CB Airlines and Air Travel Malaysia Airlines Not Satisfied with the level of Service MH2613 BKI to KUL

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Malaysia Airlines review: Not Satisfied with the level of Service MH2613 BKI to KUL

Syed Ahmad Faiz Bin Syed Yusoff Fadzil of MY

Feb 16, 2024 6:10 am EST

Verified customer

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To whom it may concern, I am really dissapointed and dissatisfied with the level of services rendered to me and the way I was treated by the ground staff at BKI Gate A5. My flight was MH 2613, my name is Syed Ahmad Faiz b Syed Yusoff Fadzil, my Booking number was : 5ANAF2.

I am a Platinum Enrich Holder MH [protected], while waiting for my flight bound for KUL, which was scheduled to fly at 1000 hours. I realised that the flight was delayed when none of the passengers were called to board the plane at 1000 hours.

There were no announcement made to inform the passengers. Worse still the announcement was only made at 1015 hours. Stating that theres a technical problem on the seat. What Irked me most was, as a business passenger I would have just stayed at the lounge if I knew that there was a delay.

At 1025 hours I recieved a call from one of the ground staff hp No [protected] asking me to go to counter, she identified herself, as the Person In Charge. She told me that the flight is having a technical problem and mainly for my assigned seat, She the offered me two options, either i can defer my flight to a later time of I ll be DOWNGRADED to Economy. Which I asked her why is it me ? with A smirk on her face she said I m the only one travelling alone.

I politely turned down the offer as I said I have a meeting at 2pm in my office and I have paid for Business Class ticket. When I boarded the plane, to my amazement I saw 2 seats were vacant 1C and 1D.

My question are, why on earth the PIC asked me to be downgraded to economy when there were 2 empty seats on row 1. No 2, there was nothing wrong with the seat that I had chosen which I dont understand why did the PIC lied to me?

I demand an explanation on this. Can someone contact me to explain what is happening. I can be contacted at +[protected] syed.[protected]@yinson.com

Claimed loss: My time, missed my 2pm meeting and interview with local newspaper.

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