Lufthansa — lost baggage - poor customer service
I put in a claim for $2949 for baggage lost during a flight back in July. I have just received a check for $500. This is ABSOLUTELY RIDICULOUS and extremely insulting. I have contacted customer service twice via email and mail, and have heard nothing back. They do not respond. There is no phone number to call and the main office in Germany has been no help whatsover.
The amount I submitted was already low for the contents of the baggage. I am disgusted with this and the poor customer service. It is the worst customer service experience I have ever had.