Macy's review: macy’s backstage

I'm contacting you guys about Macy's BACKSTAGE which is very unprofessional everytime I come in there all the associates are on there phones, talking and never near the register! It's always a mess in the store never clean and never really anyone working there! And there boss I think her name goes by Lauern she's very unprofessional doesn't seem like she knows how to run a business she's never on the floor to help and always talking when I see her this store is very unprofessional and a straight mess definitely needs a new manager!