The complaint has been investigated and
resolved to the customer's satisfactionResolved Mahindra & Mahindra's Dealers and their Workshop — Poor service!
resolved to the customer's satisfaction
I regret to inform you that your dealership's handling of my New Scorpio SLX that I had bought in mid-June, 2006 has caused me serious inconvenience, making it extremely necessary for me to complain against it, considering the following problems:
At the time of delivery, the car had been delivered showing the odometer approx. 600 km. (The reason they gave us: We’ve driven the car from the plant to Ahmedabad, which I’ve heard for the first time).The rear spoiler was not installed in the car at the time of its delivery (They informed us that they will provide the spoiler after sometime, which is now installed by the way). Left-hand front seatbelt lock is not fitted well, even after your dealership people tried to fix it. The problem regarding the plastic buttons-cap on the inner screws of the door-mirror on the left-side is not yet solved. Most importantly-The car was delivered in the most dirtiest manner!!! There were oil handprints of the workers all over the interior and exterior of the car. My people had to clean it up at my place after the delivery, which took 4 to 5 hours! I had remarked these things in dealer’s feedback card. But instead I get a call from the dealership asking me why I had made those remarks?!?! Then why on earth did they give me a feedback card to fill???
NOTHING ELSE WILL DO !
Now A few days back, we had the music systems of 2-3 of our cars (including that of the Scorpio) stolen. In the Scorpio, while removing the last door window, the thief’s had caused dents in the car with the screwdriver that they were using (During the same time period, the first service of the car was also due). I drove the car to the same dealership's workshop for the service due as well as for getting rid of the dents. They asked for 2 days to repair, I gave them 4 days. But after 4 days, when I went to take my car, I actually stood there for 3 hours showing them the unclean interiors and exteriors of the car personally! Even the glasses weren't cleaned after the paint. I had actually given them old bed sheets from my place to cover the interior and then do their job, but they didn't use them at all. And after bringing it back to my place, the next day, I saw that the interior was even dirtier than the time when it was delivered. Nobody could say that it is a luxurious car of Rs.10 lakhs. If I had kept this car for 10 years (IF ? ! ?), even then you would not have found the interior in such a pathetic condition. It took my people at least 4-5 hours to clean up the car using shampoo and stuff.
In the workshop, when the vehicle was ideal, they had kept the windows of the vehicle open. I’ve never seen this system in any other workshop.
When I complained about this entire situation to the workshop (which is 35 kms. away from my place) on the telephone, they told me, to again bring the car to their workshop, in this festive season!! Do you expect your customers to serve the cars, or are you producing cars to provide service to them! I buy a car to serve myself but I am not ready to devote my entire time in service of a car. When I said that it won’t be possible for me to bring the car to the workshop during this time, they asked me to send the car with my driver. Well, while buying the car, Mahindra and Mahindra never told me that they would sell me a car on the condition of having a driver. And even if I have a driver, then how can I send him anytime for this work only? I've got other tasks also to take care of. The carpets, seats, dashboard, door panels, and glasses -all were filthy after the service. There were oil drops on the seats. And again, there were oil-handprints inside the car interiors including the steering wheel! Even the top of the car was dirty! How can the top of a car be dirty?? I am sure truck and auto rickshaw (Non Air-conditioned) owners keep their interior cleaner than this. Because of the dirty interior and the uncured dents in the car, I had to lock it and take some other car in this festive season. Before the Scorpio, I had the old Scorpio which I had bought in Sept.2002.I had kept it, till I got the new Scorpio this year, without a single problem during the approx. 4 years. It ran about 50000 kms. (I was the happiest customer during those 4 years.)
The workshop is using all the vehicles manufactured by Mahindra and Mahindra in such a way that not a single person can tell the difference between a utility vehicle and a luxury vehicle. In Ahmedabad, there are many other workshops of luxurious cars, the cars of some, which I also own and have to naturally maintain our cars from their workshops only. We’ve had enjoyed maintaining 35 to 40 cars in the past 20 years, but never in my life I've had such a bad experience with any of the workshops of other companies! I guarantee you, this is definitely the worst!
NOTHING ELSE WILL DO!
It is my sincere request to the Mahindra and Mahindra Company that they pay a strictly surprise visit to the Punjab Auto Workshop in Ahmedabad and see and investigate, exactly how they maintain a luxury vehicle, especially the following people of the workshop (even a roadside mechanic can give better service than the workers at this authorized Scorpio Company workshop).
Job card Handler-Mitesh
When I go to the workshop to get my car’s problems fixed, instead of listening to what I've to say and handling my problems, the job-card handler and others from the workshop are very keenly interested in selling other of their auxiliary products only. He keeps on introducing me to other people for under-coating and body-coating and what not. I've to take time out of my busy schedule to get my car fixed and when I do that, they do nothing but waste my entire time!
The man who handled the paint job, Ajay, had tried to make me a fool in such a way that he thought I had bought a car for the very first time. He explained to me, that he had to remove/cut the inside panel, in order to mend the dents,which were of 1/2 inch only, and which are still not cured entirely. Seriously, a roadside mechanic would've done a 100 times better job than this. The estimated cost that I was asked to pay here was Rs. 3500! (I've no problem in paying the amount, but I am not ready to pay a wrong amount for anything). So when I talked to them technically, the amount came down to Rs. 1500. Its fine by me, if a person earns money, but do you allow your dealers to cheat your customers in such a way, to make money by hook or by crook?? Finally, he filled the dents, with hardener masala (Bombay masala, as they call it), and just painted over it, which is not appropriate even now. I'm not at all satisfied.
I was offered again by the workshop to send my car there to get it completed up, but after having such a bad experience, if I have to get my car serviced and I have no other option then Punjab Auto Workshop, then I would rather set my car on fire than give it to this workshop!
As a customer of the Mahindra and Mahindra Scorpio SLX, I expect to get the best of services from the dealers and after having such a bad experience with them; it became extremely necessary for me to take this step and to complain in such a manner. I hope that some serious action will be taken against such malpractices prevailing in the workshop and you will not make it necessary to complain about this to other authorities.
NOTHING ELSE WILL DO!
The complaint has been investigated and resolved to the customer's satisfaction.