CB Online Shopping Mercari Complaints #2-21

Mercari review: Mercari refuses to send me my refund for an item that was not as described.

MCC88 of US

Sep 02, 2026 3:17 am UTC

Verified customer

Featured review

The item I purchased arrived damaged and defective. I proceeded to file a return for a refund and Mercari refused to send my refund to the original form of payment and instead said they would only give me a mercari credit! They also said they would not send me a prepaid label to send back to the seller. They are refusing my refund and insisting that I have to use their "credit" as my refund. This is theft of payment from the seller.

Claimed loss: 22.79

Desired outcome: refund to original payment method

Confidential Information Hidden: This section contains confidential information visible to verified Mercari representatives only. If you are affiliated with Mercari, please claim your business to access these details.

0 comments

Add a comment

Mercari - They suspended my account and no idea what has happening 1

Mercari - Purchase that smells of mold

Mercari - no reset password 3

Mercari - illegally retaining my earnings 3

Mercari - Closed my account and kept my funds 1

Mercari - Customer service

Mercari - Online purchase

Mercari - WORST Customer Service

Mercari - Bella Notte homespun pillows black pair

Mercari - Collecting money for items I sold on their web site.

View all Mercari reviews and complaints

Mercari Contacts

Mercari phone numbers

+1 (855) 464-7482

Click up if you have successfully reached Mercari by calling +1 (855) 464-7482 phone number 0 0 users reported that they have successfully reached Mercari by calling +1 (855) 464-7482 phone number Click down if you have unsuccessfully reached Mercari by calling +1 (855) 464-7482 phone number 0 0 users reported that they have UNsuccessfully reached Mercari by calling +1 (855) 464-7482 phone number

United States

800-280-4904

Click up if you have successfully reached Mercari by calling 800-280-4904 phone number 0 0 users reported that they have successfully reached Mercari by calling 800-280-4904 phone number Click down if you have unsuccessfully reached Mercari by calling 800-280-4904 phone number 0 0 users reported that they have UNsuccessfully reached Mercari by calling 800-280-4904 phone number

Mercari emails

contact-us@mercari.com

100%
Confidence score: 100%

Support

us-tax@mercari.com

98%
Confidence score: 98%

press@mercari.com

97%
Confidence score: 97%

Communication

More emails

Mercari address

P.O. Box 171, San Francisco, California, 94104, United States

Mercari social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 17, 2026
View all Mercari contacts