Mavis Discount Tire review: lug nut negligence ( 2 comments)

On January 17, 2011, I purchased four new tires for my car from Mavis Discount Tires AKA Cole Muffler. They neglected to replace the lug nuts on my front, driver side tire, in which, driving away (2 blocks from their store) my tire flew off into traffic causing my car to slam down onto my rotor, damaging the rotor, studs, front fender and flare, not to mention emotional damage to me. Mavis's partial attempt to make good by replacing two rotors, however, I still have not received any compensation for the body damage and unsatisfactory work. I was informed by Mike at the store that the employee who worked on my car had been fired immediately, which holds no amends to me and my situation. When the Regional Manager no longer responded to me I contacted the Customer Service number from their website and I spoke with "Joel". Without as much as an apology, his response was "accidents happen". He told me that it is not Mavis’s policy to reimburse for work completed. I went on to explain that it was unsatisfactory work and that my car is not in the same condition it was when I left my vehicle in their hands and his response was “oh well”. As of January 21, 2011, I have not received any form of compensation due to this company’s negligence; therefore, I feel I need to file a complaint to warn any potential customers. Nor will I ever refer anyone to do business with this company.