Marriott International review: Hotel stay

Subject: Concerns Regarding Stay at Fairfield Inn & Suites – Meridian, Mississippi

Dear Marriott Customer Relations,

This letter is written to bring to your attention several concerns regarding my stays at the Fairfield Inn & Suites, located at 148 Highway 11 & US-80 in Meridian, Mississippi.

I was traveling with the Diamond Tours travel group and had reservations for two nights at the above-referenced hotel — July 21 and July 30, 2026. The reservations were booked through Diamond Tours, Inc.

Upon arriving on July 21, I followed my usual practice of sanitizing the door handles, light switches, and other frequently touched surfaces. I was appalled by how dirty the door handles and light switches were. I chose not to bring the matter to the hotel management's attention at the time and instead decided to contact Marriott's corporate office. I am not certain whether each Fairfield Inn & Suites location is independently owned and operated; however, regardless of ownership, the condition of this property reflects negatively on the Marriott brand.

Additionally, as a Marriott member, I inquired during both stays about receiving Marriott Bonvoy points for my hotel stays. I was denied the opportunity to earn points on both occasions. I found this particularly disappointing as a Marriott member who values the benefits of the program.

On a positive note, I would like to commend the gentleman who supervised and maintained the breakfast area and food service during both mornings of our stay. He was attentive, polite, professional, and very accommodating. His demeanor and customer service were truly the bright spot of our stay and deserve recognition.

While I value my Marriott membership, my experience at the Fairfield Inn & Suites in Meridian was disappointing enough that I would avoid staying at this particular property in the future. I hope Marriott will review these concerns and take appropriate steps to ensure that guests receive the level of cleanliness, service, and member benefits they expect from the Marriott brand.

Thank you for your attention to this matter. I look forward to your response.