I am extremely dissatisfied and highly upset with the treatment of my 9 month old pug puppy
I am extremely dissatisfied and highly upset with the treatment of my 9 month old Pug Puppy - Puggles in Cape Town. We flew on Mango down to Cape Town, Friday the 7th August on JE143. In Cape Town my 9 month old Pug puppy, Puggles was taken off the plane and just abandoned behind a locked door next to the baggage collection conveyer belt, outside the terminal, I was waiting on the terminal side of that door for what seemed ages, and then I heard him crying and I could not reach him – I looked through the cargo hatch (the conveyer belt was on, or else I would have climbed through the hole) I could see he was abandoned, there was not a human being in sight, it was cold and dark. Goodness knows how long he was left there before he started crying. (We landed at 12h50, and it was 13h30 before I got him). I eventually saw a very lethargic acting woman come strolling up towards the locked door, seemingly walking painfully slow, identified only by the key in her hand – not hurrying up even when I asked her to and not explaining why she took so long, plainly just ignoring me and unlocked the door. Puggles was in a state, he felt cold and was still crying (it is not the first time Pugg.
I bought 9 tickets through an agancy of travelstart for my friends birthday and to date we didn’t receive our money back from Mango when calling travelstart they are referring me back to Mango
I refuse to repeat myself on what I am complaining about. Pick up the phone and call me back! Shocking service from fly mango airlines. I will take to the public forum if I am not assisted today. My number is [protected]
On Friday 25 October, my partner and I flew the 8pm Mango flight (JE 174) from Cape Town to Johannesburg. All the air hostesses attitudes on this flight were despicable. They were so unfriendly and rude. Seems the little bit of authority they have has gotten to all their heads.I will NEVER fly with Mango again after this disappointing experience.
Flight was delayed to Cape Town this morning. So unreliable not for the first time. Pls improve ur service. I have a meeting scheduled for 8h30 and was hoping to be at the ve ur that time however due to the delay I won't make it. I experienced a 3 hour delay from cape Town to JhB in the past. Same airline Mango. Bad bad service.
Im flying to capetown this morning. Was supposed to leave 5:55 and here we are at 6:24 still waiting. We pay premium price to leave early as I have early business in Capetown and as usual Mango Airlines is delayed. Last time I am using this airline. It puts business at risk
So i book my sons ticket from durban to jhb but used his nickname by accident he had to pay in R350 is this what you do you robbing poor people just because of an accident this is so unfair for him to have paid that amount. The least you could have done is charged 100 rand but R350 is pathetic.
I will never ever in my life book for Mango to travel anywhere, it's absolutely the worst, everytime I book the flight is delayed by more than an hour! I have to now now miss my comittments. No no marn this is absolutely nonsense, both legs of my trip where a delay
Hi,
I paid for a ticket few days past from CPT to JNB but I'm yet to receive any confirmation email or itinerary for my travel, I never experienced such as this with other airlines, greatly appreciate if you kindly confirm my ticket and take the corrective action.
5 X packets of 20 Stuyvesant was taken from my on board luggage (Luggage in the cargo hold of the plane ).
Date : 24 September 2019
Time : 12:40 - 14:50
Flight No : JE 824
DEPART : GEORGE - JOHANNESBURG
I want my stuff to refunded as soon as possible .
Complainant : John De Laan
Ticket /Seat : 21 E
Contact : [protected]
I am disgusted by the fact that I could not keep my luggage with me as cabin was full. Surly you cater for one bag per passenger so not sure if you are allow passengers to take more than allowable luggage on plain. Disgusting and shocking from your airline. I was within my 7 kg allowance crap crap crap crap crap crap crap crap cap crap crap