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2015 Rav 4 serviced at Mavis Tire. New brakes, pads, rotors installed 08/06/25. Returned 08/08/25 loud noise, front passenger's side. Told a pin needed fixing. Returned 09/29/25, all four wheels screeching, extremely loud noise. Told no problems with brakes, I just don't drive enough. Screeching, grinding, loud noises continue so I took vehicle to another auto repair center 60+ years in business, great reviews. Was told brake shims rubbing on all four braks. Was also told new shims come with pads but were not installed by Mavis. Must order new pads as shims not sold septerately. I want an a refund for faulty service.
Claimed loss: Cost to replace new brake pads with shims. Labor and materail $490.00 plus NJ Sales Tax.
Desired outcome: Refund so I can have problem fixed by another loal auto repair business with outstanding reputation.
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