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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Menards reviews & complaints 736

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11:47 am EST
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Menards Rebate international

After emailing Menard's and Rebate International for the fourth time, and them alleging they had mailed three different checks to my address on file. I just checked the rebate tracking system, and it shows that my rebate is again being processed. This is nothing more than a scam between Menard's and the company they hired to process their rebates. There are way too many complaints by other customers stating that they have not received their rebate checks on merchandise purchased at Menards. There should be sometime of class action lawsuit for misrepresentation, false advertising, fraud and scamming consumers. I have friends and family who never received their rebates, and because the amount was only $20 - $40 dollars, eventually gave up. My rebate is $173, and I will continue to pursue the issue out of integrity and holding them accountable.

Claimed loss: $173

Desired outcome: I want to be paid the rebate amount due to me $173. I could have purchased the same generator at Lowes; however, the rebate amount made a difference in cost savings.

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Update by Ray Dukes
Mar 02, 2024 10:17 am EST

After multiple emails and a fourth check supposedly being sent, I will see if I get it? Just the other day, I saw the rebate in the "processing" state again.

Raynard,

I am sorry for any inconvenience that may have been caused.

RE: Replacement Check

A stop payment was placed on Merchandise Credit Check [protected], dated 02/07/24, per your 02/26/24 email stating this check has not yet been received.

The processing center will be mailing replacement merchandise credit check [protected], dated 03/01/24, in an envelope to 7585 Stoney Creek Dr, Augusta, MI 49012.

Please allow time for the replacement check to be processed and mailed through the US Postal Service.

Thank you,

L. Anderson

Rebates International®

(division of Menard, Inc.)

www.rebateinternational.com

lvk

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1:41 pm EST
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Menards Rebate international

I submitted the attached pictures of my rebates, that I am being told that Rebate International has processed three checks. Anytime I contact them, they continue to process a new check that I never receive. In my last communication, I pointed out the fact that they have my correct mailing address. I honestly believe this is a complete scam by this company, that is responsible to provide this service to you "Menards" and the consumer. It has been since September 2023, that I submitted my rebates, the first check that was sent out on Nov 2, 2023, second check Jan 4, 2024, and the last check Feb 8, 2024. This is absolutely poor customer service, but based on the complaints on the link below this is common practice by Menards and Rebate International.

https://www.complaintsboard.com/menards-rebates-and-tracking-of-rebates-and-not-receiving-rebates-c1236400

Desired outcome: Payment of my rebate of $173.25

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7:38 am EST
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Menards My business account has been blocked

Access Denied

Error 15

www.menards.com

[protected]:26:53 UTC

What happened?

This request was blocked by our security service

Your IP: 12.163.204.186

Proxy IP: 45.60.190.109 (ID [protected])

Incident ID: [protected]-[protected]

Please explain why my account has been blocked. Thanks

Desired outcome: restore my account

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1:19 pm EST
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Menards Rebates

I am tired of not seeing where rebates are in the process on your site. It’s been about 6 weeks since I sent it in and nothing. This is not the first time this has happened. I bought at Menards in Green Bay, attached is my receipt. I mailed in the date after purchase. 12/16. It should at least show that my rebate was received.

Deborah Jorgensen

968 Lakeview Dr

Green Bay, Wi. 54313

Claimed loss: 177.44

Desired outcome: Rebate

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5:32 pm EST

Menards My rebate

Upon checking my rebate status, they said the sent me a check on 11/22/23 for $57.87. I never received any such check and I always go through my mail each day very carefully. I had to send an email because there is no phone number to call. The auto generated message says I have to wait for a response in the order it was received. I'm not holding my breath. Not happy.

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Ray Dukes
, US
Feb 26, 2024 4:09 pm EST
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Sherry, they claimed that they sent me three different checks, Nov, Jan, and Feb. I find it hard to believe that I get adds from Menard's and International Rebates in the mail, but not one of these supposed checks they sent. I will continue to file weekly complaints on Menard's and International Rebates websites. They owe me $173.00, in rebates.

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1:19 pm EST
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Menards Maya sales associate

Maya is very very rude, unprofessional. No please, no thank you! She ordered me to get my shopping cart outside, in a military style tone of voice. I was stunned and confused, could not believe my ear! I replied, are you talking to me. She replied if you don't move cart I will move it for you. I just realized, I had empty propane tank in it. I did not know, I was against the law to bring it inside the store. Also, I did not see sign posted. I have to bring your behavior, and treatment to customer service. She challenged to do so.

I left the store immediately.

Such behavior and treatment should be corrected, I demand an apology from Menard's management.

Desired outcome: Such behavior and treatment should be corrected, I demand an apology from Menard's management.

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11:03 am EST
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Menards Online Purchase - #COLE34128

I placed an online purchase on 12/28/23 and paid for it with my credit card. My contract went today (1/2/24) to pick up my purchase and he was told that the purchase was made on a fraudulent credit card (it was not) and that if he didn't present the credit card and his identification, the material was not leaving the store and that they had called security. I listed my contractor's name as the person picking up the order.

When I called the 6800 Broad Street, Columbus Ohio store, I was told that sometimes customer service flags cards and purchases like this one.

My contractor was treated rudely and as if he was a thief (and by extension I was too). If the card had a problem, the purchase should/would not have gone through.

This is extremely unprofessional customer service. Needless to say, I no longer care if Menards has a good price or the product that I want, I will no longer be a customer.

Claimed loss: Dignity and reputation of my contractor - which is an asset whose value can not be measured.

Desired outcome: If purchases are to be "flagged", add that to the confirmation email so no one has to go through this type of degradation. Coach your personnel not to be rude and assume someone is trying to steal from Menards when orders are placed online.

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8:08 am EST
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Menards Rude people they just rude

They are working there for one thing too see how be as rude and get in there way you fine as soon as get in there way . Ask them for help are you nuts . Like the guy in plumbing department manager just there for a pay check rude is he top of my list and his staff watch out the for the ladder poeple get out of there way the second one the manager in hardware one of the same they go out of way not too help you i ask were it a tool was it down there can you see it really

Desired outcome: left there did get the things i was there for

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4:49 pm EST
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Menards Rebates

I sent my rebates in over 10wks ago and on the website it says it was mailed out november 21st, 2023! There is no tracking number and they make it impossible to get in touch and figure out wats going on. My rebate is 300 and thats alot when your living day to day! I still have not received my check and would like to talk to a actual person who wont refer me to the website. Bull crap...the first time i mailed in my rebates i didnt have a issue but it was alot less than this check. Something needs to be done! Dont tell people send these in and get rebates and then never send them there checks for money spent at the store. They need to make it easier for people to get answers instead of pushing it off bc that's a way to not deal with it...by saying write a email or it a way of saying we win you lose...i feel...

Desired outcome: Please send my check and a actual person contact me with some solution

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2:14 pm EST
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Menards Ban

Was banned from Menards for being in the vehicle when somebody else was as you would say, arrested for theft when the theft occurred the Menards guy actually call counted and handed the material to my uncle and the cops really didn’t even wanna arrest him or ban him they thought it was a joke and somehow I am being charged for the products when they got the products back which was only a few dollars worth and some of my materials that I brought in to change out they ended up keeping and then I just got a trespassing notice when I shouldn’t even be banned and didn’t [censored]ing know I was banned [protected]

Desired outcome: Ban lifted

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9:02 pm EST
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Menards Customer service

I needed a recliner, called and asked if they would load it up and tie it down for me and they a said yes,but tbey lied to me to make a sale

Went there to pickup and the guy was not trained well at loading products. He used a forklift and set it in my truck along with a pallet and He didn't push it in up to the cab. I asked him if it needed tied down and he said no it will be ok. Well I don't get 2 minutes down the highway and the wind caught it under the pallet and blew it right out of my truck. Splattered on the side of the highway . I called them up and they said to bad but not their problem. They said they don't tie down. Well at least the guy should have told me when I asked him if it needed tied then I could have secured it myself. And if he wasn't so lazy to not take it off of the pallet then the wind wouldn't have gotten under it. I prob spend $3000 a year at Menards but I will never step foot in another Menards again.

Claimed loss: $400

Desired outcome: Replacement

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1:46 pm EST
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Menards Customer service

I was just in the Elgin, Il store on Randall Road 2/21/23 @ 10:45am. There were two girls standing around waiting for a customer. I chose a lane and the girl started scanning my order. The other gift which was standing there said the one of the Borox Boxes was leaking and do I want to run back and get another one. So having COPD and heart disease (results from cancer) I asked if she could just run back for me as it wasn't very far while the other girl was still scanning my order. Her reply was that she can't leave the front end. I am flabbergasted by this reply. What happened to customer service at Menards? The store barely had any one in it and cashiers were standing around doing nothing. Then I asked her to see if someone can bring one up and again the store had more employees than they did customers. After check out, I asked the cashier to watch my basket because I wanted to buy a ponseta but, when I looked over at the spare girl she was removing my coffee cup from my cart with my purchased items in it. When I saw what she was about to do I asked her to put my coffee cup back where she found it. It wasn't a paper cup, it was a cup from home in the cart with my bags. By now I am upset and went to Service Desk to talk to a Manager. A young girl said she was the Manager (she did not have a badge that said Manager on it) and she reinforces the policy that the girl with no customers, nothing to do cannot leave the front not even in this incidence. WOW, one small exception to keep a customer happy but, nope they can't break the policy. I would understand if the store was busy and they didn't know my condition but, this was beyond my comprehention. What happened to Customers come first? We do a lot of business with Menards. My husband is a General Constractor and is a Menards store all the time but, today that just kick me in the gut. It makes absolutely no sense to me!

Desired outcome: Good C.S. is what keeps your customers coming back. Menards customer service on the floor is very good. Check out is the last impression to keep your customer's coming back. Cashiers should be friendly, helpful & always say "thank you"!

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6:43 am EST
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Menards Criterion washer

It's junk. Every week clothes get caught under the agitator. Have to remove the agitator to get the clothes free. Usually wrapped around the agitator shaft. I have had the washer now 5 weeks. Bought it at Menards in Wyoming Mi. Went down and tried to talk to them but it's a dead end. Was told had to get a hold of the company first and get the ok. Did some investigating and found out Criterion is Menards brand name and they own the company. Impossible to find a phone number but did fill out a complain form. It said 2-3 business days for return answer. Two weeks now and nothing. this is what the receipt saids 4.5CF TL WASH AGIT WHT 4510166 $598 10/07/23

Claimed loss: $100

Desired outcome: new washer different brand

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11:16 am EDT

Menards Qwic electric

I have been shopping at the west Duluth Menards for many years. The employee Crystal in the electrical Department has always been very helpful and knowledgeable. She doesn't just point you to an isle and send you to find products on your own but brings you right to them. She is always friendly and welcoming. I have been meaning to write a good review for her for a while. The customer service in the electrical Department is one of the big reasons I keep coming back to Menards. I do a lot of shopping in many stores for my electrical and rental business and that type of commitment to costumers is rare. Good Job Crystal

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12:47 pm EDT
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Menards customer service nonexistant

When they have the cart boys running the registers and they will not remove their sunglasses indoors while dealing with customers, this is rude. When you have to leave the checkout line, return to the display, and retrieve the sale tag because the customer service rep won't, this is not customer service. When 10 people are backed up at the one open register, this is not customer service. When you point this out to the customer service rep, and are told that you are rude, this is not acceptable. When this same customer service rep complains to her co-workers, (loud enough for you to hear), that one more customer like you and she will quit. she SHOULD quit.

I never raised my voice, used foul language, or showed any disrespect, yet I was RUDE? Impatient maybe but not rude.

When all this happens in one trip to your store, something needs to be done.

No problem, Lowe's is only 5 minutes further up the road, and I have always been treated courteously there.

STORE 3232 10/20/23 8:35am

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12:46 pm EDT
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Menards Menards appliance brand sucks!!!

I spent over 2000.00 on a new 3-door frig and the second one of two (the first one leaked water after 6 months) has quit cooling in the frig portion after one year of use! Called customer service and received a "oh well the warranty is up" answer. I am a big Menards fan and shopper, even though a Lowes is less than a half mile away! Im retired and worked for over 20 years in the retail management field and never ever gave a customer this type of answer! never forget that a happy or mad customer will tell their experience on average to at least 17 others... This can be very harmful to sales when competition is near by. Never forget the customer is usually always right!

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9:41 am EDT
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Menards Incompetence & Disappointment - what happened to "dedicated to service & quality?"

*Original order date: 5.30.23 - UltraDeck, railing system, etc.

Cottage Grove Store - Delivery Agreement [protected] - Est Delivery 6.22.23

*6.22.23 - rec'd email from Menards that the order was ready to be picked up, but it was supposed to be delivered. When we called the store, we were assured that everything was fine and it was going to be delivered on 6.29.23.

*6.28.29 - rec'd call from Menards - they sold our materials to someone else. Offered a refund. What?! We had already built the framing and were ready to install the decking/railings.

*7.6.23 - went back to the store to order all materials again.

*7.20.23 - Notified we'd have delivery on 7.28.23.

*7.28.23 - delivery to home had incorrect items. We were told that WE HAD TO UNLOAD the multiple pallets of materials leaving only what was to be picked up/exchanged.

*7.31.23 - Menards picked up incorrect items and replaced with correct items. By now this is over a 30 day delay on the construction process.

We were told this was a "special order", so that would leave one to believe that the product was manufactured at the same time and have the same color/dye lot - BUT NOT THE CASE! See photos.

*decking installed over the next 2-3 weeks shows the variation in colors - some are dark and some are light. (see photo)

*8.24.23 - due to the delays on the order/delivery/wrong products, we decided to save time and purchase stair stringers rather than build the steps from scratch.

8.26.23 - stringers attached to the structure, and find that they are not cut the same and are twisted and warped. As a result, had to purchase additional lumber and larger metal strapping to straighten everything out - still not perfect and we're hoping we can pass the permit inspection (SEE PHOTO)

*9.3.23 - we installed the UltraDeck stair posts and tried to figure out the rail system installation. The instructions provided with the products are a joke! Through trial and error/searching the internet, we finally got it figured out - no thanks to the seller or manufacturer - who happen to be the same - Menards.

*9.6.23 - we reached out to the store to express our complete disappointment in how the entire process was handled and including the sub-par products they sold to us, and were told to fill out an "installed product complaint form" and send it via snail mail to the corp. office in Eau Claire, WI.

*9.28.23 - received a response back from a manager at Menards which was basically "we're sorry, but we don't care, go away".

*10.6.23 - after several more attempts to contact Menards, we are being stonewalled and our 35 year relationship with Menards is OVER!

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2:31 pm EDT

Menards Customer service representative/employee

Hello,

Yesterday 10/3/23 around 12pm I went up to Menards with my boss's card to rent a Rugdoctor for 24hours for the company I work for. While I was there, the employee didn't quite know what she was doing but she got it done. After the transaction, she told me to pick a machine. I did that and left. I wasn't told a time to return the machine nor how to use it. I also wasn't aware of how to bring the machine back // if I needed to clean out the machine or not. Yesterday, my job gave the paperwork/ credit card back to my boss for reimbursement reasons, knowing that Menards would have everything on file. Today 10/4/2023 I walked into Menards and to the customer service station. Jeane was the woman at the counter. I told her I was there to return the Rugdoctor and she asked if I had the receipt. I told her no and called my boss to get that information. I had to call my boss three times due to information Jeane "needed". After that all went down, Jeane told me it was going to be an extra day charge because I arrived late (All I knew was around 12pm). Jeane was very rude to me. She started taking the machine tanks off telling me they weren't in as good of shape as when I got it (clean enough). I told her that I didn't get a clean machine and the other girl didn't even check it. She told me she was far from over dealing with me/the situation. She then tried to charge me another $40 but it had to be with a physical card. She told me she couldn't access the previous card/transaction from my boss's card. I had to call my boss again to get another worker with a card. After waiting for 10 minutes. A man named Benjamin whom I'm assuming is a manager walked up to me and resolved the issue. He told me my boss called and explained the situation. He dropped the extra charge and let me leave. I told him how rude Jeane was to me and he said he would try to fix that too. I am complaining because Jeane is the rudest employee I have ever encountered from a Menards. Very rude and unprofessional and needs to be reevaluated in her position.

Desired outcome: I want Jeane from Customer Service to be reevaluated for her position. If nothing else, I would like a coupon and an email acknowledging my complaint. My email is [protected]@hotmail.com

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5:24 pm EDT

Menards Return Policy

I am writing abut the return policy for siding. The order number was 3047679. it was for 150 pieces of D5 Monogram Cypress siding. I just had my house sided last year so I knew I needed the D5. I also knew it wasn't Dutch lap. I ended up with Dutch lap D5. The La Crosse store said it wasn't their fault. I don't believe it's my fault either. I have spent over $40,000 at Menards in the last year and more through the previous years. I've had good workings with your company but to penalize me 25% restocking fee (@ $600). That's a lot of money to me. Please refund me the restocking fee.

Desired outcome: Refund me the restocking fee from special order number [protected]

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7:16 pm EDT
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Menards Pelpro #70;SKU6381466 purchased 6/30/2023 ALEX3032391

I purchased the above named stove online and had it shipped to the ALEXANDRIA, MN STORE. When I received the confirmation I sent the rebate in but it has never been shown in the rebate checker. Unfortunately I didn’t keep the email of confirmation I didn’t think I needed to. Since then I have sent numerous rebate regrets but I am getting no response.

The I have the form showing we picked up the item at the ALEX STORE but

Have received no response from Rebate International our than they are checking the sale. I feel I have been cheated of the advertised amount I have two emails on record. [protected]@icloud.com and [protected]@charter.net

Desired outcome: I would like to received my rebate of $132.00

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Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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Menards contacts

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+1 (800) 880-6318 +1 (800) 871-2800 More phone numbers

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www.menards.com

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Use this comments board to leave complaints and reviews about Menards. Discuss the issues you have had with Menards and work with their customer service team to find a resolution.