Makro Online

I have not received any update or communication regarding delivery of my online order placed on 7 Oct 2019. Order no MAK2191702. I used the WhatsApp platform to follow up yesterday and still waiting. I followed once again earlier today and then called the call centre. I was promised that someone would get back to me with an update but once again, still waiting. This is ridiculous to say the least for a company like Makro. I am really disappointed.

Hi

I placed an order 3 October 2019 which has not been delivered. There has been very little follow up and information given. I have had to make several calls myself to follow up on delivery which I was informed was going to take place on the 07/10/19 by the Customer Care Agent. I got 2 call backs from Customer Care Agents both of them inconclusive. Please escalate and advise on delivery date.

Regards

Order detail #MAK2158455

Online order #MAK2158455

Order was paid for on the
6 September 2019

i phoned them every day every day is the same story from the call centre

STEELCRAFT Dish Rack 2 TierProduct ID: [protected]_EAQTY: 1
Unit Price R 64900

ADDIS Comfy Grip Dust Pan and Brush SetProduct ID: [protected]_EAQTY: 1
Unit Price R 13900

Please contact me or refund my money

I placed my online order on 3rd October 2019 .(MAK2189151). The terms and conditions state delivery between 2 to 5 working days. It is now the 10th of October and i STILL have not received my order. This is utterly unprofessional and every time i speak to a different person and get no feedback. Eventually today i called them again and after treading to cancel the order the truth comes out that they have no stock, and will only be getting stock in December. So i requested the order to be cancelled and now have to wait 7 days for a refund.

If you order anything, don`t use Makro online.

I visit the Makro liquor store every so often as I enjoy the specials and their wide selection of sparkling wine. However, it is generally a task I take on with dread as the tills are very often reduced to one being in operation. Last week yhere was a huge order going through the one and only open till point. Next in line was a couple in front of me and, eventually, I had eight people queuing behind me. We all stood there expecting another till to be opened, but nothing happened. Eventually I phone the call centre, whilst I stood in the queue. The lady was extremely helpful and said she would contact the manager immediately. A few minutes later an extremely sullen person appeared and opened a second till. This is not a once off occurrence. The manager is out of touch with his staff and his customers. The attitude of the staff is resentful and unpleasant. That is why there is no point in asking for the manager to rectify the situation as the hostility in the store is very evident. Makro needs to raise their game in staff training.

I placed my online order on 30 September 2019. The terms and conditions state delivery between 2 to 5 working days. It is now the 10th of October and i STILL have not received my order. This is utterly unprofessional and is costing me money now as i need the items purchased. Makro won't see me again.

Why promise (and pertinently refer to your terms and conditions) if YOU do not stick to it?

I cancelled my online order and requested a refund on 22th September (before being available for delivery). Makro acknowledged receipt of my request also on the 22nd.

On the 29th, Ntabeleng from Makro assured me that "We have escalated the query to the store so that they can assist in urgently cancelling the order."

Since the 29th, I have sent numerous emails and made several calls to get the matter resolved, to no avail.

4 October Macro informed me that my order is ready for collection - " Your order MAK2175863 is ready for collection!
Please collect your order from Silver Lakes within 7 days and don't forget to bring your ID with you."

There is something seriously wrong with Makro's customer service.

Please give this your urgent attention and refund me as promised.

Regards

M M Pretorius

This is not only pathetic customer service, but unethical as well.

Online request: 08/09/2019 at Makro Centurion
EFT info sent: 30/09/2019
To date: No refunds received

Ordered the ECO Trolley Backpack on the 31st July 2019. Online order #MAK2103517

After countless calling and e-mailing for the item to be delivered after the estimated date of delivery on the online site. the school bag was delivered only on the 17th August 2019.

Upon opening the package, the backpack shoulder straps are torn.( Pictures attached). I have received the order late and damaged. As a consumer I have the Right to quality goods and services (The Consumer Protection Act)

I think its best to arrange pick up of the order and refund the amount paid for the backpack. Makro online has failed at effectively fulfilling this online order

I refer to Reference number 290190 regarding my call and complaint to head office recently. I have still received no feedback or reimbursement due to R 700 loss of income suffered as a result of very poor service by Makro as explained to the operator. Please contact me urgently to resolve this matter.
In brief it was a single online order which arrived in separate parts, the 2nd part being 3 days late and including a damaged item. The delay resulted in 2 of my private tuition classes having to be cancelled which were charged at R 350 per class. I require this amount to be refunded. I am a very poor person who lives month to month and cannot just throw money away like this through no fault of my own.

Good day

I placed an order online on September 19th. Order number MAK2179120; and delivery was supposed to take place within 2-5 working days.

Until now, October 3rd I still have not received my item. I called last week and was reassured that my order would be delivered on Monday the 30th of September, but nothing happened.

Though I placed the order as a private customer, my delivery address is a business address and when I called I reiterated that delivery can just be made at reception.

Please Makro either deliver my item or refund my money please. This is just plain sloppiness and I do not understand why I have to chase after a big store like Makro to deliver a product I've already paid for.

Disgruntled customer

Pam Ngweny

I ordered a treadmill online from Makro on 20 September 2019.
It has been almost TWO WEEKS and my treadmill has STILL not been delivered as committed.

Order was placed on 20 September, on 23 September I received a call from the store to advise that the order will be delivered on 24 September and that I must please be available as they will deliver before 2pm.

24 September (being SA Heritage day) was a national public holiday, and I had to cancel plans to stay home to receive the order. NO order was received, no calls or communication was received from the store. They simply "did not pitch"

On 25 September (a working day), I received a call from the security in my complex to advise that the delivery had arrived. I told the security on duty that Makro had not arranged anything with me for delivery on this day, and unfortunately I cannot leave the management meeting I had been in, to rush home for the order (highly unprofessional of Makro to not pre-arrange deliveries with working class clients)

I told security to ask them to wait about an hour if possible, and I will make a plan to get home as soon as I could. They could not, and they then left.
I have called in constantly during these 2 weeks, only to be given numerous excuses, and promises to deliver / the agent has told me that they will "call me back to advise on the delivery date" - still no feedback.

Till this day I have still not received my order, confirmed and paid for 12 days ago, and I have no idea where my order is or when it will be received?

Absolutely unacceptable and pathetic service.

I bought several things online, about R32 0000 worth.

They promise is to deliver 7 days after you pay, SORRY that is not TRUE.

On 23 September 2019 - I emailed and phoned to cancelled the order.
I went to another store bought the items on 23 Sept and was delivered on the 24th September.

ON the 26 I got a partial order, I send this back as I cancelled the order.
I cancelled the complete order, which was broken up in different orders from different stores.
An item that was advertised al of a sudden was discontinue - why is it still on your site.

Out of the complete order on store/branch did a great job I got the microwave in time.

Will I really buy online from Makro -- mmmm don't think so.

So I phoned the call centre to request when can I expect my refund of R28 000

The staff member did not really know how to answer, as her skill of checking what is going on her system mmmm terrible.

Please sort this huge unprofessional service debale out please

HI, I ordered something online by Makro and hens I also was asked delivery fee for the product I bought, its now the 01/10/2019 and still nothing just says in progress in my profile order. Phoned 3 times not resolved. now there is no stocked left and they need to get stock from supplier. if you don't have stock don't advertise online that you have stock and then after words inform people that there is no stock left after I had to call 3 time.

Makro service is very very very pooor... shame on you Makro

277495 - Reference Number
Yakeen
[protected]
- I called in regarding my extended warranty of my Tv on two occasions. Both, Occasions the call centre staff confirmed that my TV is covered and re-assured me that someone will come out to uplift the TV and repair.
Call Centres staff : Richard Mogetsi, Noktula and Ntabiseng Team leader deal with the Call. I have recordings of their conversations.

It is school holidays and they advised that someone will uplift. I logged the call on Sunday and today is a week after on Monday. They call and advise that they apologize and that they mis informed me. Totally bad customer service.

Dear customer care

I bought a laptop from one of the oulet and I was told it have windows 10 already installed as operation system. Since then I have been struggling, since this is the second one the first one had to take it back. And now the second is the same.

I dont know what to do now. And his has delayed my working and reaching the target.
So frustrated.

Regards
Jacob [protected]

I bought a Braun hand blender from Makro Online and a month later the device malfunctioned and is not working anymore. I submitted a repair request online on the 6th September. I received email confirmation for the repair request (see image attached) but over 2 weeks later, I've have received no response.

When I logged in to Makro online again, I see that I don't have any history of the returned item. Makro online is now deleting data in the backend now?

I've emailed email@makro.co.za, makroonline.support@makro.co.za and makrocare@makro.co.za last week and this week, but I have received 0 response.

My wife has been hand-chopping my son's food for a month now while Makro continues to ignore my emails.

I've highly unsatisfied with Makro's lack of support.

David Liu
[protected]@gmail.com
Online order #MAK2048609
Return & repairs # (Either deleted or your return and repairs functionality from the website doesn't work)

Good day
On 5 september 2019 I purchased a genesis turbovac from your genesis consultant by the name of solomon.

In his demo I specifically asked if the product have two batteries. He assured me that is true. Then escourted me to the till. As my transaction was almost finalized he informed me that he made a mistake and that the product only include 1 battery. I was furious as this was the one reason that convinced me to buy this product. I said to him that it is unacceptable and false advertising. He replied that he will contact his supervisor to sort something out and took my contact number to call me back?

Is this the type of business that makro conducts? Tricking customers into buying with false advertisement. I have not had any feedback as promised by solomon. I think he had enough time now and I will be sending complaints to wherever I can, until this is resolved

Thank you
Wanda rademeyer
[protected]
[protected]@live.co.za

i bought a fridge from makro amanzimtoti in june this year, its been a nightmare ever since, firstly i had a bad experience while buying the fridge when it came to the staff, it felt has if they was paying it for me. the fridge that i got iced up so badly that i could not open the trays, i contacted makro and they took forever to send someone to check on it, then the fridge was replaced with another fridge that does not work, my food is spoilt, makro does not care, i called and the manager lizel said i must monitor it and she will call me the next morning to find out if the fridge is still not getting cold, anyway i had to call her back, i suggest do not buy from them its the worse experience anyone can have.

I have purchased a 4 POS system from Makro on line. The product does not perform as I was told by the salesman at Makro (New market - Alberton).

I have requested a number of times for Makro to collect the Item as I am not happy with it. It has been a week and a half and the goods have not yet been picked up. Not sur what is going on.

Invoice no. #2128247

Return request no. #[protected]

Ticket no. 248539

I purchased a Ryobi Edge Trimmer on the 15/09/2019. Used it once and the line kept coming off the spool. Returned on the 22/09/2019 and was told that it has to go to the manufacturer for repiars and assesment, and could take up to 21 days This is unacceptable.
I want a refund.
This happened after 5 min of use and if replaced or repaired this could happen in 2 months time and I have to wait again.
I now dont trust this machine.
I NEVER PURCHASED THE MACHINE FROM RYOBI AND SEE NO REASON WHY I HAVE TO WAIT FOR RYOBI.

Cust no. 2188076