CB Online Shopping Marks and Spencer

Marks and Spencer Reviews and Complaints

Marks and Spencer review: Duty Manager Mark Jones at Shrewsbury, Meole Brace.

Ian R of GB

Jan 22, 2024 1:27 pm EST

Verified customer

Featured review

1.We returned a Rose plant in a pot valued £6 as it was a gift from a friend.

2. The buds never flowered after a week and shrivelled up.

3. As it was a gift it had we had no receipts. We did not want to embarrass our friend.

4. We asked the duty Manager, Mr Mark Jones to exchange the gift, as they had exactly the same plants with identical pots, in stock.

5. Mr Jones refused, saying we had no receipt and we had no proof it was purchased from M&S.

6. We tried to reason with him but to no avail.

Conclusion

1. Mr Jones has assumed therefore that we were lying as we had no paper proof of purchase, in spite that it was obviously an M&S product.

2. We are a retired couple and we were treated dis-respectively. He even tried to bring in another customer into the argument to side with him. We regard this as totally unprofessional behaviour.

3. We both have professional backgrounds, dealing with the public. We have 4 children and 5 grand children aged 13-20.

4. Waitrose and Sainsbury would not even question a customer over such a trivial amount.

5. We visit the store at least weekly and since January 2, we have spent £159.83.

Desired outcome: 1. We would like written apology from M&S and Mr Mark Jones.2. A written assurance that this disrespectful treatment of a customer is not M&S policy.

Confidential Information Hidden: This section contains confidential information visible to verified Marks and Spencer representatives only. If you are affiliated with Marks and Spencer, please claim your business to access these details.

0 comments

Add a comment

Marks and Spencer - Misleading information 14

Resolved

Marks and Spencer - Food order service - unable to use vouchers 1

Marks and Spencer - See below 13

Marks and Spencer - This is not just bad service. This is m&s bad service 4

Resolved

Marks and Spencer - I will not order off them again! 19

Resolved

Marks and Spencer - Unethical staff behaviour

Marks and Spencer - Cancellation of labor card

Marks and Spencer - Hello! I ordered 3 t shirt and a dress. Paid money for all but got only 2 tshirt and 1 dress

Marks and Spencer - Marks and Spencer mini chicken meals

Marks and Spencer - Bread counter at the Matlock Foodhall

View all Marks and Spencer reviews and complaints

Marks and Spencer Contacts

Marks and Spencer phone numbers

1800 315 803

Click up if you have successfully reached Marks and Spencer by calling 1800 315 803 phone number 6 6 users reported that they have successfully reached Marks and Spencer by calling 1800 315 803 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling 1800 315 803 phone number 30 30 users reported that they have UNsuccessfully reached Marks and Spencer by calling 1800 315 803 phone number

Australia

800 451 408

Click up if you have successfully reached Marks and Spencer by calling 800 451 408 phone number 11 11 users reported that they have successfully reached Marks and Spencer by calling 800 451 408 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling 800 451 408 phone number 5 5 users reported that they have UNsuccessfully reached Marks and Spencer by calling 800 451 408 phone number

38%
Confidence score

New Zealand

+44 208 090 9564

Click up if you have successfully reached Marks and Spencer by calling +44 208 090 9564 phone number 6 6 users reported that they have successfully reached Marks and Spencer by calling +44 208 090 9564 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 208 090 9564 phone number 1 1 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 208 090 9564 phone number

71%
Confidence score

Customer Service

+44 333 014 8555

Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8555 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8555 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8555 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8555 phone number

Store Queries

+44 333 014 8423

Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8423 phone number 1 1 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8423 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8423 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8423 phone number

100%
Confidence score

Sparks Team

+44 333 014 8111

Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8111 phone number 1 1 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8111 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8111 phone number 2 2 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8111 phone number

Furniture

+44 333 014 8222

Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8222 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8222 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8222 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8222 phone number

Food To Order

+44 333 014 8444

Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8444 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8444 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8444 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8444 phone number

Corporate Ordering

+1 (844) 345-5945

Click up if you have successfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number

United States

+1 (866) 996-1249

Click up if you have successfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number

Canada

+43 800 292 215

Click up if you have successfully reached Marks and Spencer by calling +43 800 292 215 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +43 800 292 215 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +43 800 292 215 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +43 800 292 215 phone number

Austria

+32 800 73161

Click up if you have successfully reached Marks and Spencer by calling +32 800 73161 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +32 800 73161 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +32 800 73161 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +32 800 73161 phone number

Belgium

+45 89 870 293

Click up if you have successfully reached Marks and Spencer by calling +45 89 870 293 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +45 89 870 293 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +45 89 870 293 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +45 89 870 293 phone number

Denmark

+33 800 900 705

Click up if you have successfully reached Marks and Spencer by calling +33 800 900 705 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +33 800 900 705 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +33 800 900 705 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +33 800 900 705 phone number

France

+49 800 182 0280

Click up if you have successfully reached Marks and Spencer by calling +49 800 182 0280 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +49 800 182 0280 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +49 800 182 0280 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +49 800 182 0280 phone number

Germany

+31 800 022 7628

Click up if you have successfully reached Marks and Spencer by calling +31 800 022 7628 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +31 800 022 7628 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +31 800 022 7628 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +31 800 022 7628 phone number

Netherlands

+34 900 933 426

Click up if you have successfully reached Marks and Spencer by calling +34 900 933 426 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +34 900 933 426 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +34 900 933 426 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +34 900 933 426 phone number

Spain

+46 850 692 192

Click up if you have successfully reached Marks and Spencer by calling +46 850 692 192 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +46 850 692 192 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +46 850 692 192 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +46 850 692 192 phone number

Sweden

+41 315 280 296

Click up if you have successfully reached Marks and Spencer by calling +41 315 280 296 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +41 315 280 296 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +41 315 280 296 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +41 315 280 296 phone number

Switzerland

More phone numbers

Marks and Spencer emails

customer.service.international@marksandspencer.com

100%
Confidence score: 100%

Support

nutrition@marksandspencer.com

84%
Confidence score: 84%

Marks and Spencer address

Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom

Marks and Spencer social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 30, 2025
View all Marks and Spencer contacts