Metro by T-Mobile review: Incorrect order

On 2/27/2025 I ordered over the phone new Flex service as well as a new phone. I asked the sales rep to email me confirmation of this order. He took my payment information and said he would expediate the phone and I should receive it in 2 days. So about an hour later I checked my email for the confirmation and immediately noticed that first, he had the wrong name, and second, it wasn't the phone I purchased. I called right away, thinking I could get it fixed before the phone was shipped. After updating my correct name I was told I would receive an email the next morning with the correct order info. Here it is 3/12/2025 and I still have NO phone! I returned the wrong phone and got an email that it had been received and has to be confirmed that everything is there. In the meantime my phone number is being held hostage, the money has not been refunded I can't move forward without it and I am missing important communications.