Mavis Discount Tire
reviews and complaints

I find it necessary to make you aware of deceptive sales practices by your store located in brookhaven, ga. I have attached a copy of the invoice for your file. The particulars are as follows"
I made an appointment on line for installation of four continental tires on 09/28/2019. When I got to the store, I decided to change to the khumbu solus tire that was also showing on line. The representative said it would not be a problem to switch to the khumbu tire.
As I waited for the install, I received a phone call from the store. They indicated that my front struts were bad and needed replacement. I asked why, and was told they are leaking. When I asked to see the struts, there were no leaks anywhere. I told them no and then watched the same suspension man look at another car in for flat repair;"got another one boss"he yelled across the shop to the manager indicating that they should try to upsell this customer as well.
Having no faith in this shop, I go outside and see that they have not installed the khumbo tires but have installed the much cheaper made in china"affinity"affinity brand tires. I asked the shop manager what was up…oh well the khumbu tires were out of stock and would need to be ordered. I then stated"who told you to install the affinity tire brand"….. I was not told, not given a choice to what was available, nor consulted. This is a simple bait and switch and is against the law. Furthermore, when I asked the shop manager for information on the affinity brand, I was told that it was made by firestone for budget markets….. Again another blatent lie.
I was angry and the gentlemen agreed to reduce the price per tire to $82. Said it was below cost. Again another blatant lie as the affinity brand tires are advertised elsewhere in the $60 per tire range including walmart.
With no recourse, I paid the bill and left. When I returned home, I received an email copy of my purchase (attached for your review). The invoice states that I received a solarus brand tire…again another not true statement.

In closing, you need to look into these practices. My entie purchase should be completely refunded based on the inappropriate, un-professional, and ridiculous scam artists working in your store in brookhaven, ga on peachtree road.

Upon entering the mavis nanuet, ny location, there was a woman and a man behind the counter. The woman was explaining to a customer that her car wouldn't be ready for a while. Instead of that being the run and therefore end of the conversation, the woman asked about the customers mail polish. The nail polish conversation went on for over ten minutes. I timed it.
The man behind the counter was on the phone the entire time, he later claimed it was with his boss. All the more reason to have at least greeted me.
Needless to say I walked out and will be using a competitors services as they are clearly more interested in my business.'
Unacceptable.

My Name is Toma. I live in New York, On the 17th of September 2019 I was in Jersey, I came into Mavis Discount Tires at Union to buy two new tires. I needed to change 4 tires but could only afford to change TWO at the moment. I spoke to DEVEN who attended to me with a lot of arrogance, I gave instructions to him to have the two NEw tires installed in front, the old tires in front taken to the rear and the initial tires at the rear taken off. DEVEN totally ignored my instructions and put the worst tires initially at the rear in front, installed the New tires at the rear and disposed of my old tires that were initially in the front. Of the four old tires I came to the shop with, I want to change the tires at the rear because they made alot of noises when I drove. Deven didn't follow my instructions and when I got on the high way the old tires initially at the rear, which were moved to the front started making same noises. I called him 10 minutes after I left the shop and the next morning to inform him to reserve my old tires initially taken out but he didn't. I came back on friday 20TH SEPTEMBER and he said he had disposed of my initial tires and there was nothing he could do. He said it with so much arrogance and disregard. Another staff waded into the matter called SEAN and he was extremely rude and insensitive. DEVEN AND SEAN WERE VERY VERY RUDE TO ME. Depiste the fact that I came back all the way from New York because of DEVENS NEGLIGENCE, SEAN AND DEVEN WERE VERY VERY DISRESPECTFUL and AGGRESSIVE TO ME AS A CUSTOMER. Although Jon, who was very calm and polite, one of the managers came and spoke to me to help resolve the situation, I HAD A TERRIBLE CUSTOMER EXPERIENCE at Mavis Discount tires Union. I WILL NEVER GO TO MAVIS DISCOUNT TIRE. Very UNPROFESSIONAL set of people.

I have a 2017 Nissan Pathfinder - On 11/13/18, I purchased (4) tires and also the road hazard from the Pelham, AL store. Tires were installed and balanced. On 11/21/18 - I went back to the same store because the tires were out of balance. The store re-balanced the tires. I have had all of the rotating and balancing of the tires done at the same location. After each rotation done, the car is out of balance a week or two later. I have taken it back and again the tires are re-balanced.

On 9/18/19 - my husband was going to replace the brakes on my car. He jacked the car up and had the lug wrench that came with the car. The lug nuts have been damaged (an impact with the wrong size socket and only partially on the lug nuts when doing so) caused (16) lug nuts to all be ruined.

Kimberly S. Hamm
[protected]

I contacted the Pelham, AL store on 9/19/19 and asked to speak to the manager. He told me that the lug nuts have "normal wear and tear" on them, and that they have done nothing to them. When I tried to explain that I had never had a lug nut to experience damage from anything - but especially "wear and tear", he raised his voice and told me "to hush and listen to him". I asked for the phone number for the area manager. He gave me a phone number but not a name and hung the phone up.

On 9/19/19 (8:30 am) I called the number I was given for the area manager - someone named David answered. He never said he was with Mavis Tires, and when I asked him if he was, he wanted to know what I wanted. I gave him the quick story and he said he was going into a meeting and would contact me as soon as he was finished. It has not been 26-1/2 hours and I have not heard back from anyone.

On the afternoon of (9/19/19, my husband took my car back to the Pelham, AL store and asked to see the manager. He wanted him to actually look at the lug nuts and they could talk it over. When he asked for the manager, he said that I had talked to him earlier about lug nuts... The manager threw his arm up in the air and told my husband to leave the store. He refused to look at the car. My husband was worried, that if I had issues with a tire, there would be no way to get the lug nuts off any of the tires because the lug wrench would not fit them. He went and purchased (16) lug nuts -($104.47) and spent over an hour trying to get the damaged ones off my tires.

I bought a new set of tires from Mavis on Waccamaw Dr. Myrtle Beach. 2 days later the tire pressure light came on not the TPMS . I took it back to find what the problem was. They said it was a bad TMPS sensor for $100. I wasn't buying it so I took the car (2007 Honda CRV to a Mavis store on Kings Hwy in Myrtle to check the tire pressure. A great tech came out to do it for me. I told him the tires are only a week old. He showed me were the Waccamaw store overinflated them to 40lbs supposed to be 30lbs. and thats what triggered the light on. He was exactly right. The light went off. The tech went inside and came out with a TMPS tester and said they are all fine n/c. I went inside and told the counter staff the story and to give that tech a high 5. As for the Waccamaw store they may need some additional training if you believe it wasn't intentional.

I took my car for inspection to the location, Simpson Dr, Chester Springs, PA 19425.
There were few things came out in the inspection, which got fixed except the left hand side rear tire. Since, that tire was still under warranty from COSTCO, I decided to take it to costco to replace it. When costco guy inspected the tire, he said that both rear tires are in good shape, but front tire is worn out, so it is possible that after inspection MAVIS may have rotated the tire. I was confused because I never requested Mavis to rotate the tire.
I got my car back and decided to check from Mavis in case they actually rotated the tire. When I called Mavis the Manager name Josh said that there is no way for him to tell me whether tires got rotated or not and he was extremely unhelpful to me. I had to literally tell him to pull up the records and confirm whether it got rotated or not but he kept arguing and said if you seeing that in your invoice then we may have done that. But, I was not looking for may or might response, I was looking for confirmation.
For me issue was not the rotation but I wanted to know so that I get only that tire replaced. I wish he would have understood my concern and would have helped me out in more cordial way instead of arguing.
It's not just that which put me off, he got me frustrated even more when I asked him to tell me the price of tire so that I can get it replaced from MAVIS itself. Then he said, I need to tell him the tire size to tell me the price. I said I don't know the tire size, but my car is "Honda Pilot-2006-EX, AWD". He said, I cannot tell you the tire prize unless you tell me the tire size.
That's ridiculous, if I am looking for tire, I can go to any site, put in the car details and get the list of tire prices. As a matter of fact, even MAVIS website has this option of checking the tire prize either keying-in car information or tire size.
I was extremely frustrated and disappointed with that Guy's response and the way he took from information seeking call to arguing call. This is disgrace to customer service. Customer handovers their car with some trust and expect some accountability for the work they are doing on car.
Extremely disappointed!

Brought my 2016 Volvo XC60 in for an inspection on August 30. After dropping it off I received a call that all my brakes were 80% worn and I needed all 4 rotors. About a month ago I replaced all the rotors and breaks. Just got back from Volvo, brakes are at 9 millimeters and rotors are new. I have heard of places doing this but I or my family has been going to Mavis for better then 30 years. Not happy and I will let everyone I come in contact with know of this scam.

On 8/19/2019 I went online and made a daytime 3 hour turnaround appt. to have my brakes checked for 8/22/2019. About an hour later I received a phone call from a Mavis representative confirming my appointment.

On 8/22/2019 I dropped my car off at 6am prior to work. Problem one was there was no key drop off. I had to leave my car open and keys in it. I was not happy!

At 9am I called to confirm they got my car. They had no clue my car was even there or what to do with it. I explained the above and they said no problem they would get it in and call me when they look at it.

Problem 2 - they didn't have a clue that my car was there or what to do with it.

At 11am I received a phone call that they checked my brakes and I did need them replaced. I approved the work and told them I would be there after work at 3:30 to pick up. They stated no problem it will be done in an hour.

At 3:40 when I arrived my car was still on the lift. I went in and asked for my car. One of the employees went out to check on the status. He came back and said it would be another 20 minutes.

Problem 3 - What happened to the 3 hour turnaround, what happened to "it will be done in an hour".

At 4:15 I finally got my car. Problem 4 they made me a half hour late for my dinner engagement and there was no apology.

The next day driving my car home I heard my brakes making a noise. Then again on Saturday they sounded worse then when I brought my car in.

Problem 5 - did he change my brakes, did he put the old back on, did he put new parts but install wrong? Now I do not feel safe at all driving my car.

Problem 6 - I noticed on Friday that even though I gave them a discount coupon for 89.99 they only gave me a discount for 54.00.

On Friday I did call the customer service department and complain but I did not realize that my brakes were making a noise that morning. I spoke to a very nice representative, Brianna, who said she would pass the information to the regional manager and I should receive a call by this coming Monday the 26th. I leave the 25th for vacation to NC, good thing someone else can drive since my car is not safe to drive that distance. I'm writing this even though I called because of the additional complaint of the noise and not knowing if my brakes are old/new, installed properly or not.

My Reservation Confirmation # is 4089571
Order # was 439594, invoice 660999

My desired resolution - First I should be refunded the amount of money they did not discount me - $35.

Secondly I feel that I should be compensated for the half hour I had to sit and wait for a car that they had all day - so half of the hourly labor rate would do.

Thirdly I need my brakes checked to see if they were really changed and if they were installed properly. The problem with this is I do not want to take it back to the pawling location because I do not trust them. Plus wherever I take it I am now going to have to sit and wait for it (more inconvenience) so I can see for myself what was or was not done. Obviously I need to monitor the work. I can't state completely what resolution I am looking for because that will depend on what is found when the brakes are checked. If not changed and the old put back I want a full refund and i will take my car elsewhere that is reliable to have my brakes done. If they were installed incorrectly I am still not sure I trust Mavis, at least the Pawling site, to fix them. Again this one will have to be discussed once the end result is determined.

So hopefully the regional manager calls me on Monday or that will be another problem added to this complaint.

4 months ago I purchased brand new tires with warranty I have done my breaks at Navi's I have other vehicles that get serviced there in so taken back and upset with the less than half of a job I received yesterday. I expressed I don't know what Is going on so I need assistance I bought my vehicle because of a bubble in the pass back I asked will all four tires be checked I was assured by Reggie and the District manager Hussein that I was going to be fine they were going to do everything to tel me how much of an estimate had I had to replace it I take an Uber there from my lunch break an Uber back to work and an Uber to pick the vehicle up costing me 54. Dollars I get a call great news we found a screw your tire doesn't have to be replaced I said wow thanks did they check the other tires I was told they did I just have to pick up my car I go in I swear I hope you guys have microphone I asked again when I went I. To get my keys Hussein wasn't there at this time hi did they check all the tires yes they did okay great thanks to home today I get to work again and the same individual who I asked yesterday morning to put air in my tire prior to calling or going into mavis told me I had a bubble so I say hi good morning I fixed the tire he said you can't fix that he than proceeds to show me what he is referring to I than see a bubble and a cut in the tire the tire isn't punctured that the air is coming out but it is damaged there brand new tires I asked for some guidance I couldn't even get that I asked for help from this location who's speciality is tires I got a half job done I feel disrespected and unsafe I put my son in the vehicle if the tire pops after they said they checked it and clearly it was never even looked at there's no way anybody who works on cars would allow me to drive my car with a damaged tire In the event god forbid something we're to happen to me or my child as a result of the tire not being checked properly and my receipt states that it was I will be seeking legal advice this is unfair unsafe and I feel like if they didn't want to check they didn't have to lie the worst part is I call today the same office and speak to a man named Paul who disregarded anything I said and responded with well I don't know what your talking about Hussein is not here I can't help you on the phone. So I contacted corporate