The Net-A-Porter Group Customer Service


The Net-A-Porter Group Ltd

1 The Village Offices, Westfield London, Ariel Way
England, Greater London
United Kingdom - W127GF

Customer Support Phone Numbers

1800 638 680(Australia) 1 0
8800 100 6443(Russia) 1 0
+44 330 022 5700(International) 1 1
+44 330 022 5701(Fashion Consultants) 1 1
+44 330 022 5703(Premier Service) 1 1
+44 330 022 5412(Subscription Inquiries) 1 1
+1 877 678 9627(USA & Canada) 1 1
+43 800 006 632(Austria) 1 0
+32 80 049 413(Belgium) 1 0
+33 805 109 917(France) 1 0
+49 800 589 0723(Germany) 1 0
+39 800 148 251(Italy) 1 0
+34 800 600 261(Spain) 1 0
+41 800 002 417(Switzerland) 1 0
+86 400 120 5991(China) 1 0
+852 58 081 362(Hong Kong) 1 0
+81 531 122 556(Japan) 1 0
+65 800 120 6161(Singapore) 1 0
+82 798 4434 1351(South Korea) 1 0
+886 801 136 430(Taiwan) 1 0
+55 800 762 1268(Brazil) 1 0

The Net-A-Porter Group Complaints & Reviews / refund not received

Jul 12, 2019

Order No 9423887 - Ippolita Nova Cluster earrings. Order placed on June 10th. I returned the item together with another order (Roland Mouret dress)on June 20th. I did receive the refund for the mounter dress. But I have not received the refund for the Ippolita earrings to this date...

The Net-A-Porter Group / damaged shoe, defect

Jul 07, 2019

Net-A-Porter has the worst customer service of any designer retailer. After buying a pair of YSL Paige platforms $1200 USD, the strap came apart from the shoe after one wear, clearly a defect. I then repurchased the exact same pair from Net-A-Porter and they wouldn't refund me for the...

The Net-A-Porter Group / no longer delivers the service it was once known for!!

Jun 21, 2019

I have been a loyal customer for 6 years. Always had great customer service, but that no longer exists since this company was purchased by Yoox. Why purchase to then run its reputation into the ground? It now takes over 15 minutes to get through on the phone no matter what time you call. I...

The Net-A-Porter Group / poor customer care

Mar 26, 2019

Highly disappointing experience with Net a Porter. This is the SECOND item (order # 711645861) that I had attempted to return, just to have Net a Porter insist I pay for it. Item 1: 16Arlington top (US$ 555) - Item was sent to me with mangled tag - Tag snapped during the course of me trying the...

The Net-A-Porter Group /

Feb 26, 2019

Items ordered on Dec 27th Achilles Super leather and canvas sneakers Order Number: 8742286 Were sent to a neighbouring business address (car garage), no delivery note left Ended up having to order another pair as was unable to receive the item in time for a gift. Received items second week of...

The Net-A-Porter Group / incompetence of a customer services manager

Oct 17, 2018

After happily shopping for more than 10 years on Net a Porter website today I have been hugely disappointed with a customer service provided by one of the managers called Renata. Something which could have been dealt with a little bit of friendly and happy attitude I have been faced with...

The Net-A-Porter Group / awful customer service

Jul 11, 2018

It's been 3 weeks since I order a few items for my summer vacation and for a week the items are in a UPS office because of wrong shipping address. UPS needs the shipper Net-a-Porter to call to correct the shipment. I called spoke with Andrew Yoox at the Net-A-Porter he said that my...

Net-A-Porter / refund of money

Jul 04, 2018

I have been waiting for a refund for over 5 weeks - i return the unwanted goods and was told the money would be placed against my account for future shopping, on emailing them to request they pay it back to my account i have heard nothing - I have emailed the CEO and still nothing -...

Net A Porter / missing delivery

Dec 23, 2017

Yet again I have ordered something from Net-a-Porter and paid for expedited / next business day shipping, and yet again the items have still not arrived. I specifically needed these items to arrive on time as I am attending an event out the country and I needed them for this. However, the...

Net-A-Porter / service

Dec 21, 2017

Ordered a blazer a week again for next day delivery did not recieve it phoned netaporter and dhl Monday they said they would get back to me in 24 hours phoned Tuesday got the same answer Wednesday phoned Wednesday they said dhl had sent it back asked for it to be sent back straight away...

Net-A-Porter / customer care

Jul 27, 2017

I bought a James Perse cardigan on Net-a-porter (order 5447198), costing around 300 pounds. After a few months of wearing it developed holes all over it, which was clearly a design flaw. I alerted Net a Porter who assured me they would look into it. After a lot of time on hold, they told...

Net-A-Porter / order cancelled twice for no good reason...

Jul 26, 2017

7/21/17 and 7/24/17 I ordered a high-end designer dress by Junya Wantanabe which was on sale and paid extra for 2nd business day delivery so I'd have it in time for a specific event. While waiting at home to sign for the dress, which cost well over $300 even on sale, I checked the...

Net-A-Porter / order never shipped

Jul 12, 2016

This was my first time ordering from and I will definitely never buy anything from this guys ever again! They never delivered my order and the worst part is that it wasn't even shipped! I have purchased several items which were on sale and was very excited about my... / online fraud assistance

Feb 10, 2016

Three messages left for the fraud department to assist in an investigation and resolve a complaint made by a party to whom you shipped product, required a signature and indicate the charges were supported. However, customers are fickle today and more demanding than ever. Especially those who...

Net A Porter / insulting and fraudulent

Sep 25, 2015

I made a very significant purchase and they accused me of fraud since the shipping address was to my elderly mother who lives in adult community in Florida (an upscale "mobile home" park -- some of these homes cost over $100k). My bank authorized the charge. I even spoke with my bank four... / net-a-porter scammed my money

Sep 06, 2015

I bought a pair of Jimmy Choo Agnes Pump on 17 May 2015, order # 710377148, the color was non-matched so I returned it on 31 May 2015. Until now I still NOT receiving my replacement shoes!! The return was delivered on 28 May 2015 in UK. But Net-a-porter customer service keep saying that...

Net A Porter / purchase of faulty shoes

May 15, 2014

I’ve been shopping almost exclusively on Net A Porter for the past couple of years now. I used to be one of their greatest advocates, telling everyone I knew how much I loved them. Unfortunately, this is no longer be the case. I purchased a pair of Marni wood heel leather sandals in... / be careful when you shop there, it's such a rip off

Feb 06, 2012

Disgusting. I want to buy a pair of shoes, on the UK site it's £625, but when I changed the country to Indonesia it becomes £500 with £20 shipping. I want someone from net-a-porter to justify why I have to pay £125 more for the same item shipped from London to...

Net-A-Porter / terrible customer service


Net a porter are charging £10 for delivery in the UK using DHL. This is a very high delivery charge for the cost of my goods and much higher than most other online retailers. The problem is the courier service only delivers 9-5 on weekdays, which is not exactly convenient for busy...

Net A Porter / defective merchandise


I ordered a top from Netaporter that arrived with tears down the side. I called customer service and they would not even offer to exchange the item. I will never shop at Netaporter again! / worst customer service I have encountered!


So I placed an order with on a Thursday and paid an extra 20 dollars for over night shipping. The company didn't deliver so when I called to inquire they said since it was my first order a dress for 500$ they had to run a credit check on me. When did buying a dress online...