Order No 9423887 - Ippolita Nova Cluster earrings. Order placed on June 10th. I returned the item together with another order (Roland Mouret dress)on June 20th. I did receive the refund for the mounter dress.
But I have not received the refund for the Ippolita earrings to this date...
Net-A-Porter has the worst customer service of any designer retailer. After buying a pair of YSL Paige platforms $1200 USD, the strap came apart from the shoe after one wear, clearly a defect. I then repurchased the exact same pair from Net-A-Porter and they wouldn't refund me for the...
I have been a loyal customer for 6 years. Always had great customer service, but that no longer exists since this company was purchased by Yoox. Why purchase to then run its reputation into the ground? It now takes over 15 minutes to get through on the phone no matter what time you call. I...
Highly disappointing experience with Net a Porter.
This is the SECOND item (order # 711645861) that I had attempted to return, just to have Net a Porter insist I pay for it.
Item 1: 16Arlington top (US$ 555)
- Item was sent to me with mangled tag
- Tag snapped during the course of me trying the...
Items ordered on Dec 27th
Achilles Super leather and canvas sneakers
Order Number: 8742286
Were sent to a neighbouring business address (car garage), no delivery note left
Ended up having to order another pair as was unable to receive the item in time for a gift.
Received items second week of...
After happily shopping for more than 10 years on Net a Porter website today I have been hugely disappointed with a customer service provided by one of the managers called Renata.
Something which could have been dealt with a little bit of friendly and happy attitude I have been faced with...
It's been 3 weeks since I order a few items for my summer vacation and for a week the items are in a UPS office because of wrong shipping address. UPS needs the shipper Net-a-Porter to call to correct the shipment. I called spoke with Andrew Yoox at the Net-A-Porter he said that my...
I have been waiting for a refund for over 5 weeks - i return the unwanted goods and was told the money would be placed against my account for future shopping, on emailing them to request they pay it back to my account i have heard nothing - I have emailed the CEO and still nothing -...
Yet again I have ordered something from Net-a-Porter and paid for expedited / next business day shipping, and yet again the items have still not arrived.
I specifically needed these items to arrive on time as I am attending an event out the country and I needed them for this. However, the...
Ordered a blazer a week again for next day delivery did not recieve it phoned netaporter and dhl Monday they said they would get back to me in 24 hours phoned Tuesday got the same answer Wednesday phoned Wednesday they said dhl had sent it back asked for it to be sent back straight away...
I bought a James Perse cardigan on Net-a-porter (order 5447198), costing around 300 pounds. After a few months of wearing it developed holes all over it, which was clearly a design flaw. I alerted Net a Porter who assured me they would look into it. After a lot of time on hold, they told...
7/21/17 and 7/24/17
I ordered a high-end designer dress by Junya Wantanabe which was on sale and paid extra for 2nd business day delivery so I'd have it in time for a specific event. While waiting at home to sign for the dress, which cost well over $300 even on sale, I checked the...
This was my first time ordering from www.net-a-porter.com and I will definitely never buy anything from this guys ever again! They never delivered my order and the worst part is that it wasn't even shipped!
I have purchased several items which were on sale and was very excited about my...
Three messages left for the fraud department to assist in an investigation and resolve a complaint made by a party to whom you shipped product, required a signature and indicate the charges were supported.
However, customers are fickle today and more demanding than ever. Especially those who...
I made a very significant purchase and they accused me of fraud since the shipping address was to my elderly mother who lives in adult community in Florida (an upscale "mobile home" park -- some of these homes cost over $100k). My bank authorized the charge. I even spoke with my bank four...
I bought a pair of Jimmy Choo Agnes Pump on 17 May 2015, order # 710377148, the color was non-matched so I returned it on 31 May 2015. Until now I still NOT receiving my replacement shoes!! The return was delivered on 28 May 2015 in UK. But Net-a-porter customer service keep saying that...
I’ve been shopping almost exclusively on Net A Porter for the past couple of years now. I used to be one of their greatest advocates, telling everyone I knew how much I loved them. Unfortunately, this is no longer be the case.
I purchased a pair of Marni wood heel leather sandals in...
Disgusting. I want to buy a pair of shoes, on the UK site it's £625, but when I changed the country to Indonesia it becomes £500 with £20 shipping. I want someone from net-a-porter to justify why I have to pay £125 more for the same item shipped from London to...
Net a porter are charging £10 for delivery in the UK using DHL. This is a very high delivery charge for the cost of my goods and much higher than most other online retailers. The problem is the courier service only delivers 9-5 on weekdays, which is not exactly convenient for busy...
I ordered a top from Netaporter that arrived with tears down the side. I called customer service and they would not even offer to exchange the item. I will never shop at Netaporter again!
So I placed an order with Net-A-Porter.com on a Thursday and paid an extra 20 dollars for over night shipping. The company didn't deliver so when I called to inquire they said since it was my first order a dress for 500$ they had to run a credit check on me. When did buying a dress online...
