Mahindra & Mahindra review: Mahindra XUV300 bearing Registration No. CG04NA6141.

I, Priyanshu Tiwari, am constrained to issue of Mahindra & Mahindra and its authorized dealer, Ralas Motors, in connection with my Mahindra XUV300 bearing Registration No. CG04NA6141.My vehicle has been lying at your authorized workshop for more than six (6) months for repair. Despite this exceptionally long period, my vehicle has neither been repaired nor delivered to me. During these six months, I have been continuously following up with your service team, but I have received only repeated assurances without any satisfactory resolution.

The most shocking and unacceptable part is that your authorized service centre has now informed me that the required spare parts are not available from Mahindra and has advised me to get my vehicle repaired through an outside/local workshop. If an authorized Mahindra service centre itself is unable to arrange genuine spare parts and is directing customers to outsource repairs, it clearly reflects a serious failure in Mahindra's after-sales service and customer support.

Further, your service centre has already collected payment from me, but no proper explanation has been provided regarding the purpose of the amount collected, the repair work carried out, or the spare parts for which the payment was taken. This lack of transparency is completely unacceptable and amounts to an unfair trade practice. I would also like to bring to your notice that the nearest authorized Mahindra service centre is approximately 200 kilometres from my residence. Therefore, due to practical difficulties, I had to get only minor routine repairs carried out through nearby local mechanics whenever required. Such routine maintenance cannot be used as a justification for denying proper service or refusing to repair my vehicle through an authorized service centre.
Because of your negligence, I have suffered severe financial loss, continuous inconvenience, mental harassment, repeated travel expenses, and loss of the use of my vehicle for more than six months. Such conduct is completely contrary to the standards expected from a reputed automobile manufacturer and its authorized dealer.

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