Menards Scottsbluff Nebraska
I am writing to file a formal complaint against the General Manager (name unknown) and Department Manager Spencer Drake, at the store located in Scottsbluff NE.
On July 3, 2016, between 12:15-12:45 pm mountain time, my daughter, her friend, and myself were in the store to purchase products. We were looking at the Clearance lumber. We asked a store representative about the pricing. His name was Andrew. He told us that all the boards in the specific rack were $6.99. He also stated, that at the checkout if they had any questions to have them call him. A cashier then, contacted the Building Materials Dept to ask about pricing. At that time, Spencer Drake stated that the board was $19.99. I said, no we were told $6.99. Spencer then advised me to return to the Clearance location. At this time my daughter and I walked back there. Spencer was very rude and sarcastic when, I told him that Andrew stated, the wood was $6.99 and that was also the price listed on the tag above the items. Spencer got all mouthy and said, I am not giving you that wood for $6.99. I said, that is the price that both Andrew and the sign state. He said, I don’t care. It was put in the wrong Clearance place. I stated that was not my problem. I then said, I will take a pic of the price marker and dispute with management.
At this time, Spencer began trying to block me from taking a picture of the price marker, by jumping up and down and waving his arm around. He also began swatting at me in attempt to take or knock my cell phone from my hand. I said, who are you. He gave me his card and walked off. He threatened to have me escorted out of the store and I told him if he laid one hand on me I would call the police. He said, do whatever you want, as I am the manager. He stated that there was some sign in the front of the store that state no pictures. I said, I have never seen any such sign. He was yelling at me and threatening me.
Let me be clear, I have taken pictures of items in the store before to send to friends and family of products I wanted their opinion on and no time was I ever told not to.
At no such time, does any Menards employee of any status level have any such power, authority or any legal binding jurisdiction to attempt to damage, destroy or confiscate a cell phone from a customer. That is in direct violation of my Constitutional Rights. In fact, the United States Supreme Court, has ruled that not even Law Enforcement of any Jurisdiction can damage,
destroy or confiscate a cell phone from an individual taking pictures or videos anywhere at anytime. Therefore, Menards is not above the Law.
It is grossly embarrassing and in direct violation of my rights, that Menards would employ individuals who feel the need to act out or possess aggressive, disrespectful and belligerent manners and behaviors.
Your General Manager did not have the common courtesy to introduce himself or offer any resolution. In fact, he made it known that he could careless and that he felt it was beneath him to have to even come talk to us. Maybe he does not feel that customer service is part of his job description. He stated that the wood was $19.99 and he was not letting us purchase it for $6.99. I asked him if he had video footage so that he could review the incident that took place with Spencer. He shrugged his shoulders. He did nothing but try to cover up for Spencer.
I do not know who hired these two individuals or found them suitable for the positions in which they hold, but they both should be terminated immediately.