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My flightrout was Cluj(ROU)-Munich(DE)-Split(HR) and I booked and payed my ticket in advance. When I arrived in Munich Lufthansa staff informed me that they canceled the flight to Split for undetermined time. But they did NOT take the time to inform me befor I flew there. Moreover, they didn't change my ticket in a way that I can fly back home, I had to pay for a new ticket and they wont give me my money back for the canceled flight nor for the hotel room fee (Of cours the next flight to Cluj was the next day). So the jurney was a total waste of time and money, at least from my point of view. I hope I'll never have to fly with this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was on that flight also. It was one of my worst experiences i ever had, i travel a lot and i was never treated like that.
I am very disappointed at Lufthansa. I bought a ticket on 19 Nov 2017. The reference number was [protected]. I came for check in at IKA airport and they told me that YOUR TICKET IS NOT VALID. How can it be possible? They had no comment the Iranian Lufthansa people were confused and said we don't know. We don't understand. They did not have the courtesy to at least apologize and said you have no way other than purchase another ticket. I had a meeting with three companies coming to Frankfurt for a joint meeting and I had no way other that purchasing a new return ticket with the value of 1170 Euros (even more that the price I paid originally). I was so embarrassed at the airport because I did not have enough cash and I told my friends to help and ... I have to confess to my tremendous sense of anger and I'm very despair at this.
Seyed Hamid Hashemi
Sir,
On 7th july 2017 I have reserved my flight by Lufthansa air lines from Basel to Bristol via Francfort. My flight no. from Basel was LH 3815 and my connection flight No. from Francfort was LH 4964.
On my arrival at Basel air port, I have been informed that my flight is cancelled and it is not possible for them to arrange another flight nor arrange hotel or train for me to get back home. This is a very bad attitude of Lufthansa and I need an explanation and compensation for the disturbances and train charges which i had to pay from my pocket