It has been an on going nightmare for more than a year. The product was purchased from Menard's in Long...
Menards is not handicapped accessible, I told the cashier that and he said" you could have someone push your...
I purchased an air conditioner from menards ( soleus ghee 6000 btu unit) the energy tag stated usage of 50.00 a year .
I used it for a couple months which increased my electric usage by 80.00 a month .
So according to my receipt, and menards I had 90 days to return for full refund then after that period I would recieve a voucher.
So I returned it before the time expired and they refused to take it off my charge card, but only would give a store voucher, even tho your receipt says they will refund, Dont believe it.
I faxed thier corp office with a complaint, with no answer so my charge card agreed to remove it from my charge card, (capital one )which I am thankful . so if you have a problem with returning something check with your charge card co, an see if they will remove it off your card . Luckily I used capital one :)and got a full refund, I still have the voucher but menards can have it back, , I will never purchase anything as a large appliance there again.
Went in to use a Lowe's 10% coupon to purchase a hose hideaway & ceiling fan. Was told that I wasn't allowed to use the coupon on sale items when I had previously used it on items on sale before have the receipt to prove it. The manager Gus was rude and accused me of arguing when I was trying to have a discussion and find out when and why the policy changed and why consumers aren't notified. He was in my face and rude and completely inappropriate. I left without a purchase nor will I ever be returning. Have never had any customer service issues at Lowes and maybe I should have just used it at Lowes instead of trying to use it at Menards and give them some business. I'll be sure to be giving my business elsewhere especially considering Menards prices and customer service are so poor and completely mismanaged. I told the manager I understood policies changes, but wanted to know where I can find out the policy and he said we don't have to post every single policy we have. I said as a consumer how are we supposed to know the policy if it's not stated somewhere where we can read and have full disclosure.
Bought about $380.00 worth of framing lumber, loaded all of our lumber and realized they were out of stock on...
We got a raincheck for a 20" Eclipse bike for $19.99 with a $30.00 rebate. We called to see if any had come in and were told that you had
five. We were told that they would hold one. we immediately went 30 miles to the store in Tipp City to pick it up. When we arrived we were told that since we hadn't prepaid, we could not have a bike even with our rain check. This is not the first time we have had similar problems and it very wrong to treat customers in this way.
I was first told my the the cashier, Pam that they supported the 10% discount, but when I showed my military Identifcation on August 10, 2010, at the store located at 21630 South Cicero Ave. in Matteson, Illinois 60443 she had to confirm it with the store manager and he came over said they only give the discount on certain holidays. This all happen at 2:46 pm. I guess I will be shopping at Home Depot and Lowes they sale the same items as Menards but they support our Military and give the discount and all of their staff has been informed of the discount.
The customer service in Menards in Elk River, MN is so bad I do not even go there anymore. If you do have a...
Bought a new refrigerator on Memorial Day along with 3 other big ticket items. Brought it home, removed the...
My father has been a Customer of this store since they open. But I personally don't like it because theirs always representatives who are chitchatting as if there on break and or don't know what your talking about and don't help you. But anyway. My father had gone to purchase a 36" door and since they had no more my dad asked the price for the display since it was a little damage. Well the guy checked in the computer and gave him a price, he was even suppose to give him a discount of $10. Well when he got home we saw the recite that he was charged the suppose discount!
So he went back once again to see what happened. Wasting gas on a fault on there side he has a V8 truck. Well the so called Manager was accusing him of stealing the dam door! Totally insane!!! One he would have never gone back to the store for them $10 discount he was suppose to be given. Com on! Second they called that one guy the rep and he stated once again that the computer gave him that price..But the Manager keep saying that the price was only for the frame ($189) the door was extra. But that was not on his fault it was on the computer, the rep and or the cashier. But that one rep said it was for the whole thing!
Well they made him leave his Driver License at the store and go get the door to return it! They treated him like a thief. For a dumb door.
Well he had to come back get help to load once again and go back to the store. But this time my husband went and we were the once who called the police. It is totally ridiculous that there is not one Customer Service number to the main Branch, or to reach there district manager. They would not give you there full names or any info. If they have nothing to hide why not?!!!
We are totally upset and will NOT shop at Menard's and will let all my friends and family know so they shop else were.Rather go to Lowes with so far better quality and customer service!
So people be Ware of this Store!
On 4/24/10 I purchased 21 products from Menards, 4 of which had rebates. As of yet no rebates have been received although I submitted them on time with all documentation. Whatn a rip-off. I would not have purchased these items without these rebates. Where is the consumer protection agency in WI and why are they not doin g something about this? Thank goodness there is a Home Depot in my area because apparently Menards does not want my repeat business.
Employees in the store never have time for the customer. When you have a question or need help finding something the staff at Menards seem to have vanished. Where do they go? What is the point in giving these people jobs if they are never around? If you are lucky enough to get the attention of someone to find a product, my experience repeatedly has been a finger point along with "its down the aisle". Don't tell me, SHOW ME. If I wanted to search aimlessly until I stumble across the item of interest I would not be talking to you! Now, if you step into a Home Depot, this never happens. Menard's needs to make some policy changes but I will never know if they do. I won't ever go back. Too much of a pain in the but when all I want to do is get in and get out.
We purchased 4 sets of chair cushions it says on the tags that they are Ever Luxe-poly fill springs back to...
I have have been doing business with menards since 1980" s placing my flyers in there stores"' And...
I spent over $13, 000 on a kitchen remodel and bought my cabinets at the exasperating Evansville, Indiana store. The so-called designer made an error on the CAD drawing which forced me to spend more money on additional cabinets and brought construction to a halt for 3 weeks. Then, regarding the cabinets they should NOT have put on the order, I got "No ma'am, you absolutely cannot return those two cabinets, they were special order." They also lost the entire computer file (read here - most likely deleted it when they saw they made the error because the guy got up and left the area for a few minutes to go to another computer, returned, and after "searching" for a while, said it was gone. Yes I still have the printout of the file though). They refuse to admit they made a mistake, and the store manager, C. M., is a *** who only cares about covering his own rear end and tells "Guest Services" he talked this over with me several times with the resolution that I didn't want to return the unnecessarycabinets. He called ONE time and that was nearly 6 weeks after the cabinets came in. Also, the Eau Claire Guest Services will "only do business by mail"... snail mail. They don't thoroughly read the mail you send them, so their answers are inane and uninformed. They also did not respond to the BBB complaint until 3 weeks after the case was closed. Completely frustrating, unbelievable indifference, and outright denial. Even after numerous letters of explanation of the problem, Guest Services still was saying it was a manufacturer's problem. Now that the Attorney General is involved, they are saying they offered to take them back and I said no, but when I asked for that in writing, they refused. NEVER NEVER NEVER again. My contractor referred his next remodel to another store after seeing what lousy service Menard's has.
I went to the Morton Grove Menards looking for some cabinets to purchase. I asked Lorena if I could get pricing information and delivery charges. She clearing did not want to help me and tried pushing me off on another gentlemen. I asked to speak to a manager.Lorena replied "I am the manager". My daughter and I did not want to argue with her so we just walk out. I decided to write this letter.She has no idea how to be a manager. I should off let her put me off on her co worker. Thank you Lorena for making that day horrible for me.
I paid my bill online 1 day late. The total of the bill was $32.45 and because it was 1 day late, I recieved a $30 late fee. Since I am a good customer since about 1994, I figured it would be no problem for them to waive this fee. They refused because 1 other time in the last 15 monthes I had been late again by 1 day. I know being on time is important, but this is crazy. I've built a 6 car cedar sided garage and 2 large steel buildings using Menards plans and materials, not to mention remodeled several properties using Menards. What's more, I have plans for 2 more buildings this spring. Menards will not be seeing this business thanks to Jasmine in customer service.
When I purchased lumber from Menards, I was asked by the sales assoc if I would like a Menards card. They took one of my credit cards, ran it through their machine and told me I was approved for the 6 months same as cash. We used the card, and went to pay it off, and they had attached a Protection Elite Plan to our card, and it cost us $55.60/mth. When I called to have it removed, they said I had to remove it within 30 days, and since it was past that, I had to pay the $270.53!Menards, and Prot Elite refused to remove the charges! (The Prot Elite is only for appliances, which we had not purchased). I closed our account and refuse to purchase anythin else from them. We have spent over $20, 000.00 for our pole barn there, but because of them being underhanded and riping us off, we will go some place else and pay the higher dollar.
Be Careful Menards Front counter Assistant Manger only says she sorry. Did not offer to repair it . LOL I...
Went in to inquire about 6" Car Siding, they had it in their computer for 0.33 per foot. (3.30 per 10'...