Mavis Discount Tire – Billing statement

I boiught a new tire from Mavis Discount in Nanuet on December 30, 2024. I was told by phone I needed new lug nuts but was not told the amount. When I received the bill I told the empoyee that the charge seemed very high; he said to get back to him. This was the end of the day, after waiting 2.5 hours. I reserached when I got home and realized I was charged $20 PER LUG NUT and researched Toyota lug nut prices. ALL the prices I saw were $20 for 20 LUG NUTS. NOT TWENTY APIECE. As it is, I believe this Mavis center made a enough money on my purchase. I called and the manager Louis who said he would not credit me because I was not comparing the brand he sold with what I looked at, but EVERY brand I saw was $20 for TWENTY lug nuts. When I asked Louis what brand he put on the tires, he would not tell me, he just said they bought large boxes with no name. That doesn't sound right (no more than the charge of $20 per lug nut,) so of course, it was impossible to compare brands. Louis would not agree to credit me $60 for the additional $20 x 3 charges. I would like the $60 credit, or I can return the lug nuts back to Mavis.

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