McDonald's
reviews and complaints

I do not agree with the drive through staff asking if i want my 5 or 10 cents change...UM YES!...MacDonalds makes millions in profit each year, and all those 5 and 10 cents add up, MacDonald's needs to stop this ...and also when going through drive through and you ask for a mcCafe coffee they don't always make it there, they just do on their normal coffee machines..Not on and no integrity!.

Nicholas 248 is a story teller. What a lot of baloney. The staff are very well spoken and polite, I work in administration at the hospital nearby and take lunch breaks there when I can with colleagues. Sounds more like a disgruntled worker who got the sack. I have seen the young staff there constantly cleaning and even at the busiest of times they keep the standard high. Shame on you Nicholas 248 Fibber!

HI IM A REGULAR CUSTOMER AT GRIFFITHS NSW MCDONALD STORE AND IM NOT HERE TO BAG MCDONALDS
WHAT I WOULD LIKE TO KNOW IS WHY ARE TIOLETS LOCKED AT MIDNIGHT AND NO ONE IS ALLOWED TO USE
THEM.ISNT IT LAW THAT RESTRAUNTS HAVE TO PROVIDE FACILITIES FOR THE HOURS THAT THEY PROVIDE SERVICE !WHERE DO WE GO JUST OUT FRONT IN THE GARDEN I GUESS .! HOW DAMM DISCUSTING!
HAV LOST MY PATRONAGE AND FAMILY JUST ON THIS ISSUE!

this is all ###

all ###

Hey Speedydash,

This is the job you have choosen.If you are a good salesman and you have to face everything which comes as a part of the job.Yes they might pay you very low that is your problem.You can't blame your client or fight with them its just because you have problem with your owner or other reason.Anyway i wish you good luck for new job if you are looking.

do you have any idea about how bad customers treat us. I've been abused, spat on, hit and called disgusting names by customers all because we don't have eftpos in drive through. We try our hardest while being screamed at to go faster and put up nasty customers. We get paid a disgustingly low amount for the amount we work. I just sat there for 4 hours in darkness because the power went out and we must stay there in case it comes back on without being paid. Your complaint is so petty. Do you actually work or are you just a dole bludger like most of our nasty customers are.

I am really surprised to see comments from the owner or may be the staff from the restaurant on 2008-09-01 by Georgia.In that post there is no salesmanship no humanity.How come these people are doing business.They don't have any respect for their clients.I feel so sorry for those clients who went their and had lots of problem.Anyway Georgia you have to change your attitude.

maccas suckss, hungry jacks is so much better. atleast you will get the right meals..

Have you customers ever thought of how rude you can be to the staff? Have you considered you dont listen when we read the order back and you nod or agree to what we have said? Have you bothered to notice that we can be a extremely busy workplace with staff calling in sick and no one else available, so we manage to run the store on the crew we have?

i fell over in the kids play area and broke my foot i laid on the floor for a good 5 mins screaming in pain before anyone helped me and it was the painter and decoraters of mc donalds that heled me getting me ice and water and calling an ambulance not a single member of the mc donalds staff helped me in anyway! the manager on duty that day handed me a phone number and said cal this when your feeling up to it! that was it i had no appoligies no help no nothing from the staff on duty that day it was very bad customer servive 3 weeks later i am still on medication and in alot of pain and waiting to hear if i need surgery or not to fix my foot my xmas and new year was spoilt for my kids as i couldnt move around much and still now i cant drive or take them anywhere and again nothing from mc donalds! i think i should be intitled to something i am a single mother with 2 young kids and very upset with the lack of service and help recieved from mc donalds they are a huge billion dollar company and couldnt even help me out!

Mc Donalds moved in accross the street about 13 years ago. Since then we have been picking their customes trash in our front yard on a daily basis..we keep our yard very neat and take pride in having it that way. You would think Mc donalds would take some responsability in at least having their employes take a walk accross the street and pick up the trash that their costomers have dumped or that the wind has blowen onto our property...every now and then we gather it up and dump it back...at some point i feel that we may get into some trouble but heck it belongs to them anyway doesnt it? we found a seringe in our yard a crack pipe. The kids cant even play in the front lawn who knows what they might find...really dont know what to do?

i purchased some bergers and large fries in the Mc donalds in mansfield town centre on the afternoon of sunday 19th october this year. when i opened the bag at home, i was disscusted to fint the ammount of fries in the large portion container equal to thet of a regular portion. i have this feeling of being well ripped off. i am not hapy with this situation, there were not enough fries to even come level with the top of the box. pay for one thing, and to get less that you should is total fraud.

I have gone to this restaurant weekly I normally order the same I pay half on my Credit Card and the rest cash. Today I Drove through 11/23/2017 . So the Manager ( Kim ) tells me it is impossible to do that I said I have done it plenty of times she rudely (not in so many words) calls me a LIAR I have no need to lie they have done it otherwise I would never ask. So I'm assuming the time I paid split way some one is pocketing the cash and just charging the diffrence on the card. This Mc Donalds has the rudest Manager and some Staff If you can not do your job respectfully then you need to go else where. I do not expect to be treated the way I was no customer should be. Thank you Catherine

I always use mc donalds a lot. this one is situated near a shopping center in chelmsley wood. On alot of occasions. I park my car in Mc donalds and go to the shops 1st not usually to long but today 2nd january I was held up at the bank. I got back to Mcdonalds restaurant and bought my son an happy meal then got back to my car to find a parking ticket. The charge is £70.50 which is really high. I was annoyed by this so i went to speak to the manager about it. He said to phone them if i didn't get any joy then he will try. Basically I've got to pay but this is so un fair as I was a customer at mc donalds.

I was so excited about Mc Donalds coming out with the doller menu breakfast.I absoulty love there hashbrowns.On 8/18/10 i went through the drive through and i waited for about ten minutes to get my food.From what i saw they had messed up on her order and due to there mistake everyone in the drive through had to wait.I had ordered a sausage mc muffin and a hashbrown and two sausage burritos for my boyfriend.Stupid of me i didnt check my bag to make sure my order was correct.I was such in a rush to get home since ive already wasted 15 min being stuck in line that i didnt check.Of course when i got home my order was incorrect.The hashbrown that i had been dreaming about wasnt in the bag.By this time i was really irritated and i did go back.It only cost a dollar for the hashbrown so i wasnt mad in that fact.My boyfriend was telling me forget about it, its only a dollar.I told him no, im going to go back because i bet you that they ran out of hashbrowns.Let me order it, Charged me and just assumed i wouldnt waste my time by going back.Which pisses me the f**& off!So i tell them what happens and of course the lady says oh im sorry were out of hashbrowns because breakfast is over.First, of all I made my order ten minutes ago, and another thing theres a sign that states breakfast ends at 11 and its 10:38! They said they would give me fries but i would have to wait a couple minutes.So my stubburn a@* waited and they gave me fries.The funny thing is the gave me a hashbrown also as a kind of "sorry" present of some sort.Than i though about and thought that stupid dumb b*t** you said your out of hashbrowns.Also, the Sausage Mc Muffin i got was two hard pieces of bread, a sausage patty with a slice of cheese slightly melt on top of it.Its was very dry and didnt have much flavor i should have gone to burger king!

Husband went through drive thru and ordered a a Mcdouble, Mcchicken and small fries. Before leaving he checked the bag to make sure both sandwhiches and fries were there cause we all know how the things out of our ordered. To his luck it was all there. He drove off and headed for his next job site 30 miles away. He ate the Mcdouble first then preceded to unwrap the Mcchicken to eat but to his surprise someone had already eaten to very noticeable bites. How nasty is this? It could not have been returned food cause we all know that returned food goes straight to the trash, so we think. And also pretty sure that it could not have been an employees lunch that was mistakenly wrapped and given out because employees are not suppose to eat behind the counter, we hope. So really how could this happen? Beats me!I told my husband he is lucky that he unwrapped it before he ate it. Me on the other hand i fold my paper down and would have been really pissed if i would have eaten it and then found out someone else had eaten part first.

i went through the drive thru at Mc Donalds Bribie island and arrived at the window to pick up my food, to be asked what my order was, then asked to pull off to the side to wait for my order. I sat in my car and watched the circus unfold around me...McDonalds employees going from car to car asking the half a dozen people parked and waiting for orders, "is this your order"? i sat there for at least 10 minutes waiting fro my order, also being asked, "is this your order' . Food fineally came out, and I was asked, "did i get my drinks?" I said No and I would like to see the manager. I was told that the manager would be sent out with my drinks. 5 minutes later, the manager comes out with my drinks. I tell her that I was not happy with the service and asked if she knew how long I had been sitting there for. The manager says that I have been there for 5 minutes, I say it has been at least 15. Yhe manager then proceeds to argue with neverything I say, so I say I will be lodging a complaint and drive off. I live 4 minutes from Mc donalds, when I get home my food is stone cold and all fries are only half full, also none of the burgers have pickles on them. Not happy Jan!

April 13, 2017. at about 03:15pm, i got served by a Boy (name: Jonathan). After waiting for a while. he asked me what I'm waiting for? I told him i am waiting for my food, and nothing happened. Then after serving 3-4 customers, the woman before me got her food (actually there was no order already, people behind us already got their food). Then i thought it should be my turn, but the coming order was for another customer. Then i asked him where is mine? he said i made it but i don't know why you didn't get it. then he continues his work. Ok i wait, again three or more people got their food, they were all behind us. I asked again for my order, he seemed angry and said "there is a big ###ing line over there *#*#bla bla bla...". I was really pissed off and said i want to file a complaint, he said go find our manager.and just leave me alone. in another 5 minutes i got a chance to talk to the woman manager. I guess she heard my words about complaint and she was not happy either. She told me that they lost my bill and asked me what is my order. I repeated, and she just started to prepare it, i said i want to file a complaint, she showed me the pack and asked me ' is this your order?' I said 'yes but it's too late'. Then she said apologize for the inconvenience. and did not listen to me anymore. Her attitude was just like i was the person who made the mistake. The whole period took 25 minutes which make me missed my friend who was catching the bus back to Toronto. The food was tend for him.

I would like to hear serious apologize from the employee and the woman manager.

A quien corresponda:

Mi experiencia con esta cadena de restaurantes, a sido muy satisfactoria pero desafortunadamente no todos los empleados hacen su mejor desempeno, ultimamente he ido junto con toda mi familia
a comer adentro de looby, y esta manana como alas 10 a.m en la locacion de Newberg
me encontre con una experiencia no solo INACEPTABLE si no "PELIGROSA" puesto que nuestra salud se ve comprometida especialmente porque confiamos en que sus managers los cuales estan encargados haran cumplir las normas de hijgiene, y tambien se aseguraran ellos mismos de seguir todos los priocedimientos necesarios, para dar a su cliente la mejor calidad posible en la comida que consumimos, y cuando me refiero a eso es por que les confiamos a nuestros NINOS tambien, es algo muy DESEPCIONANTE hay un manager estatura mediana, piel blaca cabello muy muy corto, corre por la tienda y es muy rapido en lo que hace por consiguiente no se toma el tiempo para lavar sus manos, y lo mas REPUGNANTE de todo esto, es que toca la misma comida que entrega alos clientes, esa manana tuvieron una orden erronea y este senor saco un sandwich del bote de la basura, creo que fue para asegurarse de que el cliente desia la verdad con respecto al sandwich, pero aun asi, aunque tuvo contacto con la basura no se lavo las manos, y siguio sirviendo comida, esto es INACEPTABLE Y RIDICULO, una persona como esta ! tan poco ETICO Y ROFECIONAL a cargo de un negocio tan importante, que nisiquiera tiene cuidado de su higiene personal y tampoco profecional, pueda tener un trabajo como manager, CONFIO EN SU PROFECIONALISMO y les ruego que tomen las medidas necesarias con respecto al gran riesgo que como clientes corremos al ser expuestos a este tipo de ''NEGLIGENCIAS".
Desafortunadamente ya no voy a poder realizar la fiesta de cumpleanos para mi nino en sus instalaciones, es una pena puesto que a mi pequeno le gusta tanto McDonalds y El es la razon principal por la cual toda mi familia y yo visitamos su restaurant. en verdad me gustaria sentir que mi familia y yo no corremos el riesgo de enfermarnos por la falta de etica de algunos de sus empleados .

I think they should stick to selling burgers. I purchase whole bean French roast at my local supermarket and it is the worst coffee I have ever drank. For days I have been trying to get on the web site www.mcdonalds.com/mccafeathome as it suggests on product and the web site seems to not exist. They should leave the coffee market to DunkinDonuts and Starbucks.

On the 2 of March 2009, my partner and i attended the Elizabeth McDonald's restaurant on Elizabeth way

We had gone in for some lunch, while standing there one of the staff members asked who was next and as we approached the counter the staff member (who we found out later was the Manager) looked my partner over and then walked away, he then came back, took another look and proceeded to walk away again. When the manager was approached about the lack of customer service and that the fact that my partner felt discriminated against due to his rough look and the tattoos.

Due to having an opinion (of which you are obviously not allowed) the manager has stated that by having an opinion "the manager" has the right to ban people from any store in South Australia. I thought that this nation was one of freedom of speech...obviously not!

Last night being the 19th of March, I was in your Noarlunga store on the corner of Beach Rd & Dyson Rd christie beach, I was absorlutely degusied with the state of that store, when I walked in their was a line then realised one register was working the other two had signs on then, one had cash only that one was not being used the other was broken down. Then after waiting for 1/2 an hour to place an order had to wait another 15 minutes just to get my food, in that time fries were just pulled straight out of the cooker (not drained)to be boxed up for customers. The floor was disgracful, the icey machine was broken down there was rubbish on the floor in the driver thru. The young female manger looked like she had just got out of bed. To top it all off both my children ended up with stomach aches a couple of hour after eating there meals, one spent the night vomiting in the toilet, has had to stay home from school what a great start to his easter weekend. I think that standards of your stores has very much sliped in this store. This one store I wil never go back to.

Regards Nicole Holmes

Worst experience motera(chandkheda) branch.I have asked counter (order)boy two-three things abt less salt products because one of my family member have blood pressure problem.instead of attend me he asked otherboy to take order... And he left his counter... What is tis nonsense... I think u don't train your staff how to help customers...I asked management about this they said they ll take step

Anyway I ll not let it so easily I ll post on Facebook and twitter tooo. So other customers ll not face same..
And as customers we have to right not only 2-3 things but we can ask 10 things about your meals...
...thanks
From
Your customer but not in future..

When we call for placing an order, the people are trying to dissuade us from making the order by saying it will take very long, there are too few staff today, or some such comment. Ultimately when we still persist, the order comes in a short time. Why does this happen ?

Sorry, but if you have taken any food saftey courses, you would know that it takes at least 72 hours before any foodborne illness sets in. This could have come from something earlier that you have eaten.

truly said...rathr in sum of d showrums..lyk ur globus n singapore showrum in ip mall...d person wrking ova der is also vry rude...

i think dese peoplz shuld also get a bad [censor] ..so dat dey ol can vel undrstud d meaning of customers...

i am totally agree withu, i told u the reason coz most of the employees there are illitrate n they are appointed there by the local source

ftbylkybg ngjyi xtyeb rtynn.

hi guys if this kind of thing happen to the guys it clearly reflects
the attitude of the individuals working there ..though me also belong to hospitality industry we learned that guest should be treated at best ...but due to one or two people u cannot blame the organisation ...!

People who cry over their food getting messed up or the wrong order makes me laugh. They act like its the worse thing that has ever happened to them. get over it you cry babies, or try this for once, COOKING people have done it for years.

I went to Mcdonalds restaurant on San Jose Blvd., in Jacksonville Fla. today. It was in the Walmart super center. I ordered a big mac to go. The bun was so stale, I actually looked for mold on it. I finally pulled the bun off, and ate the meat. I'm sure they do a very good business at that store, so why the stale bun? If we hadn't been in the car, I would have taken it back.

No way! The burger was greasy? I thought all that mcdonalds food was supposed to be good for you...

I ordered 3 items from McDonalds, Got my bag and drove off, got on the freeway and NOT ONE item was correct.

In California they hire what looks to be from an exclusive pool of Illeagal immagrants. Speeking or understanding english is not and issue of employment.

And what the hell is with the recordings and song? NO! I don't want 3 old cookies for a dollar, NO! I do not want the f'n hashbrowns. WHAT I WANT IS WHAT I ORDERED. GET IT F'n RIGHT ONCE THIS YEAR.

I went to MkDonalds in Calgary DownTown on 7ave and 8street on March 23, 2008. I asked for the bathroom keys before ordering the food. Two chineez looking employees told me that I have to order the food first, before going to the bathroom and they didn't give the keys to me. I understand they they are the low class workers, but they have to learn the simple polite behavior when they work with the customers.

On numerous times on taking children we have been unable to obtain milkshakes and have had limited menu this has occurred in Darlington and Kingstown Carlisle; as children to avoid juice this is causing problems.

I would like to know why the managers who also serve food do not have to have their hair covered, like the rest of the staff, doe's their hair not fall out?, i worked in a food factory for 26 year's and have my nvq in food and drink, my food hygiene and health and safety nvq, in my job role the food was in a sealed jar, and could not be contaminated, but we still had to have every hair covered, why is this any different to manager's of McDonald's.

i know exactly what you mean myself and my son were a victim of racism at the inglby road mcdonalds in bradford and i completely agree when you have kids you cant be runing in and out.

I went to a McDonalds inside WalMart at Storm Lake, Iowa on Sunday, May 18th at about 2:45pm. I had to wait 10 minutes for my food and then it was cold! My daughter got a pretzel and it was cold also. As if it had just come out of the refrigerator. There was also a spray bottle with cleaning solution sitting on the grill. I also noticed french fries sitting in 4 baskets that had probably been there for at least an hour. There were 3 teenage employees at that location who did not seem to have much supervision. I believe that an inspection should be done and maybe have a manager on staff. One woman in front of me had been waiting for quite some time. The person at the register had to ask her again what she had ordered. She had a young child with her. I feel like something needs to be done in order to improve the service and friendliness of the staff at this location.

I am FED UP with Mcdonalds! Everytime I go there, they get the order wrong! Not only that, but the !@#$%^ employees don't speak any damn ENGLISH! How can you have a business with employees that don't speak english! I am boycotting this mcdonalds and this is America, SPEAK ENGLISH AND GET IT RIGHT!How hard is it to get 3 hamburgers and 3 fries?!And by the way for that person who said only lazy losers use the drive thru... GET A LIFE!When you have kids you can't run in and out!

You sound like you wrote this to put down "the chineez." Three things: save money so you don't have to eat fast food, save money so you can travel and see other types of people, work on empathy and understanding that people have different points of view than you. Finally, you eat at McDonald's so if you call others low class... IT TAKES ONE TO KNOW ONE!

i am sorry but i am verry nervous for the tratment of a lady wich attennd in 1 mc donalds
after i order all the food and i take 200 euro to pay
the lady told me that they don,t recive monny sow big
i ask her ,but why nobody told me before to order?
me i didn.t know ?
and she answer me very ruth ,,i am sorry but you don,t understand that we don,t recive to big monny is an company rule
i want to see that is wright somewerw please coz in that night i was with my wife and we was very hungry

sorry about my english

thank you very much

bogdan cucu