Menards review: Mask policy ( 1 comment)

I'm writing today to express complete dissatisfaction with the treatment in your Sedalia, MO store today. Me, my husband and adult children walked into the store, first time in over 6 months because we are truck drivers, we were talking and laughing with each other. As we got to the turnstiles a worker approached demanding we put on masks. His attitude was unacceptable so my son told him we didn't see any sign because we just walked in and we're talking and didn't see any. He proceeded to be discourteous as he walked my son over to a sign at the door that says have to wear a mask. He was rude and what we consider a mask Nazi, someone who attacks instead of explains. We proceeded to tell him to get a manager. We did talk with the manager she was wonderful and courteous.

I just want to express my huge displeasure with your store forcing your employees to be the mask police. Not only does this cause friction with the public but it makes your employees and customers get angry with each other. This makes the experience at your store unpleasant and not one where people want to return to. Menards has become our favorite store and this today makes me want to go somewhere else. I don't appreciate being harassed by employees to wear a mask that affects my breathing and speaking ability. As an older person it also makes it extremely hard to hear and understand people. On top of this having health issues with lungs and breathing wearing a mask could be deadly, but I was told today a medical excuse is not allowed in your stores.

As a loyal customer I wish to encourage you to stop this horrible policy and get back to the kind and wonderful customer service we have enjoyed in the past. Forcing consumers and workers to become enemies is unacceptable and should have no place in a customer service environment.

Sincerely
Patricia