McAfee – Page 23

Do not (repeat: DO NOT!) provide McAfee or partner DELL with any of your personal details, do not do McAfee project registering. I got charged annually and automatically by McAfee for an eight year old Dell laptop, initially I had signed up for five years McAfee protection - a reasonable lifespan for a Dell. The Dell was no longer with me, yet I still paid. I send an inquiry and never got a reply by McAfee. Yes, I literally had to change my credit card details to get them to stop. Refund, forget it, I paid until Dec 2012 on a computer bought in 2004. What was worse the McAfee, "we will take your money, no questions asked" renewal come at full price, over a 100 USD, by the time their online offer already comes at a 40-70% discounted price! Any answers from McAfee support: NO They have shown no support. In fact it is difficult to get any information on how to contact McAfee. I am still registered, prompted to update by McAfee for the lost Dell, there is no link explaining me how to unregister, and no one to contact or reply. Please do something! This is freaking me out: my privacy, my hard earned money, my life!

Check your credit card statements religiously! While doing tax preparation research, I found a McAfee charge for $73.58 for auto-renewal of their anti-virus software dating back to Nov. '12. I called customer support and got them to stop the auto-renewal, but was unable to get them to budge on a refund, even though it's a computer I no longer use. I asked them to transfer the service to my Mac Book Pro, but they would only offer me a 50% discount, which I declined. I asked for the email of non-renewal to be sent while I was on the phone with them, which they did. If you call within a 60-day window of the charge, you can get the charge reversed, but I missed that window. This company is bad news, just like it's founder!

Sir, i have renewed my anti virus subscription on 21/12/1 2 order no C S [protected]. Still my computer is not protected and You are sending messages to renew the subscription.
I wrote a complaint 12 hrs back and no response from you.
What kind of services an International company like you offering ? Do you take 3 days to renew an on line subscription ? Then what is the meaning of online ? And who is responsible if my Laptop gets infected ?

Even though I do not have automatic renewal and my downloaded products are well out of date, I have been debited against an old credit card that has expired by McAfee. Is this fraud? How many other people is this happening to who do not realize?

an unauthorized charge of $85.39 appeared on my bank statement from McAfee. I called customer service number 866.622.3911. I was informed that no charge or renewal of service appeared on my account and no one knew how to remove something that they couldn't show.appearing on the account. I have not had McAfee on my computer for about 10 months. I did not renew nor authorize a
charge to be made. This is a scam...beware...

My Windows 7 machine was recently infected with the "ZeroAccess" trojan. I have McAfee Total Protection installed on my machine. I have put up with Total Protection's pigginess (CPU hog which slows my machine) during scanning for several years in the hope it was protecting me from all of the nasty viruses, trojan and spyware we live with in today's environment of jerks and criminals on the internet. Well, the simple fact is McAfee Total Protection FAILED. It did not stop the infection. It did not perform the task I paid for. It is not worth the money and even more it did not do what it promised, exposing me to a rather insidious trojan. I have had McAfee on my machine for several years and it rarely finds anything. I am very cautious and do not go to web sites that usually cause problems. This time, when I needed McAfee, it FAILED miserably. I only got rid of the trojan by wiping my hard drive and reinstalling everything from backup which I can and did do myself. (Notice I am the type of user who is constantly backing my data.) When I called McAfee they didn't flinch about their software being incapable of dealing with "ZeroAccess". The person on the phone (after a 30 minute wait time) was obviously not qualified to do anything other than try to get me to contract through McAfee for an outside consultant to wipe my hard drive for a considerable extra fee.

Had this for not quite a year & recently it started to give me a weird error message. So I contacted the idiots online chat and he went thru it several times and make a long story short after over an hour he came back and said that it was a Master Tech's issue that I would have to call a "premium" number to get help! I shouldn't have because my subscription isn't up. Also, after finishing with "it" I went on my email, in which he went in & changed all my settings & all after saying nothing would be effected. I am really mad that this person who reps this company messed up my email when not authorized. Isn't that illegal & some sort of class action taken against this person even though it was authorized for his help! Do NOT purchase this software, it doesn't work well anyway & now this!

constantly being pestered to renew with mcafee, telling me i am at risk! This is absolute nonsense ! I have all my paperwork regarding the product & it does not expire until 7th Dec 2012 .I have tried my card no from whom i purchased the product (staples) & am being told the product has already been downloaded . It is very difficult & frustrating trying to get someone to help! When i am in the middle of research up comes mcafee & it is driving me mad !
Details Invoice no ebs125105.Item [protected]. Mcafee Internet Security 2012 . 1year 1pc. Total £6.75.
I hope & pray you can help me. Many Thanks Mrs Anne Impey.

McAfee came with the computer. I didn't like it, so I didn't renew the subscription and it expired roughly 130 days ago. But it's still here, messing with my computer. It's blocked sites that I like going to, I have to access them elsewhere. Thankfully, nothing important for work yet, but it's really only a matter of time. It WON'T LET ME delete the program files, and I can't find an uninstall anywhere. I need it gone. McAfee rep, who I damn well hope sees this, this is YOUR software, which I DON'T want, and it's messing with MY life. FIX IT.

I purchased McAfee Backup service last year to save and protect my valuable personal images from family events. I was running out of room on my HD and thought an offline service would be safer than an external HD. I backed up my entire HD; it took over a week. I then cleaned out my HD to add more images. MY MISTAKE. I found out last month, when I tried to restore some of those images, that they were gone! Now they won't return my calls or follow up on my complaints. I'm still trying. DO NOT USE THIS COMPANY!

Macafee customer service and tech support is the worst nightmare ever. Customer support and tech services are all in India and they do not care if you have a problem. Finally found the United States corporate office phone number on the internet and after documenting my problem, they sent me back to tech support and the whole goat rope started again.

After spending hours on the phone with customer service and tech service, nothing was ever resolved. It appears that they are following a script and can't comprehend anything that doesn't fit there. I will NEVER buy a Macafee product again. Support and customer service is so bad it makes "Peggy" look like a shining star.

As a computer expert, i can easily say McAfee is one of the worst antiviruses there is. It is terrible at scanning, hardly stops any viruses, is overpriced, clogs up your CPU, takes control of your computer, and never helps when you actually have a virus. Terrible product, not even worth pirating, let alone paying the terrible price of 130$ a year.

I have downloaded McAfee Mobile Security from Android Market on my Samsung Galaxy y mobile.
When I install that app on my mobile and accept McAfee Licence Agreement, it automattically sends 38 messages to my own mobile no. +[protected] (India) written "Verifying your mobile number on McAfee" and "Unable to Verify" . It wastes my Rs38.
Instead of sending 1 msg., it sends 38s..

I want my money back on my TATA DOCOMO no. +[protected].
I will never use this application again. McAfee Sucksssssssss!
Even NetQin Mobile Security is better.

Thanks!

We have used McAfee for a number of years and each time we have had to phone to ask for the automatic renewal to be taken off - especially as a great deal pricier than their own offers (at least 50%). We figured out the last time that there was avery convoluted way of switching off the automatic payment - we activated it. Unfortunately when we checked the credit card bill in November - the full non discounted amount had already been taken off our card. What is even more concerning is the fact that our credit card had expired and what we had was a new replacement. We have no idea how McAfee still managed to extract payment as the new details were never submitted. We called McAfee and was reimbursed - the customer service rep did ask if we wanted to renew at the lower price and we explained that their service has been so shoddy in the past and now that their rating was so low in protection although still pricey - we would be mad to stay. An unhappy customer who saw the light. Don't be apathetic - do the same.

According to several employess my email address has been edited from [protected]@windstream.net to [protected]@windstream.net. I keep getting messages that it's time to renew McAfee and my computer is at risk. The message still references my old email address of [protected]@windstream.net. I have an Order #CS1086269047 and the purchase was made online with my VISA 10/20/2011. Last contact with Tamela in the Phillipines on 10/31/2011 was that someone would contact me in 48 hours to assist me with uninstalling and re-installing McAfee. I have not heard from anyone and would like to get this taken care off immediately. Thank you Elizabeth Daniel

I have Mcafee antivirus installed on my PC. 6 moths ago it let the Windows Defender virus slip by and I had to pay $100 to have it removed. This week it let the same virus slip by, again. I contacted them. They said viruses change and it happens. They recommended several of their free services, which I tried to no avail. Then they suggested I use their paid service virus removal. So they want me to pay to have a virus removed that thier antivirus software I paid for let through. Uh.. no.. I'm not giving them more money just because their product failed to work. I'll have the geeks remove it and I'm switching to Norton.

I had McAfee years ago on an old computer. I've been getting both mail and emails requesting that my credit card be updated for my renewal subscription. I contacted McAfee notifying them that I no longer had that computer, and requested that they stop trying to obtain current credit card information. I spoke to someone in India. Not only did they have my wrong (old) email address, but my old address since I had moved. Yesterday, August 23rd, I received an email that was transferred to my new email account, that I was charged over $80.00 for a renewal on a computer I no longer had. I checked my credit card, and lo and behold they obtained my new credit card information. I knew I had taken off my auto-renewal since my computer was replaced, so not only did they go and put my account into auto-renewal, they fraudulently charged a credit card that had no balance and was not being used! I immediately contacted my credit card company and requested that they remove the fraudulent charges, close out my account and issue another card number. McAfee claims that they work with the banks and credit card companies to obtain the new information so that their customers do not have a lapse in subscription. THIS COMPANY IS NOT TO BE TRUSTED! THEY STEAL ACCOUNT INFORMATION IN ORDER TO GET BUSINESS. Any reputable company who wants your business would not do this, especially if you do not update your credit card number after it expires! There should be class-action lawsuit against them to prevent their stealing money from accounts!

I bought a brand new computer with a McAfee subscription. I had just taken the computer out of the box less than an hour and only installed the Microsoft Office software. I called McAfee simply to verify I had a current subscription and that it was registered and working. The guy I spoke to said he needed to check some specs on my computer which seemed odd since I explained it was brand new. I told him I only wanted to activate my subscription, yet he insisted then proceeded to tell my my brand new computer had all sorts of errors he needed to fix due bad installation. I only installed Office! He then tried to charge me and would not give me his full name when I asked. I disconnected so he no longer was logged into my computer and when I tried calling the number back to speak to someone else about his conduct my number was blocked. I made several attempts and could not get through. I used my girlfriends cellphone and got through on the first try. They only gave me another number to call and would completely unhelpful. I will never use McAfee again. Save yourself the lies and headaches and go for Norton.

On the 17th June, I paid £34.90 for a McAfee Anti Virus package - Anti-Virus and Anti-Theft (which was free). I was given the opportunity to download the free Anti-theft bit have not received the Anti-virus package. My McAfee cover I had previously, is now 4 days out of date!

Dear Gregory, [TOTALLY BOGUS STATEMENT!]

Thank you for your McAfee purchase.

Your Next Step:

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Download and Install
If you haven’t already done so, go to the PC you want to protect, and download your McAfee product from your My Account page: http://us.mcafee.com/root/myaccount.asp?affid=105

Renewal
If you are renewing your subscription, verify your subscription now to update the information in your McAfee product. Your product is then ready to use. Learn how to verify your subscription here: http://us.mcafee.com/root/verifySubInfo.asp

Upgrade or Downgrade
If you are replacing your current McAfee product, uninstall it and restart your PC before downloading your new product. When you are ready, download your software from your My Account page:
http://us.mcafee.com/root/myaccount.asp?affid=105

Information
Information about your new McAfee product can be found on your My Account page. You can go there anytime by clicking the My Account link found on the top-right of McAfee Home and Home Office web pages.

CONFIRMATION RECEIPT
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Name: Gregory SorozanOrder #: RA1000225587
Date: Saturday, June 11, 2011
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McAfee SecurityCenter 12-month subscription: $69.99 (USD)
Tax: 4.37 (USD)
Total Price: $74.36 (USD)
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Refund policy: If you are not satisfied with your product, you can request a full refund within 30 days of your purchase.
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This message is being sent from: McAfee, Inc, McAfee Security S.a.r.l. (Europe), McAfee Co., Ltd. (Japan).