Menu
For Business Write a review File a complaint
CB Retail Stores Makro Online Raleigh shadow mtb 20 black /blue
Makro Online

Makro Online review: Raleigh shadow mtb 20 black /blue

P
Author of the review
4:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1.I Bought the bicycle -raleigh on the 26/11/23 at Makro carnival .around the 15 ,my boy told me that the bicycle is broken and when i checked it ,i found that the chain is not moving .ON THE 20/01/24 I took the bicycle to makro carnival and upon my arrival they told me there is a technician who can check it . The guy called technician came and told me he will fit in the chain and the bike will be fine .i waited for 3 almost 2 hours waiting for the bicycle .

he put the chain and i went back home .upon my arrival and in less than 3hrs the boy came bleeding with one paddle broken and he got injured when the paddle broken.On the 21/01/24 i went back to makro with the bicycle and the boy .Upon my arrival i found another customer with the same bicycle with the same problem of broken paddle .the customer told me she bought the bicycle on the 20/01/24 and the paddle got broken the same day .i told the technician that the bicycle is making sound every time the boy has to apply the breaks.he tested that bike and the boy also ride it and the technician agreed that there is a sound.he went to call the department manager called LESANG RAMOKOKA who arrived with attitude and told them to give me the bicycle because he cant see anything wrong with the bicycle .he said to those employees that they must not take the bicycle or refund me .he tested the bicycle and heard the sound and still delegate that the bicycle is okay not even considering the fact that the boy is injured and with bandage on the foot.i also ask my self if you train these people you gave the managerial position how to handle the customer or the complain .his attitude and questioning shows that he lack so many things in that position .if possible someone with skills should replace him.i left the bicycle after one employee decided to book it in.

Claimed loss: i travelled to Makro on 2 occassions and using a lot of fuel and time .

Desired outcome: i want MAKRO to refund me since the manager instructed the technician to give me the bicycle and that there is nothing wrong with it. he can hear that sound in the bicycle but still say it is fine .

Confidential Information Hidden: This section contains confidential information visible to verified Makro Online representatives only. If you are affiliated with Makro Online, please claim your business to access these details.

0 comments
Add a comment

More Makro Online reviews & complaints

Makro Online - purchase of frozen baked piemans pies 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - my order number mak698430 not delivered as yet. no trace of my order. 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - bennett read bagless vacuum cleaner 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - unethical behavior/ makro misleading public
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - makro riversands
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Makro Online - overdue undelivered order (mak2437902) with enquiry ticket #499513
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - samsung 7 kg washing machine 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Makro Online Contacts

  2. Makro Online phone numbers
    +27 860 300 999
    +27 860 300 999
    Click up if you have successfully reached Makro Online by calling +27 860 300 999 phone number 42 42 users reported that they have successfully reached Makro Online by calling +27 860 300 999 phone number Click down if you have unsuccessfully reached Makro Online by calling +27 860 300 999 phone number 57 57 users reported that they have UNsuccessfully reached Makro Online by calling +27 860 300 999 phone number
    +27 117 970 300
    +27 117 970 300
    Click up if you have successfully reached Makro Online by calling +27 117 970 300 phone number 32 32 users reported that they have successfully reached Makro Online by calling +27 117 970 300 phone number Click down if you have unsuccessfully reached Makro Online by calling +27 117 970 300 phone number 41 41 users reported that they have UNsuccessfully reached Makro Online by calling +27 117 970 300 phone number
  3. Makro Online emails
  4. Makro Online social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 10, 2024
Makro Online Category
Makro Online is ranked 34 among 124 companies in the Retail Stores category