Prada
reviews and complaints

I purchased a Prada purse with a charm. The charm holder broke and the charms fell out and were lost. I sent pictures of the original purse and one showing the charm broken. They told me to return the defective charm holder which I did. But the pictures clearly showed it was defective.

The charm holder was apparently lost in the mail and they just received the letter and pictures. I sent the package regular mail with no tracking number but the did receive the package without the charm holder

I can’t believe they would not replace a charm when they had clear pictures. The charm would cost a couple hundred dollars and the purse cost &5,500. Horrible service. And they were rude

The re

Boots are not fit for purpose. These boots have a design fault. These boots cannot be put on your feet. I have a size 39 however I always order size 7 to accommodate socks. These boots either not a size 7 or they have a design fault which should have been identified at the point of purchase. Please notify the vendor for a return. Order no93852856

The boots should have been described as suitable for a size 5! Shame on the vendor!

Under the consumer act these boots have not had an accurate description. I will not be fobbed off. I will take court action if the vendor refuses a refund! Outrageous conduct!

The boots have not been worn!

I bought my first Prada shoes few months back (2-3 months). I wore them for the first time and it gave a huge bruise on my foot. I am very disappointed with the product and didn’t expect this kind of product after spending thousands of dollars for a pair of shoes.

Very disappointed. I couldn’t almost not walk for two days. This has happened for the first time in my life.

My pouch was delivered on the 25th august 2023. The delivery box was damaged and there was no pouch inside, rather jus loads of packing tissue. I’ve raised a complaint through Prada customer services, however they’ve said they can’t do nothing about it. My order number was GBPR16204417. Prada took a long time to reply to me and this was supposed to be a gift for someone.

I’m really not happy with the service and would like to request a refund. Prada had gotten into contact with DPD, who were delivering the parcel, however once they said that they can’t take liability for what happened, Prada closed the case.

I want to share my discontent about a product that really disappointed me.

My husband purchased a pair of sunglasses for me on 9 May 2023 from the "Roniko" store in Tbilisi, Georgia as my birthday gift.

After less than “one month” using it and literally taking care of it each time I used them, last week I noticed some dirt, or maybe dust or something I don’t know exactly, absorbed into the material and changed the appearance of the temples on both sides. I tried to clean it with its own wipe which was in the case but as you can see in the pictures below I find out that my fingerprints are not disappearing after cleaning my sunglasses with its own microfiber wipe and look like it’s absorbed inside the material!

My question is that does this happen normally to PRADA sunglasses? I mean are "Prada sunglasses" material this much unqualified that after less than 10 times occasional usage, they look like such an old second-handed product?

I find this absolutely unfair to pay 830 Georgian Lari (around 330$) and can’t use a pair of sunglasses for even one month! because my expectation from a high-end brand such as PRADA is to have high-quality materials that will resist more than other midrange brands.

I really disappointed today and wanted to share my experience with you to find out a solution for this issue. Also, I've already contacted PRADA UK on WhatsApp and they send me a link to get assistance from the Luxottica website. I filled out the form last Thursday (8 JUN 2023) and sent them all information but I haven't received any response yet.

We could not believe our eyes that after using the wallet for less than a month, we received all these tears and cracks in the wallet - showing lack of quality, which is inconsistent with what you would expect from a Prada brand.

Despite not having receipt, we do have all the card that came in the wallet, its brand new so much so we didn't have the time to remove it from the wallet and its already torn and damaged.

Kindly look at the attached pictures.

The wallet was brought from Prada Italy.

I would like a replacement to be sent to my address.

Hi

This is with regards to the Prada rubber sandals

(Military green black rubber sandals ) size 41 which I just bought on 24/4/23 from Milan store at via Montenapoleone …there is some problem with theses probably the rubber used is not correct or a design issue in it because I have got really bad shoe bite and now I am really sacred to wear them . It was hurting when I tried them but the sales guys told me it’s new , I think it’s the rubber which is really hard or some design issue with it ..,,please check the pictures attached for the Refference

to whom it may concern,

I handed my black PR 25YS in to Chadstone shopping center about 4 month ago to be fixed, I have called twice to see where they are and still heard nothing back. I have only been told by staff that it could take up to 12 weeks and there is record on the computer of my sun glasses going into be fixed because it all done on paper. The sun glasses are on record though under my name, a black and white pair in the same style and both purchased in Sydney at the start of the year. It has now been 4-5 month and I haven't seen them sun glasses, what is the point in buying $800 sun glasses if they are now out of style? I would like my sun glasses and a refund or some kind of outcome. please get back to me on this complaint.

Thank you,

Krystal Galtry

contact: [protected]@gmail.com / [protected]

I recently received a shors as a gift from my son which products code 2DD158 053 F0002 F U00I 99 (price is 534 USD) in Seoul Korea.

Problem was that the toe of the shoe touched the ground when I walked so that it was scratched. Taking a closer look at the soles of the shoes, the problem seemed to be that the soles (outsoles) of the shoes did not extend far enough to the front.

My wife & I visited the Prada store in “Hanam Starfield” and inquired about repairs or returns, but employee said that these shoes were designed that toe of shoe touch with floor and he showed them his shoes that worn out and said that they could not be returned or repaired.

So, I call to Prada Korea to complain about the above situation, but customer counselor saying that there is no return or repair from the beginning, and she repeats the explanation to avoid the situation.

I couldn't understand that Nobody in Parada did not explain to me about the problems that could occur when selling shoes, and did not actively try to identify the problem with respect to the customer's claim after purchase.

I bought a pair of boots from Prada store in Düsseldorf, when i arrived to my hotel room and unboxed the boots i noticed many imperfections, by the time i went back to the store they already closed, i was in a saturday. Next day i had to flew back in my country. I called on monday to the Prada store from where I bought them and they said i need to get in contact with Prada customer service, which i did, over the phone and email. It s been 3 weeks since then without having an answer

Shocking experience - I’ve never been treated with so much sexism and discrimination before, not to mention at a luxury retail.

After I declined to “stay together and follow my friend” to men’s section due to not being interested in mens clothes, a sales guy started harassing me and trying to push me to go follow my boyfriend because “they are light in the store” - while the 2 of us were the only clients and there were 3 sales associates + a security guard. I declined again and he and security guy went to open the door for me to leave (what, why?). I said I don’t want to leave and will continue to look around - whereas he said “I’d appreciate if you don’t touch the items in the store”. HUH?

He proceeded following me harassing even when I asked for him to stop talking to me, so I had to text my partner to come downstairs so we can leave this stressful store. When he came down, the sales guy started complaining to him about me, calling my partner “brother”, eventually talking over me saying none of that happened and he didn’t say such things. And he was even pointing hands at me and shaking his head in a manner “look at her, do you see what I mean”.

My partner then went to the cashier while I asked to see some earrings hoping he’ll come to his senses and do his job, and he declined and said he’ll call someone to help me. When a female Client Relations came out and asked him to open the display for me, he said “she said she doesn’t want me to help her” and left!

I am a Slavic looking woman, look younger than my age and I know that this guy decided to go on a power trip since my partner went upstairs and left me alone with him and the security person. They were both black and targeting me, talking down at me like I’m some thief or beggar. My partner looks rather middle eastern although he is not, so they decided I’m just some “Pretty Woman” as someone else mentioned in another Google review on this store. I hold a directorial position at a marketing corporation, buy my own clothes, and by the way, that day I was wearing 3 pieces of clothing by Prada brand of the latest collection, and intended to buy more.

It’s the second time this store treats me poorly like looking down at me as if sales people there are better than me and I can’t afford anything, only wasting their time.

So many reviews indicate that this store targets women and treats them with disrespect. I am still very literally shook from this extremely stressful incident. Beware.

I have purchased a pair of Prada Sunglasses from Gatwick airport only to find that they have been designed in such a way that when closed, the end of each arm rubs on the lenses. This has caused the colour graduation on the lens to be removed, which in turn makes them unwearable.

Having paid hundreds of pounds for them, I find this totally unexceptable!

Bought some Prada runners from Bicester village on 21/04/2022 - on the second wear a line appeared on the front of the trainer where my foot bends- by the third wear all material had started chipping off the trainer. Totally ruined, and for the cost of £380 It’s cost me £126 per wear.

The trainers now look tatty and unwearable. Absolutely absurd.

I had purchased the above sunglasses from Dubai in one of the shopping Malls.

Now I find that glasses are coming out of the frame., which very unusual for even in local make sunglasses.(photograph uploaded for clarity of complaint.

I woould request to the company to replace the item or refund me fully for the product.Kindly inform immediately on receipt of this complaint.

Regards

Bought Prada boots on 2/16/22.

I wear size 5-6. Wanted size 6 but at that time they don’t have size so I bought size 5.

I was excited and they delivered 2/19 at 4:17 at my house. I tried on in my bedroom and walked to mirror but it was too small and hurt my feet so I took them off and repackaged and returned next day 2/20/22 using their return label. But 3/10/22 they sent it back and refused to return stating I wore them make up on and dirty.

What I never wear it I only tried on so they accused me. I repackaged and sent it back again and contacted Prada but talked to 3 people one of them is Manager head at New York Paul and accusing me yes it was used and no way help you so their accuse and not give back my $1745 . So strange. Even I told many time the truth I did not wear.

So basically they sent me used work dirty boots and now accusing me and took my money. I will complain and report everywhere to get my money back . Please do your work and follow up do not accuse your clients.

Do NOT buy from Prada. Bought a pair of sunglasses that I received with a small scratch on the nose bride. I returned the item and they refused to refund the item stating that it was not returned in the original condition. I spoke to Phil (manager of client services) who sent me pictures of the "issues"/reasons their quality team decided they wont refund me $482. The "issues" are some finger prints and a little bit of make up on the nose bridge from when I tried them on at home. I asked if they tried to wipe the finger prints off, they said no...they do not do such thing! They are telling me there is no way to reverse their decision and I'm just going to have to deal with it. This is completely unacceptable costumer service and surely one you would not expect from such a high end brand.

Got this Prada bag from Mythresa. For few days usage, I found the drawstring rope started to split. so I asked for repairing. They did help me to send the bag back to Prada( not sure if they really sent it to Prada). However, after maybe three months waiting, I received the repaired one. But funny thing is after using no less than one week, it has become much worse. See photos. Does anyone have same problem as mine?

I ordered Prada America's Cup sneakers (PRODUCT CODE : 4E3400_ASZ_F0BX6_10, 5) back on November 15th. After a few days, I checked the tracking on the UPS site and & it said it was returned to IUPS facility because my name was not listed on building directory (?). From there, I attempted to call UPS numerous times to no avail. From there, my order was subsequently sent back to sender (Prada fulfillment center in NY). I spoke to the client services team which are not empowered to do pretty much NOTHNG for their customers. I had to ask if this could be RESHIPPED next day and AGAIN she could not answer me. Horrible customer support. Im a VP of support and I would never treat my customers like this. BTW, I SYTILL have not received my order! Will NEVER EVER from PRADA again.