Hello! I hope this email finds whoever it needs to end up with.
First of all, Id like to wish you a merry Christmas.
Unfortunately, I am writing a complaint to you about the Michael kors store in Kenwood town center.
I had two to three purses in mind I was going to buy tonight in the store.
My husband and I were both wearing masks, and our two year old was not.
The mask rules is not something we usually care about. I work in hospice care with immunodeficiency patients. I work a 12-18 hour shift in an N95 and most times with a face shield.
Tonight, while finishing picking out purses, my husband had taken our two year old son out of the stroller. We were approached by a staff member who told us he had to wear a mask if he was to get out of the stroller but didn't have to wear one inside the stroller. As a health care worker, this makes no sense to me. Just because you use a stroller, doesn't keep people 6feet away.
we could not stay within the store to finish our roughly $400 sale due to not having a mask for him, and him being out of the stroller.
If you are a parent, you understand that sometimes it's just impossible to get a toddler to keep a mask on his face and to sit down in a stroller that he's been in for the duration of the mall trip.
Within this covid time period, and besides a few Kenwood mall store regulations, most two year olds do not have to wear a mask let alone, wear one the entire time they're inside the store if they're moving around.
This virus is not something that I down play. I've seen people get truly very sick from this.
However, my experience from your very rude associate tonight lost your store a sale as well as a customer for quite sometime.
I do hope you are having a great rest of the day and you get to spend a healthy and happy. Christmas with your family. God bless.