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Luxe DH

www.luxedh.com

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Luxe DH Complaints 10

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5:05 pm EDT
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Luxe DH Mixed Experience with Luxe DH: Great Customer Service, but Received a Fake Handbag

So, I gotta say, the customer service at Luxe DH is pretty good. They were quick to respond to my questions and concerns, which is always a plus. But, unfortunately, the handbag I received was a total fake. I mean, I had it checked out by an expert and they straight up told me, "this is the worse counterfeit I've ever seen." Yikes.

Now, I'm not saying that all of their items are fake, but I wouldn't take the risk with this website. It's just not worth it. I mean, who wants to spend their hard-earned money on a knockoff? Not me, that's for sure.

Overall, I was pretty disappointed with my experience with Luxe DH. I was really hoping to score a great deal on a designer handbag, but instead I ended up with a cheap knockoff. Lesson learned, I guess.

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4:12 pm EDT
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Luxe DH Luxe DH Review: Great Selection, Poor Customer Service

So, I was checking out Luxe DH's website and decided to search for a specific brand that I was interested in. I typed it into the search bar and was happy to see that several options popped up. I was excited to see what they had to offer, so I decided to inquire about two products and asked what the price was. However, when I received the response, I was taken aback. The language used by the customer service representative was not very friendly or helpful. It made me feel like they didn't really care about my business.

Honestly, I don't think I would ever buy from this site. The customer service experience was not up to par, and I don't want to risk having a bad experience with my purchase. It's a shame because they seem to have a good selection of products, but if the customer service isn't there, then what's the point?

Overall, I would say that Luxe DH needs to work on their customer service skills. They should be more friendly and helpful when dealing with customers. It's important to make people feel valued and appreciated, especially when they are considering making a purchase. If they can improve in this area, then I think they could be a great site to shop from. But until then, I'll be taking my business elsewhere.

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3:44 pm EDT
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Luxe DH Luxe DH Review: Don't Waste Your Money on These Thieves

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So, I was really excited to buy a purse from Luxe DH. I mean, who wouldn't want to get a designer bag for a fraction of the price, right? But boy, was I wrong. It's been like, forever since I placed my order and I still haven't received my purse. I tried to reach out to this guy named Ray, who I guess is in charge of customer service or something, but he hasn't responded to any of my messages. I mean, come on, how hard is it to send a quick reply? It's not like I'm asking for the world here.

Anyway, I decided to dispute the charge through PayPal. Let me tell you, what a hassle and a half. It's like they don't even care that I never got my purse. And now I'm worried that these Luxe DH people have all my personal information and payment details. I mean, what if they're using it for something shady? I don't know, maybe I'm just being paranoid, but I don't trust them one bit.

Honestly, I think Luxe DH is a bunch of thieves. They took my money and never delivered the product. It's not like I'm the only one either. I've seen other people complaining about the same thing online. So, if you're thinking about buying from them, I'd say don't bother. It's not worth the risk.

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Is Luxe DH Legit?

Luxe DH earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Luxe DH to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Luxe DH is known for their high standards and safety. If you're thinking about dealing with Luxe DH, it's wise to check how they handle complaints.

Luxedh.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Luxedh.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Luxe DH have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Luxe DH and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Luxedh.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Luxe DH has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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Luxe DH Disappointing Customer Service Experience with Luxe DH (luxedh.com)

So, I recently made a purchase on Luxe DH (luxedh.com) and I gotta say, I was pretty disappointed with the customer service. I tried to use the welcome code they provided, but it wasn't honored. I had to speak to a representative named Nestor Alvarez, who promised to deduct the welcome code from my purchase, but it never happened. I even tried calling them, but it was hard to get someone on the phone.

Overall, I think Luxe DH needs to work on their customer service. It's not cool to promise something and not follow through. I would recommend making sure you get everything in writing before making a purchase. Hopefully, they can improve their service in the future.

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Luxe DH Disappointing Quality and Customer Service from Luxe DH: LV Handbag Review

So, I bought this fancy LV handbag from Luxe DH and boy was I excited to show it off! But, after just one week of using it, the handle came off from the purse. I was so disappointed and tried to reach out to Ray at DFO to see if they could help me out. But, I haven't heard back from them yet. It seems like once they get your money, they don't care about you anymore. I mean, come on, I spent a lot of money on this bag and it didn't even last a week! I'm going to have to find another way to get my money back. The worst part is the customer service - it's just terrible! I wouldn't recommend buying from Luxe DH if you want good quality and customer service.

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Luxe DH Disappointed by Late Delivery of Luxe DH Purse on Valentine's Day

So, I was really excited to get my new purse from Luxe DH. They said it would come on Valentine's Day, which was perfect because my husband and I had planned a special day together. But, unfortunately, the package didn't arrive when it was supposed to. My husband waited all day for it, and we couldn't leave the house because we didn't want to miss the delivery.

I decided to call FedEx to see what was going on, and they told me that the package wouldn't be delivered until Tuesday - three whole days later than we were promised! Needless to say, my husband was pretty upset about it. And I was too - I mean, Valentine's Day is supposed to be a special day, and this just ruined it for us.

Now I'm not sure what to do. Should I cancel my order? I really want the purse, but I don't want to deal with this kind of disappointment again. I guess I'll have to think about it and decide what to do. But for now, I'm just really disappointed that our Valentine's Day didn't turn out the way we wanted it to.

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Luxe DH Luxe DH Review: Nice Stuff, But Shipping and Customer Service Need Improvement

I gotta say, I had a bit of a rough time with Luxe DH. I mean, I get it, things happen, but come on. I called them up on April 9th, 2016 and their voicemail still said they were closed on February 15th. Like, what? And when I finally did get through to someone, it took me like 8 to 11 tries. Ain't nobody got time for that.

But the real kicker was the shipping. I mean, I get that they want to make sure everything is secure and all, but come on. I had to be there to sign for it, no option to pick it up at a FedEx office or anything. And I arranged for two-day shipping, specifically so it would arrive on a Saturday when I would be home. But they forgot to mark it as Saturday delivery, so now I gotta stay home on Monday too. Not cool, Luxe DH, not cool.

I mean, don't get me wrong, they've got some nice stuff on their site. But with all these issues, I'm not sure if I'll be back. If they can get their act together and fix these problems, maybe I'll give them another shot. But for now, I'm not too impressed.

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Luxe DH Disappointing Experience with Luxe DH: Poor Customer Service and Unacceptable Return Policy

I gotta say, I'm pretty disappointed with Luxe DH. I recently made a purchase from them and have been trying to get in touch with them for the past 5 days. Can you believe it? 5 whole days and not a peep from them. I even tried calling them on the 3rd day and the number just got forwarded to some sketchy sounding answer machine that sounded like it belonged to someone's personal cell phone. I mean, come on, what kind of business does that?

I left messages and still no response. It's like they don't even care about their customers. And to make matters worse, their return policy is a complete joke. They don't even accept returns for fake items! What kind of nonsense is that? So if you end up buying something from them and it turns out to be fake, tough luck, you're stuck with it.

Honestly, I'm so fed up with this company that I'm going to contact my bank to get a full refund. I wouldn't recommend anyone to buy from Luxe DH. They're not upfront about their return policy and their customer service is non-existent. It's just bad business all around.

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Luxe DH Mixed feelings about Luxe DH: Great products, but poor communication and cancelled orders

So, I gotta say, I was pretty pumped when I stumbled upon Luxe DH's website. I mean, who doesn't love a good designer handbag? I ended up buying two on my first go-around, but then got a little too excited and ended up purchasing five more before the first two even arrived. Oops!

But then, I got a notification from Paypal saying that my first purchase had been cancelled. I was a little bummed, but at least I got a refund. However, when I tried to get in touch with Luxe DH to figure out what was going on, I couldn't get ahold of anyone. I left a message a week ago and still haven't heard back.

To make matters worse, I just checked the status of my second purchase and it's showing as cancelled too. So, I'm assuming I'll be getting another refund soon. Don't get me wrong, I'm glad I'm getting my money back, but something just seems off here. I've tried calling several times and can't seem to speak to anyone. It's a little frustrating, to say the least.

Overall, I'm not sure if I'll be shopping with Luxe DH again. The products are great, but the lack of communication and cancelled orders have left me feeling a little uneasy. Hopefully they can get their act together and improve their customer service in the future.

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Luxe DH Luxe DH's Poor Customer Service and Delivery Policies

I gotta say, Luxe DH ain't got the best customer service. I mean, I placed an order with them and they sent me an email and even called me to confirm, but they didn't bother to mention that someone had to be home to get the delivery. Like, come on, who's got time for that? They said the delivery would be between 10:20-2:30pm, which is smack dab in the middle of the work day. It's like they don't even care about their customers' schedules.

And if you do end up missing the delivery and the item gets sent back, they charge you for shipping all over again. Like, seriously? That's just adding insult to injury. It's like they're punishing you for not being able to be home during the day.

Honestly, I don't think I'll be buying from Luxe DH again. They need to step up their game and start being more transparent about their delivery policies. It wouldn't hurt for them to offer alternative delivery options either. But I guess that would require them to put in some extra effort, and we all know how some companies feel about that.

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Overview of Luxe DH complaint handling

Luxe DH reviews first appeared on Complaints Board on Jun 4, 2023. The latest review Mixed Experience with Luxe DH: Great Customer Service, but Received a Fake Handbag was posted on Jun 22, 2023. Luxe DH has an average consumer rating of 1 stars from 10 reviews. Luxe DH has resolved 0 complaints.
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    Jul 10, 2025
Luxe DH Category
Luxe DH is ranked 18 among 26 companies in the Luxury Brands category

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