CB Online Shopping Marks and Spencer Password re-set link is not being sent to email address linked to account.

Marks and Spencer Reviews and Complaints

Marks and Spencer review: Password re-set link is not being sent to email address linked to account.

Hedggie of GB

Sep 08, 2025 6:40 am EDT

Verified customer

Featured review

Over past 2 days I have attempted to obtain a link from M&S so that I might re-set my password. So, upon initially trying to log into the account, I am asked to provide the contact email address. Upon doing so, I am told that the link has been sent. Over a day later and the link has still not been received, so I have requested same again this morning with same result.
I then tried contacting their Customer Support and came across the number 01695 0741. I called this number and was told "the code and number combination which you have dialed is invalid"! I then tried emailing to the email provided: "irelandwebsitecomments@customer-support.marksand spencers.com" The message was returned undelivered!
I've suffered severe illness an am unable to drive so have to shop on-line for the greater part. What exacerbates the problem is that I have an M&S credit card and have earned points / thus money off vouchers and cannot use these either!

Recommendation: Set up a new account, if you don't have gift vouchers to spend as their systems remain inadequate!

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Marks and Spencer Contacts

Marks and Spencer phone numbers

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38%
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71%
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100%
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Switzerland

More phone numbers

Marks and Spencer emails

customer.service.international@marksandspencer.com

100%
Confidence score: 100%

Support

nutrition@marksandspencer.com

84%
Confidence score: 84%

Marks and Spencer address

Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom

Marks and Spencer social media
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Sep 09, 2025
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