I have been getting my XYLO serviced at Koncept Motor NOIDA for last year, the service provided by dealer is pathetic. They do not even clean properly the car during service.
Brief of problem I faced
. first service Rear bumper damaged
. Could not repair faulty in locking systems after three attempts they sent the vehicle to Koncept Okhla Delhi.
.third n last free service they damaged again front bupmer.
It seems that this dealer is lacking in skilled resources to handle the vehicle. Can some body from mahindra look into to save the image of brand.
Horrible service being render to NOIDA customer by Koncept.
REQUEST PLEASE PLEASE PLEASE SOME THING
sushil bhardwaj ([protected])
sushil.[protected]@alcatel-lucent.com or [protected]@gmail.com
XYLO E4 NO HR26 AX 5025
I dont know whether this complaint would mean any thing to those who take action against the erring staff but still I would like to put before you the rustic way these people behave which prevents an individual from buying mahindra product.
I visited the show room at Jabalpur once and twice at their outlet at Damoh(Madhya Pradesh). Wanted to buy XYLO E4 in either diomond white or FieryBlack( I gathered from internet that these two colours are available in E4)
I was requested by the staff at Damoh to speak to Mr. Vijay on his number [protected]. The so called man not only gave me a wrong price quote but also stooped to slangish words when I asked him to deliver fiery black. He suggested me to buy XYLO from Internet only.
Let me mention here that in contrast to this The Maruti people takes care of their customers with personal repeated response till they are satisfied.
I request that a copy of this complaint must be sent to the higher authorities of the Mahindra Group so that they may have the idea of the fact that despite producing a good product why the fail to compete with Maruti or other similar names
hii... i just wanted to give u a suggestion to improve ur car... on the front glass... innova are having a slope mirror which will create a nice affect on the care where as scorpio isnt having a slope kind of mirror and it looks kind of a jeep...coz in highway driving above 100 spd...its a bit tough to drive coz of the air it gives a pressure to the car and in cuttings its really tough if u compare to innova car..just decrease the bannet of the car... and increase the mirror in return...if u wld do that then the car wld really be one among the best cars..this is my suggestion to the mahindra company
dear sir i Faraz Ahmad purchased a mahindra flyte as on 15.02.2010 as per Invoice no. 172 with alliance automotives (p) ltd. 17, bhopal house lalbagh, lucknow-01 .
I have a problem with it as starting and avrage . several time i complaint on phone [protected], [protected], but their is no responce and no care .
so please do some thing against my complaint regarding mahindra flyte as soon as possiable.
INVOICE NO. 172
”The Great Sri Durga Automobiles”
1. Poor service provided.
2. Harassment due to prolonged time delay.
3. false commitments.
4. Complete lackadasical attitude towards customer.
5. Pathetic sense of belonging./ responsability.
6. Poor feedback system.
7. your vehicle after sales service stinks.
8. Cheats : never will they address the complete problem.
9. Everything is replace nothing to repair.
10. Cheats: will return vehicle half done.
11. Will be least concerned about the safety and trouble u might face due to the vehicle failure.
12. Will perform tasks without customers knowledge.
13. Intake of vehicles is much much more than they can handle.
thankyou for ur patient reading and time.
if u facing similar problem with the dealer, please go back home and relax as it might give u a heart problem solving or trying to move their hearts.
Nothing but a bunch of incompetents.
I PURCHASED MY VEHICLE ON NOVEMBER 2009, I GAVE MY CAR FOR FIRST SERVICE ON THIRD WEEK OF FEB 2010 IN " TVS SUNDRAM IYENGAR & SONS LTD TRIVANDRUM, AFTER SERVICE MY VEHICLE IS NOT IN PROPER CONDITION. AGAIN I USED MY CAR BECAUSE ITS UNAVOIDABLE, INBETWEEN ANOTHER PROBLEM ARAISES SO I MADE SO MANY CALLS TO " TVS" GUYS THEY TOLD TO BRING THE VEHICLE, AGAIN I SEND MY VEHICLE THIS TIME ALSO THEY DIDNT MADE PROPER SERVICE, AM PHYSICALLY AND MENTALLY WORRIED. MY CONTACT NO:[protected]. PLEASE DO THE NEEDFUL AS EARLY AS POSSIBLE.
I had bought a Scorpio in June 2007 and since then I have been happy with the vehicle, however not happy with the dealer ( Koncept automobile Pvt Ltd, Noida), which incidentaly also has service centre. My experience in terms of car service has always been shabby with this dealer. Today I went to the service station to get my vehicle serviced. I told them to get the following stuff done - Brake and clutch noise repair, back door jamming / hardness, driver seat window failure and power window control panel coming off, nozel adjustment, Air conditionary cooling check.
In the afternoon to my surprise i get a call from the advisor stating their is a requirement for change of brake shoe / pads and some drum has also got spoilt. I asked him if it is really necessary to get these changed as my memory was telling me that I have been changing brake pads in every servicing. He gave me all the reasons required to change these. On his words I asked him to change the same. There was whole lot of stuff along with these that got changed which were very costly. The total parts realted to brakes worked out to be around 12000.
Now coming to the most important part of my complaint. This dealers had charged me a total labour cost of Rs 4550 including paid service of Rs 1300, rest is as follows - Consumable - Rs 100, Brake pad & disc change - Rs 750, Brake shoe change - Rs 750, Drum Turning - Rs 900, Hand brake cable change - Rs 300 and last but not the least Rer shocker change - Rs 450.
I have only one question to ask to this dealer - Does money grow on trees and are these charges prescribed by Mahindra. For what have they charged me paid service fees of Rs 1300, just for washing the car. Do they have separate labour charges for each of the activity which is realted to only one function - Brakes. The total bill presented to me was Rs 24809 after giving me a discount of 10 % on service charges after I raised hue and cry. Also to quote the incharge of service advisor gave me this discount as if he was doing a favour to me.
God knows whether this grievance of mine would reach to any senior official of Mahindra, but still I wanted my fellow owners of Mahindra to know about this high handedness of this dealer.
Contact No - [protected]
I am naresh ku. Verma from rourkela, orissa, india. I regret
you to a big problem with my mahindra duro two wheeler.
The Problems are :-
- my engine touches the bumper when there is two person in vehicle.
- Secondly, my back rear wheel is not in middle.
- no milage.
This is the second complain two you because your
dealer, manager, etc.
they are not giving any responces to me only they are
doing fraud with me telling tommorow-today, 10 days-5days.
not giving me a proper service my 1st complain no. is
C1310005.you can short-out this problem in your database.
I have not seen that bad proper service to people.and
the language how your staff talks.
If you don't help me or not-shortout of this problem i
have to do a consumer case.
REPLY AS SOON AS POSSIBLE
My Contact No.is : +[protected]
And my Name Is : Naresh Ku. Verma
i have purchased a mahindra scropio vlx 8 months back, i have asked for a bonnet stiker & vlx monogram for my suv for last 6 months and have even paid for it 6 months ago but till date i have been waiting for it and listen for excuses .also i have some problem from the gear box at cold starts my first gear slips and when i approached the srevice center i was told that this is a regular complaint and u r not a special one, so try to live with it and then left alone .if paying a sum of rs 9.5lacs is having no value for mahindra then its better to shut all the service and sales points all over india, at least no one will feel cheated
TO WHOMSOEVER IT MAY CONCERN HI THIS IS TO BRING TO YOUR NOTICE THAT MY SCORPIO 2007 MODEL WHICH WAS BOUGHT...
i brought a logan last year and from then i am facing this problem of tyre whare n tear in almost 20000kms all four of my tyres are almost finished on the outer sides this problem is with front tyres only i have rotated the tyres on 10000kms as they were very much teard but after runing my car 10000kms more the new tyres from back also got teard n was in the same conditon and worst of all to stop this i did allignments for about ten times all were paid by me 5 were done in the mahindra authorised service station and rest five were done on private places and that i had to do just beacause the mahindra people themselves told me to do so as i was not getting any results by there allignments but no result allingment is very ok now car drives fine n study gives a mileage of about 20km/ltr on diesel in city conditons as well as on highway space in car is too gud very comfortable to drive n long drives good outside view engine strenght and power is also impressive the only problem i am facing with this car is of this tyre whare and tear which i think is a manufacturing defect as its not bien solved after so much of efforts and sum noices in the dashboard n doors and a hard power steering ...
I purchased Mahindra Flyte bearing engine no. PIE BB 202729 & chasis no. PIF BB 202715 from City Automobiles Pathankot vide sale invoice no. 153 dated 19/3/09 in favour of R.U. Enterprises, Old Sabzi Mandi, Dhangu Road, Pathankot for my bussiness purpose as I am lady and as per your ads I find that this a good 2-wheeler with self start for city roads.
But last 2 months this flyte is not working properly as its self is not working properly and I have to engage someone to start it by using kick in market and I have send this vehicle four times in last week to your workshop situated at city automobiles.
But this flyte is not working today and lying unused at my residence.
You are requested to repaire it properly and satisfy me regarding its performance in next 4 days otherwise on coming Monday i.e., on 30th Nov. 09 I am submitting a letter regarding my complaint to consumer redresal form Pathankot.
Old Sabzi Mandi, Dhangu Road,
ON 30/07/2008 I had purchased one SUV of Mahindra Co (Bolero SLX) chassis no MA1PS2GAK82E37154 and engine no GA84E27124 from Industrial Farm Equipment G S Road Guwahati-5 Kamrup(Assam). At the time of delivering the vehicle, the dealer concerned handed over to me only one key of the vehicle, stating that only one key is being provided with each vehicle, so they are unable to hand over a second (duplicate) key to me. So, being a customer of a reputed company, I want to know, whether the company really provide only one key with each vehicle or provides a second key each with each vehicle which is not being handed over to me till date. I want this clarification at the most earliest for safety and security.
wanted to buy a mahindra jeep and wanted info. Went to the web site. Relevant page not opening. Went tocontact info. Called the number. Got voice recording that number had changed .Called that number togive feed back of website not opening and to tell them to update changed number. Operator transfereed me without listening. Phone kept ringing. No one picked up. Called again and told operator to hear me through. She did nt and started shouting at me.I told her not to shout and please listen to me. She didnt. Then I managed to get a number for HR. Mr. Manish picked up. gave me number of HR manager. Ria Balsara. he transferred me back to Sandra DSouza, operator.She laughed and asked me to try my luck at Kandivali office. I called Miss Ria, HR manager(?). she heard me through, said, she would take necessary action. I asked her to give me a number that would give info on buying a jeep. She gave me a number.I called the person. Mr. vaibhav Pagdare (?) informed me he was on leave and he was HR and he knew nothing about jeeps or sales and he knew no one whom I could contact regarding the same.I called back Ria. She gave me number of Suchita, head secretary. She was out for lunch. I called back Ria. She gave me Kandivali board number. Kandivali board did not pick up the phone. So I tried calling back Ria. She did not pick up the phone. So I called Ria from my wife's phone. She picked up the phone. She took my number and promised to call back as soon as she found out where a customer could buy a Mahindra jeep. She was aslo kind enough to inform me that this being the corporate office, she knew nothing about jeeps. So where do their wages come from? I as a customer hate being a nuisance in disturbing the officers of this 6 billion dollar conglomerate in their very busy schedule, but hey, I thought, I will just go out and buy a jeep. Anybody tell me an address? Mr. Mahindra? Where do I try my luck?
i brought scorpio on [protected], from sri durga automobiles 55, rama road, new delhi-110015, dealer code ;so11591. now am getting problem of overheat in this vechile scorpio, even i complained twice there but nobody had to come check my vechile i complained on 8-9-2009 .they said some meter problem when i went there and they said they vll change in few days but till no one has come almost 1 month finish it off . if u people vll give like this service to your customer then think who vll bel've on u and ur products its ur duty to satisfy ur customer am not happy with ur service n with this vechile . thanks alot for giving me this type of service. ITS MY HUMBLE REQUEST U TO SOLVE MY PROBLEM.
DATE OF SALE-[protected]
from- bhupinder shokeen,
cont num-[protected], [protected]
add-mangol pur kalan delhi-110085
tht i m owner of scoripo whose engine no han4d15287 & chasie no maita2han92d28260 i purchased the saidvehicle on 7th of may 2017 in the name of nadeem anjum, , sir my car was incdentlybroke down since lasts some days back, i thn i placed my car at your authorised workshop under the name of chowdhary motrs jammu, , , now i confirmed tht the said dealer replaced the geniune parts...
sir it is request tht please may take proper action as early as possible on your end, , ,
i am very frustated tht above service
my contact no is [protected], , [protected]
I m shambhu kumar from ranchi jharkhnd.I bought mahindra scorpio, model-Sle in the month of november 2008 a 7 months ago from NEXGEN dealer ship dhurwa Ranchi.four days before i had problem in the vehicle .vehicle was towed and brought to mahindra service centre where it was found clutch plate including pressure plate were badly worn out.it was big surprised for me as total distance run was only 11800 km at that time.
i tried to convince there at service centre as well as dealer that vehicle was being handled by experienced driver having experienc of 15 years but they kept blaming me for mishandling.it brings me great surprise of happening such thing for new vehicle.i was paid highly for new clutch assembly.i m sure all material associated with clutch plate and pressure plate were defective and put whole blame to manufacturer . i request to look into this matter .
I had purchased a Mahindra Scorpio VLS from G3 Motors, Nerul, Navi Mumbai on the 12th of June. I took the vehicle delivery with a defective starter motor. However, the same got rectified with a new starter motor on the next day by the dealership. ever since, my vehicle has been in and out of the G3 workshop on a weekly basis. The vehicle has hardly done 1200 kms. ( Mind you i got the vehicle delivered with the odo meter clocking 306 kms). that means i have not even run the vehicle for 1000 kms.
Last three weeks its been a harrowing experience with my NEW SCORPIO. After paying close to 10 lakhs for the new M Hawk Machine, it is proving to be a DUD Machine. The clutch of the vehicle has failed for the 5th time yesterday. This is despite the fact that each time it went to the dealership they had assured me that the problem has been sorted out completely. The last time it went to the workshop was on 28th June and i got the vehicle delivered to me at my house on 29th with a promise that the problem has been identified and rectified. But, to my dismay, the clutch gave up last night with my family in the car and stranded for help. It took almost an hour to gather my thoughts and get the damn vehicle moving and reach home.
I tried complaining to Mahindra and their response was someone will call me from the service dept. No one called me till now and i do not expect them to call me as well. The dealer ship people are on a high horse. They are least bothered about after sales and once the vehicle is sold their responsibility is over it this specific attitude piss me off. Fortunately, i understand the vehicle better than their service engineers. ( I am a test driver with one of the best known automotive companies in India).
I must also talk about some of the few good men in the dealership. They are genuine and wants to get my vehicle rectified. But they are not the one who are getting the vehicle done; so their knowledge about the mechanical parts of the vehicle is almost nil.
I am seriously planning to take Mahindra and G3 Motors to Consumer Court.
To Mahindra Auto Team,
This is a very serious concern that I have regarding the delivery of vehicles and lack in transparency between Mahindra and TVS.
Earlier, last month, I had booked for the new Scorpio Vlx - D.White from the Cochin Showroom. Upon booking, the sales person (who I suppose is a reasonable person in this deal) enquired at Palaghat and assured delivery of the vehicle within 2-3 weeks. He mentioned that the vehicle would be ready, even before, but did not assure the same. But we were happy with the time 2-3 weeks. People usually plan things in advance based on the expectation. (In my family, we get a new car like say once in 10 years - just mentioned to tell you how much we learned about the vehicle and how much passionate we are about the vehicle that we get also mentioning how less experienced we are in dealing with Car dealers). I planned my leave accordingly and it got skipped twice now. And now, the Sales person mentions that he has got absolutely NO IDEA as to when the vehicle will be delivered. Doesn't that sound absurd? No complaints regarding the sales person, since he has not got the proper communication regarding how many vehicles will reach the yard and when he can promise the delivery.
Four people whom I know directly or not have cancelled their booking of the new Scorpio, just due to this delay. God knows how many more have cancelled it. You see, it's like telling a small kid that you will get him an ice cream while in the park, and keep delaying it. Finally when you get him at ice cream when he is back at home, he may even throw it back at your face.
I donot mean any personal offense to anybody, but I am sure that the system of delivery / your process of Transportation and Logistics of the vehicles is INCOMPLETE somewhere. Else, there would not be a case where Cochin office informed the Palaghat office that they had a requirement for 2 white Vlx vehicles and they instead get 2 black Sle vehicles. I came to know this, when the sales person told that " If it was a black Sle, they could have delivered".
You see, I am not telling that Scorpio is the complete SUV, but for the price, it's a good deal and that's why many people opt for the car. But if you try to compromise the service that the company giveswith the quality of the car, you could start loosing a lot of valuable customers, especially at this time when the competition is high. Again, I am not cancelling the deal anyway. But I know 1 person who booked for a D.White Scorpio, cancelled it due to the delay, booked a Pearl white Tata Safari and is riding it around in town as I write this. See, most people don't really know a lot about engineering and vehicles. You delay one masterpiece in engineering to them, they but another piece (may be not a masterpiece). After all it's their money and they choose. Please don't loose out customers like this, if you really care for the company.
There is an expectation set for such a customer when you see the vehicle in front. But, once you don't get the vehicle, this dies down. The Eagerness is killed and the Thrill is lost.1 unhappy customer means a lot of wasted business.
Being a well-wisher for the vehicle and the company, I request you to look into this issue, find out a solution and if necessary you may even contact me. I would be obliged to give you my views and possible solution, in case there is a problem.
The scorpio, which am driving now is my second scorpio. i bought my first scorpio in 2004 & bought new version of scorpio in the very first week of it's launch in 2005. Ever since i bought the new version i am facing a problem of wobbling of steering wheel starting [protected]@ 80 Kms. Every time at the time of servicing of the said vehicle, i lodge the said complaint at Bhasin Motors. it has been nearly 2 years but the problem of the wobbling of steering wheel has not been rectified. Am forced to take this complaint of mine to the consumer court.
It is a big deterrent factor for me to recommend Scorpio to anyone.