McAfee – Page 10

Like many companies if you buy a subscription they'll put your credit card # for auto-renewal by default. If you don't want auto-renewal you have to go into your account and change settings or mark calendar so you don't forget.

Dec 2, 2021 autorenewal hit my card. I decided to go with another (better) anti-virus service so I planned just to get a refund.

Dec 6, 2021 - requested refund, agent took my info and said it will be processed. No credit came back to my credit card. (i have service request #)

Dec 6, 2021 - received email that my refund was processed back to my credit card. No credit appeared.

Jan 26, 2022 - I finally decided to call again, spoke with agent Angel who said they will have a manager call me back and that everything was scheduled to send back the credit since I requested it before the 30 days expired (Jan 2, 2022). No call back or message.

March 3, 2022 - called again spoke with agent George who was good in that he found that no refund was made because I had removed my credit card from my account, so I added it back to get a refund thru their system. No refund came back.

March 31, 2022 - called again spoke with agent Angelica was good but she can only do so much and their Supervisors don't get on the phone with customers. She said that the system shows I was refunded back to my AMEX card on Dec 6. I guess they don't cross check to see if it actually took place and that a debit occurred from their system?

March 31, 2022 - Called AMEX and confirmed NO refund or credit has happened for the amount of $124.99.

Back to McAfee now- super frustrated with this process and the waste of time I have spent. I guess I will call again to inform them what AMEX said...

I get multiple popup spam on my desktop from mcafee - multiple times a day and it is annoying me so much that I will terminate my membership and find a new provider.

If I'm not being nagged to update, i'm being nagged to scan or nagged to check out new features.

And it contains clickbait to switch my browser default engine to yahoo which i DONT want to use and repeatedly have to reset it to Google.

This product is annoying and disruptive and interfering with my day-to-day activities and I just wanted to say why I will be cancelling my account.

Canceled my antivirus software subscription in advance of the renewal because I found out my Internet package includes it free.

Then they charged me $130 for a renewal anyway. Made me call them to cancel and refund it. Tried to upsell me to keep me.

Call center dude: "Let me ask you some questions before I refund this: How many devices do you have?"

Me: "um, why do you need to know that if I'm canceling? I already have another service. Don't try to upsell me."

Seems to me that this practice of not actually cancelling the service and making people call is their standard one.

I might have gone back to McAfee when my Internet service ended, but not anymore. I don't deal with sketchy companies who can't process a simple cancellation online.

I was actually fine with the service. In fact, the other service IS McAfee, offered with Cox, but now when my free Internet antivirus package expires, I'm definitely not using McAfee again. You've lost me as a customer.

My advice: get a better Customer Experience. You'll keep more customers that way.

Discovered on or about March 16, 2022 that my credit card was charged $64.79 invoice CS277375227 by McAfee on June 27, 2021 for a laptop I discontinued in 2016. McAfee obtain my credit card information due to me purchasing a subscription in the amount of $27.53 invoice CS2775028767. I never received the software that was purchased nor did they monitor that laptop.

e-mail from MaAfee asking for payment for product never purchased.

3/21/2022

screen shot of e-mail provided

I had auto renewal notices starting in 12/2021 and auto payment came out of my checking account through Paypall on 1/13. I started getting the "your subscription is expiring soon" notice in January and they continued weekly. I decided to look at one of the emails and it stated that it expired in April. I decided to call the end of February and was told I had nothing to worry about, that I would not be charged again and to disregard the emails. Forward to 3/09 and I noted that I had funds removed from my check account for $129.99 and I immediately called. I was told that the one in January was for another computer. You are supposed to have unlimited devices on the account. Learned that the January payment was for a laptop that died and I replaced. I did not choose to do the free trial on my new laptop in January 2020, however I obviously was charged. I have only used one email address for over 15 years and my account is tied to it. So even though account is under email address, I am paying for more than one device. I have never had any other family member (husband or children's devices) covered under my plan even though I could. Should McAfee not have email addresses as the main tracking for accounts? Told time elapsed on refund for last year and refund submitted for the monies removed on 3/09/2021. I was told it would immediately go through which is definitely not the case. I just paid for tax program and taxes, so I did not have funds in my checking account to cover. Well, 2 days later and have not been refunded. Learned Paypal when your main account is your checking account can take up to 5 business days for refund. If it had been my credit card, it would have been up to 30 days. Bank feels McAAfee should cover my insufficent funds charge. I called McAfee and told that I was told from by their reps on my previous two calls. They have a 10 to 15 business day hold on refunds in addition to Paypal having a up to 5 business day delay on refunds. Irritated on many levels, first with the female customer service rep who told me that I would not be charged, to disregard the emails to the company not seeing I had two fees being removed 3 months apart under my email account. I did not authorize my new laptop to have the trial McAfee account and then to be charged. I signed into my account from their website on my present laptop and started being charged automatically in April for the new at the time laptop. If I recall correctly, I got my present laptop at the beginning of the pandemic (February, 2020). Irritated to say the least as I will not refunded for the last payment for several weeks.

Hi, I keep receiving notices from some one using MacAfee logo stating that my account is over due. Please check, my account is paid up to 2024

When I joined Mcafee in 2017 the yearly charge was $44.99. In 2018 they charged me $99.99 and then in 2019 $109.00 and then in 2020 it was $119.99 and then in 2021 it was $119.99 and this year it is $146.04. This will be my last year with Mcafee. I'm so annoyed with myself for allowing them to use me this way.

I called McAfee Security today to ask them to take my email address off their website. I received an email message that I had ordered a 445.99 computer security system. I had not ordered it. Someone had hacked my email address. They would not tell me who's name was on the credit card.

The representative not only did not take my email address off but told me to enter a code number to a phone call from Pay Pal that would call me when I hung up. He did that twice and I discovered that I had now purchased this program twice. It was on my credit card account as a purchase. I called Pay Pal to straighten it out.

I believe when Pay Pal was hacked in 2021 my email and credit information was stolen. I receive this identical message from Webroot security as well. After four phone calls they did take my email off their website.

This fraud.

March 8, 2022

I got my auto renewal email on Dec 26th and I cancelled my auto-renewal option on Dec 28th, however, my renewal was not cancelled. I was expecting refund. I called on March 7th to inquire about any updates. I was told that I am not eligible for refund. My actual renewal date of subscription was Jan 26. I cancelled at least month earlier than the deadline. I am not sure, but this is unfair way of selling subscription.

Sohail Qazi

[protected]@hotmail.com

Mcaffee removes Braille application programs from my computer. I am going to go back to my old antivirus, Mcaffee costs me too much aggravation. It removes things it should not remove. other antivirus programs I had never did this to my system. Mcaffee removed braille printer drivers and education software applications. I spoke to the representatives yesterday; I canceled my subscription.

I have total protection for 3 devices and my A11 Phone says i'm not protected, also its sending me a lot of messages, say my phone has a virus. It says data overloading, unauthorized download detected, messages from google saying my phone needs cleaning, google says we will lock my phone soon and a lot more all day every day i get these notifications.

Dears,

Hi, I am monica from Egypt and my subscription was expired two days ago and on that day I asked for 1 year subscription and as i entered my payment method data an error has appeared including that something went wrong and after trying to modify my data to subscribe and pay the amount I got the same error message and I did that 4 times and after that I got 4 messages from my bank informing me with the deduction of 19,99 US dollars by 4 times and now I will not be able to resubscribe without ensuring that the previous amount are not deducted and I will still be unsecured as the trial period was ended, please appreciate your help as soon as possible

Took money out of account for auto renewal. Have called six times and told something different each time. First they said it was cancelled so no refund! Then was told someone from billing would call me. Never got call. Then told twice I would get refund but never did. Last call they said it was "escalated" to supervisor and I would get call back. They are liars and thieves. How do they get away with this?

Why have I been charged twice for $AU173.70? Once on 6/2/2022 and once on 12/2/2022.

I did not sign up to McAfee, but received an email from the Account Department stating:

Dear Client,

Id: [protected]

On February 24, 2022, $169.99 was deducted from your registered bank account via the McAfee consolation site. [protected] is your reference number.

Plan Specifications

The cost: $169.99.

Reference number: [protected]

Plan: 12 Months ERP0022

Date: February 24, 2022

Please contact us at +[protected] if you have any questions about your subscription.

Regards,

Billing Department at McAfee

I note that this is a scam email. I'll contact the ScamWatch and inform them of this scam billing.

I ordered your protection service yesterday and suspect I may have trouble with your company, and this is the case. 23 February 2022.

Today I turned on my computer with a notice saying to please subscribe to your company, which I did so yesterday.

Why are you asking me to subscribe?

This is very rude of you to ask me to subscribe again.

Another problem I had was my password. I am NOT changing my password and was requested to put another password in. Which I am not going to do!

Please stop being difficult. If you do not want me as your customer, please inform me of this, and refund my money, straight away.

I am not at all surprised that I am having problems with you.

Penelope Scott-Kennard

Twice this week i have purchased total protection as a message appeared to say that subscription had expired. i still keep getting messages to say that i need to update protection, what is going on. i want you to give my money back if you cannot keep to this agreement.

mrs s mansfield

email: [protected]@yahoo.co.uk

This has been the worst experience i've ever had with any company in my life.

First, I purchased mcafee total protection and from that moment I started receiving pop ups saying my subscription was going to expire. So I call the [protected] phone number the website provided. After being transferred to technical support I allowed the support agent to remote access to my computer. Normally I wouldn't do this but I don't know how to scan my computer and do a diagnostics test so against my better judgement I allowed it. Well 'big mistake'! They obtained my banking information and credit card info and charged both. One for 249.99 and another for 139.60.

So after finding out my computer was hacked by the number I called and confirmed the mcafee app on my computer was secure I put the app on my phone. The next day my phone was acting crazy. There was no internet service from my personal internet or my t-mobile carrier. After contacting my carrier they couldn't find the problem. I was directed to the nearest store to get another chip. So on my way to the store I figured id delete the app I downloaded just because. Shut my phone off then back on and everything was fine.

I contact mcafee back for the 4th time to be ran in circles about how any of this could of happened. Hey will not take any responsibility for anything. Told them I needed to file a complaint and was redirected to another department to explain the situation again.

In closing, I just want ppl to know that if this is supposed to be an agency to protect you from hackers and bc of them I was hacked and they did nothing to fix or at the very least set my mind at ease. I had to change my bank account cancel credit cards and still don't feel safe using my computer all directly involved with mcafee. I will never use mcafee again.

Received from [protected]@railplum.com.

It was an email telling my account was expired and had the following links contained in it.

http://railplum.com/fr=LiDPj6OnhOx3/%7CxbhxN-nbMP2OKn/%7C3i3nhmvLkRuXk1YybAn2yIBCmisCmisCmisCmi8/n%7C%7CB6BOjNnkR08he8%7Cn3t3i3

and

http://railplum.com/fr=LiDPj6OnhOx3/%7CxbhxN-nbMP2OKn/%7C3i3nhmvLkRuXk1YybAn2yIBCmisCmisCmisCmi8/n%7C%7CB6BOjNnkR08he8%7Cn3t3i3

The email said I would renew for 60% off.

The domain is registered to Domain:railplum.com

Registrar:NameSilo, LLC

Name:Joann Hawkins

Organization:Joann Hawkins

Street:1288 Hartway Street

City:Winner

State:SD

Postal Code:57580

Country:US

Phone:+1.[protected]

Email:[protected]@incfly.net