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Malaysia Airlines Complaints 1006

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J
9:59 pm EST
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Malaysia Airlines hold me in airport and ask me to pay my round trip ticket

Dear Sir,

I am a passenger of Malaysian Airline going to Kuala Lumpur January 24, 2009 I was abled to flight going to Kuala Lumpur. But when Im going back to the Philiipines last January 30 they hold me in the airport for the reason that i dont pay my round trip ticket. The staff of the airlines ask me to pay for my trip. How come before my departure to the Philippines I confirmed my ticket to their ticketing office and it was confirmed and paid? They force me to pay it if not i will be jailed. Because of my fears I was forced to pay for my ticket from Philippines flight to Kuala Lumpur. So much uncomfortable situation happend to me and fears manifested into my life...

Sir, I hope I can hear from you soon I need my complaint to be forwarded.

Thank You
Jerrylyn

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12:23 am EST
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Malaysia Airlines payment

I have make numerous call to malaysia airline in miri pertaining to usd 80 owed to me due to lost of products during my flight from kl-kuching-miri. Each time, officers been telling me they update their reimbursement and I don't know how much I spent on phone call alone. I been told that they have sent to me which I never received. This has happen a year ago and I have yet received anything except lies form their department in miri, sarawak. Very very bad service!And big liar!The only option for me is to get legal redress!

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yongyewmeng
, MY
May 25, 2013 8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have bad experience with Malaysia Airline and hope you can appeal for me
after I missed the connecting flight from KL to Labuan

I explained to the check-in counter staff that there is no announcement on
the change of gate for Labuan connecting flight and no staff to guide me
upon my arrival to KL. I told them that the departure screen wordings are
small, difficult to see as the wordings change too fast. They announce my
name / final call to board the plane but give me very little time (about 5
minutes) to rush to the new gate only to see the aircraft elevator shaft
retrieving. I also told them that I was first time in KLIA and not familiar
as the gate distant is quite far apart.
The check-in counter staff refers me to the ticketing counter (next to C1)
and I explain the same to them. Both the counter staff spoke with each
other on the phone and they did not accept my explanation.

The ticking counter staff give me 2 options:
1. Pay RM124 to be put on waiting list on the next flight at 1855
2. Pay RM427 to get confirm seat on the next flight at 1855
I chose option 1.

I check with the both counter staff several times on my chances of seat
under the waiting list but they told me that I have to wait till 1820 for
the answer. The queuing service at the ticketing counter is slow (about
half to serve per passage and no place seat while waiting). They were
unfriendly towards my enquiry on the waiting list.
At 1815, the check-in counter staff (Domestic Standby, B18) told me the
flight is full and give me 2 options:
1. Pay RM937 for the business class seat (still available)
2. Put on waiting list again for the next day flight

I told them that they put me in difficult position and gave me very little
time to react (only 20 minutes prior to check-in and departure). The
check-in counter staff said they will close the gate in 1 minute time and
asked me to decide immediately.
I have no choice but to choose option 1 as my customer expects to meet me
at 7.30 a.m. the next day.
The encounter above makes me feel bad about Malaysia Airline service and
their treatment to passager

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Terrylim6011
, MY
Oct 09, 2012 7:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just want to complain about mas check in counter staff, name Ana, counter B14, Time:9:50pm, date:09/10/12.she was very no manners and service was bad .not helpful to customer.dont look down ppl because is economy class.

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J
11:30 am EST

Malaysia Airlines Bagage Lost

RE : Bagage lost

I am very disappointed about the event happen to me dated on 01/12/2008 for the flight to Hanoi MH752.The bagage lost and that is not only happen to me but a group of passengers well.This really destroy the image of MAS as one of the world class airline.In fact, this event cause lots of damages on me in term of emotion and unnecessary expenses. Even then, MAS should be taken the fastest step to send the bagage out to the victim and should called the each individual to inform them the status of the lost bagage. However, this never happen and i need to wait but do not know when MAS can return the bagage to me. I hope MAS can give me the good explaination and compensation as well.

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KL Lee
, US
Nov 04, 2018 1:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MH1471 lgk to kul 22.55.
Delayed.
Screen show gate 3 and mas is gate 5.
No attendant, no info until 23.00 walk in selambar and tell me don't know where is the flight. Radar not showing.

MAS !

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AlanChuah
, CN
Jul 13, 2013 12:33 am EDT

Malaysia Airline flight from Kuala Lumpur to Guangzhou plane has down graded from two ailes to single aile. MAS is going back ward from bigger plane to small plane for 4 hours flight. Next time we should boycott and take other airlines.the flight was very uncomfortable and not worth paying.Better take Airasia.

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KIMBEZ
, EG
Nov 29, 2011 10:32 am EST

maxstart.vivi@gmail.com
Tel : [protected]-[protected]
Beneficiary Name: FEINIER MERCHANT CO., LIMITED
Beneficiary Bank: HSBC HongKong
A/C number: [protected]
SWIFT CODE: HSBCHKHHHKH
BANK CODE: 004
ADD of bank: 1 Queen's
Road Central, Hong Kong

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C
11:04 pm EDT
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Malaysia Airlines excess baggage charge

When we booked our luggage in we were over our limit, this has never happened to me before, I have travelled many times with Malaysia Airlines.
We booked our luggage in at Hong Kong we were told we had excess baggage, I would like to know why we were not told we could have sent the excess luggage as un-accompanied luggage, from what I have been told it is a lot cheaper than what I had to pay. Also the plane we were on was no-where near full.
Also when I tell people this (it is not good for Malaysia Airlines) I am told other airlines do not charge excess baggage, why does Malaysia Airlines charge? Why do Malaysia Airlines charge so excessively for excess baggage.
I in future will think hard before travelling Malaysia Airlines again and also others who listen to my experience will think twice about it too.
What would I be happy with, half my money back we were charged a heftily for the excess.

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Sew Chai Foong
, MY
Jun 30, 2013 10:46 am EDT

I call up to customer service on 25/6/13, the answering machine ask me to leave my phone number & they will call Me back shortly. At 14.51 a malay ladies customer service call me & i told her that i will like to purchase a ticket to Hong Kong using travel voucher. I stay in Klang & will like to go to the nearest ticket counter. She advice me to go Subang Airport. I went there on 26/6/2013, after queing for about 20min I was served but to my disappointment the staff told me they can't issue me MAS ticket & direct me to KLIA or KL Sentral. Why the knowledge from customer service at the call centre was so poor they can't even provide accurate information to the customer.

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MSin
Adelaide, AU
Aug 01, 2016 5:29 am EDT

Renewed my passport on my trip back in Malaysia, with the new passport details, I manage to check in online on my flight back to Australia and received a confirmation for it. When I went to drop my baggage at the counter, the officer told me I need to transfer my visa details to my new passport or I'm not allowed to board the plane. Was told to get it done from the ticketing counter. The lady at the ticketing counter said she need 24 hours notice for the transfer. 15 min later, she said it's all sorted and I need to pay RM30 for it. Was quite surprise as the visa transfer usually do not cost anything.

Only to find out 2 days later the lady at the ticketing counter applied a new tourist visa rather than transferring my details from the old passport to new. Because of this, I'm no longer allowed two rim in Australia. Called the customer service, all they told me was I need to go to the immigration and they have nothing to do with this. When I asked to speak with manager or supervisor, they told me their supervisor only work in office hours. Meaning to say MAS employee work with no supervision..hence the service.

Went to the immigration to tell them what happen and it get sorted in 15 min. Looks like know exactly what happen. Guess this is a very common problem coming out from MAS.

Coming back to checking in online with new passport details. Why am I allowed to check in if my visa has not been transferred? The lady the check in counter could not answer my question.

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Cecilia Gomes
, BD
Aug 01, 2016 4:34 am EDT

Hi
I am Mrs.Cecilia Gomes. I on boarded Malaysian Airways flight MH - 148 from Melbourne at 2:30 pm local time and landed in Kuala Lumpur International Airport at local time 9:05 pm. My flight to Bangladesh, as issued in the ticket, was supposed to leave from Kuala Lumpur at 10:20 pm and land in Dhaka at 12:10 am on 29th August. But at the airport in Malaysia i was informed that my flight would not be leaving at 10:20 pm that day but the following morning at 9:40 am and that it would land in Dhaka at 11:35 am.My seat no. was 11D. I was a wheelchair passenger and i was not given any hotel or any kind of nourishment for the night. I had to stay over at the airport and sleep on a chair. I have problem of arthritis and became more sick staying nightlong at the airport in such terrible condition. I had requested the attendants several times to check on the availability of flight / hotel but the staff members were not co-operative at all.
To keep a sick person waiting without earlier information in a wheelchair for more 11 hours 30 minutes is too much without a proper resting arrangement.
I am really disappointed by the poor level of service from this world class(!) career . On returning to Dhaka i became very sick and couldn't move for the last one day. I feel that my poor health will remain that way for the next few days and I demand proper compensation from the airlines authority and expect an apology.
Thanking you in anticipation of a quick response of compensation.
Mrs.Cecilia Gomes
contact: 0088-[protected]

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Bakest
, US
Jul 12, 2016 5:40 am EDT

I have been planning my trip to Malaysia for the last 6 months. It finally arrived and I Left for KL on the 10th of Dec. My flight was absolutely terrible: The air host was so rude: I asked (nicely) if i could have another blanket, he barked: 'N0!' and walked away. . He host shoved food at me, leaned over me to shake the passenger next to, (roughly) - I WAS HORRIFIED i was scared to ask for anything. When the flight was over, i went to collect my baggage... problem was MY LUGGAGE NEVER ARRIVED!No one knew where it was - there was no record of it leaving JHB., Two days later, I received word that my bag was never tagged. They had to break open the built in lock (this bag cost me R4000 by the way) and when i identified items from across the world, i was told that my bag would be sent to me on the next available flight. I was suppose to receive my bag today, but there is one problem... MY BAG WASNT LOADED... AGAIN!

Whats more, is Malaysia airlines 'generously' offered to pay a whole 300 Riggets for a bag of items that was probably worth around R25000. I am apparently getting my bag tomorrow... we'll see. I fly back on the 6 Jan, and demand that my boyfriend and I are upgraded!

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Adrian8909
, GB
Nov 26, 2009 7:43 am EST

Malaysia airlines attempted to charge my wife and I £790 for 11kgs on a flight from KL to Heathrow. We paid £200 in the end only to find the flight was empty. The check in clerk told us that this is the way they make their profits. Don't fly Malaysia Airlines they are cheats!

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Eagle Eyed Man
, AE
Feb 27, 2009 12:53 am EST

In my opinion the complainant is making unnecessary fuss and has an ulterior motive in complaining. Every traveler knows very well that airlines allow a specific baggage allowance. I dont think this traveler is so stupid that they dont know they were carrying excess baggage.

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Amanda
,
Nov 03, 2008 1:57 am EST

My parents had to pay 570 pounds for 15 kg excess when they travelled from Heathrow to KL 3 days ago with Malaysian Airlines. I'll never travel with Malaysian Airlines again. It's Qantas for me from now on!

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Eamonn
,
Oct 28, 2008 7:56 am EDT

OVER THE LAST FEW YEARS ME AND MY WIFE HAVE GOT FED UP WITH BEING STUNG FOR EXCESS BAGGAGE AFTER A LOT OF THOUGHT WE DECIDED TO DEVELOP A SUITCASE WITH BUILT IN SCALES. WHICH HAS A LCD DIGITAL SCALE IN THE HANDLE IT A NEW VENTURE FOR US BUT WE THINK IT COULD BE THE ANSWER TO AVOIDING EXCESS BAGGAGE CHARGES AND LONG DELAYS AT THE AIRPORT WE HAVE RECENTLY BEEN FEATURED ON CHANNEL FIVE GADGET SHOW AND WAS DESCRIBED AS GENIUS AND SAID NO ONE SHOULD TRAVEL WITH OUT ONE
WWW.ECOSUITCASES.CO.UK

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A
11:37 pm EDT

Malaysia Airlines misuse & theft from by check in baggage

I traveled from guang zhou (can) to chennai (maa) via kuala lumpur by malaysia airlines on 10.08.08 along my 3 colleagues.

all our baggage where booked in the name of one of my colleague in guang zhou by malaysia airlines inspite of our request for a separate bookings. while collecting the baggage at chennai, malaysia airlines representative at airport informed us that my suitcase got damaged during handling and property irregularity report were made (attached).

While checking the goods in the suitcase, to my surprise I found at my new camera & apple I pod were missing. my suitcase was badly damaged on one side by using a knife or a blade. I suspect that some one would have trapped the items during in - transit at kuala lumpur airport.

difference in the baggage weight during booking and dispatch were noted by the malaysia airlines representatives at chennai. I lodged a complained with m/s malysia airlines based on the property irregularity report and I have no response as of now. they were only interested in doing the repair work for my bag and not bothered about my goods loss.

I am sending repeated mails and some times get response as "under investigation".

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Jaydi54
, IN
Jul 06, 2009 1:04 am EDT

Hello buddy...same thing happened with me, , , can you send me the details of the authorities you complained..

Jaydip

janak.jay@gmail.com

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CHEFTB2
, IN
Feb 02, 2009 2:16 am EST

I have forwarded my Complaint to all authorities at Malaysian Airlines, but have still not recceived any feedback, forget expecting an Apology from Malaysian Airlines.

This mail is to express my Utmost Disgust & Dissatisfaction of your Services experienced on 22nd January 2009.
This may seem to open up a Pandora of complaints, but in spite of being frequent flier with MH, this experience has been very unsatisfactory.
We traveled on the 22nd January from Mumbai to Kuala Lumpur for a Conference at KL. The flight was MH 195 ETD 2355 hrs, Seats 32 J and 32 K and had the following concerns:

* There were quite a few mosquitoes in the cabin. Though the Stewardess brought us soothing balm from her personal possession for the mosquito bites, it did not quite help.
* The condition of the Flight was poor with broken arms and scratched TV panels. This was brought to the notice of Senior Stewardess.
* In spite of the Flight being very light, there was shortage of Non Vegetarian food and by the time the trolley reached us the food was over. We declined eating Vegetarian food and were served Bread rolls and Butter with some Salad only. Unfortunately we FOUND A STRAND OF HAIR in the butter and completely lost Appetite with the whole sequence of events.

We had a delegation of 47 Passengers traveling for the Conference booked by our Mumbai Office and were worried if they would be subjected to the same experience. During my last Conference to Ho Chi Minh, Vietnam, MH had lost the Baggage of 5 of our Delegates and this was the second bitter experience, faced by myself.
Being in the MICE business, we do travel often with various number of Delegates, and such experiences deter us to suggest Malaysian Airlines to any of the trips from India.
We have a Flight back on 28th January at 2005 hours and would certainly approach the Duty Officer to lodge our Complaint and feedback.

This experience certainly needs a serious view from the Higher Authorities at MH, since we feel that the Services are deteriorating day by day.

Hoping to hear from you on email
Thanks and Regards

Tarun

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V
7:32 am EDT
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Malaysia Airlines horrible attitude

The flight was at 12:30. I was very tired when I got onto the plane. The speakers had announced for everyone to turn off their phones; my mind was a blur because I usually do not sleep this late. A few minutes after the announcement, I realized my phone was still on, and had Google Earth running on it, because I had been using it before. I pulled my phone out in order to close the program, and then shut the phone down, but then the captain came by, grabbed the phone from me and started yelling at me, saying phrases like "do you want to kill me?" "Did you hear the announcement?" "I will kick you off of this plane right now". I was outraged, because I was in the process of turning my phone off! I had simply reacted a little late to the announcement! He was right in asking me to turn off my phone-which i was in the process of doing-but his hostile attitude was what made the whole thing a huge deal for me. Had he said "please turn off your phone", it would have been better. He yelled at me as if I were some sort of a criminal. The Malaysian people are very nice, but to Malaysia Airlines, I suggest you ask the worker wearing a white shirt, black pants, who I assume to be the captain Francis (I believe, the captain in charge of flight MH 370 on March 24, 2008) whether what he did was right, and whether people like him would make your company lose customers, and thusly money. After this experience, I think that a little change should be placed upon Malaysia Airlines' slogan: MH, not just an airline code, Malaysian *Hostility*, not Hospitality. All would have been well-no, excellent-if the idiot worker had actually found out all the facts and had not jumped to conclusions. Next time I go to Malaysia, I MH will certainly not be my first choice. Even the crappy Air China is better in comparison (in customer service aspects)!

But don't get me wrong here. The Malaysian people are a very good people. I just think that the training that MH uses is inadequate, and that the captain should learn how to speak with people without SERIOUSLY OFFENDING them. Food is great, movies are great, just CHANGE YOUR CUSTOMER SERVICE AND THE ATTITUDES OF YOURS STAFF!

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Nur Ali
Perth, AU
May 23, 2023 6:24 am EDT

E-tickets [protected] and [protected] Refund of AUD644 per passenger processed on 15/12/22 by Ms Tiru Manggai Kumaravello, but was only refunded AUD5.91 per passenger on 24/02/23. Error not rectified despite 7 calls later. Now told that travel voucher for my pre-Covid19 cancelled flights will NOT be honoured! This is cheating your customer!

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Meli Mesa
, US
Dec 31, 2022 9:11 pm EST

On Friday 23/12/22, the flight MH134 from Brisbane to Kuala Lumpur was cancelled due to a birdstrike. However, it has been 3 days and there has been no communication to the passengers (other than an email on the 24/12 to state that the flight had been cancelled).

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Andrew beh
, MY
Jan 13, 2020 8:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Flight MH804 departure 17:35 on 4 Jan 2020 from KLIA to Manila phillipines, when my luggage box arrived at Manila airport it was dented, after reach home and open the box, the metal containers was totally dented. I hope the Mas airlines should seriously look into the mishandling of customers (property's) luggage issues.

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Alexandre Andruch
, US
Sep 11, 2019 10:08 am EDT

I have called 4 times to phone 132728, I was attended by 4 different attendants who do not solve the problem. Booking UIPJHB I want to change origin (Melbourne) and destination (Brisbane), attendants do not solve, they asked my mobile, they promised to call me back but they did not. My name is Alexandre Andruch, mobile +61 [protected], thanks

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Priyanka patel
, US
Aug 24, 2019 6:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello I'm writing this regarding my missing bag. Its a dark blue colour bag with name of Sanket patel. I found out that the bag is at Kuala Lumpur International Airport. It supposed to be send at Auckland international airport. Please let us know if you have any information about my lost bag. Thank you.
Please call me at +[protected].

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Manjunatha narasimhaiah
, US
Aug 20, 2019 3:10 am EDT

Date:12th Aug 2019
PVG - Shanghai airport
Flight - MH0388

I traveled from Bangalore(BLR) to PVG through connection from Kuala lumpur, however my check-in luggage not received at PVG airport

Check in luggage details are : MH718054

Please contact: +91 [protected]
manjunatha.narasimhaiah@in.bosch.com

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Mohd Zaini Bahron
, US
Jul 06, 2019 2:13 pm EDT

MH 2530
KUL-KCH
[protected]
SEAT 9C

CABIN CREW DIDN'T SERVE THR FOOD DURING THE JOURNEY EXCEPT KACANG.

ZAINI
[protected]
mzainibahron@gmail.com

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Parag Das
, IN
May 01, 2019 1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was travelling from KL to Mumbai on 20th April by Malaysia Air lines MHO 194 . I purchased a GORGIO ARMANI set of perfume for 226MYR
On reaching India & checking the same I realised that the pack was of 12/2016.. is very old & perhaps expired .

Shall be obliged if replacement given
*91 [protected]
parag.das@pidilite.com details attached

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soliver69
, US
Apr 27, 2019 11:10 pm EDT

I booked a ticket from SIN-KUL-PEN and the Malaysian Airlines booking system recorded my name incorrectly. They want to charge 150MYR to fix an error that was caused by their booking system ! They also say that I can't be refunded because of the restrictions. This is completely unacceptable and I will never fly Malaysia Airlines again.

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Dr. Ashok Siddha
, US
Apr 27, 2019 4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was travelling from Brisbane to koulalampur by flight no MH 134 seat no 35 G on18/0/2019at23.20
Mobile no +[protected]
Pune Maharashtra India

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About Malaysia Airlines

Screenshot Malaysia Airlines
Malaysia Airlines is a major airline operating flights from its home base in Kuala Lumpur to destinations across Asia, Europe, and Oceania. It offers passenger and cargo services, with a fleet that includes wide and narrow-body aircraft. The airline provides a range of classes, in-flight entertainment, and a frequent flyer program.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Malaysia Airlines in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Malaysia Airlines. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Overview of Malaysia Airlines complaint handling

Malaysia Airlines reviews first appeared on Complaints Board on Mar 26, 2008. The latest review Not Satisfied with the level of Service MH2613 BKI to KUL was posted on Feb 16, 2024. The latest complaint complaints misunderstanding & services of open ticket was resolved on Dec 19, 2019. Malaysia Airlines has an average consumer rating of 2 stars from 1006 reviews. Malaysia Airlines has resolved 118 complaints.
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  1. Malaysia Airlines Contacts

  2. Malaysia Airlines phone numbers
    1300 883 000
    1300 883 000
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    4%
    Confidence score
    Malaysia
    +1 (800) 552-9264
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    United States
    +1 (877) 509-4646
    +1 (877) 509-4646
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    Canada
    132 627
    132 627
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    64%
    Confidence score
    Australia
    +1 (800) 102-7778
    +1 (800) 102-7778
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    India
    +60 378 433 000
    +60 378 433 000
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    +44 330 365 0080
    +44 330 365 0080
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    23%
    Confidence score
    United Kingdom
    +35 315 621 192
    +35 315 621 192
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    Ireland
    +64 800 777 747
    +64 800 777 747
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    New Zealand
    +43 158 536 3020
    +43 158 536 3020
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    Austria
    +32 27 120 550
    +32 27 120 550
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    Belgium
    +33 155 698 156
    +33 155 698 156
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    France
    +49 693 8079 1399
    +49 693 8079 1399
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    Germany
    +39 243 458 374
    +39 243 458 374
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    Italy
    +31 202 035 493
    +31 202 035 493
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    Netherlands
    +7 495 641 5121
    +7 495 641 5121
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    Russia
    +34 918 368 518
    +34 918 368 518
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    Spain
    +46 855 569 166
    +46 855 569 166
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    Sweden, Norway & Denmark
    +41 442 869 950
    +41 442 869 950
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    Switzerland
    +86 400 601 5331
    +86 400 601 5331
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    China
    +81 344 774 938
    +81 344 774 938
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    Japan
    +63 22 313 955
    +63 22 313 955
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    Philippines
    +966 26 670 011
    +966 26 670 011
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    100%
    Confidence score
    Saudi Arabia
    +65 67 231 009
    +65 67 231 009
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    Singapore
    +82 234 834 849
    +82 234 834 849
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    South Korea
    +94 112 344 322
    +94 112 344 322
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    Sri Lanka
    +66 27 873 513
    +66 27 873 513
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    Thailand
    +84 444 583 372
    +84 444 583 372
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    Vietnam
    More phone numbers
  3. Malaysia Airlines emails
  4. Malaysia Airlines address
    Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, Subang, 47200, Malaysia
  5. Malaysia Airlines social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Malaysia Airlines Category
Malaysia Airlines is ranked 31 among 221 companies in the Airlines and Air Travel category

Most discussed Malaysia Airlines complaints

food safty
1
(opinions to this review)

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