Menards
reviews and complaints

Bought 2 products totaling almost $1000.00 in October. Can submitt my issues on the rebate page. Also cant get any response from Menards online. This is the second time that I have had these issues in which I never received the rebate the last time i submitted receipts! Very dissapointed in the way you handle it and if not reaolved I will permanently stop shopping at Menards. Cant get any results.

Ultradeck boards are warped. Menards warehouse does not store according to recommendations provided by plant manager at ultradeck. Provided over 20 photos showing warping to brand new boards laying flat on cement and unable to receive any sort of compensation despite wasting over $5000 in product that will have to be replaced in next couple of years due to design issues with product itself. Horrible customer service from plant manager who refuses to provide his supervisors information and who is playing games instead finding remedy to problem. This product is supposed to last 10 years and I will be lucky if I get even half of that out of this product which is absolutely ridiculous.

I have spent over $6,000+ and all the rebates I sent in should be about $600, which I was going to buy tools and things I need around my place, I have checked on line, and nothing with my name on it. I have sent you the rebate #'s and dates, so I am hoping you can figure it out and pay me what you promised in your rebate ads. I will no longer to business with you until I get my rebates back.

Becky Walter

We purchased 8200 worth of fencing on june 6 2022 the person that got the fencing was my step son so it is in the name of steve small. It was paid for by a discover card in my name of robert gartner 2725 raney drive vincennes in 47591 mobil # [protected] the fence installer went to pick up the fencing and he took the complete receipt with him which had the rebate form on it. On his way home his truck broke down and he claimed he lost the receipt. I have been to the menards store in princeton in several times asking them to please look up the purchase so we can check to see if the rebate was received by anyone other than me. If so it was fraud if no one has claimed the rebate then then the receipt was truly lost. Please tell me what I can do to get the money coming to me. I spend a lot of money with menards and nothing like this has ever happened. I have waited a decent amount of time so somebody should be able to follow up on this cancel one rebate, and issue another one I have a copy of the original receipt from the day the purchase was made. The exact total was 8227.48 please help

Over the past few months, I've been communicating with Brenda Garrett, Guest Service Manager regarding an "exception" to your Merchandise Credit Rule. Throughout the communication, Brenda kept stating the policy. As I explained to Brenda, I am aware of the policy, but due to the large amount (#[protected]), distance from the nearest store, and the fact that you pay no interest on the money you are holding, I was requesting an "exception" to the rule of the policy, just this once. Her last letter stated my claim was being closed.

I would greatly appreciate your re-consideration.

My son has autism and ADHD. That has not stopped him from trying to lead a normal life however, and he is currently a part time college student and a manager at a small shop in the mall in Traverse City, Michigan. He's a good kid. He is a bit socially awkward, but apart from that he doesn't smoke or drink, he's never late to work, he's never called in sick except when he got covid and when he broke his leg. Since he graduated in 2020, he has only had two jobs, each of which he held for more than a year. In fact, he loves his job now, but he is only making 13.25 an hour and with inflation, it is no longer enough.

That said, he applied at the store in Traverse because he's an experienced cashier and they pay substantially more than he is making now. Plus, it is a bit closer to home. The HR manager did the interview and my son told him about his disability in the effort of good faith. The HR manager said that it wasn't a problem, went through with the interview, and told my son he would call him back within 24 hours.

He never called him back. My son waited by the phone for a week, and he never called him. We checked his phone for missed calls, but there were none. So, after a week had passed, I told my son to call them. He called on speakerphone so I could hear the exchange, and when the HR manager got on the phone, he told my son he had tried to call but there was no answer and that he had decided to go in a different direction and had already filled all the positions.

That's pretty stinking funny considering the store still has ads asking for part time cashiers.

So what was the problem? The fact that my son is a drug free college student? He bought a brand-new outfit for the interview (Jewish mom approved) so he looked sharp that day. Was it that he also has managerial experience? Was it the fact that his current job trusts him to count tills and do bank deposits that was an issue? Perhaps the HR manager didn't like that my son showed up on time for the interview AND had a nice list of references.

Or it was because of his awkwardness due to his autism. By the way, you must know that is illegal! Like, you cannot have a master's degree in management and be in charge of the hiring, firing and training of an entire outlet's employees without knowing that discrimination is illegal.

So, my mother called him. She explained that she understands the store is hiring to which he agreed. Then she explained to him that she has a beloved grandson and explained to him what a great young man he is. The HR manager said, "okay", while she got to the point, and then my mother said my son had applied and she felt he denied him a job because of his disability and told him he missed out on a really great employee.

He responded with a very snotty remark, asking, "If he is really a manager, what was he doing looking for a cashier's job?"

Excuse me? First, my son didn't lie. All he had to do was call his current job to find out he is the second store assistant manager. Second, he wants to work for a place that is run more efficiently, and he would like to make more money. All he had to do was ask my son that question in the interview and he would have gotten an answer.

But he had no intention of asking about my son's managerial experience because that had NOTHING to do with his not getting the job. It was because of his disability.

So my mother told him she will never go to Menards again, to which he replied, "Hope that works out for you," before hanging up on her.

So, let me tell you, I will never shop again there either...which is sad because we love Menards. I lived in Sheboygan Wisconsin when the store in Sheboygan Falls opened. I've been going there since I was a little girl. But never again. And I will tell my BIG HUGE family, and none of them will go either. And I will tell anyone I know with family members with special needs (we're a pretty tight knit community and I have a pretty big voice within seeing as how I also work with special needs kiddos) and I will see to it that you lose customers on that end too. SHAME ON YOU!

-M. Suriano

I purchased on line order # [protected]

1502448 dpi 3/16x2x4 white.

I hired a driver to picked up order on october 21 after 5 pm. And delivered to my business and it was brown. I ordered white 1502448 dpi 3/16x2x4 white..

This product was very specific for a client, having a art show this morning

october 22,

not able to take care of my client, they wanted white. I lost that account. 90% of the job was already set up, my cost, my labor , my time. Lost 480.00 . All because of incompetence .

I run a business just like you do .

I paid a driver to pick up my order, cost me 40.00$

your customer service person , just says to me, just bring it back in. That is not possible-

i am extremely upset.

Positive and negative in business is measured. These are hard times for small business, we rely on timely and getting the job done correctly the first time, touch it once you make money, touch it twice you just lost your profit..Simple.

I do not believe this will go very far, but seeing i lost my account today, i had nothing better to do.

J. Steele

Order placed was 700, 200 was shipping, missing 4 fence panels, if i'm paying so much for shipping then why the hell cant they get that right? I'm pissed. Delayed and screwed us on a job that is supposed to be completed tomorrow. Do they even care?

First time using this company and probably the last time. Email of shipping update was said order shipped in full. Obvious their people cant count cause they shipped 13 panels not 17. As expensive as this cheap product is you all need to get this right. Boxes were wrapped up well enough but one box obviously was left behind -OR- got hung up at fedex facility in frederick MD.

Either way I am pissed since based on my shipment update I was lead to believe I could expect these ALL not 78% of it for my job completion tomorrow. Maybe13 panels will work but I highly doubt it. I am hoping this was fedex and not menards but for some reason there were two tracking numbers.

Somewhere along the line someone screwed the pooch and IT WAS NOT ME!

Menard's truly sucks. They have lied and deceived me and my family for the last time. I will not set foot in our local store ever again. Having said that, we are remodeling a kitchen, so our contractor goes there with our rebates to get minor items. He bought a box of the canned wafer lights for our kitchen, and they did nothing but flicker. We thought it was our wiring. Contractor worked on the problem for quite a while before he determined it was a bad batch of lights. We are paying him per hour for his work, so just one more f*** up from Menards that we will never get compensated for.

Their customer service is basically non existent, and the local management doesn't honor his promises. I will NEVER do business with them again. What rebates and store credit I still have here will be used by my contractor. Home Depot and Lowe's... here we come!

I've purchased an expensive door, at Menards, due in part for the benefit of the rebate program Menard's offers. However, I've done everything required to receive the rebate, and yet, I have NOT received it to date. This is the second time I've placed a complaint because the first attempt, I never got a response, with exceptions to confirming an email then they asked for an image of my receipt both of which, I complied with in a swift and timely manner. I am interested in getting my rebate that was promised. What do I need to do?

Attached, I've uploaded, once again, the pertinent information/ copy of receipt.

I look forward to a response and a CLEAR path to my rebate, as promised.

The first time rebate was from a small purchase and received a small rebate back. The next time was a large purchase a year ago. Got nothing. Did it again with a large purchase. I tracked my rebate and it showed I hadn't sent anything. I don't expect I'll get help from Menards since they hire this out to Rebate International. But since Menards has chosen to use a scam operation for their rebates, We're done with Menards. And I'll warn others about it.

On November 2020 we bought a kitchen Aide refrigerator paid a little over $4,000.00 plus purchased a extended warranty. September 19th 2022 I noticed my refrigerator was not cooling any more. I have called kitchen aide, Menards, the 800 number for extended warranty I purchased & all I get from each place is oh sorry I need to call this place not us . From every place I have called. I have lost all my food, refrigerator totally stopped working , will not make ice, I have now been with out a refrigerator for 2 weeks , I live way out in the country, 3 miles to a neighbor, it’s a 40 mile round trip to the nearest store. I’ve not been able to keep milk, eggs , meat or anything at my house for 2 weeks. Still have not been able to get anyone to do anything about this . I’m very frustrated. I will never purchase anything else from Menards it was my FIRST & LAST PURCHASE FROM Menards! Lowes has always been good to us great customer service & they would not let us go 2 weeks without a refrigerator!

Dennis Girard Po Box 270,82082 one was $1200 approx, one was$600 approx. Purchaced7/19/2022, Cheyenne Wy.invoice no.[protected]

Brushless 4 mode impact wrench High Torque #CS2211008250

On August 21, 2022 I bought a special-order door, as shown in the attached image, and I immediately filed my rebate. After several weeks of having heard nothing, I went to the local store to check on that rebate and I was told that there was nothing showing I had ever even sent in my rebate. I was instructed to contact this website for relief. Can you please advise what I need to do to get my rebate, please?

I went to the St Charles Rock road store to purchase more of the mixed beach pebbles. They were out. They went online to see if another store in the area had some in stock. The St. Peters store had 10 bags. We immediately did the store pickup for 4 bags. I paid for them online. Later I got email stating my purchase was ready for pickup. I went to the store on Saturday to pick them up. They did not pull the stock and they could not find the stock. They sold the 10 bags to someone else. They said they would check with the other stores to see if they could get 4 bags shipped to them. I was at the store for over 1 hour. It was a 25 minute drive for me to go to that store. Then one of the staff members told me it does not matter that you got email stating it was ready that email is automatically sent even when the stock is not available. I called a few days later to see if they were able to get my product. The person on the phone told me we don't have it so you will just have to come in and get refund. This was poor customer service. I shop your stores all the time and have never encounter this before. I end up going to Home Depot to buy a similar product. They charged 13 dollars a bag while yours were 8 dollars a bag. So for my time I spent dealing with this and the gas i used I am really upset about it. I have not returned yet for my refund as it is 25 minute drive. The store did not offer any compensation for their mistake of not pulling the product. I will add photos of receipts if needed at later date.

I've been shopping at Menards for only a few months, and It's been quite the experience and not in a good way. The pricing on the shelves does not match what you are charged at checkout. It is always more than what is listed when you pull the item off the shelf and put it in your cart. Walmart and Target are being investigated and sued for this same problem, so I suggest that Mernard's get's their act together or they will be joining these retailers in court. Unfortunately, I will need to check my receipts as soon as I leave the store. Most recent over priced items was cabinet hardware that was on clearance. Half of them were charged the non clearance price and the other half clearance. I looked at the items and they were the exact same product except for the UPC codes on the back had changed and it had different formatting on the back of the packaging. These are all going back. I also purchased a rug that was clearly marked as a clearance item. I brought it home and saw that they charged me the full retail price. What sucks is that I live over 30 miles away. I've had to make several unnecessary trips to return numerous items due to their careless mistakes.

Online purchases seem to be wrong upon pick up. I purchased a cordless Weed Wacker with the battery and charger. I went to pick it up and they gave me one that was the display. It came without the battery and charger as well. For an item that was almost $300, they have a lot of nerve giving me the display with a cardboard insert for a battery. I also ordered some paint, in a specific color. When I picked it up, and brought it home it was a dented can of non tinted base. It seems that online orders get the crappy merchandise on hand (dented, displays, etc). I've also gone to pick up orders that were so called ready but missing items.

The rebate process is a joke. This is the 21st century people. How come we can't scan and submit the rebates online? They make us print out or go into the store to get a rebate slip and then send them via snail mail. What a joke. Anyone who thinks that this old school process is acceptable needs their head examined. It takes weeks to get the 11% rebate and they are often due shortly after purchasing the items. They need to extend the submission period for these and create an online rebate submittal process for those who are technically capable of doing so.

I am retired now but was one of the best Managers in what I did. Do you train your managers and do the filter it down to all employees. Do look like it. Menards. Looks like a bunch of people looking busy but doing nothing. I went into Location today I have been avoiding since Menards has gone to the dogs these past years but I needed hardware. I couldn’t find but went to the desk in Hardware for help. The guy there came around the corner saw me and my wife and like the Cartoon exit stage left. I stood there 20 min over a bit were 7 people putting up Christmas items all looked at me standing there multi times not 9ne came to help or took the effort to get me help. Now I wanted to test to see how long I could stand there I even made noise on desk to get their attention 40 min later nobody came so I went up front asked for a manager a woman at desk came over and said sorry and can I check you out with the items you have. Not concerned. I been to the best classes sent by Ford,Lexus and others I was taught if a customer comes in front or back door of the place you help them if you can’t you lead them to who can not just run away. I taught and walked the floor to makes sure my people not just heard it they practiced it. Your in need of a major Customer service program or you will be out of business when someone picks up on your weakness and puts you out with their idea of handling Customers. They yard is even worse and you put Customers in the back to pick up online orders how dumb 80% of those orders are not lumber I bet you don’t even know what % it is . You think Customers want to drive threw that maze to pick up an item. You need total remake who ever is setting up things has no idea what’s involved in pleasing Customers or making shopping there a breeze. Douglas Dau

I had an incident returning 3 boxes of the Fypon straight rail kit, It happened on September 9th 2022 at about 4:45pm in West Bend, Wisconsin. This was a special order and I know that when you return a special order that there is a 25% restocking fee. However when I ordered these I went through the building center. They told me what I needed and I went ahead and ordered what they suggested. I gave them measurements for 4 sections of my front porch. 3 sections were under 6 feet wide and one section was under 8 feet wide. They went and ordered 6 boxes of 6' rails and 1 box of a 8' rails. I didn't question it at the time or when I picked it up because I figured these employees knew what they were doing. When I first saw there was 6 boxes of the 6' foot rail I figured that the top rail was in three boxes and the bottom rails were in the other three boxes, There was only 1 box for the 8' section but because the box was bigger I figured the top and bottom rail were both in that box. When I got the boxes home and opened them up I realized that the top and bottom rail were both in one box. That meant that I did not need the other 3 boxes that were ordered. When I took them back to return them they charged me a $29 restocking fee on each box. I do not feel that it is my fault that they ordered more than they needed for me and now I am out $87.00 I bought these on July 31st 2022 and I picked them up on August 27th 2022. I have receipts for everything and I feel I should get my $87 back because of a mistake that was made by Nick M in the building center. I would appreciate an answer back to my complaint as soon as possible

Back on June 23rd, 2022, we ordered 250 Sienna Flagstone pavers. Total cost being $483.08. We also paid on that same date 120.20 to have them shipped to our home.

They were delivered on Saturday June 25th, 2022, I believe. They were driven into our garage via forklift by the delivery company. The pallets were shrink-wrapped and intact. The June weather was very hot, temperatures exceeding 100 degrees and + with in heat index. My husband is approaching 70 years of age and could not even think about attempting to lay the patio stones in the excessive heat.

Once the weather got a little cooler, mid 80'S he started to unload the stones off the pallets and proceeded to lay them down to see how the pattern worked and such, ground leveled and such. The further into the pallet he got and the more stones he laid, we noticed many different color variations, most of them being a red colored flagstone. The variation was/is not a good look but at this point the first pallet was temporarily laid down.

Time to start the next pallet of stones, once he loosened the top of the pallet and pullet back the shrink wrap, guess what? NO Red colored stoned on this pallet. So, at this point we did not have enough stones to continue or compete the patio with what we were sent the most of/red color! LIVID!

I called and talked to the building materials manager and explained the situation, I sent pics via e-mail, after a couple days he sends an e-mail back telling me after further investigation we DID receive the correct. OH MY, I e-mailed him back and said what investigation? They did not come out and see the array of colors we were sent, they just basically accused me of being a liar in my eyes.

So, next step, I called and talked to the store manager (one of them). Name of that individual can be discussed when this matter is addressed. This person first tells me that we will have to bring them all back (guess what I said) That is not going to happen! we are both on the elderly side of life and that this was not our fault and that is definitely not happening, they said my husband and I are going to have to restack all these stones back onto the pallets and shrink wrap them. 😡

After numerous e-mails, phone conversations and [censored]ing, the manager says he will come out and shrink wrap the pallet that was all different than the red ones. Keep in mind I did NOT order red. Since we had the most of them, I sacrificed what I really wanted and said we would settle for the red ones.

I was napping when he and one of his associates came to our home to shrink wrap the pallet. I could hear them, and they were out there way too long to be shrink wrapping one pallet, it wasn't even totally un-wrapped, just the top and when we saw they were all just a concrete color we did not un-wrap the rest of it.

We still have some that we have to haul up there in my Trax and exchange for the reddish tone ones. Plus, we need about 30 more, which we will have to make 2 trips to haul here.

This is such a hassle and inconvenience to us, they should offer those extra that we need at NO COST, and they should deliver them to us for free for ALL of the INCONVENIENCE we have endured. NOPE, no compensation for us after all of this and it is still on-going until we get all stones to match.

Sorry for the length of this, can't make a long story short on this one, details needed.

Very dissatisfied with the outcome, so writing to the higher up/owner I hope to ask for compensation for all of the trouble this order from them has caused to us.

I was charged a $10.00 core fee Per battery purchased. I purchased two (2) batteries. I will get this money back when I return the batteries. I asked them to remove the charge because I did not plan on returning the batteries to Menards, as this would be a sixty (60) mile round trip to complete.

I did not purchase the old batteries from Menards, I own them. When I purchased the new batteries, I did not purchase them from Menards, nor did I pay a core charge on them.

I have the right to take them to the recycling center of my choice without penalty.

Menards is not only charging me $10.00 per battery for property that I own but also charging me sales tax on said owned property that I have already paid sales tax on.

I have a recycling center not two miles from my house that will give me more per battery than Menards.

If I bring both batteries back to Menards, I will get $10.00 per battery back.

As I live more than thirty (30) Miles from the store so this will cost me a little over $7.00 in fuel that they will not reimburse bringing my cash back to $3.00 for the 1st battery.

If I drive not even two miles to the recycling center, I will get $15.00 to $20.00 per battery, using less than a gallon of fuel so would only be down a little over $2.00.

If I just take the batteries to the local recycling center, I am then I am being penalized by Menards, by being forced to pay them for my own property.