Maxis — maxis fibre
Decided to change my home Unifi to Maxis fibre. Installed on 22 Feb with both Unifi and Maxis connected. On Sat 24 Feb went to TMPoint to cancel Unifi and was asked to return modem. On Sat 24feb18 called Maxis to advise am unable to connect to Maxis Fibre. Was informed I was supposed to maintain the Unifi modem. Have since then been having unpleasant conversations with Maxix (Ref C19964101. They just sent me a SMS fixing appointment on 5 Mar 18 3pm to arrange a modem for me. As a consumer I am shocked that they expect us to understand how Internet connects, that we will ever consider that we can keep a competitor's modem and it takes more than a week to provide a modem to its client.
Please do help us look into this disserviceu