The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Mahindra & Mahindra's Dealers and their WorkshopPoor service!

P
This review was posted by
a verified customer
Verified customer

I regret to inform you that your dealership's handling of my New Scorpio SLX that I had bought in mid-June, 2006 has caused me serious inconvenience, making it extremely necessary for me to complain against it, considering the following problems:

At the time of delivery, the car had been delivered showing the odometer approx. 600 km. (The reason they gave us: We’ve driven the car from the plant to Ahmedabad, which I’ve heard for the first time).The rear spoiler was not installed in the car at the time of its delivery (They informed us that they will provide the spoiler after sometime, which is now installed by the way). Left-hand front seatbelt lock is not fitted well, even after your dealership people tried to fix it. The problem regarding the plastic buttons-cap on the inner screws of the door-mirror on the left-side is not yet solved. Most importantly-The car was delivered in the most dirtiest manner!!! There were oil handprints of the workers all over the interior and exterior of the car. My people had to clean it up at my place after the delivery, which took 4 to 5 hours! I had remarked these things in dealer’s feedback card. But instead I get a call from the dealership asking me why I had made those remarks?!?! Then why on earth did they give me a feedback card to fill???

NOTHING ELSE WILL DO !

Now A few days back, we had the music systems of 2-3 of our cars (including that of the Scorpio) stolen. In the Scorpio, while removing the last door window, the thief’s had caused dents in the car with the screwdriver that they were using (During the same time period, the first service of the car was also due). I drove the car to the same dealership's workshop for the service due as well as for getting rid of the dents. They asked for 2 days to repair, I gave them 4 days. But after 4 days, when I went to take my car, I actually stood there for 3 hours showing them the unclean interiors and exteriors of the car personally! Even the glasses weren't cleaned after the paint. I had actually given them old bed sheets from my place to cover the interior and then do their job, but they didn't use them at all. And after bringing it back to my place, the next day, I saw that the interior was even dirtier than the time when it was delivered. Nobody could say that it is a luxurious car of Rs.10 lakhs. If I had kept this car for 10 years (IF ? ! ?), even then you would not have found the interior in such a pathetic condition. It took my people at least 4-5 hours to clean up the car using shampoo and stuff.

In the workshop, when the vehicle was ideal, they had kept the windows of the vehicle open. I’ve never seen this system in any other workshop.

When I complained about this entire situation to the workshop (which is 35 kms. away from my place) on the telephone, they told me, to again bring the car to their workshop, in this festive season!! Do you expect your customers to serve the cars, or are you producing cars to provide service to them! I buy a car to serve myself but I am not ready to devote my entire time in service of a car. When I said that it won’t be possible for me to bring the car to the workshop during this time, they asked me to send the car with my driver. Well, while buying the car, Mahindra and Mahindra never told me that they would sell me a car on the condition of having a driver. And even if I have a driver, then how can I send him anytime for this work only? I've got other tasks also to take care of. The carpets, seats, dashboard, door panels, and glasses -all were filthy after the service. There were oil drops on the seats. And again, there were oil-handprints inside the car interiors including the steering wheel! Even the top of the car was dirty! How can the top of a car be dirty?? I am sure truck and auto rickshaw (Non Air-conditioned) owners keep their interior cleaner than this. Because of the dirty interior and the uncured dents in the car, I had to lock it and take some other car in this festive season. Before the Scorpio, I had the old Scorpio which I had bought in Sept.2002.I had kept it, till I got the new Scorpio this year, without a single problem during the approx. 4 years. It ran about 50000 kms. (I was the happiest customer during those 4 years.)

The workshop is using all the vehicles manufactured by Mahindra and Mahindra in such a way that not a single person can tell the difference between a utility vehicle and a luxury vehicle. In Ahmedabad, there are many other workshops of luxurious cars, the cars of some, which I also own and have to naturally maintain our cars from their workshops only. We’ve had enjoyed maintaining 35 to 40 cars in the past 20 years, but never in my life I've had such a bad experience with any of the workshops of other companies! I guarantee you, this is definitely the worst!

NOTHING ELSE WILL DO!

It is my sincere request to the Mahindra and Mahindra Company that they pay a strictly surprise visit to the Punjab Auto Workshop in Ahmedabad and see and investigate, exactly how they maintain a luxury vehicle, especially the following people of the workshop (even a roadside mechanic can give better service than the workers at this authorized Scorpio Company workshop).

Works Manager-Satyen

Job card Handler-Mitesh

Paint-job Handler-Ajay

When I go to the workshop to get my car’s problems fixed, instead of listening to what I've to say and handling my problems, the job-card handler and others from the workshop are very keenly interested in selling other of their auxiliary products only. He keeps on introducing me to other people for under-coating and body-coating and what not. I've to take time out of my busy schedule to get my car fixed and when I do that, they do nothing but waste my entire time!

The man who handled the paint job, Ajay, had tried to make me a fool in such a way that he thought I had bought a car for the very first time. He explained to me, that he had to remove/cut the inside panel, in order to mend the dents,which were of 1/2 inch only, and which are still not cured entirely. Seriously, a roadside mechanic would've done a 100 times better job than this. The estimated cost that I was asked to pay here was Rs. 3500! (I've no problem in paying the amount, but I am not ready to pay a wrong amount for anything). So when I talked to them technically, the amount came down to Rs. 1500. Its fine by me, if a person earns money, but do you allow your dealers to cheat your customers in such a way, to make money by hook or by crook?? Finally, he filled the dents, with hardener masala (Bombay masala, as they call it), and just painted over it, which is not appropriate even now. I'm not at all satisfied.

I was offered again by the workshop to send my car there to get it completed up, but after having such a bad experience, if I have to get my car serviced and I have no other option then Punjab Auto Workshop, then I would rather set my car on fire than give it to this workshop!

As a customer of the Mahindra and Mahindra Scorpio SLX, I expect to get the best of services from the dealers and after having such a bad experience with them; it became extremely necessary for me to take this step and to complain in such a manner. I hope that some serious action will be taken against such malpractices prevailing in the workshop and you will not make it necessary to complain about this to other authorities.

NOTHING ELSE WILL DO!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Responses

  • Vi
    Vijay Patidar Jul 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Dear sir/Mam,
    I have purchased Mahindra KUV100 K8 on 06th Feb.2017 from Central Motors Khargone (Khandwa). My complaint is that I have send my vehicle to central motors khargone on 13th July for Battery replacement, but still after 15 days I haven't received my vehicle. I couldn't understand that a battery replacement process takes so long time .Service men still not confirm the time of delivery of my vehicle.
    I hiring daily a car of Rs. 1500 per day for working, so much money I have wasted due to delay in handover of my vehicle.
    I am frustrated from Mahindra Service. I will claim the amount to Mahindra which I have paid in car hiring.

    0 Votes
  • Gl
    globecity Jan 19, 2016

    Myself Gagan Dhillon bought a new Mahindra Scorpio 6 plus from P.P Automotive Sonepat, Haryana (branch of P.P Automotive Karnal, Haryana).

    I bought 6 plus with Bluetooth feature (on recommendation of sales staff) on 30/09/14. From the very starting my vehicle started to have problems which are as follows:
    1. Engine warning light and oil warning light
    2. Central locking remotes stopped working
    3. gear shift issues (which workshop told me was because its new)
    4. Faulty charging slots
    Car wasn't running the way it should.

    I spoke to P.P Automotive vice president (based in karnal) and he assured me that after service all these issue will be resolved. I was not happy with all these issue with a brand new car.

    I took my car for first service on 22/11/14.
    None of the issues were resolved and on top of that my Bluetooth stopped functioning and the workshop gave me in written that it is deactivated. Manager of workshop told me it will not function again. I was very disappointed as I need this feature to talk over my phone while I drive or I cant talk.

    Meanwhile my car driver seat power window stopped working (it was only fixed after a battle after 1 year after changing the part inside) so basically I drove my car without that power window operational for a year)

    I heard promises after promises from P.P Automotive vice-president and manager and nothing was resolved. I kept on struggling with issue in my car like engine heating, no Bluetooth, powerwindows, charging slots, poor pick up, gear shift issues, balancing issues, overheating, low mileage etc. Car paint is getting discoloured and yellowish as well. Issue are endless. I am sick and tired.

    Now even after 5 services from P.P automotive sonepat Haryana I am suffering.

    The workshop doesn't even have proper lights for staff to work, had no laptop with software till my 2nd and 3rd service for new scorpios and it had to be borrowed from karnal workshop. The car was never ready on time committed for service. And I had to waste my valuable hours for that. I had lot of conversation with PP Automotive VP Deepak kapoor who in one meeting at sonepat workshop told me that it was my mistake that I bought a car in initial phase and would have waited for 3-4 months before its trial in the market. New cars sometimes have manufacturing defects which are rectified when more cars are produced in later phase.

    I had taken my car to workshop few times wasting my days but nothing happended just fake promises.

    I feel cheated and lost my trust in Mahindra. I was proud of our Indian brand but I am shattered and my money spend on this car is lost.

    0 Votes
  • Ud
    uday sheju Jan 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    All are Currupt in OS Motors-Jodhpur
    I am the owner of a mahindra Bolero SLX (Registration no RJ-15 UA 1459 ) last 6 year this vehicle purchased from purchased O.S.Motors, Jaisalmer, today I attended O.S. motors garage at 0900 hours for general service and to change Oil of my car, I stand in qua, my turn came at 1000 hours, a manually job card prepared by staff man and same was handed over to me for computerised job card, then I again stand in qua and my turn came at 1100 hours, same was handed over to me and I park my car at garage, I requested to mechanical for service but No one cares about the Vehicle then I approached to Mr Manoj, he replied me that why you came at garage, there is so many motor garage in the market .After so many request to all staff members, one mechenical attended my car at 1700 hours and changed the oil and some other work .At 1800 hours they handed over me Cash Memo for Sum of Rs. 9120.00 . I object for some items, which actually not fitted in my car but no one listen me, they issued me warning " first pay bill and then got your car, other wise garage time is going to over we are going to home, come tomorrow for car " This misbehaviour they did with me only for tip, All are Corrupt in OS Motors-Jodhpur
    Dear Mahindra, I am very upset your poor service station . & now I decided never taken Any mahindera
    vehicle & not suggest anyone for go mahindera vehicle.I am totally fedup the service of your delar. This is only to notify you about the Poor Services of OS Motors-Jodhpur. & they just spoiling the Name of Mahindra Company in Jodhpur. Here People are also not aware about how to complain about the OS-Motors to Mahindra Company.

    I request you from all the Mahindra Vehicle Purchaser in Jodhpur to take some hard action against the OS-Motors .

    I hope you would surely take action to maintain the Good will of Mahindra Company among Jodhpur People.

    UDAY SHEJU KAMLA NAGAR JODHPUR Mobile number [protected]

    0 Votes
  • Ab
    Abhijeet Kale Jul 26, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I hope you are doing well, I am reaching you for help. I am not sure if I should do this, but I have reached a state where I am trying all possible options to test my strength again Mahindra and Mahindra Limited.

    https://www.change.org/p/request-to-mahindra-and-mahindra-limited-to-provide-an-appropriate-resolution-for-making-a-customer-use-an-unfit-product?recruiter=109421450&utm_source=share_petition&utm_medium=copylink&rp_sharecordion_checklist=control

    Request to Mahindra and Mahindra Limited, to provide an appropriate resolution for making a customer use an defective product.

    Our goal is to reach 100 signatures and we need more support. You can read more and sign the petition here:

    thank you!
    Abhijeet

    0 Votes
  • Hi
    himanshu8090 Feb 28, 2015

    Dear sir, I purchased Scorpio s10 in Nov 2014 from Shiva mahindra ghaziabad up . from the next day I m facing the problem. The problem is noise come from clutch & driving seat. I have been sent my vehicle three times for the same problem in Shiva mahindra and still I m facing the same problem. I told my problems to service manager Gurpreet singh and vice President of Shiva mahindra. I sent my vehicle again (28/02/2015) in Shiva mahindra and they are telling me they can't work out on my problems because they don't have parts. Sir I just wanna know know one thing if the dealer don't have part from last three months so where I have to go? S. My car number is (up 14 ck 8090).Pls change my clutch and driving seat as soon as possible . I am waiting for your reply.
    Thanking you
    Himanshu

    0 Votes
  • Rp
    rprx Oct 22, 2014

    To
    The General Manager
    Mahindra & Mahindra

    sir,
    I am Ramesh kaushik s/o sh. Surajbhan kaushik I had booked Scorpio S10 (white) captain setting
    In inderprasth automobiles (wajirpur industrial area) New Delhi .they committed me to deliver my car on dhan teres 21-10-2014 but on delivering date they said that if u want ur car today then u have to purchase accessories about 50-60 thousand otherwise u will get ur car on last of the month I don't want to purchase accessories I am spending my money & I will modifi my car with my choice .my bank has transferred the loan amount into the showrooms account .they committed me to delivere my car on [protected] . Now I request u the General manager that I want my car till Diwali 23-10-2014 otherwise I will cancel my booking . & sorry then I have to purchase tata safari ..I am using mahindra cars from 2004 & I don't want to end our relationship for this thing .
    Waiting for feedback on urgent basis,
    Regards
    Ramesh kaushik
    [protected]
    [protected]

    0 Votes
  • Fe
    Feedback for service centre Sep 28, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mahindra team
    My name is rahul kukreja ([protected]), I bought ur Mahindra XUV 500 w8 on July 2013 from bhasin motor Mohan corporative Sarita vihar New Delhi .
    Everything is value for money in XUV but if we talk about service part it's worst.
    I have some little issues in my car (27000 km) and service centre guys took 28 hrs to give their best service but after paying about ₹5350/- which they asked I stil facing the same problem.
    I never satisfy with the service centre, kindly advice me a best service centre in New Delhi where I can satisfy myself or makes ur goodwil.

    0 Votes
  • Ch
    chhaganbhai Sep 05, 2014

    i have purchase Xuv500 april-2014 ur service senter bad service this service senter is SURAT Presidensi work shop my new car is engin is manufacuring is problem callspaid dad service senter no anwer is 5day please sir cheq ur service senter service policy and my car i am notsetisfy my no-[protected] please call me sir

    0 Votes
  • So
    Somanathk Aug 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I am Dr.K.SOMANATH Retd Civil surgeon (senior citizen) residing in SMVMCH, Madagadipet, Pondicherry.
    It happened to me after booking Verito Vibe from RAJARAJAN &SONS, Pondicherry.Mahindra car dealers.
    Please help me to get my money back.
    I am mentally and physically drained.
    My Mob number:[protected], [protected]
    1. Cheque handed over to ? ... MR KALAI SELVAN. Sales Officer- mob: [protected].
    2. Advance amount... Rs. 100, 000.00
    3. Cheque number ... 311726 dt.23/May/2014, SBI Tirubuvanai
    4. Cheque to...RAJARAJAN &SONS.Pondicherry.
    5. Given date... 23/May/2014
    6. Cheque cashed date... 24/May/2014
    7. When called we got answers like:
    They told within 4 to 6 weeks from 24/May/2014 for delivery. approaching after more than 6 weeks (53 days) on 15/Jul/2014. The sales man (Mr. ARUNRAJ Field Sales Consultant [protected]) expressed difficulty in delivery and asked to give a request for refund.
    Request given on 15/Jul/2014, -Salesman said he will get the money in 2 days, Contacted him 2 more times He told Manager on leave and in two days he will give me a cheque. As I did not hear from him,
    sent a official email on 7th Aug to the company here explaining, everything and that I want my money definitely by 10th of August. Soon after my mail there were two calls from another person Mr. ARUNRAJ Field Sales Consultant [protected]), saying that their MD ( NARASIMMHAN Ph. [protected] ) is coming back tomorrow from leave and he will bring the cheque on 8 th Aug 2014.
    Till this time 12/08/2014, nothing developed.
    What I have to do to get my money back ?

    0 Votes
  • Ra
    ram kumar yadav andar Jul 28, 2014

    My mahindra maximo mini van kharab hai aur mai siwan agency me 15 days se jama kiya hai abhi tak nahi bani jisse me school ke students ko kafi paresani ho rahi hai please take him

    0 Votes
  • Go
    Gorishankar Takhar Jun 20, 2014

    Respected SIR/MADAM
    i sent my vehicle in vd motors for repairing as it was messed up in an accident...NOW It has been two months.the insurance company surveyed the vehicle and said that the vehicle is a total loss...they passed the claim of the total loss and advised to take the vehicle out of the company.the company had not done anything on th vehicle but is asking for Rs.30, 000 as estimate charge.they said that if we do not pay this charge we can not take the vehicle.
    Sir We kindly request you to enquiry the whole problem and reply to us as soon as possible.my contact no. [protected].
    -THANK YOU

    0 Votes
  • Ra
    Ram Raj Meena May 08, 2014

    I want purchase xuv 500 in elhi and I want register it in Rajasthan because the price of it different approx 40, 000/- but the dealer not agree for sell me car in delhi and not give me TRC for register it. They say that it is company policy if it is true then you fix the ex showroom price of all vehicle in all our India is same.Give me the reply as soon as, this is the main reason drop your selling percent.
    I want purchase xuv but u don't do anything then I buy other company because there are no policy like you.
    RAM RAJ MEENA
    MOB - [protected] ; e-mail - [email protected]
    E-mail - [email protected]

    0 Votes
  • Sh
    shubham kumawat Mar 18, 2014

    To
    The General Manager
    Mahindra & Mahindra

    sir,
    mane apke company ke bolero slx car purchase ke thee NAGOR AUTO MOBILE SA mare gade ka no RJ-42-UA -0103 AA mare gade jab sa purchase ke thee tab sa mare abr thak mare samsya ka hall nahi ho pa rahi ha ma kae par serves ka leya gya too muja but se apara sane ka samna kar na padta ha
    regarding
    shubham kumawat
    [protected]

    0 Votes
  • Ad
    advik sharma Nov 14, 2013

    sir, i have purchased bolero maxi truck plus last month on 12.10.2013 from snowview automobile pvt.ltd baddi, and now on 12.11.2013.his presser plat and cluch plat not working and agency people said that it had got damaged then they ask to pay rs.6000 for repairor replace. now you tell us Is this not covered under guarantee/warrantee period .or is this possible after running 0nly after 1700 KM.the cluch palt and pressure plat of mohindra and mohindra got damaged.kindly reply or reimburse that amount. and suggest the way where should we go.
    Regards,
    Munish kumar
    vpo samoor kalan
    Una(H.P.)
    #[protected]

    0 Votes
  • Ma
    MAHENDRASINH D. VADHER Oct 01, 2013

    Date: 29-Sep-13
    MAHENDRASINH D. VADHER
    AT - JAMKHAMBHALIYA,
    DIST – JAMNAGAR,
    GUJARAT – 361305
    CONTACT No.:[protected]

    Respected Sir,

    SUB.: Poor service!

    I regret to inform you that your dealership's handling of my New Bolero that I have bought a before few years ago, That RTO registration No.: GJ-10-AP-0002 and Chasis No.:92E89741 has caused me serious inconvenience, making it extremely necessary for me to complain against it, considering the following problems:
    I have complete all the regular (free service as you company rule) but now when I go to the paid (chargeable) service at your Atul Auto Motives Mahindra Four wheel showroom at Jamnagar, I am not satisfy your Jamnagar Mahindra four wheel workshop service performance.
    I have many times visited your authorized dealer of Atul Auto Motives (Mahindra car showroom) at Jamnagar, and many time discussed with service department manager of my bolero’s problem like a….
    1) Wheel Alignment
    2) Millage problems
    3) Pickup problems etc.
    I have surely fixed my problem of that service department person and also fill up job card details of your service executive and I also keep my vehicle very long time to fixed my bolero’s problem but finally it no solved and they are to recover many paid service charges, but rather than not satisfy of your workshop services. And my home to your workshop between approx 59 km, I've to take time out of my busy schedule to get my car fixed and when I do that, they do nothing but waste my entire time!
    It is my sincere request to the Mahindra and Mahindra Company that they pay a strictly surprise visit to the Atul Auto Motives (Mahindra) in Jamnagar and see and investigate, exactly how they maintain a all the car services.
    As a customer of the Mahindra and Mahindra Bolero, I expect to get the best of services from the dealers and after having such a bad experience with them; it became extremely necessary for me to take this step and to complain in such a manner. I hope that some serious action will be taken against such malpractices prevailing in the workshop and you will not make it necessary to complain about this to other authorities.

    Thanking you,
    MAHENDRASINH D. VADHER
    (Vehicle Owner)

    0 Votes
  • As
    ashfaque hussain Sep 02, 2013

    i am really very sorry due to your bad behavior to your customer . my mahindra bolero slx up 56 j 6858 is suffering from a dangerous trouble my vehicle has been stoped at gorakh pur deoria by paas since five hours i contact sardar motor auto wheel pvt ltd gorakhpur but there is no respons by this agencies .i also cantact so many number of mahindra just toll free number [protected] and [protected] and i was given the massage by email on [email protected] but there is no response all these work done i am mentaly and physically disturb due to your behavier if i have suffring from problem due to then i will compliant about you in my nerest court for naturally justic and its all responsbility is your.
    thNKS YOU

    0 Votes
  • Me
    MEHUL GANDHI Jul 25, 2013

    To,
    General manager

    Respected sir,

    My name is MEHUL GANDHI. I purchased BOLERO MT from KS automobile BANSWARA (RAJ.) 327001. MY vehicle NO. RJ 03 TA 2007 Service not ready service stay 1 month 15 DAYS. We are very dissatisfied with this showroom. PLEASE HELP US ...


    REGARDS
    MEHUL GANDHI
    [protected]

    0 Votes
  • Ma
    MahindraAuto CustomerCare Jun 12, 2013

    Hi,

    Please mail your relevant details to [email protected] - including a brief description of the issue - so that we can investigate and resolve the matter at the earliest. Alternately, please give your contact details (but please note that this is an open public forum ) so that we can contact you.

    1 Votes
  • AP23M43444, LOGAN, By Name;Mrs.B.Nirmala W/O Sambasivarao.b0bbala.Held with the dealer of Vijayawada, Raychand Automobiles since November 2112.My car is hand overed to the workshopat the advise of the workshop incharge on sudden failure of engine when I was on the way to narasaraopet to cbilakaluripet. After two days Imet with the GM of the work shop and I enquired about the vehical condition and I was known that the engine was arrested due to leakage of engine oil when it was hit the road and the repair is major and it may cost approximately it costs Rs-60, 000 then I asked him regarding insurence claim he told that insurence may not cover. After that I met with insurence manager regarding claim, he immediately speek to GM and ask him for quotation immediately. Then GM sent the quotatin after long gap stating the delay is due to spares not available in written on the quotation form.
    After that, there was no intimation regarding the work as well as the status of the insurence pople.Over a period of sixmonths passed
    .In mean time whenver I enquired about my vehical in the workshop they used to tell spares are not available and are comming soon we will do. then I went to insurence company to know the claim position of my vehical, I shocked when they told that your claim was rejected because the workshop pepole dismantle the vehical before to inspection of insurence surveyar.When I enquired in the workshop they told that nobody inspected the vehical work is not yet completed.Then I askd the insurence people to give the reply for claim rejection in writen.
    After getting the claim rejection note I filed the case against the three parties one the insurer, two the raychand automobiles, three mahindra mahindra, when ther is no way other than the legal actilon.
    Sir, please observe the credintialitlies of my case, I was given the vehical for repairs and 18 months is over, First GM told the insurence is not covered, and even after imet with insurence people ha was given late quotation for Rs.1, 13, 000/-stating in written the delay is due to non-availbility of spares.Insurence manager spoke to him and therafter he send the surveyar which was not informed to to me and even he wasnot taken my permition to start the work Or to continue the work.Work estimation was told to me in voral Rs.60, 000 and whereas given quotation for Rs.1, 20, 000/- and this is also aversed by the insurence people.Here, we dont know regarding the proceederes needed in this case but, our GM knowingly, or willfully did the undothings.In the entire period, ther is no corespondence with me and the entire interacetion is only with the workshop manager only. I was interacted through phone and that to with the workshop manager and are frequently resigned and the present one is lady the third one and predecessors are one Mr.Adinarayana, twoMr.srinivas.Other thing is the bill they made provisionally is Rs/-1, 97, 000/- which over and above three time to the bill told by the GM orally at the intial stage.which is not tennable.
    sir, in this case please check the logbook of the workdone to my car day-to-day and the availabilty of spares on that particuler date.and their arival to workshop, persons worked on my car, day wise. My car is damaged after its availed in to workshop damages are met with.check the reading of my car entry and the present.kilometers.
    Sir, I lost somuch due to this controversy, I coulld not able to attend my reguler work in time and that to with hire car for which I have to shell from my pocket. we are 90km away from vijawada and whenever I vlisit the work shop it costs me Rs.1500/- to 2000/- per trip., I request you Sir Please settle my case immediately without delay.please do the needful.
    My email id is [email protected] Plese corespond for the email id. withe regards.Sambasivarao.bobbala.

    0 Votes
  • Dr
    DR.Harne May 20, 2013

    Respected Sir /Madam,
    We had purchased MAHINDRA REVA car from Kamal moters, Nashik. and we live in Mumbai.
    At the time of purchase they purchase we were promised that the car would be serviced at nearest service center of mahindra moters.
    The nearest service center is located at G-3 moters, Nerul. But when we give the car for service it is prolonged upto 15 to 20 days... Even after such a long time we do dot get satisfied service of the car... We had purchased it 2011 n till 2013 we are not getting satisfied service.. The reason we get for unsatisfied service is that, at workshop the people are not trained to service REVA car...
    I am Doctor by profession n i do not have time to waste in such things..also when the car is not available A lot of inconvenience is caused.. SO PLEASE LOOK INTO THE MATTER URGENTLY..
    Wating for your reply..
    Regards,
    DR.MRS VIDYA HARNE
    [protected]

    0 Votes
  • Ar
    Arnab Phukan Apr 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    To
    General Manager
    Mahindra & Mahindra Automobiles
    Sir,
    I had purchased Logan(reg no. AS 01 AJ 6060) on feb2009, from starting I am complaining about its left pull, poor performance, braking system, hard stering wheel, but none of them attended properly.I had purchased from Industrial farm equipments Guwahati.For 4yrs i was posted at a very interior location of Assam it is around 400 km from Guwahati and there is no designated mahindra workshop.Thereby dealer at Guwahati cancelled my warranty for not proper mantainence though I personaly informed them over phone for not attending service at time, I had requested them to discuss the matter to director level but they had just ignored.Now the Logan had runned only 20000+km, no resale value is offered and service advisor advice to dispose the vehicle as a bad choice.
    Sir, then why mahindra had marketed such a poor vehicle for which middle class person needs to suffer.As mahindra is one of the oldest part of this country.At the same time I am bearing the pain of repayment of my loan and poor perforfomance vehicle.Truly Mahindra have lost my faith.Therefore please advice me.
    My mail Id [email protected] and my mobile no. [protected]
    Thanking you
    Arnab Phukan
    Guwahati

    0 Votes
  • Ra
    ram murti yadav Apr 16, 2013

    To
    The Manager
    Mahindra and Mahindra's Dealers
    Lucknow

    sir,
    I have purchased a Bolero slx on 12 April, 2013 from Aggrawal Auto Sales, Anpara, sonebhadra (U.P). I have a problem concern to it . The horn cap is defective and is troubling me a lot in driving . I have complains about it 4-5 times but no action has been taken yet . So please look after this problem fast and take action on this issue.

    Please response on my issue which is not yet been resolved

    waiting for the feedback

    Regards

    Vishal yadav

    [protected]

    0 Votes
  • Dr
    Dr Md Imran Khan Feb 24, 2013

    Service complaint against RAJ INDIA AUTO PVT LTD, Ghazipur branch, District-Ghazipur Uttar Pradesh

    My name is Dr Md Imran Khan s/o Md Shafique Khan, and I am a proud owner of a Mahindra Bolero and a new Mahindra Scorpio.

    Recently I had gone for the first servicing of my newly bought Mahindra Scorpio to an authorized service centre of Mahindra in District Ghazipur – RAJ AUTO INDIA PVT LTD, Ghazipur branch, district Ghazipur, UP, however I am deeply disappointed at the quality of servicing done for the car. This was the first servicing for my Mahindra Scorpio, and the servicing was not upto the standards as mentioned as per job card. Even worse and condemnable was the attitude and behaviour of the staff at the service centre.
    The actual problems were not taken of and not even acknowledged in the name of manufacturing defect and even after getting the servicing done the car is still giving’s problems.

    I would like to complain against the staff and service standards of Raj Auto India pvt Ltd – Ghazipur branch and I hope other customers don’t face the same problems that I faced.

    Thanks
    Dr Imran Khan
    [email protected]

    0 Votes
  • Ro
    romen doloi Dec 23, 2012

    Dear Sir,

    I am unfortunate to inform you that my Mahindra Maxximo vehicle bearing regd no AS 03 AC 2829, stopped working on 22/11/2012 and I send the vehicle to the authorized service station named as Ramnarayan Shriprasad, located in Jorhat.
    The problem of the vehicle was that I could not start the vehicle and same was sent for repairing in the service station. But it is so surprising to me that the people associated with the service station was uneducated, unskilled and inexperience that they started doing experiment in my vehicle and in result of that they have prepared such a bill, which is unbearable for me and I am not ready to bear the cost of the repairing which was caused due to the negligence and ignorance of the mechanics, associated with the service station.
    That Sir, when the vehicle was shifted to servicing due to starting problem firstly they changed the Injector and Common Rail (2Cyl) and then they Down the engine. They changed Camphapft and Kit Service Degass Tank BS III and so on. Everything they have done but the problem was not solved. All of these were done due to their negligence and ignorance because at last they decided to change the Head Gasket and the problem was solved.
    That Sir, it is not possible for me to bear the cost of repairing due to the fault of the service station and I would like to investigate the matter as early as possible because the vehicle is in service station custody. Need not to mention that it is a Commercial vehicle and I have to pay monthly installments (EMI). Therefore I request you to waive the cost of the repairing which happened due to negligence of the service station and I believe that being a customer I have the right to get the justice.
    That Sir, please take the matter seriously, unless of which I will have to take next step against the service station as well as the company.
    With Regards,

    Mr. Romen Doloi.
    Kanchogoral, Dist- Jorhat, Assam
    Phone No: [protected]

    0 Votes
  • i have xuv 500 my car have big problem brakes and excel car have inside heavy noise.
    you don't care of customers lifes. my car no. DL4CNB 6948

    0 Votes
  • As
    Ashesh sharma Dec 11, 2012

    To
    Mahindra General manager
    Star Auto mobile Satna(M.P)
    Sir
    I am Ashesh Sharma working in Telecom sector in RANCHI(Jharkhand). I would like to inform you that how much i am frustrating with the services of your show room . My Car Xylo D2 (BR01PA7912) is stand last 4 month in your showroom due to unability of parts. I am paying every month EMI from my salary and I have paid 1 lkh amount during the admission for the services.
    i hope you will take right action against this dealer ( Star Auto Mobile Service Department )

    Yours Faithfully
    Ashesh Sharma
    contact no . [protected]

    0 Votes
  • Ka
    kanaiyalal vya Dec 06, 2012

    Dear Sir,
    I am Kanaiyalal V. Vyas from deesa, Dist. Banaskantha, Gujarat
    I regret to inform you that, i have purchase a mahindra XUV 500 car, on Octobers-2012 from panjab motors, Ahmedabad, gujarat. Sir i have enjoing this car but i have a create a problem that, on first week of purchase a car, a middle right side power window was failed. I was go to first service to panjab motors ahmedabad, and i was complained that issue, panjab motors manger was tilled me we have not a some spare par present now, but we will calling you in a one week, sir one month pass away i was contact epoxy 20 time, but not a proper answer me, and last two month i have travels with closing window, when i have need speeching or throw some els, i have opened door on running car or stopped car, so have lot of headache due to close window. I am not satisfy to your delar, this a very bad for company, i think customer satisfaction is very important, i have one another Toyota fortune car, i am fully satisfied to fortune car. Some time realise for wrong detition f8r join mahindra company... if company not take immediate action i will think about mahindra . I hope company should give result in a week.
    Your faith fully,
    Kanubhai vyas
    Mo [protected]
    Mail id. [email protected]

    0 Votes
  • Ba
    BALAc48 Nov 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My new car bolero is totally so many problems, I asked to return my money or change new car, we buy that car before 10 days only, lot of problem, that mpl automobiles guys giving lot of mental torture because of this my dad got lot of health problem, please take action immediately, my car reg number tn09 bq 8000

    0 Votes
  • Da
    Daksharaj M. Shetty Oct 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I had given my car Logan GLE for repairs to G3 motors at Malad West Mumbai on 19.09.2012. They have been servicing / Repairingmy car since the time i have purchased. As on date i am yet to receive the estimate and the delivery date of the car. I am a Vendor for the house of Tata's and we don't function the way G3 motors does. It is pathetic and shameful that a reputed Indian car manufacturer's Vendor behaves in this fashion. My humble request is kindly look into the matter.
    Regards
    D.M.Shetty
    [protected]/[protected]

    -1 Votes
  • Mi
    Milan Ravani Sep 29, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    My name is Milan Ravani i am from Boisar (Tarapur) location i am putting an complaint on global gallarie Boisar(w)
    Sir we had Book a power staring pickup and they had delivered us an normal staring pickup sir we had taken quotation of power staring and we had passed the bank loan also on power staring only they had taken an amount of power staring and they had delivered us an normal staring


    Yours faithfully,
    Milan Ravani
    Mo. No.:[protected]

    -1 Votes
  • An
    Andre v/d Merwe Aug 04, 2012

    HEAR, HEAR some body got the guts to the guts to tell the truth.

    -1 Votes
  • An
    Andre v/d Merwe Aug 04, 2012

    my scorpio also went in for a service it came back with more defects than it went in for.

    -1 Votes
  • An
    Andre v/d Merwe Aug 04, 2012

    yes andre i agree.

    -1 Votes
  • An
    Andre v/d Merwe Aug 04, 2012

    Mahindra can only deliver empty promisses and lies. I will never buy a mahindra again, not after the lies i have been told.My mistake was to ever believe them.

    0 Votes
  • An
    Andre v/d Merwe Aug 04, 2012

    my xylo has been standing at a so called mahindra dealer centurion for almost a week, after they informed the vehicle was fixed and that i can collect it . Nothing was done the vehicle still got the same problem. P LEASE dont ever buy a mahindra you only going to get problems, nothing gets done, they can only deliver empty promisses.

    0 Votes
  • Po
    poorab Jul 17, 2012
    This comment was posted by
    a verified customer
    Verified customer

    To
    The General Manager
    Mahindra & Mahindra
    PLEASE ACTION IMMDIATE !
    Sir,
    I purchased a Mahindra Xylo D-4 on 22th June 2012 from Silvar Jubli Motors Saswad. After six Days Problam for Air Compreshar I gave my vehicle for Hadapsar Wprkshop on 28th June they returned on 29th June & Tail me this part is not avalable I am this parts Demound now This is item avalable in after Week.
    But not avalable in after 20 days. My vehicle is Standing on, I am very very Loss.
    Please Sir immdiate Action.
    Thanks and regards
    EX-ARMY Mr. Khawale Kailas
    MOB- [protected]

    0 Votes
  • Pu
    PURNA CHANDRA NAIK Jul 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    To
    The General Manager
    Mahindra & Mahindra

    sir,
    I purchased a scorpio EX bearing registration no OR 15 S 5841 in the name of Sri Purna Chandra Naik on dated 28-05-2012 from OSL AUTOCAR PVT. LTD. Authorised Dealer: Mahindra & Mahindra Ltd. Plot No. 135, Padrdhiapalli, Sambalpur-768006 Odisha, Phone:-[protected], 6499152. But after few days i.e. on date 1st july 2012 it is giving starting problem. So in this regard the vehicle owner has been informed to the company of Sambalpur, they told it can't be attend at customer premises and they took the vehicle to the service center of Sambalpur which is about to 15 K.Ms from customer premises on dated 09-07-2012 and they could not attend the same day. Next day after several reqeust they attended the vehicle on second half of the day and found one relay have gone faulty and that spare part has been purchased by the customer from market as it is not available in the work shop. The starting problem has been solved after replacement of the faulty relay. For this the service center of Sambalpur charged a amount of R.s-5000/- and they told to pay the amount and take the vehicle other wise the vehicle shall not be hand over to the owner.Till date the vehicle is under their custody, hence you are requested to take necessary step for released of the vehicle.

    Thanking you.

    Purna Chandra Naik
    Mob-[protected]
    [email protected]

    0 Votes
  • Bi
    Birinderjit Singh Bhalla Jul 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I bought a Mahindra Scorpio SLE model on 28.02.20112 from Dehradun Premier Motors Dehradun. It had many small complaints so I went there on 18.03.2012. The Instrument Cluster was found defective but it was not available with the workshop. They placed an order with the company. I went for the 1st free service on 09.07.2012 after confirming with the works manager Mr Subramanyam the arrival of the cluster. But it was not available. My place Kotdwara is 150 kms from Dehradun. Do you expect me to keep visiting dehradun for this part at my expense? Please do the needful.

    0 Votes
  • Bi
    bijay ketan mangaraj Jul 09, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I purchase a mahindra xylo E4 on 30-12-10 the vehicle met an accident on [protected] the vehicle is received by utkal automobiles on [protected] the vehicle is not repaired till now one year has been passed. Every thing from the insurance company is cleared but the utkal automobile is not taking any effort to release the vehicle even if it is a personal vehicle.The accident met within the free service period.what i will do please give me a suggestion .Bijay Ketan Mangaraj [protected].Bhubaneswar

    0 Votes
  • Go
    Govind prasad agrahari Jun 24, 2012

    To
    The General Manager
    Mahindra & Mahindrasir
    i am govind prasad agrahari i am purchase mahindra verito in 5 oct 201 aur meri verito car ka accident ho gaya hai 4 jun 2012 au mane insurance claim kiya hai meri verito car agrawal auto sales in robertsganj in uttar pradesh 5jun 2012 se khadi hai jab hum agency se baat kiye to kaha jatahai ki abhi tak spare parts nahi aaya hai aur today date 24 jun 2012 sir please call you agrawal auto sales in robertsganj in uttar pradesh and sir hamari problem jaidi solve karne ka kare ya to car repair kaiya jaye ya replace ho my car number UP 64 Q 1446.
    Please let me know from where I can get the proper response for my issues which are still unresolved,

    Waiting for feedback on urgent basis,

    Regards,
    govind prasad agrahari

    0 Votes

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