The complaint has been investigated and
resolved to the customer's satisfactionResolved Lumber Liquidators — does not have any warranty on their products
resolved to the customer's satisfaction
The date of this complaint will not be exact because it has been dragged out for so long. We bought some Australian Cypress (Bellawood) from Lumber Liquidators. We had it professionally installed. The installer contacted the local store in Houston Texas to determine moisture readings of the slab and get them to agree that the readings were ok to install. After their agreement installation took place.
Within two weeks the wood began to curl and some cases split. We contacted our installer and through him he contacted Lumber Liquidators with the problem. Their recommendation was that a sealer should have been placed on the floor but would not honor the warranty. We paid the installer another 1k to put down the sealer and the installer paid for the new flooring out of his pocket because he felt some what responsible for not being able to make Lumber Liquidators honor their warranty. Once again he contacted LL for more of their expertise and was told after the sealer was put down to acclimatize the wood in the home with packages of wood exposed for two weeks. As per instructions the installer followed these procedures.
Within two weeks after the installation the flooring curled again as bad if not worse than the time before. Upon contacting LL they sent an inspector that they hired to evaluate and take samples of the flooring. I am not sure but I think he was going to tell LL what they wanted to hear. They said it was the fault of everyone but their flooring. They said that the flooring was subject to more humidity than the flooring could tolerate. We live in the Gulf Coast of Texas where the humidity levels tend to be very high at times. If the wood is that sensitive they should not be selling it in this area or at least warn people that it not suited. After months of haggling we are out about 12k on the flooring and either going to have to play to rip it out or have in sanded and refinished to get rid of the curl and splitting. I am posting this to warn others that you do not have any warranty on the products that they sell. We have contacted some attorneys about possible legal action. The attorneys told us by the naming of the business Liquidators it infers that it is seconds and you are buying as is, even though they speak of having a warranty and are probably becoming the largest seller of wood flooring in the country. Maybe if enough people post their problems on every consumer website the Attorney General's offices of some of the states will begin to look at the deceptive practices of this company.