The complaint has been investigated and
resolved to the customer's satisfaction
Menardsmenards and designer image vinyl lock floor problem-$4000 plus

B Review updated:

It has been an on going nightmare for more than a year.
The product was purchased from Menard's in Long Grove.
It was installed by professional installers both times and both times failed.
It has a "LifeTime Warranty" for residential use. Not so, it seems.
First time it failed (25% seam defects)we were able to get a product exchange but had to pay for removal and replacement labor.
We used a specific installer recommended by the manufacturer.
Second install failed worst than first install(>40% seam defects).
Second time it failed we have been ignored by both Menard's and Vinyl Lock.
We have extensive records.
Both installers are available for interviews and are candid in their comments.
Both worked extensively with Vinyl Lock personnel to insure correct installation.
We have a made a video of the ongoing product defect issue.
I have forwarded the link to the 27MB video.
It is available at:


  • Th
    Thecarpetslayer Dec 15, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Installing designer image twilight style vinyl plank for a customer now some boards won't drop flat on the long joint most won't lock on the end joints my menards rep says menards has done away with their position and the manufacturer has a non existent staff or voice-mail option

    -2 Votes
  • Ir
    Iris1212 Jan 26, 2019

    We have had this tile in our bathroom for over four years. We liked it so much we put it in another bathroom last year. We haven't had any seam or discoloration issues.

    0 Votes
  • Ma
    Mary Thro Jul 26, 2017
    This comment was posted by
    a verified customer
    Verified customer

    We purchased Bastille High Performance Luxury Floating Vinyl Tile for our basement.
    Looked great for a few months now it shows a crusty rust in the locking joints.
    Has anyone experienced this?

    Thank you.

    Mary - Fitchburg, WI


    0 Votes
  • Du
    Duane F Jan 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have had the product down for a little over 6 months and it is performing exactly as it claims. The floor is beautiful, my installer was very pleased with how it went down and we have had no issues. I installed it in the kitchen, dining room, living room and the hallway.

    -2 Votes
  • Ha
    Handy Guy Dec 18, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I am a professional with plenty of experience installing laminate & vinyl flooring. I was hired (Dec. 2015) to install this product in a small (7' x 8') 1/2 bathroom in an older home. While the tiles look great, the snap lock system is garbage. I even taped the joints while I was in the process of installing the tile to prevent my feet or knees from causing joint separation. Prior to purchasing the tile, I had read some of the on-line issues regarding this product. I asked the dept. manager at the local Menards if he had heard of any problems with the product. He did say that the wider tile (Bastille Platinum Series) was more problematic than the more traditional plank tiles. While I have no experience installing the narrower Designer Image tiles, I strongly advise against selecting this product for any application.

    0 Votes
  • Pi
    pistol peter Jul 26, 2014

    Next time do a smaller remodel and buy better quality product if u can not afford to then cheap Chinese products is what you will surely end up with.

    -1 Votes
  • Bi
    Bib23 Jun 09, 2014

    We have had our Designers Image flooring installed for about 8 months now, but it seems in the spots that the sun comes down from the windows, the flooring has started bubbling and now the planks are coming apart! Has anybody had this problem? We live in South Dakota so it's not like there's a lot of strong sunlight! Also, does anybody have the info so I can maybe get some of our money back?

    0 Votes
  • Ju
    Julie88888 Jun 25, 2013

    Any recent experience??? I am or was considering purchasing Designers Image Click Lock Plus Vinyl Plank at Menards. Wonder if the product is better now ...???? Any advice???

    0 Votes
  • Bi
    bigswigg Oct 04, 2011

    I have this brand installed in dining room, kitchen and a bathroom. It is absolutely beautiful. Went down easy, but you have to read the instructions. Apparently it's not easy enough for some people. LOL

    1 Votes
  • Po
    pointermom1 Jun 29, 2011

    I agree with comment one on Designers Image flooring. It is the worst possible flooring installation process. It is a beautiful floor but the installation process was horrendous. My contractor is excellent but he refuses to ever install this stuff again and I agree. I am taking back the rest I had for my living room and hall way. I wish I had never seen or bought this stuff.

    -1 Votes
  • Sm
    smolty Jan 05, 2011

    Designer image tile sucks, I put these tiles in exactly to the manufacturers specs. seemed like it was going in o.k. then the next day upon closer examination we discovered that the corners and the seams started to buckle up, so today I called the manufactuer and of coarse only got a voice recording and left them a piece of mind on their crumby engineered floors, so now we got to rip up all this crap and put in a normal old fashioned reliable floor system thats been prooving to work for the last 100 word to the wise don't buy this crap

    1 Votes

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