Macy's

I received a collection call from Macy's. So I called back to see what was going on. The Macy's Rep told me I was thirty days late. I explained to her that when i went in to make a payment using my iphone and their website it showed there was 0 dollars due. I assumed I paid it. She said that that was not the case. I understood and told her there must have been a glitch. I never had this problem, nor was I a repeat offender. She pretty much made me feel like I didn't know what I was talking about and that I was wrong. She tried to explain what the website looks like and told me she was looking at her webpage. I explained to her again that I knew what I was looking at and that the website (even after it's change) was pretty easy to read. and she continued as if she wasn't listening to ANYTHING I was saying.

She started giving me options about how to pay. I told her I knew how to pay and that money was not an issue. (random) just wanted to make sure that I was not late and to get the late fee reversed. Or keep the fee and just don't mark it as late. If not because of the glitch, then because it was my first time- courtesy waiver, and I ALWAYS pay on time and go to Macy's every week! She started trying to negotiate, I pay over the phone and pay 14.99 and she will remove the 25 fee. That doesn't make any sense. I simply didn't want it to be late. "There's nothing I can do with out proof"

As a customer service rep myself, I know how things are. They have goals. "Don't reverse this, DO that." "Can't do this. GET MONEY MONEY MONEY" But the one thing she was lacking was compassion. She wasn't even listening. I go through the same thing where I work. And I can say no and do it nicely. Or I can be understanding and reverse a ONE TIME FEE. Keep the customer happy. They're the reason you have a job. UGH, Macy's department. I'm sure you probably out sourced to a some sort of National Bank and you'lll say, it wasn't us, it's them, This whole experience was stinky.

Closing my card.

I've had a Macy card for years and never had a problem until recently when I decided to go paperless, by the time I got the statement on line I was getting a paper statement saying I owed plus interest fees. Called to pay and I was credited the fees but said it was a new pay period and there may be a $2.00 charge, late fees are added so quickly there seems to be no way of catching up. I cancelled the card in December/11 and thought again a final payment was made, 9 days later another bill with $30.00 in fees. My 4th call and again speaking to a supervisor who said she would zero out my balance...asked for a zero balance statment, let's see what January will bring. WOULD ADVISE TO STAY AWAY FROM MACY'S CREDIT CARDS

I am behind in my credit card payments due to job loss. I made an agreement with their collections dept. to make 4 monthly payments of $60 to be automatically debited from my checking account on the FIRST of each month. On the first of Nov. I checked for the debit but it hadn't been done. I waited for the next 4 days and still no debit from Macy's. I figured that perhaps the agent on the phone had taken down the wrong bank routing number or acct. number and that they would call me. Days go by and then on the 15th of Nov (when my account balance was at about $10 - they did the auto debit. Naturally, my bank charged me an overdraft fee of $34 putting me now in the hole by about $100! When I called Macy's to ask why the debit wasn't done until the 15th when the agreement was for the first, they acknowledged that they were backed up and they would send me a check for $34.00 (the amount of the overdraft fee). Well, its been nearly 1 month since that conversation and I have still not received a check. To top it all off, they did the same thing this month! A friend who knows a lot about credit issues told me that what they did is illegal. When the agreement is for a specific date, the action must occur on that exact date or the agreement is null and void. I'm not sure who to go to with this situation - the Fed Trade Commission? Sue in small claims court? If anyone knows please contact me at [protected]@gmail.com

I chose Macys as my first stop on my black friday outing. With coupons in hand I started my shopping. My first purchase was 2 pairs of boys pajamas. They were buy 1 get 1 free. At the register I was told none of the 2 newspaper coupons would work nor were the card coupons sent to me by mail. Not happy but purchased them anyway. My next purchase was a pair of ladies boots, needless to say the same thing happened at the register, no coupon worked. This time I asked why and was told of all the exclusions, wow..

My next and last stop was the ladies department were I had several sale items from pants to tops. Off to the register and of course 5 out of 6 items were excluded. I expressed my unhappiness to the sales lady and she responded, yes 80% of the merchandise is excluded and most of her customers so far were irritated as well. This was my short visit to Macys where my sister, daughter and I chose to leave and shop sales elsewhere and use coupons that would work.

Aside from my irritation with your store, I was really mad that I could have started at another store and not wasted my time at Macys. Macy will not be number one next year they may not even be in the top 10.

Mattresses Need Consumer Protection Laws: My mother is to receive her "3rd" replacement under warranty of Macy's Hotel Collection "Cushion Firm by Sterns & Foster" due to quality defect (mattress sinks after 1 month of use). Sterns & Foster (Sealy) is telling me that they manufacture to order and they manufacture this particular product in Patterson New Jersey. I suspect that Sterns & Foster (Sealy) are either producing refurbished mattresses for the Hotel Collection and are selling them as "new" or producing low quality and selling them as high quality (ripoff). Mattress manufacturing guidelines are different for each state, and in some states, tags need to be sewn into the mattress (yellow or red) to indicate that it is a refurbished mattress. I really don't understand why the government does not set up strict guidelines for mattresses... believe these manufacturers are getting away with conducting consumer fraud and hoping people do not report the warranty issue within the one year time limit and then the consumer gets stuck with something other than what is described as new. These mattresses from Macy's are not cheap; they are priced from $1500 to $2000. When my mother receives her "3rd" replacement..I will ask the delivery person to write "new" on the paperwork to aid in pursuing this matter w/ the PA State Attny General's office. Statisically, what are the chances that my Mom has received two defective mattresses w/in less than one year with the same brand/product. Something smells fishy to me. Sterns & Foster customer service doesn't even want to look into the matter...they quote a 1.3% defective rate for all their products...which you know is nonsense, based on the inspectors that arrive to classify the mattress as defective. If I was Macy's, I would take the high road and return my Mom's money if the 3rd mattress is defective. The time and effort being wasted on communicating this defect is worth more than the mattress at this point.

I recently applied to several ads that Macy's had posted on job sites for Visual Merchandiser in the NY/NJ area.

Macy's does all contact through email but there appears to be no, or little communication between the corporate human resources and the actual store management. Macy's human resources can not be contacted by phone and does not answer email inquiries.

I first received e-mail invitations for a phone interview, and then a conflicting note the next day for an in-person interview. I made several inquiries and after 2 days Macy's finally got back to me that the phone interview note was a mistake and that I should schedule an in-person interview at the Paramus location. - This I did.

Macy's asks that you arrive 15 minutes before the interview to fill out paperwork and it's an hour drive from my home to Macy's Paramus. 20 minutes before I was schedueled to be there, Macy's Paramus calls my home to cancel my interview. I had driven an hour in 93 degree heat, changed into my suit in a Starbucks bathroom and arrived on time. An english accented woman at Paramus Macy's human resources greeted me with scorn because I did not get the cancellation message that was not made until I had actually reached the location. She told me that no-one could see me at this time. I was really crushed, but politly agreed to rescedule for the next week.

I wrote human resources, but they did not respond.

I arrive on time at the re-scedueled appointment and the department mgr. (Michael) was there, but could not see me. I did speak to one of his assistants and although I thought it went well, I never heard from them. I realize now that the re-scheduled interview was just a pacification set up by an employee outside of the actual department. Thank you for wasting my time and gasoline.

A month later, Macy's posts another job listing for the same position at the Cross County Yonkers NY store. I apply though their website again and receive and invite for an interview from Macy's human resources corporate. Arriving early on Wed. at the Yonkers location, the staff does expect me, and the Visual department manager is on vacation. (How can they schedule an interview when the manager is not going to be there?) After some confusion, I do get to meet with his assistant. The interview goes very well (!?) : The assistant is very excited about the possibility of getting me on board, and she will speak to her boss as soon as he returns on Monday. I leave hopeful.

First thing next morning I receive an automated rejection email from Macy's human resources that can not be responded to, saying that my qualifications do not match the job. - This is the exact opposite of what I was told in yestereday's interview.

Again, Macy's corporate human resources can not be reached by phone, and again they do not respond to emails. So I contact the assistant at the Yonkers store who is shocked also. She herself can not get an answer from human resources, but it is speculated that something might have came up in my background check. (When you can not get a straight answer, you can only guess) Macy's application clearly states that they will inform of any refusal of employment due to background check, but they certainly did not contact me. - I have no record, never been arrested, or in court or even gotten a speeding ticket... so I can't understand.

I have no way of knowing because Macy's will not answer.

As a sincere, well qualified applicant I deserve a fair chance at a position and straightforward, open communication from the large impersonal corporation that for some reason I would like to be a part of.

During each step of the process, Macy's corporate human resources has shown a callous lack of communication with complete disregard for prospective applicants and their own store employees. There is no "humane" at Macy's Human resources and one has to question the ethics of a company that randomly and erroneously makes appointments without the store's knowledge and has the policy of not responding to sincere email inquiries when email is their only form of contact?

Pretty evil huh?

I have a Macy's credit card that I opened several months ago. I have a low balance and made sure I paid my bill on time every month... until a couple months ago, I made my payment 3 days late. Unfortunately, Macy's does not allow you to have reaccuring payments and the only option is to pay by check, phone (for a large fee) or online. I was charged a $25.00 late fee that posted to my next months bill. The next month, I paid my late fee and min. balance on the due date. Fearing another late fee, I made another payment ONE day before the due date. Several days later I started recieving calls from Macy's about why I had not made a payment for that month! What?! Apparently, the payment made a day before my actual due date posted to that month EVEN THOUGH I was not in default and current on payments. So now I have ANOTHER late fee! I have 3 other credit cards and could not understand their reasoning behind this as I have never expirenced this with another credit card before. I contacted the customer service number, spoke to someone who could barely speak English, and all he kept asking me to do was make another payment. To better understand their policy, I asked several times if there is only ONE day out of the entire month I'm able to make a payment without penalty. He stated that I can make a payment any day of the month. But if I can't pay a day early... and I can't pay a day late with out penalty... Hmmm... Eventually he took the $25.00 late fee off my account which I was greatful for and reminded myself to just make a payment on the 1st of every month. NOW>>>> this month I recieved my bill with a late fee! I know I paid on the 1st! I called the number... again... and talking to someone who barely spoke English and realized that they charged me a late fee on the DAY THAT IT WAS DUE! What?! I'm postive that I paid on the 1st, but it was late in the evening, and did not post until the next day. He was unable to help me and refused to take off my late fee because they helped me out before, but would gladly take another payment. Again, he could not explain why they charged me a late fee the day it was due. Obviously, I'm responsible enough to own my home and make mortgage payment and have several credit cards in good standing, but I'm not responsible enough to make my Macy's credit card payments. I will be closing this account because I'm apparently not educated enough to understand their policy.

this is the worst company i have ever worked for... first at all when i got the interview they said they count my experience (5 years of retail) because it was not in the USA. so they will put me on probation to see if i really deserve the job ok that passed, i took the job for 8 dollars an hour. after my probation i went to see the hr about the Promes(a rise) they said well you have to wait another 3 month. i was really good at costumer service i have been recognize every single day i participated to all rewards i was just the best on my department with 100/100 every month. then i to talk to them and tell them that i will leave if they don't rise my paythey gave me fifty cents more! i was at the same trying to find an other job but every time they call my manager he says bad things because he did not want to lose me! i figure it out when i applied to an other store then they called me to the interview everything was ok they said we just have to call your manager to confirm what you told us! they never called me back!this is just unfair. i left anyway because they make you work like a slave for nothing in exchange plus they want you to lie to costumers when they want to meet their goals. for example when a costumer credit card doesn t work they tell you to put him back in the system without knowing it the costumer is applying again and thats gonna count for the manager!

So confused and the same thing happened to me. Macy’s told me there are no credit guidelines but that if you want something just bring it to the counter and they will try to accommodate your purchase…WTF! I tried to spend 180 dollars the other day and was denied in front of a full line mortified since I have had my credit card for 11 years. I didnt use it for a couple of months so they told me the most I could spend was 49.00 WTF. Then I called Macy’s C/S and I was really upset they said they would pull my credit report to see if they could accommodate my purchse I told her NO that will go against my credit score which she agreed and then I told her I may want to just close my account because its not worth having.

Come to find out today after speaking with the Macy’s complaints department the w**** closed my account without my permission. I am livid and not going to stop until I get some kind of compensation for my embarrassement and closing my Macy’s account without my permission.

I am stationed overseas with US Department of State. On 7 July 2011 while on vacation at the town of Clearwater, Fl my wife and my USAA bank debit cards and Ripley Master Card were stolen; immediately the cards were used to make fraudulent charges at the Macy’s East store #832 located in Tampa, FL. One of the charges were for $417.30 on my USAA bank debit card; however, I am still trying to get the statement for the other charges made at the same Macys department store with my other credit card since it is from an overseas bank. I blame Macys for not enforcing their sales associates to very the customer’s identification when making a purchase with a credit or debit card.

On Sunday I went to Woodbridge Macy store on 7/31 at 3:56 pm. I purchased a black dress with my Macy Black card. I didn’t want to keep the charges on the Macy card so I told the sales clerk I would like to pay for the charges with the debit card. So I placed the debit card in her hand and she in return put the debit card on the counter. I don’t think this a normal business practice with Macy. I am a very valuable member with Macy’s store and I think she needs to be spoken to on her behavior. Here are the two transaction numbers listed below so you can identify the saleperson.

Macy has confused me with another card holder, and has maligned me with the credit reporting agencies. I have a letter from Ms. Manny stating that they had confused me with another client, and would make sure that their error would not reflect upon me negatively. They haven't corrected their error, and now they have attached someones elses account to my name. How do you get someoness attention at Macys?

I purchased worry no more gold coverage for my outdoor furniture set in june 2010. This was to cover a $ 2, 800.00 patio set. I was told that it covered me in full, for full replacement or repair, for my entire set. My 11 foot umbrella cracked in half recently. Not even used a year. Macy's had the nerve to offer me $ 45 dollars under their plan. I told macy's that a new 11 foot umbrella is at least $ 300.00, so this is not full replacement. They told me since the original $ 2, 800 set included a 9 foot umbrella as part of the package and I paid $ 45 dollars to upgrade from 9 to 11 foot. This is why they only wanted to give me $ 45. To me, this is a scam. If it's full replacement, it should be just that. After pushing them for at ;east 6 hours of phone calls, they offered me a $ 250 gift card plus the $ 45 dollars. I suppose that is more like it, however I should not have had to go through hell to get this far. Full replacement gold coverage, should not defy common sense. Maybe my broken umbrella that they refused to deal with should have hurt someone, then they would have paid a lot more than this. I really hate being taken advantage of.

I ordered 16 placesettings of dinnerware on August 6. It is now December 1 and I am still waiting for the last three placesettings to arrive. I have contacted Macys.com over fifteen times. Each time they promise to look in to this and call me back but no one ever does. I often ask for a supervisor but they are either not available or also promise to call me back but never do. It is unbelieveable the stories they have told me about why the dishes have not arrived or where they have been sent in error, it is really endless and changes every time.

I was supposed to have a phone interview today with one of your HR recruiters. I've been by my phone for more than an hour. Nobody ever called me. Who do I complain to?

After many years of shopping at Macy's, I have decided to close my account, because every time I have to call their customer service department, I am routed to India. Unfortunately, it is very difficult to understand the reps and it takes at least ten minutes for them to route my call back to the U.S. Also, giving one's SS #, mother's maiden name and other information to someone in another country is a very uncomfortable feeling.

There's a reason why it seems like Macy's is always hiring... once you get in, you're dying to get out. I've worked there once and have had two interviews since then, so let's just talk about the interview first.

Whatever you apply for, won't be the position they interview you for. I applied for a sales associate, they try to make me become a beauty adviser. I apply for day full time position, they try to convince me to work a nights part time position. It seems a little fishy to me that every time you go in for an interview for whatever you applied for that they try to convince you into doing something else. I truly believe that they post those job openings just to get people to come in so they can try to persuade them into crappy jobs. If you say no, you'll then soon get an email saying you weren't a right fit for the job you applied for, even though you are, they just wanted you to work something else.

When you do work there they'll throw you out on the floor all alone to cover a few areas, even if you didn't have full training yet. They won't tell you what to do, they'll just leave you to fend for yourself. I remember my first day I was left to cover three areas alone. I was terrified, I didn't know what to do! I thought I was doing well until finally a supervisor came over to me and gave me crap for not cleaning out all the fitting rooms every 45 minutes. I didn't even know!

Just how at another Macy's store I went into one day, they had a huge sale in shoes and the girl working in the shoes all by herself was having a hard time. She kept apologizing to everyone saying it's her first day and she hasn't had all of her training yet. Her supervisor came over to her and yelled that she wasn't working fast enough.

Their biggest concern is how many credit accounts you can get open. If you don't get so many a week they'll give you complete crap for it. You can't force people to open accounts, especially at this time when our economy isn't doing so well!

When I was working there I either had to get a ride home or take a few buses. I worked at the Macy's farthest from me, and just about everyday they would ask me to work late if I wasn't already working a full shift. When I told them no for obvious reasons, they would get really upset with me.

The co-workers are one extreme to another at each store. You will work with some very nice people, and then you will work with the people who hog the register so they will reach their sales goal, while you won't be able to get to half of yours.

To be honest, Macy's Inc. doesn't really give a damn about their employees. You're just another number to them (really, you get a number.) You get in there and the only thing they care about is how many credit accounts you open and how high your sales goal is. I understand it's a business, and you have to really work, but there's no reason to treat employees poorly.

It all looks good from the outside when you're just starting. They'll tell you about this great program they have if you ever have a problem, and how you can earn "Macy Money, " but really it's not worth it. Unless you want a retail job that you're miserable at, and have to work like a dog for peanuts, then find anywhere else to go.