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We had our flights cancelled 2-3 times in 2 days in Germany Stuttgart to Frankfurt. We were visiting our daughter's family and grandchildren.
We were told a refund of $1,479.63 Euro would be sent. Then TATA changed that to ZERO.
Below is the chain of emails.
More Info:
Feedback : [protected]
My Info:
Lino Celestini
66 First St. Louth
St. Catharines, ON, L2S 3R7
Canada
email: [protected]@sympatico.ca
Mobile in Canada: [protected]
Dear Sir/Mam
As you mentioned that the train voucher is already used
hence we have no refund due .
best Regards,
Dhawal Mohite
Revenue Accounting
TCS on behalf of Lufthansa Global Business Services
TATA Consultancy Services Ltd. (TCS)
Wellspring, Plant No 12, Godrej & Boyce Complex,
LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra
India
Automatically generated ticket number - please do not delete in order to ensure correct routing
{SrvReqNo:[[protected]]}
Original Text
From: Lino Celestini
To: [protected]@ICAT.DLH.DE
CC:
Sent: 07.09.23 18:24:44
Subject: [EXT] RE: [EXT] RE: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
Please process whatever refund you are authorized to issue.
Let me know in Detail if you require any more information from me.
We did use the train voucher to get to the Frankfurt airport.
Regards,
Lino Celestini
From: [protected]@ICAT.DLH.DE
Sent: Thursday, September 7, 2023 1:12 AM
To: LinoCelestini
Subject: [EXT] RE: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
Dear Sir/Mam,
As mentioned before for sector STR-FRA Ground Transportation Voucher was issued. Refund is only possible when the unused voucher is sent to us in original.
we will refund for the sector as soon as we receive the attachment of the voucher if its unused. and if you were not provided with the same
then please let us know about it.
Best Regards,
Dhawal Mohite
Revenue Accounting
TCS on behalf of Lufthansa Global Business Services
TATA Consultancy Services Ltd. (TCS)
Wellspring, Plant No 12, Godrej & Boyce Complex,
LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra
India
Automatically generated ticket number - please do not delete in order to ensure correct routing
{SrvReqNo:[[protected]]}
Original Text
From: Lino Celestini
To: [protected]@ICAT.DLH.DE
CC:
Sent: 01.09.23 18:53:45
Subject: [EXT] RE: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
It is clear you don’t understand what is happening. You have tunnel vision on your own objectives instead of what is best for the customer.
Please provide the refund you are authorized to provide and I will escalate the difference with Lufthansa providing the history of my dealings with Tata.
This process is inacceptable since I was already told below what the refund will be.
Sincerely,
Lino Celestini
From: [protected]@ICAT.DLH.DE
Sent: Friday, September 1, 2023 8:12 AM
To: LinoCelestini
Subject: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
Dear Sir/Mam,
For sector STR-FRA Ground Transportation Voucher was issued. Refund is only possible when the unused voucher is sent to us in original.
Best Regards,
Dhawal Mohite
Revenue Accounting
TCS on behalf of Lufthansa Global Business Services
TATA Consultancy Services Ltd. (TCS)
Wellspring, Plant No 12, Godrej & Boyce Complex,
LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra
India
Automatically generated ticket number - please do not delete in order to ensure correct routing
{SrvReqNo:[[protected]]}
Original Text
From: Lino Celestini
To: [protected]@ICAT.DLH.DE
CC:
Sent: 31.08.23 18:40:14
Subject: [EXT] RE: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
Please clarify what a GTP voucher is?
Below is the email that already approved 1,479.63 EUR.
This included other expenses like other flight rebooking expenses and meal at the hotel Lufthansa sent us at Stuttgart Airport.
Please refund this amount ASAP since it was already approved.
Regards,
Lino Celestini
66 First ST. Louth
St. Catharines ON Canada L2S 3R7
Mobile: [protected]
Email: [protected]@sympatico.ca
From: [protected]@ICAT.DLH.DE
Sent: Thursday, August 31, 2023 1:02 AM
To: LinoCelestini
Subject: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
Dear Sir/Mam,
As per your mail, we would like to inform you that ground transportation was already provided to you .
Kindly provide us with the GTP voucher details to process any refund.
Best Regards,
Dhawal Mohite
Revenue Accounting
TCS on behalf of Lufthansa Global Business Services
TATA Consultancy Services Ltd. (TCS)
Wellspring, Plant No 12, Godrej & Boyce Complex,
LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra
India
Automatically generated ticket number - please do not delete in order to ensure correct routing
{SrvReqNo:[[protected]]}
Original Text
From: Lino Celestini
To: [protected]@ICAT.DLH.DE
CC:
Sent: 30.08.23 18:57:27
Subject: [EXT] RE: [protected] FI Request: [protected], CuRe Pure Refund
This process is very frustrating. Not sure why Lufthansa can’t just credit the original credit card used to purchase the tickets.
Below is the email conforming my refund.
I have also provided banking information on the Lufthansa website feedback forum.
As a last resort please mail me my refund if you cannot process it via online tools.
Dear Lino Celestini,
We are very sorry that there was a flight irregularity on your trip. We deeply apologize for the inconvenience this has caused you. We understand how frustrating it must have been.
But now there is good news: You will receive money back from us. To initiate the payout of the aforementioned amount of 1,479.63 EUR, please use the link below and enter the indicated credentials.
Direct link to the compensation platform:
https://www.lufthansa.com/compensation?FeedbackUUID=5f46595510c24508ad95223e16e0cbaf
Manual login credentials for the compensation platform:
https://www.lufthansa.com/compensation
Feedback ID: [protected]
Last Name: Celestini
PIN: 5656
We hope that this will ensure that everything is handled quickly to your satisfaction. We would be delighted to welcome you on board with Lufthansa again in the near future.
Sincerely,
Tanya Moonga
For your information:
If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit reference number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. You can find the link to our web forms here:
Webform (German): Feedback- und Kontaktformular | Lufthansa
Web form (english): Feedback and contact form | Lufthansa
Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit reference number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.
______________________________________
Lufthansa German Airlines | Customer Relations | P.O. Box 710234 | 60492 Frankfurt/Main | Germany
Lufthansa is a member of Star Alliance
Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168
Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley
Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen
From: [protected]@ICAT.DLH.DE
Sent: Monday, August 21, 2023 1:31 AM
To: [protected]@sympatico.ca
Subject: RE: [protected] FI Request: [protected], CuRe Pure Refund
Dear Sir/Mam,
Kindly provide us GTP voucher for further process of sector STR-FRA.
for ticket number [protected]/08
Dhawal Mohite
Revenue Accounting
TCS on behalf of Lufthansa Global Business Services
TATA Consultancy Services Ltd. (TCS)
Wellspring, Plant No 12, Godrej & Boyce Complex,
LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra
India
Automatically generated ticket number - please do not delete in order to ensure correct routing
{SrvReqNo:[[protected]]}
Original Text
From: [protected]@icat.dlh.de
To: [protected]@sympatico.ca
CC:
Sent: 21.08.23 10:55:38
Subject: [protected] FI Request: [protected], CuRe Pure Refund
Dear Sir/Mam,
Kindly provide us GTP voucher for further process of sector STR-FRA.
Best Regards,
Dhawal Mohite
Revenue Accounting
TCS on behalf of Lufthansa Global Business Services
TATA Consultancy Services Ltd. (TCS)
Wellspring, Plant No 12, Godrej & Boyce Complex,
LBS Marg, Vikhroli (West),Mumbai-400079, Maharashtra
India
Automatically generated ticket number - please do not delete in order to ensure correct routing
{SrvReqNo:[[protected]]}
Desired outcome: Cheque Mailed to me in Canada in the sum of $1,479.63 Euro directly from Lufthansa.TATA and your chatbot were useless. Talking to real Lufthansa people would be better and faster.
