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2.7 1059 Reviews

Maytag Complaints Summary

453 Resolved
606 Unresolved
Our verdict: Dealing with Maytag, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Maytag reviews & complaints 1059

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Newest Maytag reviews & complaints

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1:05 pm EDT

Maytag Bravos xl top-loading washer

Purchased on 8/1/2019. Nothing but problems! Leaking, takes up to two hours to wash and get thru rinse and spin due to ofb! Load size, doesn't matter! I messed with it too long before asking for help. I have had to by pass the rinse and spin in the wash cycle, let the machine wash go ofb, re-arrange the load, set to rinse and spin. I have called the maytag complaints department twice, and tried online chat. Not happy! I want a new machine! Maytag should last longer than 9 months!

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12:41 pm EDT

Maytag Breon with the safety department

Breon from the michigan service department was the most unprofessional, arrogant, person I have spoken to in my life! He is clearly in the wrong job if he is a part of a customer service team! After waiting 25 minutes to speak to someone, breon answered and after no resolution of my issue, I asked to be transferred to a manager (or escalate the issue). He told me all associates in his department had the same authority and that there was no one to be transferred to! As a large corporation, I find it extremely hard to believe that there is no heirarchy of employees! He also refused to transfer me to another associate (of his same authority level) and said that me hanging up and trying to get a different rep (after waiting 25 minutes to get him) was my only option! This is all not even mentioning that my original issue was our dryer catching fire during a drying cycle! He assured me that appliances catching fire was a risk that all customers face with any electrical product! Wow! Terrible customer service! Someone needs to be aware of the employee you have giving a terrible experience to the customer!

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1:42 pm EDT
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Maytag Washer

What a joke! I bought a new maytag about 2 yr ago as a replacement of my old frigidaire with all the sensors and junk on it. What a joke! My dad has the older style without all that junk and when he passes I will get it and will have a repair man to fix it as long as possible. When a power surge happens I have to go thru a big ordeal to get it to boot up. About 6 steps. Then it wont even completely wet the clothes on normal water level. We found that if we trick it by setting it on deep water cycle that it does wet the clothes. They are not more efficient because under those circumstances the washer uses more water and electricity. It takes nearly 2 hrs to do a load. Ridiculous! I could do a load with my old figidare washer in about 30-40 min. I had it for over 20 years. Wish I had it back. Didn't know about the new lousy ones. I highly recomend that if you can find a old style washer used and in good condition get it and when it needs repair call a repair man. You still will be happier and lest frustrated.
Whoever says these washers are good and efficient doesn't wash much clothes.

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12:37 pm EDT
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Maytag - Refrigerator - MSC21C6MFZ00

We bought a Maytag side by side refridgerator in the spring of 2018 for our new house. About six months ago, the ice maker started to act up, working intermittently. Finally, it just stopped working. Doing some research on the issue, it was noted on various web sites that the cable harness, connecting the freezer door to the main unit can become...

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4:39 pm EDT

Maytag Washing machine

Only had washing machine 2 years.. Repair man came out and it would cost 500 to 600 to fix.. More than the washer cost.. He said it needs nut lock shaft/cam assembly and gear case along with new belt.. Very upset with maytag people not trying to help at all... Do not be fooled on the tag that says 10 warranty.. It does not mean a thing to them.. Never had a washer machine break down in 2 years maybe 5 or more.. So what I am saying is do not buy whirlpool maytags.. Washers is no good.. This is one upset customer.. God will get back at you in so many ways.. Thanks for nothing maytag...

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Mr. Helpful
Los Angeles, US
Apr 23, 2020 3:35 am EDT

Hi atlusmc.

I'm fairly engaged within the industry. Normally Maytag is a good product and, by all means, not a bad choice at all. That doesn't mean that one may not have issues on occasion, as I'm sure you're willing to attest to.

The 10 year warranty badge clearly states that the tub and motor are guaranteed for 10 years alone. This is the individual parts and not any labor required to have the product serviced. This isn't bad in that many companies strictly only cover the product for one year, including those two other parts. Frankly, you indicated that you might be okay if the product would have only lasted five years but not that of just two. In my opinion, I would purchase with the intent of having a product last even longer than that. If you're uncomfortable in taking further risk, shop around based not only on the individual merchandise but also extended warranty service offered by different retailers. Don't shop based upon price alone, as buying cheap can (sometimes) come out expensive.

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3:20 pm EDT
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Maytag Bravos washing machine model # - mvwx655dw1 serial number - c74541674

I bought a maytag washer in 2/18 from Walmart. As of 1/20 it began leaking and making loud metal on metal noises (aside from the normally existing metal on metal grinding noises that occur as part of the design of this machine). Now it no longer works. I had a service tech check it out ($125.00) and he said it basically needed to be rebuilt. Needed motor, transmission, pump among other parts. I spoke to maytag service dept and they said maytag would cover costs of parts in good faith but the cost of labor and diagnosis was for me to pay ($350.00 in total). The machine is barely 2 years old. Why should I have to pay $350 for a faulty machine?

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Maytag poor
, US
May 26, 2020 12:14 pm EDT

Mine hasn't made it 9 months! Wish they would come get it! I have spent 1plus hours on the phone waiting for a response from customer service to answer. The first call, the woman who answered wasn't listening, she asked questions I just answered. Then said a repair person would come, when they didn't show, I called and they don't have any info. They may show up Friday or next week. This is only 9 months old. I give UP! MONEY BACK or REPLACEMENT TIME~!

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12:47 pm EDT
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Maytag The machine makes a grinding noise when it spins.

My machine has been serviced 3 times and even has a new drum. It will not spin again. The machine is less than 3 years old and I absolutely cannot believe that it has been serviced as often as it has and just broke again within the 90 days of being serviced. Absolutely ridiculous for all of service calls expense I have incurred for such a new machine. Machines on your website are to last at least 10 years. I feel that we have a lemon of a machine and no amount of repair will get it to work effectively unless I wash two pieces of clothing at a time. My service call have been documented and the appliance repair service that Maytag uses has the service call request. I plan on calling tomorrow to schedule another service call. How many times does an appliance have to been serviced before it as actually replaced with a new machine. I will never purchase a Maytag again. So very disappointed at the quality of the machine. And no offer of replacement by Maytag.

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11:26 pm EDT
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Maytag Gas range/oven MGR8775AS control knobs

Have a Gas range/oven MGR8775AS. Works well except...

Control knobs are plastic with a silver foil coating and the coating came off when we soaked the knobs in water with hand dish soap. this should not be the case as this should be an expected method of cleaning the knobs. Clearly these are defective with respect to standing up to reasonable use.

I would like five replacement knobs suitable for the range/stove I have.

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10:39 am EST

Maytag washer model mvwcs565fw

I agree with the complaints I have read online about this washer not putting in enough water to wash clothes. I bought mine Nov 2016 & hate it Will be buying new washer this spring. That's a bunch of crap about the water coming out like a shower over the clothes because it doesn't put enough in it to wash clothes properly period & why would you use the deep wash cycle for just a few clothes? My dark colored knit type dress pants come out with soap stains still on them EVERY time I wash them even when I use the 2 rinse cycle & I am using the correct type of detergent & not overusing amount of soap. I always had Sears Kenmore washers & my last one lasted 28 years with only 1 minor repair. This thing is junk.

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7:24 pm EST
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Maytag dishwasher

Maytag dishwasher only three years old. Motherboard and wires starting melting. Had our electric company ins policy on it and they said its gone, throw it out. Glad we were home or our house would have burned down. Maytag should repair this as it would cost us just as much as a new appliance. We are seniors and cannot afford to replace or to hire a repair man.

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Wp2008
, US
Feb 19, 2020 9:43 am EST

Hi Hank Winkler, thanks for the review. We regret to hear that your Dishwasher is not living up to your standards and are happy to look into this with you. Please reach out to us directly at [protected], via Facebook https://www.facebook.com/maytag/ or Twitter @MaytagCare. Let’s see what we can do for you!

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3:40 pm EST
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Maytag bravos washing machine

Bought this machine 4 years ago because Maytag had a reputation for being the best. I have to say after the problems and unreliability issues we have had with this machine, as well as the company's unwillingness to take care of it, we will not consider buying another product from this company. Enough is enough. Drum has been replaced twice and it still doesn't clean well.

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Wp2008
, US
Feb 17, 2020 9:36 am EST

Hi MarkHayes, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at [protected], via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!

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4:46 pm EST
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Maytag commercial washer model mhw6630hw0 ser c84650185

I bought this washer 1 yr ago from Lowes. The first service was in Sept. Since that time I have had 2 boards and a door lock replaced. Your Customer Service can do nothing but keep sending service out to see the washer. We have one service provider. Every brand can have a lemon and this seems to be yours. Please fix or replace. Replace would be better. What a shame for Maytag to have sunk to this reliability.

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Wp2008
, US
Feb 12, 2020 5:35 pm EST

Hi Badwasher, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at [protected], via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!

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12:30 pm EST
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Maytag white residue and pods not dissolving all the way

Maytag MVWC565FW1 has never properly rinsed my dark loads. I have used Tide Pods and tried liquid detergent also but my darks still come out with white residue or pods not dissolved. I have tried all water temps, settings and levels and have cleaned the washer numerous times but no good. When I contacted Maytag before they basically said nothing more could be done and sorry about my luck. I am not happy with this machine and have not been since day one. I had this professionally installed 11/1/18 and have had trouble from day 1 I HATE THIS MACHINE.

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8:50 pm EST
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Maytag maytag washer model mvwc416fwo

I purchased this washer a
Year and a half ago. I have had several Maytag appliances in the past and loved them. When my washer went out I got a Maytag and didn't purchases extended warranty because I've never needed to. Last Maytag I got fifteen years out of. Here I sit with a dead washer that is sixteen months old. First cold water would come in because control panel not functioning right so I flipped water line into it so I could wash with cold because part cost $300. Washed a load of cloths today and agitator broke off base of tub! What's happening to Maytag? I need a washer!

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Wp2008
, US
Feb 03, 2020 1:15 pm EST

Hi Sherry, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly at [protected], via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you!

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4:01 pm EST
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Maytag range

Brand new and used less that 4 months and the stainless panel on the front around the window starting to come off. A tech said it's put on with something like double faced tape. Seriously? VERY POOR QUALITY. Then door was so hard to open and shut and would have a loud pop. Repairmen comes out and stated it is the spring and hinge and ordered parts.
They came and I went to use oven and the door falls off. What a piece of JUNK ! Repairmen will be here in 4 days. I have to prop it up with the box the parts came in and has to stay like that until it gets fix

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Shaun R.
, US
Jan 19, 2020 8:02 am EST

Hi A.C.

Frankly, I think your problem could be the serviceman you have working on your range. It sounds like he didn't repair the door properly.

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4:01 am EST
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Maytag bravo washer (mvwb855dc)

January 14, 2020
Today I'm writing you because I'm terribly dissatisfied with the Maytag Bravo Washer (MVWB855DC) and dryer (MEDB855DC). I purchased the appliances from Lowes on June 24, 2019. Immediately after, I noticed issues with laundered items such as, some items not wet thoroughly after wash, residue and/or lent left on clothes, clothes not cleaned and seemed rough after spend cycle. I first attributed it to laundry pods. I started using laundry pods because I figured it would be more convenient and cost efficient. When I ran out of the pods I switched back to liquid detergent, thinking that would solve my laundry issues. So over the next couple of month I tried, washing smaller loads, using less detergent, washing on different wash cycles and temperatures. Nothing changed the issue. Five months after purchasing, I filed a service claim with Maytag. I was frustrated and didn't know what else I could do. A service technician from Solar came out and diagnosed washer with a malfunctioning drainage pump. I was like "how is that so, the washer is only 5 months old and I wash twice a month". The repair guy assured me that it wasn't my fault, "sometimes it come from the manufacture that way". As of today I'm still having the same issues, it doesn't matter if I was 20 clothing items or 4. I'm a nurse, I washed two navy blue scrub sets and a jacket, it was ridiculous the amount of residue, lent, and roughness of the items after the cycle was complete. I'm finding myself using more water and more energy, double rinsing and still having lent. I also use the clean washer cycle when prompted, and even once or twice after a couple loads of bedding. Now I need to file another service claim because of a chain sound during the spin cycle. Can we please find a resolution to this issue? Can you please replace the washer with a different model? It's sad I'm still paying on a product that I really do not like 
Signed,
Keishandra Houston

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Marie Correll
High Island Texas, US
May 06, 2021 6:25 pm EDT

I just got the machine today, I am dis satisfied with the machine I have washer and dryer. # ca1603386
Mod mvwc 565fw2, Dryer is Medc465hw0 ser MA1588523 they are a joke. Maytag use to be good.

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Marie Correll
High Island Texas, US
May 06, 2021 6:22 pm EDT

If I wanted to talk to a machine and would have call a machine...

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12:38 am EST
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Maytag maytag commercial dryer

Purchased a brand new Maytag commercial set at Lowe's on March 9, 2018. Tech came charged $115 to diagnose and said We needed a new computer and to repair was $565.
Called Maytag sat on the phone for 20 minutes
Nothing they can do. So, disappointed in this company and their products. Now. I'm going to replace both!
JUNK DON'T WASTE YOUR MONEY!

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4:44 pm EST

Maytag centennial washing machine with 10 limit warranty

Dear Maytag,

I am writing in regard to your Maytag Centennial washer with the 10 year warranty, model #MVWC415EW1. In the fall of 2016 my daughter and I needed a washer. I have always bragged about Maytag and the lonely repair man and that Maytag's appliances are the best. My daughter seen this washer on sale at Menard's and purchased it. A couple of weeks later, on Aug. 23, 2016 I purchased the same washer as my daughter, Amanda.

Less than a year I had to have some maintenance done on my machine but it was still under the one year warranty so it did not cost me anything. However for the last year it has been making the loudest noise when it goes through the spend cycle at the end. It is so loud I am embarrassed to wash clothes when there is anyone else in the house.

My daughter's washer did the same thing but it quit working at about 20-24 months. She has three little kids, going to college full time and working part time. She could not afford to have it fixed and had a friend give her their old one about a year ago. Now the old used washer, from her friend, is giving her problems. She still has your wash machine but cannot afford to fix it. If you need her information I will get it.
I am so disappointed in your washing machine. Consumer reports claim that most washers should give you 8-10 years. Yours didn't give either one of us three years of good service. Yes it comes with a 10 year warranty but the labor cost 200-500 to fix and only covers the drive motor and wash basket side walls only. We only spent $350 when we purchased it, so it doesn't make sense to spend that much to fix them.
I read that the issue could be the ball bearings and that is one of the hardest things to fix because the whole washer has to be taken apart. I realize it could also be the drive motor, which would be covered, but the labor would still be almost what we put into the washer.

Since my daughter needs a washer now, I purchased a Speed Queen washer. It comes with a 10 year all parts and labor covered. I spent more money but if it is dependable, like the old Maytag's use to be, it is so worth it. I am going to give my washer that doesn't work very well to my daughter because she has to have something as soon as possible to help her and cannot afford to fix her old one. Mine will at least wash clothes.

My faith in you and your appliances is next to gone. I am writing you to see if you would at least help my daughter and stand by your product for her. In my life time, Maytag was always the best. It looks like that has changed. However, your service, commitment and pride could still be what I remembered growing up. For this reason, I am writing you. Who would want to buy an appliance that last only 2-3 years? Sometimes you get a dud but for us both to get one, that seems kind of unusual to me.
Hoping to hear from you soon.

Sincerely,

Sheri Mueting
683 K Rd.
Corning, Ks. 66417
[protected]@yahoo.com
[protected] cell phone
Best to email because I do not always answer unknown numbers.

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12:48 pm EST

Maytag washer model mvwb765fw0

I've had this washer for 2 1/2 years I believe. Have tried adjusting to lower water level but have remained extremely unhappy with quality of product output. Have resorted to adding buckets of water to laundry load to ensure clothes are all wet. Do not like white residue and only dampish clothes after cycles end. They are NOT as clean as they should be. Unacceptable! Would never buy this washer again. It says MCT Maytag Commercial Technology. I have gladly told everyone I know not to buy this washer.

What happened to the Maytag quality we once knew? ? ?

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3:22 pm EST
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Maytag microwave mmv4205ds 1

I have a microwave that I assumed was built to Maytag atandards. It has a door switch connected to the main unit, It has broken twice and I wonder if you have come up with a better unit. When it breaks it keeps saying that the door needs to be closed. I had a repairman come out to repair it about a month ago and now it is broken again. Please let me know if you have come up wth a better system and replacement part. It is an above range model and very difficult to install. If I have to buy a replacemt I will not be a Maytag if you can't solve this problem for me. The reason I bought the Maytag in the first place, was because my mother owned a maytag wash machine that lasted for 59 years. I also had problems with my Maytag washer within a month of purcahse. Please get back to good old American standards and quit letting China built your products. I am very disappointed because my microwave is used many times a day and it is difficult to be without it. It usually takes a week or two for a repairman to fix it. I would appreciate an early answer because I have a repairman coming the 2nd of January. It has gone past its warranty date. I hope I gave you enough information. if not let me know and i will send you more.

Eldor Oien

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Maytag contacts

Phone numbers

1818 329 2100 +1 (800) 344-1274 More phone numbers

Website

www.maytag.com

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