The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MediacomBait and switch on prices

A
This review was posted by
a verified customer
Verified customer

I signed up with Mediacom as they are the only cable company on base. I don't care for dish network and felt that mediacom had to be more reliable than dish network. When I signed up, my entire monthly bill was supposed to be $89.00 for 2 years. Lo and behold, exactly one year later, my bill shoots up by $20.00 and I am informed that despite what I was told a year ago about my rate being the same for 2 years, I was enrolled into a "graduated" promotion, which would increase the second year. When I questioned why I wasn't informed of this a year ago, despite asking specifically if my bill would remain the same, they gave me the plausible deniability excuse. Essentially, they have no way to verify what I was told since my original service call came in a month before they switched their phone service...(surprise surprise). The manager I spoke with said she could credit me for one month the $20.00 and then was willing to let me out of my contract, but the problem with this is that I am then stuck with nothing out here because they have a monopoly on base. I am considering going to the base commander and filing a complaint about customer abuses to see if perhaps the base can do something to allow other cable and internet providers to provide service on the installation. I am a full time student and in need of internet access because I attend school online. I only wish at this point I could have already been done with law school instead of finishing my masters so I could take legal action without having to hire an attorney!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Mediacom's response · Sep 21, 2011

    I am sorry that you have had this experience and will be happy to help you resolve it. Please send me your account info via email to [email protected] or visit us on the forums at http://mediacomcable.com/CustomerSupport/forum.php
    Thank You
    Chris Lord
    Mediacom Social Media Team

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