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Prada Customer Service Phone, Email, Contacts

Prada
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1.6 1 Review 161 Complaints
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Prada Reviews 162

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12:00 am EDT

Prada Luxury Fashion with a Touch of Elegance

As a fashion enthusiast, I must say that my experience with Prada has been nothing short of delightful. The clothes are not only stylish but also incredibly comfortable. The attention to detail in their designs is truly commendable. I recently purchased a jacket and was impressed by the quality of the materials used. The color was vibrant and exactly as shown on the website. The customer service was also top-notch, providing helpful recommendations. Overall, Prada exudes luxury and sophistication, making every purchase a special experience.

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  1. Pros
    1. Iconic luxury fashion brand
    2. High-quality, durable materials
    3. Innovative yet timeless designs
    4. Global prestige and recognition
    5. Exclusive, high-end products
  1. Cons
    1. Premium pricing limits accessibility
    2. Counterfeit goods damage brand image
    3. Narrow product diversification
    4. Intense competition in luxury market

Prada Complaints 161

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10:20 pm EST
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Prada Charm attached to Prada purse

I purchased a Prada purse with a charm. The charm holder broke and the charms fell out and were lost. I sent pictures of the original purse and one showing the charm broken. They told me to return the defective charm holder which I did. But the pictures clearly showed it was defective.

The charm holder was apparently lost in the mail and they just received the letter and pictures. I sent the package regular mail with no tracking number but the did receive the package without the charm holder

I can’t believe they would not replace a charm when they had clear pictures. The charm would cost a couple hundred dollars and the purse cost &5,500. Horrible service. And they were rude

The re

Claimed loss: Charm

Desired outcome: Replace charm and tell them they are disgusting

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7:07 am EST
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Prada Boots

Boots are not fit for purpose. These boots have a design fault. These boots cannot be put on your feet. I have a size 39 however I always order size 7 to accommodate socks. These boots either not a size 7 or they have a design fault which should have been identified at the point of purchase. Please notify the vendor for a return. Order no93852856

The boots should have been described as suitable for a size 5! Shame on the vendor!

Under the consumer act these boots have not had an accurate description. I will not be fobbed off. I will take court action if the vendor refuses a refund! Outrageous conduct!

The boots have not been worn!

Claimed loss: £97.40

Desired outcome: Refund

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2:49 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I’m writing this complain following up with my friends complain regarding his ongoing case with Prada. As the original purchaser of the sunglasses I approve of the purchase and acknowledge their authenticity and have sent Marwan the proof of purchase along with the receipt and order number, he also told me that he sent it to you along with a couple...

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Is Prada Legit?

Prada earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Prada to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Prada is known for their high standards and safety. If you're thinking about dealing with Prada, it's wise to check how they handle complaints.

We found clear and detailed contact information for Prada. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Prada has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Prada.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Prada and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Prada has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 161 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the prada.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Prada. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:19 pm EDT
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Prada Prada men’s shoes

I bought my first Prada shoes few months back (2-3 months). I wore them for the first time and it gave a huge bruise on my foot. I am very disappointed with the product and didn’t expect this kind of product after spending thousands of dollars for a pair of shoes.

Very disappointed. I couldn’t almost not walk for two days. This has happened for the first time in my life.

Desired outcome: Enquiry about the quality of the product . If possible will request a refund . I have pictures of my feet . If required will forward. Thanks

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4:22 am EDT
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Prada Pouch delivery

My pouch was delivered on the 25th august 2023. The delivery box was damaged and there was no pouch inside, rather jus loads of packing tissue. I’ve raised a complaint through Prada customer services, however they’ve said they can’t do nothing about it. My order number was GBPR16204417. Prada took a long time to reply to me and this was supposed to be a gift for someone.

I’m really not happy with the service and would like to request a refund. Prada had gotten into contact with DPD, who were delivering the parcel, however once they said that they can’t take liability for what happened, Prada closed the case.

Desired outcome: Refund- not happy with the service or the way my complaint was dealt with.

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5:23 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased item($795.00)from the online Prada store on Jan 3, 2023 at 10:30 A.M. The order number is # ERP_USPR14294198_0A I received item but size was not right. Due to the Prada exchange policy and the client services' request, I returned the item on January 11 at 3:47 P.M. to Prada Broadway Epicenter, 575 Broadway, New York NY 10012 (Return...

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10:59 am EDT
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Prada Poor quality product-Prada sunglasses-SPR 07Y

I want to share my discontent about a product that really disappointed me.

My husband purchased a pair of sunglasses for me on 9 May 2023 from the "Roniko" store in Tbilisi, Georgia as my birthday gift.

After less than “one month” using it and literally taking care of it each time I used them, last week I noticed some dirt, or maybe dust or something I don’t know exactly, absorbed into the material and changed the appearance of the temples on both sides. I tried to clean it with its own wipe which was in the case but as you can see in the pictures below I find out that my fingerprints are not disappearing after cleaning my sunglasses with its own microfiber wipe and look like it’s absorbed inside the material!

My question is that does this happen normally to PRADA sunglasses? I mean are "Prada sunglasses" material this much unqualified that after less than 10 times occasional usage, they look like such an old second-handed product?

I find this absolutely unfair to pay 830 Georgian Lari (around 330$) and can’t use a pair of sunglasses for even one month! because my expectation from a high-end brand such as PRADA is to have high-quality materials that will resist more than other midrange brands.

I really disappointed today and wanted to share my experience with you to find out a solution for this issue. Also, I've already contacted PRADA UK on WhatsApp and they send me a link to get assistance from the Luxottica website. I filled out the form last Thursday (8 JUN 2023) and sent them all information but I haven't received any response yet.

Desired outcome: Replace this pair with a new product through warranty services, or repair the temples and frame. If it's not replaceable or repairable I'd kindly request a full refund for the product.

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4:32 am EDT
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Prada Damaged prada wallet

We could not believe our eyes that after using the wallet for less than a month, we received all these tears and cracks in the wallet - showing lack of quality, which is inconsistent with what you would expect from a Prada brand.

Despite not having receipt, we do have all the card that came in the wallet, its brand new so much so we didn't have the time to remove it from the wallet and its already torn and damaged.

Kindly look at the attached pictures.

The wallet was brought from Prada Italy.

I would like a replacement to be sent to my address.

Desired outcome: Replacement

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11:36 am EDT
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Prada Product complaint

Hi

This is with regards to the Prada rubber sandals

(Military green black rubber sandals ) size 41 which I just bought on 24/4/23 from Milan store at via Montenapoleone …there is some problem with theses probably the rubber used is not correct or a design issue in it because I have got really bad shoe bite and now I am really sacred to wear them . It was hurting when I tried them but the sales guys told me it’s new , I think it’s the rubber which is really hard or some design issue with it ..,,please check the pictures attached for the Refference

Desired outcome: How can you fix it for me as I really like the product

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6:09 am EST

Prada Prada sunglasses PR 25YS

to whom it may concern,

I handed my black PR 25YS in to Chadstone shopping center about 4 month ago to be fixed, I have called twice to see where they are and still heard nothing back. I have only been told by staff that it could take up to 12 weeks and there is record on the computer of my sun glasses going into be fixed because it all done on paper. The sun glasses are on record though under my name, a black and white pair in the same style and both purchased in Sydney at the start of the year. It has now been 4-5 month and I haven't seen them sun glasses, what is the point in buying $800 sun glasses if they are now out of style? I would like my sun glasses and a refund or some kind of outcome. please get back to me on this complaint.

Thank you,

Krystal Galtry

contact: [protected]@gmail.com / [protected]

Desired outcome: I would like my sunglasses and a reply from Prada and I would like my money back for the fact they are now a sale item and out of season.

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9:33 pm EDT
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Prada Prada shoes got the scrtach at nose of shoes even I do not wore many times.

I recently received a shors as a gift from my son which products code 2DD158 053 F0002 F U00I 99 (price is 534 USD) in Seoul Korea.

Problem was that the toe of the shoe touched the ground when I walked so that it was scratched. Taking a closer look at the soles of the shoes, the problem seemed to be that the soles (outsoles) of the shoes did not extend far enough to the front.

My wife & I visited the Prada store in “Hanam Starfield” and inquired about repairs or returns, but employee said that these shoes were designed that toe of shoe touch with floor and he showed them his shoes that worn out and said that they could not be returned or repaired.

So, I call to Prada Korea to complain about the above situation, but customer counselor saying that there is no return or repair from the beginning, and she repeats the explanation to avoid the situation.

I couldn't understand that Nobody in Parada did not explain to me about the problems that could occur when selling shoes, and did not actively try to identify the problem with respect to the customer's claim after purchase.

Desired outcome: 1) Clearly explain what product quality2) Repaire or Return

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8:54 am EDT
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Prada Boots with imperfections

I bought a pair of boots from Prada store in Düsseldorf, when i arrived to my hotel room and unboxed the boots i noticed many imperfections, by the time i went back to the store they already closed, i was in a saturday. Next day i had to flew back in my country. I called on monday to the Prada store from where I bought them and they said i need to get in contact with Prada customer service, which i did, over the phone and email. It s been 3 weeks since then without having an answer

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12:26 pm EDT

Prada Alarming discriminatory experience at Toronto Flagship store

Shocking experience - I’ve never been treated with so much sexism and discrimination before, not to mention at a luxury retail.

After I declined to “stay together and follow my friend” to men’s section due to not being interested in mens clothes, a sales guy started harassing me and trying to push me to go follow my boyfriend because “they are light in the store” - while the 2 of us were the only clients and there were 3 sales associates + a security guard. I declined again and he and security guy went to open the door for me to leave (what, why?). I said I don’t want to leave and will continue to look around - whereas he said “I’d appreciate if you don’t touch the items in the store”. HUH?

He proceeded following me harassing even when I asked for him to stop talking to me, so I had to text my partner to come downstairs so we can leave this stressful store. When he came down, the sales guy started complaining to him about me, calling my partner “brother”, eventually talking over me saying none of that happened and he didn’t say such things. And he was even pointing hands at me and shaking his head in a manner “look at her, do you see what I mean”.

My partner then went to the cashier while I asked to see some earrings hoping he’ll come to his senses and do his job, and he declined and said he’ll call someone to help me. When a female Client Relations came out and asked him to open the display for me, he said “she said she doesn’t want me to help her” and left!

I am a Slavic looking woman, look younger than my age and I know that this guy decided to go on a power trip since my partner went upstairs and left me alone with him and the security person. They were both black and targeting me, talking down at me like I’m some thief or beggar. My partner looks rather middle eastern although he is not, so they decided I’m just some “Pretty Woman” as someone else mentioned in another Google review on this store. I hold a directorial position at a marketing corporation, buy my own clothes, and by the way, that day I was wearing 3 pieces of clothing by Prada brand of the latest collection, and intended to buy more.

It’s the second time this store treats me poorly like looking down at me as if sales people there are better than me and I can’t afford anything, only wasting their time.

So many reviews indicate that this store targets women and treats them with disrespect. I am still very literally shook from this extremely stressful incident. Beware.

Desired outcome: I’d like an official apology, and necessary intensive training for all employees at that location.

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12:21 pm EDT

Prada I am complaining about a pair of Prada Sunlasses I purchased from Gatwick airport

I have purchased a pair of Prada Sunglasses from Gatwick airport only to find that they have been designed in such a way that when closed, the end of each arm rubs on the lenses. This has caused the colour graduation on the lens to be removed, which in turn makes them unwearable.

Having paid hundreds of pounds for them, I find this totally unexceptable!

Desired outcome: Replacement lenses

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5:20 am EDT
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Prada Pravda runners

Bought some Prada runners from Bicester village on 21/04/2022 - on the second wear a line appeared on the front of the trainer where my foot bends- by the third wear all material had started chipping off the trainer. Totally ruined, and for the cost of £380 It’s cost me £126 per wear.

The trainers now look tatty and unwearable. Absolutely absurd.

Desired outcome: Refund/exchange

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1:34 am EDT

Prada Prada Sunglass Product No. SPR01N 61O17 2AU-3O1 135 3N

I had purchased the above sunglasses from Dubai in one of the shopping Malls.

Now I find that glasses are coming out of the frame., which very unusual for even in local make sunglasses.(photograph uploaded for clarity of complaint.

I woould request to the company to replace the item or refund me fully for the product.Kindly inform immediately on receipt of this complaint.

Regards

Desired outcome: Replace the item free or reimbursement the cost.

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6:01 pm EST
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Prada White Boots

Bought Prada boots on 2/16/22.

I wear size 5-6. Wanted size 6 but at that time they don’t have size so I bought size 5.

I was excited and they delivered 2/19 at 4:17 at my house. I tried on in my bedroom and walked to mirror but it was too small and hurt my feet so I took them off and repackaged and returned next day 2/20/22 using their return label. But 3/10/22 they sent it back and refused to return stating I wore them make up on and dirty.

What I never wear it I only tried on so they accused me. I repackaged and sent it back again and contacted Prada but talked to 3 people one of them is Manager head at New York Paul and accusing me yes it was used and no way help you so their accuse and not give back my $1745 . So strange. Even I told many time the truth I did not wear.

So basically they sent me used work dirty boots and now accusing me and took my money. I will complain and report everywhere to get my money back . Please do your work and follow up do not accuse your clients.

Desired outcome: I want my money back full refund

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2:29 pm EST

Prada Fraudulent....don't allow returns bc of FINGER PRINTS on sunglasses!

Do NOT buy from Prada. Bought a pair of sunglasses that I received with a small scratch on the nose bride. I returned the item and they refused to refund the item stating that it was not returned in the original condition. I spoke to Phil (manager of client services) who sent me pictures of the "issues"/reasons their quality team decided they wont refund me $482. The "issues" are some finger prints and a little bit of make up on the nose bridge from when I tried them on at home. I asked if they tried to wipe the finger prints off, they said no...they do not do such thing! They are telling me there is no way to reverse their decision and I'm just going to have to deal with it. This is completely unacceptable costumer service and surely one you would not expect from such a high end brand.

Desired outcome: Refund me $482.30

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8:58 pm EST

Prada Drawstring very poor quality

Got this Prada bag from Mythresa. For few days usage, I found the drawstring rope started to split. so I asked for repairing. They did help me to send the bag back to Prada( not sure if they really sent it to Prada). However, after maybe three months waiting, I received the repaired one. But funny thing is after using no less than one week, it has become much worse. See photos. Does anyone have same problem as mine?

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12:22 pm EST

Prada Parada delivery process

I ordered Prada America's Cup sneakers (PRODUCT CODE : 4E3400_ASZ_F0BX6_10, 5) back on November 15th. After a few days, I checked the tracking on the UPS site and & it said it was returned to IUPS facility because my name was not listed on building directory (?). From there, I attempted to call UPS numerous times to no avail. From there, my order was subsequently sent back to sender (Prada fulfillment center in NY). I spoke to the client services team which are not empowered to do pretty much NOTHNG for their customers. I had to ask if this could be RESHIPPED next day and AGAIN she could not answer me. Horrible customer support. Im a VP of support and I would never treat my customers like this. BTW, I SYTILL have not received my order! Will NEVER EVER from PRADA again.

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About Prada

Screenshot Prada
Prada is an Italian luxury fashion house specializing in leather handbags, travel accessories, shoes, ready-to-wear, perfumes, and other fashion accessories. Founded in 1913, the brand is known for its craftsmanship and innovative designs. Prada's offerings cater to a high-end market, providing a range of products for both men and women. The company operates globally, with products available through its website and numerous retail outlets.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Prada in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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Remember to follow these steps carefully to effectively file a complaint or review about Prada on ComplaintsBoard.com.

Overview of Prada complaint handling

Prada reviews first appeared on Complaints Board on Oct 25, 2008. The latest review Luxury Fashion with a Touch of Elegance was posted on May 22, 2024. The latest complaint prada certification card for argilla saffiano lux bn1844 was resolved on May 02, 2018. Prada has an average consumer rating of 2 stars from 162 reviews. Prada has resolved 26 complaints.
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  1. Prada Contacts

  2. Prada phone numbers
    800 800 77232
    800 800 77232
    Click up if you have successfully reached Prada by calling 800 800 77232 phone number 1 1 users reported that they have successfully reached Prada by calling 800 800 77232 phone number Click down if you have unsuccessfully reached Prada by calling 800 800 77232 phone number 7 7 users reported that they have UNsuccessfully reached Prada by calling 800 800 77232 phone number
    2%
    Confidence score
    European Countries
    +1 (877) 997-7232
    +1 (877) 997-7232
    Click up if you have successfully reached Prada by calling +1 (877) 997-7232 phone number 0 0 users reported that they have successfully reached Prada by calling +1 (877) 997-7232 phone number Click down if you have unsuccessfully reached Prada by calling +1 (877) 997-7232 phone number 0 0 users reported that they have UNsuccessfully reached Prada by calling +1 (877) 997-7232 phone number
    USA and Canada
    +86 400 600 1913
    +86 400 600 1913
    Click up if you have successfully reached Prada by calling +86 400 600 1913 phone number 1 1 users reported that they have successfully reached Prada by calling +86 400 600 1913 phone number Click down if you have unsuccessfully reached Prada by calling +86 400 600 1913 phone number 1 1 users reported that they have UNsuccessfully reached Prada by calling +86 400 600 1913 phone number
    China
    +852 35 267 100
    +852 35 267 100
    Click up if you have successfully reached Prada by calling +852 35 267 100 phone number 2 2 users reported that they have successfully reached Prada by calling +852 35 267 100 phone number Click down if you have unsuccessfully reached Prada by calling +852 35 267 100 phone number 0 0 users reported that they have UNsuccessfully reached Prada by calling +852 35 267 100 phone number
    100%
    Confidence score
    Hong Kong
    +81 120 451 913
    +81 120 451 913
    Click up if you have successfully reached Prada by calling +81 120 451 913 phone number 1 1 users reported that they have successfully reached Prada by calling +81 120 451 913 phone number Click down if you have unsuccessfully reached Prada by calling +81 120 451 913 phone number 0 0 users reported that they have UNsuccessfully reached Prada by calling +81 120 451 913 phone number
    100%
    Confidence score
    Japan
    More phone numbers
  3. Prada emails
  4. Prada address
    Via Antonio Fogazzaro, 28, Milan, 20135, Italy
  5. Prada social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Prada Category
Prada is ranked 5 among 26 companies in the Luxury Brands category

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