The complaint has been investigated and
resolved to the customer's satisfactionResolved Lufthansa — money for nothing -> this can happen to you too
resolved to the customer's satisfaction
My flightrout was Cluj(ROU)-Munich(DE)-Split(HR) and I booked and payed my ticket in advance. When I arrived in Munich Lufthansa staff informed me that they canceled the flight to Split for undetermined time. But they did NOT take the time to inform me befor I flew there. Moreover, they didn't change my ticket in a way that I can fly back home, I had to pay for a new ticket and they wont give me my money back for the canceled flight nor for the hotel room fee (Of cours the next flight to Cluj was the next day). So the jurney was a total waste of time and money, at least from my point of view. I hope I'll never have to fly with this company again.