We've ordered furniture from Macy's over the years on 3 separate occassions, including a very large Natuzzi leather sofa, outdoor set with firepit (last year), and another outdoor dining table and chairs set, which was purchased in-store, as were the other two purchases.
Never once has Macy's delivered flawlessly. Even though the product was in the store, with at least one additional identical set also, of course they cried that they coudln't sell those because they haven't been received. Sitting on the showroom floor and they haven't been received.
Same story last year. We finally got our set but it wasn't without hassle.
And now this year, we're supposed to receive our delivery today for what is now the fourth or fifth time, and we just learned (they didn't reach out to us) that we're not getting the delivery today. Wife had to call to find that out. She even called earlier in the week to express her desire to receive our product, which we've already paid and they've cashed.
Excuses, excuses, excuses. Not sure who's to blame but why these clowns can't get this sham of a service figured out makes you wonder about the ineptitude of its leadership.
Inexcusable and easily preventable, but these clowns play games every time you want to purchase furniture.
Steer clear. We'll be canceling our order.