Wmv*match.comunauthorized charges

B
This review was posted by
a verified customer
Verified customer

Oh, one last detail. The charge was for $34. 99. The thing that makes me so mad about this is that it costs the bank money to re - issue the card. It is also a hassle as it will take 7 - 10 days to receive the replacement card - at xmas time. I live in ct (Outside nyc) . What states do all of you others that had this same problem live in? I've heard about these scams where guys sit in their cars and have a computer that is rigged to rip off credit card numbers as they are swiped when you make a purchase. Isn't wireless technology wonderful. I wonder if this is that scam. I have used this particular card so little, that i'm guessing it is some scam like this. Kudos to the credit card company for reversing out the charges the same day.

Responses

  • Sa
    Savannahbelle Oct 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My account was charged $74.97 on Sept. 24 I did not authorize this. I had only signed up for a three month period
    which was to end in Sept. It appeared on my charge account on the October billing. I am livid. I demand the charge be removed!

    -1 Votes
  • Sa
    Savannahbelle Oct 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Savannahbelle As I just said before above I was charged $74.97 on my charge account Sept. 24. I had signed up for three months only and it expired in end of Sept. I did not request the charge ……. please remove it!

    0 Votes
  • Jo
    Jonal007 Aug 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My account was Hacked today at 4:30 pm Pacific time, the person knew that Match would be closed and the customer service center would be unreachable until the next business day. They subsequently ordered top spot and charged $24.00 and then another subscription fee of $57.00 plus on top of that. Thankfully my bank flagged it as suspicious and contacted me with a text Via my phone. I contacted the bank right away and told them they had no authorization to be charging my account for those charges. I still had Match open in my phone and I saw the person had used my account to spam 30+ women with a mass messaging of the same stupid message. The number they gave was [protected]. It is a Texas area code which makes me come to the conclusion it is either an employee with access to database information they should not have or that Match.com has such crappy security that they have and are continuing to be hacked. They MUST know about this and Im going to possibly contact our news company and see how they like the publicity they deserve for not being more secure for their customers sake. Ive already notified my bank of the info I have screen saved and the details of what happend to my account. I had them cancel my debit card and they will be issuing me another one within a week. I was only a member for less than a week before this started. Talk about crappy service, Im going to tell everyone I know not to ever use this horrible service.

    0 Votes
  • Jo
    Joda92 Jul 22, 2017

    I cancelled my subscription about six months ago, they over drew my checking account this morning by taking one hundred seventy nine dollars, I do not have the app any more, I found a woman, I do not need it any more.

    0 Votes
  • Uf
    UFOwatcher May 11, 2017

    That is terrible. See my discussion with the customer service. Very disappointed about them. I don't know why their stealing behavior from customers cannot be stopped.
    Kenny at Los Angeles

    [protected] Live Assistance “Match"
    Danica D.: Hi, my name is Danica D.. Please give me a moment to review your account and I'll be right with you.
    Me: I did not use the service since 2015 but the bill still charged me until recently I noticed. I even forgot my username already. You can check my membership log in via email and you will know that I haven't used that for years. Please cancel my membership and refund me from 2015 since I never got billing notice from you. Thanks.
    Danica D.: I'd be happy to help you with that. While I'm looking into that for you, do you mind telling me how your experience on the site has been so far?
    Me: I like your website, but I found my GF. Therefore, I never used that since 2015 then. Thanks.
    Danica D.: First of all, congratulations! We are thrilled to hear the good news. We work hard to help our members find what you have found.
    Danica D.: I'm sorry that you weren't aware of our auto-renewal policy. For convenience and to make sure your subscription benefits are never inadvertently lost, all Match subscriptions automatically renew by default when the subscription period is done. This also protects you from rate increases by locking in your rate for as long as you keep your subscription current.
    Danica D.: And it shows that your automatic renewal is still active that's why your account was billed again.
    Danica D.: Per your request, I've turned off the automatic renewal. You will still be able to utilize the subscriber-only features until the end date of your current subscription on 08/01/2017.
    Me: Renew by default is fine. However, I never got a billing notice from that. That makes customers not be able to continue or cancel it until someday we notice that. Danica D.: Automatic renewal is included on the policy that you agreed on.
    Me: But after the renew, there should be a notice mail, which I never got that.
    Danica D.: I understand that there is no email notification because you agreed on the terms of use.
    Me: For people not using that anymore, we won't be able to know that we are still charged for the service until we notice that someday.
    Danica D.: I understand. But I can assure you now that your account will not be billed again.
    Me: Let me chat with your supervisor if you cannot refund me for what I did not use.
    Danica D.: I understand your frustration. However, at this time our system limits anyone, myself and management included, from issuing a refund.

    0 Votes
  • St
    Stanley Peterson Nov 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I do not need your service. Please confirm this message [email protected] Credit my Discover Account

    0 Votes
  • Pf
    Pfiati Sep 20, 2016

    Stay away from Match!!! I was a loyal customer for many years. Found the woman for me (outside Match) and called and cancelled my contract. Thought nothing more of it, and didn't follow up checking my credit card bill as closely as I should have. Two more 6 month charges at over $100 each, the I caught the third one within two days of the charge. Immediately contacted Match, admitting the two were my responsibility for not catching them when they hit. Requested a refund on the third charge, and they told me the best they could do would be 50% refund. Talked to a supervisor - after numerous calls to push the issue - and he refused to budge. requested he give me a phone or email address of a person that had the authority to authorize a full refund, and he again refused to do so. Told him I'd call direct to corporate, did so, and was sent back to the same feckless office. Deciding to take what refund I could get, they then only offered less than 40%. This is how they treat a loyal customer of many years. What a farce of a site!!! Donald Koch, 2311 Hyner Mountain Road, Lock Haven, PA

    0 Votes
  • 27
    27Veer Aug 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Lyn Martinez is the name used on match.com e-mail used was [email protected]
    Claimed to have been from Tucson but now living in London because of death of father.
    Submitted a fake passport with Lynda Martinez, but careful examination showa Lyn Davies at the bottom of the passport. The Passport is an old style.
    The FBI in Tucson filed a full IC3 report tha tthe Legat in London gave to Metro and the Interpol and a anti-scam was set up and almost caught the ones who get the money from Western Union.
    Now this person claims she has deserted the group and has flown to Manilla where she wired 1K back to my son. We know this is seed money and we have reported all to the FBI. I want these people found as they have ripped off many poor people

    0 Votes
  • Me
    memberbeware Aug 03, 2016

    Let's give an applause to match.com's CEO, Mister Greg Blatt, for honing his business manipulation skills. MEMBER BEWARE: Match.com automatically signs up it's new members - at least those with 6 month memberships - for auto-renewal. You have to call them to get this turned off on your account. Also, it is not clearly stated when you sign up, and when your six months comes due they do not inform you that they will be charging your card again, so surprise-surprise, you are stuck with another $108 bill. Then, to top it off, the company conveniently does not give access to it's customer service reps to make a reimbursement to membership accounts. They train them to preach the "policy terms" to callers, then to claim incompetence when it comes to the technical aspects. Their systems are, once again, conveniently set up so that this adjustment can not be made. I could not even get the remaining 5 months reimbursed into my account. I have worked closely with the marketing industry for over ten years now, and I am certain that this is completely intentional on the part of match.com. I can't even imagine how much money they make off of consumers with this scam. You go Greg!

    0 Votes
  • Ca
    Carol Washburn Aug 03, 2016

    THIS WEB SIGHT Wmv.match .com debited my checking account this is a unauthorized debit i never was on their web sight i also didnt have funds in the bank which now i have to pay. I am married for one thing for 31 year and i would never consider a dating service.
    Carol Washburn
    [email protected]

    0 Votes
  • La
    Laura Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Three charges to my card tonight I found. 1 for WMV.Match.com and 2 for www.Match.com., or possibly 1 of these is from WMV as well. One was denied, others pending.

    I have already contacted my card company and have tried contacting WWW.Match.com

    0 Votes
  • Wi
    willyd8282 Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I want a refund on both accounts T mobile website and on the computer And I want to know why they take it into their own hands to cancel my account Without an explanation I am very offended by this and I do expect my money back since I will not ever use your website again Thank you for taking your time to explain this to me after the fact and in regards to this letter!! your promptness on a response and the money back into my account is greatly appreciated!!dale woods

    0 Votes
  • La
    Laura Aug 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Three charges to my card tonight I found. 1 for WMV.Match.com and 2 for www.Match.com., or possibly 1 of these is from WMV as well. One was denied, others pending.

    I have already contacted my card company and have tried contacting WWW.Match.com

    0 Votes
  • Ro
    Robert L. Brunelli Aug 03, 2016

    Yes, I apparently violated terms of agreement, but hadn't not actually subscribed yet. I registered which cost $1.00. I tried to join at the monthly rate but they only bill at a yearly rate based on monthly rate. I indicated to them, in an email, because they kept strongly urging me to join, that I did not have the money yet in my accounts, but would in a couple of days. I am not sure what I violated other than using what was available to me for $1.00. Match.com kept saying people were trying to get in touch with me, so I indicated in my profile without giving any info, at all, as to how someone could reach me, that I was not ignoring anyone, but would subscribe fully in a few days. I think that may have been the problem, but I don't know. I gave no phone, e-mail, address or anyway anyone could reach me "for free" on my part. They won't allow me to email them, they make it impossible, they keep booting me out. They won't recognize my username, they say i have to change it, but they won't recognize anything I change it do. I was not lewd, over sexual, unless even reference to sex, is considered "dirty" or against the rule. If it is they are running a puritanical organization. No swear words, no vulgarity, but a little description in PG terms about sexual compatibility. I don't know and they won't tell me. I am angry. I am 56 live alone, lonely and am trying to try to meet other gay men. Now I guess I have to go back to attending bars, and have all they young people ignore me. BE invisible again.

    0 Votes
  • Re
    Reviewer65155 Oct 25, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Date: 20/10/2015 Customer number: What happened: On October 20/10/2015, I observed that this company/ website withdrew cash sum from my account without my knowledge or consent. I have not used this dating site and I have not received any correspondents or updates from them in some time and yet the had the audacity to take this money from me. I want full reimbursement IMMEDIATELY.

    -1 Votes
  • Je
    Jenant Oct 15, 2015

    wrong charge $119.94 December 2014 and July 2015. [protected] Requesting a refund.

    0 Votes
  • Sa
    Sarah71 Sep 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Just checked my account this morning and had a charge for 68.97 for this bull crap!! It's Labor Day weekend so the bank is closed the next 2 days so I can't do anything about it. I live on a tight budget and need all my money just to survive. I'm so pissed off about this right now!!!

    0 Votes
  • Je
    Jessica Pape Sep 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to us we have Two Charges for this WMV*match.com account and another $2.69 charge from some COMQ thing, the bank things that was their "test" to see if the card was active. I'm curious if this is REALLY from the Match.com? Or something else that is using them to mask it. None the less its a little scary, the card they used was one that has NEVER left our house, and only been used online on three accounts (Netflix, a hair dye shop and jambery). Our bank has refunded us and cancelled the card. However, its kind of scary!

    0 Votes
  • Ta
    Tammie Pittrell May 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    As I searched for free at the members posted at their profiles etc. Once developing my profile as such. I then decided to subscribe in the amount that was supposed to be $19.99 mos. for 12 mos. But on day 2 finding out that match.com actually put a hold for these funds on my account in the amount of $239.88. I immediately tried to reach match.com, but no human to voice my concerns with. A voice recording stated to call between 8a-5p. Will attempt to call back on day 3. Concerning and alarming that half the members were no longer available to view. Even once the subscription was paid. This concerned me some . I actually said to myself " How can someone just e-mail, send wink or even show interest to me and my profile, but is now just a few minutes later, unavailable." I intend to take this as far as the law will allow. They see vulnerability and they have taken full advantage. I have only been subscribed for 2 full days. I am requesting them to reverse my charges. Also will file complaint with my institution, but have to actually wait until they pull the funds. Is this a Damn shame or what. Boy have I been had or so feels like it for now.

    0 Votes
  • Ro
    Roxyroxy01 Mar 26, 2015

    Same thing on my M/C. I didnt notice the charges and they have been coming out of my account for almost a year! Bad on my part to not be checking the statements more carefully. I cancelled my credit card, and now will have to call Match.com, who I have no account with at all, and attempt to cancel a membership I dont have? What crap.

    0 Votes
  • Np
    npbaby92 Mar 07, 2015

    This scam is still going strong. 3/7/15 and they took almost $70 out of my account, not to mention a $5 charge for Cabela's, and $3 charge for Breast Cancer Foundation. That's only listing what went through! Luckily, my bank noted it as suspicious activity, so they rejected like, 10 other transactions to a whole lot of other things (like $800 worth of car parts!) I hope these people get ### raped in jail and rot in hell. I can't stand people like this who rip of people who work hard for their money.
    Ahhh, gotta love the ### of society.

    0 Votes
  • Do
    Doug Meador Feb 15, 2015

    They got my sons account through purchasing a game through Game Haven, the initial charge was $60.00 but they are continuing to withdraw money from his account. they have withdrawn an additional $116.47 and $59.97. We have put a stop on his card and are working on closing the account which suck because his school loan is set up through it with other bills. I can not believe that this company has been scamming people for all these years and nothing has been done.

    0 Votes
  • Fr
    frlafeur Feb 09, 2015

    I didn't want to renew. And i deconect and after the charge. . . I just want my money back please

    Comments

    0 Votes
  • Ke
    Kennedy91 Feb 09, 2015

    This suckers Match ### holes took my $75 and I was about using the money to pay my house rent, now an ###ed, and the worst part is the bank can even do nothing for my to get my refund asap, I have to file a fraud complaint wait and see what happens, it's so fraustrating that bank cards are no longer protected, bunch of idiots gets access to your funds without authorization, am really sick of this

    0 Votes
  • Tb
    TBoop45 Jan 26, 2015

    I JUST GOT CHARGED ON MY BANK ACCOUNT FOR $35.99 BY THESE PEOPLE WMV MATCH -AND HOW DID THEY GET MY ACCT #? HOW ARE THEY GETTING ANYBODY'S ACCT #?

    0 Votes
  • Di
    disgruntled_guy Jan 09, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Same here. I got two unauthorized charges for $71.97 3 months apart. they have a clause at their website that if you do not call and cancel they will start to and continue to charge your card even months to years later! I have not been on their website for years! This is a very dishonest way to do business.

    0 Votes
  • Ad
    adamf6663b Dec 01, 2014

    FYI: it isn't match.com. The transactions details are forged. I used match.com for one month back in 6/2014. Had two charges that were legitimate. The transaction description of two legitimate charges have the same format including an MCC and the fraudulent charge is of a different format and lacks the MCC.

    0 Votes
  • Ad
    adamf6663b Dec 01, 2014

    Match.com hit me for 71.97 on 11/28. I've reported the fraud to the bank.

    0 Votes
  • An
    angeceline Nov 10, 2014

    take the money in my credit carte hold a time i like the stoping rye now i never take the permission for this charge

    0 Votes
  • Gl
    Glendas Nov 01, 2014
    This comment was posted by
    a verified customer
    Verified customer

    The banks won't stop charges unless you notify them that they are incorrect or that you have not made them. First thing you do is cancel your debit/credit card and fill out a fraud charge form at the bank. They will reimburse your money after they investigate. You should try to get in contact with Match.com which I did try to do but got nowhere. They wanted me to create an account to tell them that someone created an account that was charged to me erroneously. (it really is a shot in the dark) Once you fill out a form stating that you did not make those charges and cancel your card, then the bank will reverse the charge. They (match.com) cannot make any further charges as that card is no longer valid. If they try using your checking information, then the bank needs to be notified of that too so that it can be stopped.
    Your bank is not "In this with them." But instead has no idea what is going on unless you notify them and fill out all the appropriate paperwork.

    1 Votes
  • Ki
    Kismgby Nov 01, 2014

    TWO charges. One "recurring" for $36.99 and one for $71.97.
    My bank cancelled my card before I could get to them. These weasels also charged almost $500 at Walmart.com

    0 Votes
  • Gl
    Glendas Sep 11, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I just found a pending post for over 74.00 on my account. Researched at it is the same as all the other complaints. My bank will deal with it once it posts (hard). I had to 'hot card' my debit card and it will cost me 15.00 to get a new one... I think I am calling our state attorney general to see what can be done! This is absolutely ridiculous!

    -1 Votes
  • Ha
    HawkFest Jul 02, 2014

    Now we are in 2014... AND THEY ARE STILL IN BUSINESS!!! My card has just be charged by theses guys. I haven't noticed their fraud in the last statement, thus the bank will only reimburse this month's charge. WHY, HOW COME THEY ARE STILL THERE?!?! How come they've never been prosecuted? The only possible explanation : THE BANKS ARE ACCOMPLICES, else they would've been shut down since a long time (they wouldn't be in business without a bank). Indeed, it must be quite lucrative, which is "good" for any bankers solely living by its stupid and mafia-like God-Dollar "Laws" (reimbursing a couple of clients on their credit card is residual compared to the huge amount of dirty revenues they musty be doing with such crooks)... I'm gojng to the police tomorrow, will complain against that company AND their bankers, and will never abandon until that company is shut down. If any one dare have the balls to jump in the wagon, be my guest, the more we are the more it'l get resolved rapidly : COLLECTIVE ACTION (are there any lawyer around who's also got crooked by them?)

    0 Votes
  • Ma
    MariaCar Jun 11, 2014

    I just saw a charge for $39.99 as well from WMV*Match.com. I called Mastercard right away to report fraud and canceled my card. I doubt match.com is responsible. It's a thief/thieves who do this to rip off people and/or mess up our lives.

    0 Votes
  • Xi
    xiaomei Jun 01, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I just found an unauthorized charge on my account in the amount of $76.72 dated 05/31/2014 by WMV*Match.com.
    How do I stop this charge?

    0 Votes
  • Xi
    xiaomei Jun 01, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I just discovered my credit car was charged $76.72 from WMV*MATCH.COM. It's unauthorized. How do I do that I can stop this charge?

    0 Votes
  • Fr
    Fred100 Mar 28, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Match is nothing but a scam, and the 2 weeks I was on it all I got was scammers. I told them I wanted my money back I haven gotten a email from them.
    And I found out that after making contact with one of the scammers that my gmail was hacked too.

    0 Votes
  • Qu
    QueenG1923 Feb 17, 2014

    I woke up to a live nightmare some cold hearted person took it upon themselves to take my hard earned money the following shown was on my statement :CRD PURCHASE 02/10 WMV*MATCH.COM [protected] TX $59.97, then they refunded the money back into my account a few days ago. People need to really get a life and stop trying to make a living by taking from those who work hard to make it.

    0 Votes
  • Jo
    johnt1297 Jan 30, 2014
    This comment was posted by
    a verified customer
    Verified customer

    MATCH.COM.LL.C
    Please refund $ 69.96 to my Acct No: 3764 been charge on 01/14/2014
    I have been cancel : johnt12972014130173152977

    0 Votes
  • An
    Angry Bue Bull Jan 30, 2014
    This comment was posted by
    a verified customer
    Verified customer

    My credit account was used for charged with the amount of R2254 on the 30 Jan while my card was in my possesion without any pin numbers known to anybody else!! My card has been stopped and I had to apply for a new card, which is very inconveniet and I will not be held resposible for that amoun fro ABSAt!!!

    0 Votes
  • Jr
    JR2009 Aug 13, 2013

    They're still at it. I see a class action lawsuit on the horizon. We'll need to find how exactly WMV*Match.com got our credit card numbers and go after that entity. Credit card fraud is a federal offense and punishment is severe.

    0 Votes

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