The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Makro Onlinecomplaint mak1023024

N Nov 27, 2018
This review was posted by
a verified customer
Verified customer

Hi

I placed and order for Hilook DIY Kit on the 14th. showing that there is stock available the same day the supplier ASN tech support advise their is no stock available.
I submit a query the same day the 14th confirming the information from the supplier.
I have spoken to 4 different people now on different dates each promising to phone me back but never does.
Spoke to
Charne 26/11
Thabo on the 23/11
Busisiwe (Supervisor) 27/11
Makro is fast to take your money but when paying it back there is no efficiency at all.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Makro Online's response · Sep 03, 2019

    Good day Naomi,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board Team

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