Fendi
reviews and complaints

I recently had a terrible experience with Fendi. Let me tell you, their customer service is absolutely abysmal. I mean, it's like they don't even care about their customers at all.

I wanted to give them a zero-star rating, but that wouldn't even be enough to express how disappointed I am. It's just too much for them to handle, apparently.

First of all, let's talk about their website. It's a mess. I couldn't find what I was looking for, and when I finally did, the checkout process was a nightmare. It was so confusing and frustrating that I almost gave up on my purchase.

But that's not even the worst part. When I reached out to their customer service for help, it was like talking to a brick wall. They were completely unresponsive and didn't seem to care about my concerns at all. It's like they were just going through the motions, without any real intention of helping me.

I tried calling them multiple times, but each time I was put on hold for what felt like an eternity. And when I finally did get through to someone, they were rude and unhelpful. It's like they were annoyed that I even dared to contact them.

I've never experienced such terrible customer service in my life. It's truly mind-boggling how a company like Fendi can treat their customers so poorly. I wouldn't recommend buying anything from them unless you want to be treated like dirt.

In conclusion, Fendi's customer service is a complete disaster. They don't care about their customers and their website is a nightmare to navigate. Save yourself the headache and shop elsewhere. Trust me, you'll thank me later.

So, I recently decided to splurge and treat myself to a fancy bag from Fendi's website. I was super excited to receive my purchase, but boy, was I in for a surprise! When the package finally arrived, I eagerly opened it, only to find out that they had sent me the wrong item. Can you believe it?

Naturally, I reached out to Fendi's customer service to sort out this mix-up. I explained the situation and kindly asked for a refund since they had sent me the incorrect item. But guess what? They had the audacity to claim that they had actually sent me the right item! Can you imagine my frustration?

Now, I don't know about you, but when I spend my hard-earned money on something, I expect to receive exactly what I paid for. It's only fair, right? But Fendi seems to think otherwise. They're refusing to refund my money, leaving me stuck with a bag that I never wanted in the first place.

I must say, I'm quite disappointed with Fendi's customer service. It's not like I'm asking for the moon here, just a simple refund for their mistake. But they're making it seem like it's my fault and refusing to take responsibility.

I've always heard great things about Fendi and their luxurious products, but this experience has left a bitter taste in my mouth. It's a shame that a brand with such a reputation would treat their customers like this.

So, my fellow shoppers, be cautious when making online purchases from Fendi. Double-check your orders and make sure you receive what you actually paid for. Otherwise, you might find yourself in a situation like mine, where Fendi refuses to make things right.

In conclusion, I regret to inform you that my experience with Fendi's online purchase has been nothing short of disappointing. They sent me the wrong item, claimed it was the right one, and are now refusing to refund my money. It's a real shame, considering their reputation in the fashion industry. Proceed with caution, my friends.

What can I say, they are Fendi and really good at their jobs. I've shopped with them for many, many years and they're always one of my go-to online stops... LOVE LOVE THEM.

Fendi, oh boy, they know how to do it right! I've been a loyal customer for ages, and let me tell you, they never disappoint. When it comes to fashion, they are the real deal. Their website, fendi.com, is like a treasure trove of stylish goodies just waiting to be discovered.

I can't even begin to express how much I adore their products. From their iconic handbags to their stunning clothing, Fendi knows how to make a statement. The quality is top-notch, and you can really feel the craftsmanship in every piece. It's like wearing a work of art!

Shopping on their website is a breeze. The layout is simple and user-friendly, making it easy to navigate through their extensive collection. Whether you're looking for a new pair of shoes or a luxurious scarf, Fendi has got you covered. And let's not forget about their accessories! They have the most fabulous sunglasses and jewelry that can instantly elevate any outfit.

One thing I really appreciate about Fendi is their attention to detail. They take the time to ensure that every item is packaged beautifully, making the unboxing experience feel extra special. It's those little touches that make me feel like a valued customer.

Now, let's talk about their customer service. Whenever I've had a question or needed assistance, their team has always been prompt and helpful. They truly go above and beyond to make sure their customers are satisfied. It's refreshing to see a brand that genuinely cares about their clientele.

In terms of pricing, Fendi is definitely on the higher end. But hey, you get what you pay for, right? The quality and design of their products are worth every penny. Plus, they often have sales and promotions that make it a bit more affordable to indulge in a little luxury.

Overall, I can't recommend Fendi enough. They are a fashion powerhouse that consistently delivers exceptional products and outstanding customer service. If you're looking to add a touch of elegance and sophistication to your wardrobe, look no further than Fendi. Trust me, you won't be disappointed.

I ordered something from Fendi's website, but I haven't gotten it yet. However, the customer service peeps were on the ball and got back to me right away with a plan and when I can expect my stuff. I can't wait to finally get my hands on it and I'm super grateful for their awesome service team.

Absolutely horrible customer service! I can't believe it, especially considering the prices they charge. It's just so disappointing. I've had better experiences at Walmart, of all places! I've never encountered such issues with any other luxury brand before. This has definitely left a bad taste in my mouth, and I will definitely think twice before purchasing anything from Fendi again.

I gotta tell ya, my first encounter with Fendi was a real bummer, but boy did things turn around! It ended up being a real feel-good experience, thanks to the big shots over at Fendi Americas and this gal named Amanda Whiting, who's the VP of retail sales. Let me tell ya, their personal touch and quick communication really blew me away, especially considering it came straight from the top! That's what sets this brand apart, I reckon. So, a big ol' thank you to those amazing ladies at Fendi!

I recently had a problem with a Fendi product. I bought a pair of Fendi Flo sneakers for my husband on August 13, 2022, from their website. But guess what? Less than a month later, the shoes started falling apart. I mean, seriously? This is not how things are supposed to go. It's not like we were rough with them or anything.

So, I decided to reach out to Fendi and let them know about the issue. But you know what? It's been crickets since then. No response, no acknowledgement, nothing. It's like they took my money and disappeared into thin air. I mean, come on, Fendi! Is this how you treat your customers?

I'm really disappointed with this whole experience. I expected better from a brand like Fendi. I thought they would stand behind their products and provide good customer service. But it seems like they only care about making money and not about the satisfaction of their customers.

I won't be buying anything from Fendi again. This whole ordeal has left a bad taste in my mouth. I hope they realize that ignoring customer complaints is not the way to run a successful business. It's a shame because I used to admire their products, but now I can't trust them anymore.

So, if you're thinking about buying something from Fendi, I would advise you to think twice. They might have fancy products, but if something goes wrong, don't expect them to take responsibility. Save your money and find a brand that actually cares about their customers.

Date of experience: September 08, 2022

It's been a whole 26 days since I placed my order on Fendi's website, and I'm still in the dark about its whereabouts. They've already taken my hard-earned cash, but those shoes are nowhere to be found. I've been dialing up their North American customer service for a solid three weeks now, and all they keep telling me is that they've "escalated" the issue. But here's the kicker, they have no clue who or which department is handling my problem. So, let me give you a heads up before you go ahead and make a purchase from their online store – if anything goes wrong, you'll be left high and dry with zero support.

Terrible experience from start to finish!

So, I decided to treat myself and splurge on a fancy $6000 handbag from Fendi. I also added a cozy sweater to my order. I was super excited and eagerly awaited the arrival of my luxurious goodies. However, my excitement quickly turned into disappointment.

After what felt like forever, my package finally arrived. But oh boy, what a sight it was! The box looked like it had been through a war zone. It was completely mangled and barely holding itself together. I couldn't believe my eyes!

To make matters worse, when I opened the box, I was greeted with a horrifying sight. There was absolutely no care taken in packaging my precious items. They were just haphazardly thrown into the box without any sort of protection or padding. Can you believe it? A $6000 handbag and a delicate sweater treated like they were nothing!

Naturally, the bag and sweater suffered greatly during their tumultuous journey. They arrived in a pitiful state, all wrinkled and damaged. It was heartbreaking to see my expensive purchase in such a sorry condition. And let's not forget about the poor box, which was practically falling apart.

I must say, Fendi, I am utterly appalled by your lack of consideration and respect for your customers. How dare you treat your products and your customers with such disregard! It's absolutely shameful and downright arrogant.

Needless to say, I will never, ever be shopping with this so-called company again. I expected so much more from a brand like Fendi, but they have truly let me down. It's a shame that a company with such a prestigious reputation can't even handle the basics of packaging and customer service.

Save yourself the disappointment and avoid Fendi at all costs. There are plenty of other luxury brands out there that actually care about their customers and take pride in their products. Don't waste your time and money on this sorry excuse for a company.

So, I was reading some reviews from other shoppers and I gotta say, I had a similar experience with Fendi. Let me break it down for you:

1. The shipping was ridiculously slow. I placed my order on November 18th and didn't receive it until November 30th. Can you believe that? It took a whopping 12 days, or 8 working days if you wanna be precise.

2. Here's the kicker. I realized right after I placed my order that I forgot to tick the gift box option. So, I decided to contact them through their online "contact us" form to request the Fendi signature packaging. Guess what? I only got an automated email saying they received my request a few days later, but no one bothered to get back to me since then.

3. And get this, when my order finally arrived on November 30th, my top was just wrapped in some flimsy white tissue. No Fendi packaging whatsoever. But here's the funny part, their website claims that "all orders will be packed in their signature Fendi box and placed in a discreet cardboard box." Seriously, why lie?

4. So, I decided to give their customer service a call on November 30th. I spoke to a woman named Alice, who was actually pretty friendly. She apologized for my disappointment and said she would request a Fendi signature box to be sent to me.

5. But guess what? Today, on December 1st, I received an email from their customer service team saying that they couldn't include the Fendi yellow box in the shipment of my fabric FF motif jumper. They claimed that they couldn't send me a spare box. This answer totally contradicts what their website states. And just so you know, I have a screenshot of their claim saved from their website.

To sum it up, Fendi is way behind other luxury retailers when it comes to shipping time, responding to queries, and customer service. This was my first time buying from Fendi, and even though the top I got is beautifully made and I really love it, I'm pretty sure it'll be my last time shopping with them.

Ciao!

I'm really happy that this brand has reached such a high level. The quality of your products is so good that it surprises everyone. Keep up the good work! I'm excited to see what you come up with next.