SUBMIT A COMPLAINT

Michael Korsreturn of merchandise

1

This email below was sent to Michael Kors yesterday and I have not heard from them yet. Please help me with this matter.

On December 23, 2010 I purchased a pair of Michael Kors boots intended as a Christmas gift for my sister. On Christmas day we realized the boots did not fit. On December 26th I returned to the store location were they were purchased which is Dadeland Mall in Miami, Florida. I presented my original receipt to a Michael Kors sales representative she then walked to her manager with the receipt. The manager whose name was given to my by herself as Julie Gonzalez, quickly informed me I could not return or exchange this item because it was a sales item. I was not aware that this was a sales item nor does my receipt indicate that fact. I have been a Michael Kors customer for quiet sometime and have referred many of my friends to purchase Michael Kors products. This young lady had zero interest in trying to assist me with this matter. I now have a pair of boots that I can look at and do nothing else with.


I would please like someone to contact me regarding this matter. I don’t think this is the way the Michael Kors organization would generally treat its customer base.


Thank you

return of merchandise

Responses

  • slcody Dec 29, 2010

    I agree with Brenda. Sometimes you can't do exchanges on sale items.

    0 Votes
  • El
    ELIZALISA Dec 30, 2010

    I AM ALSO HAVING AN ISSUE WITH MK. I ACCIDENTALLY USED MY ROOMMATES CC AND OUT HIM IN THE OVERDRAFT BY THOUSANDS. I HAD NO IDEA I HAD HIS CARD. I HAVE TO PAY HIM 1K IN OVERDRAFT AND I CANT AFFORD TO BUY MY ITEMS. SAKS WAS NICE ENOUGH TO TAKE THE ITEMS BACK I BOUGHT THERE, BUT MK WAS NOT. THEY TOLD ME TO HAVE HIM CALL THE CC COMPANY AND DISPUTE THE CHARGES. I HAVE CALLED MK TWICE AND HAVE NOT RECEIVED A CALL BACK FROM THE MANAGER. I KNOW THIS WAS MY MISTAKE, BUT THEY DID NOT EVEN READ THAT THIS CARD HAD A MALES NAME ON IT & I AM A FEMALE. THE ASSISTANT MANAGER SAID THEY CAN MAKE "EXCEPTIONS" BUT THAT HER MANAGER NEVER DOES. THE FACT THAT THEY WONT CALL ME BACK IS MOST UPSETTING. I TRULY FEEL MY BUSINESS IS NOT APPRECIATED THERE. I HAVE ALSO SENT MANY PEOPLE TO MK AND TURNED THEM ON TO THE PRODUCT. IF THIS IS NOT RESOLVED I WILL NOW TELL EVERYONE THE OPPOSITE OF WHAT I USED TO SAY ABOUT MK. DOES ANYONE KNOW HOW TO CONTACT CORPORATE?

    0 Votes
  • El
    ELIZALISA Dec 30, 2010

    PS-I RETURNED SALE ITEMS? WHY WOULD THEY LET ME? MY SAKES RECEIPT SAID I HAD A CERTAIN AMOUNT OF TIME TO RETURN THEM AND IT WAS OVER 30 DAYS? I BOUGHT MY ITEMS 50% OFF.

    1 Votes
  • slcody Dec 30, 2010

    I agree they could have helped you out ELIZALISA. People make mistakes so they should have helped you. It all about greed.

    1 Votes
  • Mi
    Miss Michelle Martin Mar 10, 2011

    I was brought a Micheal Kors watch for xmas from House of Fraser, Maidstone .Kent UK. After wearing the watch for a long period of time, all day and evening, i removed the watch to find that I had a nasty red mark and the imprint of the strap.within hours this red mark turned into blisters . This was very sore and nasty looking. I went to pharmacy and they suggested a cream which eventually dried the blisters up and slowly went. I now have a scar. I wasn't convinced that it could be the watch as i have always worn watches, cheap one and expensive ones, never had any problems. After three weeks i wore the Micheal Kors watch on my other wrist, and half way through the day i experienced a burn feeling on my wrist. i took the watch off, and that evening again blitsers this time alot worse. over two days they merged and i had to seek medical advise from the doctor.
    I was in alot of discomfort and will now have another permament mark on my other wrist. Im so disapointed as i love the watch and when i went back to the place it was brought from, House of Frazer, the satff was unsympathetic.
    The watch model is MK 5191, please can you advise if any other reports and been made known to you of any allergies against this model.

    Thank you and regards
    Michelle

    0 Votes
  • Sh
    shona k. h. May 25, 2011

    This is completely off topic: Why on earth would Michael Kors and company use *real* fox tails, then dye them unnatural colors (day-glo pink, purple, orange, etc.) for fur products last winter? This struck me as exceedingly cruel, not to mention just plain stupid. It's also more eco-disaster waiting to happen. Humans have disrupted the food chain to the point that there are white tail deer living in the yards of people in D.C. and the close-in suburbs. Do fashion designers EVER actually THINK about the use of fur? Humans no longer need it to stay warm, with all the high tech fabrics in use today. My friends and I will never buy another Kors product. I hope the models revolt as they did back in mid-late '80s through the early '90s. I am disgusted.

    -2 Votes
  • Lo
    lovarave64 Dec 09, 2012

    i have a necklace and bracelet that are matching why as it faded a i paid £90.00 for thebracelett and £130 .00 for the neckless i have some lovely gifts that my daughter as bought me from i.e storm about 10 years and they wear beter than your ### not happy at all as i am a micheal kors fan i have a watch and to bags i feel shame to let people see my faded tings

    1 Votes
  • Er
    Erikxa Dec 14, 2012

    I have purchased a bag with a wallet more that a month ago form this site where the price is very affordable plus the shipping was free.(http://www.michael-kors-handbags.ca/) I sent the money. I waited about a month to find out that my purchase did not arrived to my City at all. It was sent to Vancouver that’s on the other side of Canada. It was sent back by Canadian custom officers. They do not provide any reason other than: it was a counter fit product or it was missing information. The bottom line is that after contacting the seller “she” told me she could resend me the items but at this time I will have to pay the shipping fee. I do not agree with it and I told her to resend it as soon as possible without shipping fee or to send my money back. Unfortunately since than she has not replied to any of my emails for the past 4 days now. I really need to do something about this because is very unprofessional and I believe it is ruining other Michael Kors company’s reputation. Please help me find out whom is behind this. All I want is what I have purchased or my money a.s.a.p. If I don’t get a reply, I will have to look into taking this matter forward and I will be looking into taking legal actions.
    I look forward to your response.

    1 Votes
  • Ba
    bags lover Dec 26, 2012

    I want to share also my experience. My husband bought me a purse here in Las rozas village an outlet store in Madrid, Spain on july 2012. For my 2 weeks used, i noticed the gold zipper was fade. So i never mind it. Five months later i shared it with my friends how i was dissapointed about MK bag, so they told me to go to the store . We went there together with my hubby and trying to explain them about our concern, and they said...it's normal the gold was fade. I never used it daily, i cared it as much as i could. Anyway i understand if they never change it a new one because of the time passed. But i was dissapointed because some people used to; or prefer to buy some expensive stuff so that you can use it longer and also the quality is important. Now its like my bag was an imitation one:( From now on, i promised myself, i will never buy Michael kors again, and i will never recommend my family and friends to buy a bag that the quality is not good. Its wasting your money!

    2 Votes
  • Oo
    OOO8 Dec 30, 2012

    GOT A PRESENT FROM MY SISTER, A BRAND NEW MISSING A STRAP, WHERE CAN I GET HELP TO FIND THE MISSING PIECES

    3 Votes
  • Sm
    Smart shopper Seattle Jan 22, 2013

    Kors bags are cheep and poorly made. Most of his accessories are cheep crap from China. At least Donney and Chanel and the others are made with more care and they will stand behind their product . I had a zipper break on my Donney and Burke bag two years latter they couldn't fit it so they offered me a new bag half off!!! That is service ladies. Do don't fall for the label look at the quality.

    0 Votes
  • Jj
    JJMMRP Nov 11, 2013

    First of all ebay pushes buyer protection !!! Wrong they do not. I had purchase on auction a michael kors handbag, i like what i saw in her photos, i recieved the bag, a whole different bag. Opened a case with ebay, sent photos, i sent the item back to the seller. I also had proof of delivery back to the seller who has my $ 105. 00 and her bag. Ebay closed my case let the seller keep everything and still sells on ebay. **** real buyer protection***

    2 Votes
  • Ry
    ryan ali Nov 11, 2013

    Ebay do attend to fraud very well, try again

    0 Votes
  • Te
    teasophia Jan 07, 2014

    Hello,
    I am contacting you regarding the Gold MK Hand Bag that I purchased this summer, it was beautiful look that i did not care for the price, but after less than 4 weeks leather started to pill and roll out, some areas were discolored and started to look very cheep. I was very disappointing and visit MK store at Cherry Creek mall. Instead of great customer service, I received rude sales person with her nose up, and her behavior was very unacceptable, disrespectful and disappointing. Since my 3 year's old boy chewed receipt, she was not able to assist and was rude. All I needed is to replace or repair the purse. your brand is well known and to have such a poor quality for this high price is not acceptable at all!!! Specially, your store and sales people should be trained well how to take care of the customers with their satisfaction, not even knowing who I am, with their low intelligence, looking customers down! Please let me know, if you are able to assist me with this issue. I can send you photos of the damaged purse, from just regular wear and tear. I am embarrassed to even use this kind of purse.

    1 Votes
  • Lo
    Lorena Vaughn Jan 15, 2014

    My son gave me a michael doors for Christmas I would to know how to returned for another bag but no zip code for address.My bag is splitted from sides and zipper do not stay close.

    1 Votes
  • Me
    Meline Jan 27, 2014

    My son is in the Army and does not have access to shopping malls, so he ordered a watch online for his girlfriend from the Michael Kors website. He was given a Dec. 23rd delivery date. On 12/23, no watch, no notification as to why not. He called on 12/26 and was told that the watch would arrive 1/16. He said he'd like to cancel the order, they offered him 15% off. He accepted the offer and Jan 16th arrived without a watch or a call or an email as to why not. He again called on Jan 20th and was told that someone would call him back within 24-72 hours...they did not. Since the Army is keeping him busy and is clearly not concerned with his poor choice in companies to order online with, he cannot continue to sit on the phone all day. So his girlfriend called on 1/24 to ask where her watch was. The very polite customer service agent informed her that he didn't know what to tell her and his hands were tied. What the heck does that mean? Thanks for supporting the troops Michael Kors

    0 Votes
  • Un
    unhappydeb Feb 09, 2014

    I am very disappointed with their customer service as well. Quite shocked, actually. I received a MK wristlet as a present. I MK print on the wristlet started flaking off. You could even scratch it off with your fingernail. I called MK customer service. They advised me to return the item to them. I printed and filled out the return form and sent it back to them. Weeks later, no response. After several lengthy phone calls they determined they did receive my product back. It was not repairable so they were sending me a MK gift card to use at their stores. Said I'd receive it within a few days. AGAIN, they failed. After waiting several weeks I've received NOTHING. I am so dissappointed in their quality for the price. I will never purchase from them again.

    1 Votes
  • Re
    Realllzm Mar 08, 2014

    I bought Michael Kors purse from the company Fashion Bonline store. The seller provided only tracking number, and it was invalid. I sent a lot of emails to the seller, but he told me that my order was sent and I needed to be patient. That’s all. Purse never arrived and the seller refused to return money. He didn’t communicate with me at all, he simply wrote me that he wouldn’t return my $200.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

    0 Votes
  • 01
    012 Jul 04, 2014

    The worse service ever. I had purchased a hand bag from their store located in Saw grass Mill Fort lauderdale, Fl. Once I enter the store the staff were too busy dancing to the music, and putting on lipstick, the manager was totally useless, and very unprofessional, I was asked to ship the handbag to some location to analyst if they could fixed or not and top of that I have to pay the shipping. I have purchased so many designer hand bags and each one of them stand by their product and each time if I had any problems with their product all I had to do just go to the store and they would exchange the hand bag for me with out any recipt. I would never never ever will purchase anything from MK. They should be shame of themselves.

    1 Votes
  • At
    Atir Aug 27, 2014

    I purchased a wallet from the outlet store in Jackson, MS as a gift and asked if I could return it if I changed my mind. Store clerk said yes as long as it was done in 30 days. 2 weeks later, I changed my mind and took back the wallet just like I brought it from the store, tags attached and all. They would not give me my money back. They have a no refund policy. This applies to all the merchandise sold in any Outlet Store. That is ridiculous. They should warn there customers and at least post it visibly so consumers are aware of this. I even emailed the corporate office and I got a standard email response. ...you can return within 30 days any item with its original tags for an exchange or merchandise credit. The receipt says ... you can return or exchange... corporate's response to that was that is not what that means. It means no refunds and it is written on the back. The words no refunds follows : all altered and sales items are final sales. No Refunds. To me that means clearance items are not refundable, I'm fine with that but not all the merchandise that is sold in the ENTIRE store is NON REFUNDABLE is totally STUPID. I will never buy MK ### for myself ever. I guess I am stuck with the item that I bought as a gift but never again will I buy anything MK. GO CHINA>>> go to Ali express you can get better MK ripoffs that the stuff sold in the stores and a fraction of the cost.

    1 Votes
  • Ch
    ChristinaFinch Sep 16, 2014

    I finally received my MK Savannah Large Tote on Sept. 01, 2014 and I got the wrong purse. I couldn't find the shipping label and called MK THREE TIMES to get a shipping label since I never received one in the box. I finally called asked for the Supervisor and he didn't do anything. All he said was find a place that will ship it cheaper. I've paid over $21 for the shipping and they couldn't even offer to provide another shipping label. I was steaming mad. I called the store in Seattle, since I was not getting anywhere with MK office. They told me they are unable to take returns but will be happy to ship it which I probably will pay another f**king $21 to ship it back to MK. I will NEVER EVER buy anything from MK. If this is the kind of treatment you get for spending over $400 on their purse/clothing then MK DOES NOT deserve my money. This is the worst company that I have ever dealt!

    1 Votes
  • El
    Ellen Tarsitano Sep 24, 2014

    To whom it may concern
    I purchased a pair of dungeres last year at Macys Paid alot of money for them
    Was only worn twice and was washed by hand. Put them away and today I
    wanted to wear them and I could not caused the material ran and it can not '
    be worn
    I would kindly appreciate if you could do something for me to this matter
    Thanking you in advance for your kind attention

    1 Votes
  • Eg
    egehal Nov 16, 2014

    I placed the order on the website www.michaelkorsoutlet-au.com several weeks ago and got counterfeit product from them. I thought that the company offered only authentic handbags, but these jerks provided fakes and when I told them that it wasn’t what I wanted, these ### simply stopped to reply. Not recommended company. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

    0 Votes
  • Ju
    Jumon Dec 02, 2014

    International shoppers at www.michaelkors.com, please be aware that they Dont Accept international credit cards, avoid losing your time buying online. The worst thing is that they don't inform that on their web site and allow you to do all process to place an order, then 3 days ago they cancel your order saying that your billing information is incorrect. I call the to the customer support line and they explain me that dont accept international cards. All this is just a joke from such big brand. Should be more professional and clear with their customers.

    1 Votes
  • Br
    Broken belt Dec 28, 2014

    I was out to dinner last night [12-27-14] and when I stood up my Michael Kors belt just fell apart. It broke from the buckle My belt size is 40. It was very embarrassing.

    0 Votes
  • Rw
    Rwilkie Feb 11, 2015

    I bought a pair of Michael Kors Boots for my Grandaughter at Christmas and as of yesterday they are all but totally fallen apart. I think when you pay 69.00 dollars for children's boots (she's 5) they should hold up better than the 12 dollar velour boots I bought her at Roses that still look new that she wears equally as much if not more. Only solution given is to return them to the store purchased but they won't take them back as tent say it is normal wear and tear not a manufacture defect even though all the stitching at the zippers is fraying! So MADD I dought I will buy MK any longer for myself and I have many!

    0 Votes
  • Af
    A. Felissaint Jun 21, 2015

    I was guaranteed satisfaction of a real Michael Kors bag, but all I got was a fake with a lot of mistakes and no tags what so ever.
    How do I go about getting my money back from these people?

    Please Help

    0 Votes
  • Ch
    cherry42 Jul 07, 2015

    Michael Kors should be explicit with their return policy of sale items. They don't tell you upfront that it is a final sale nor stamp it on the receipt, so there is no chance you can change your mind. In my opinion, it is a deceiving policy and calls for another class action law suit.

    0 Votes
  • Sa
    sandydandy Sep 01, 2015

    I just experienced the same similar issue. I just purchased a wallet and a handbag that was on sale 2 weeks ago. Well I decided that I really
    did not like the bag so I went to return the bag and they said I could not return either one because they were sale items. I wish that the sales lady let me know in advance because when I am in a store with a no return policy, I don't buy anything. Michal Kors just lost me as a customer.

    0 Votes
  • Ju
    Jung Hee Pek Oct 19, 2015

    I agree with everyone. I have never had a store tell me that they do not do refunds only store credit which is good for 5 years. I have never really been a Michael Kors customer but after this experience I will never be a customer. I bought a purse in Round Rock, TX within 7 days I returned it and they stated that they would have to submit a request to cut a check for the refund amount and it would take 4-6 weeks. The manager gave me a phone number to track my refunds request but when I called they kept on trasferring me and was no help. I paid cash for most of the transaction and now I feel like I have been robbed. I was told to call the store back. When I called the store no answer. Michael Kors is a big company and if this is how they treat their customers they need to reported to better business bureau. I am really about to get nasty and they want to know why people these days are quick to anger because they do not care about their customers. They are just about the profit. I will be blasting these folks on facebook. Please join me!!! I have corporate America.

    -1 Votes
  • Ja
    jacquiline welch Oct 29, 2015

    yes, I agree, Michael kors has horrible customer service. I bought Michael kors riding boots, November 2013, wore them four times and the zipper came apart. I have been contacting Michael kors since last year., with my complaint about the defective zipper. I have been emailed over and over by six different customer service consultants asking for the same information, picture of the boots, with the original box, receipt, my contact info and the problem. I have done this more than six times! All I wanted was a resolution to the problem because the zipper was obviously defective, and I just wanted them to pay for the zipper to be replaced. I didn't ask for new boots, just if you stand by the quality of your product, and care about your customer service, then you should have been willing to pay the cost of the new zipper! They told me I could have the repair done at their shoe repair at my expense for the zipper and shipping. I am now trying to get in touch with Michael kors corporate headquarters and apprise them of this situation and how bad their customer service actually is. incidentally, I still have my boots, unrepaired, unable to be worn and Michael kors customer service has not responded.

    0 Votes
  • Mr
    mrst524u Dec 17, 2015

    I purchased a handbag from Sawgrass Mills Outlet in Florida and after six months the strap on the back peeled and the stitch came apart. I paid to send it back in November and I have been sending emails and have not received my replacement yet. I called to find out what's taking so long and they tell me they didn't have my address! They have my email why not reach out to me that way instead of waiting for me to call. I am pissed off and for a total of 330 I spent I will never give it to Michael Kors!!! Now the wallet is peeling I won't even bother...

    0 Votes
  • Te
    teyshara henderson Dec 30, 2015

    hello Michael kors I just wanted to let you know I am a big fan of your clothes but I have to say I was unhappy with some of your clothing in the 2016 fashion show ill be sending you a customer email. I also have a fashion book that I think would be healpful to you. this is your niece love you much teyshara Henderson at the Kearney center, tallahasee florida 32304 8505903630 is my phone number smooches bye.

    0 Votes

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