CB Airlines and Air Travel Lufthansa Complaints #2-21

Lufthansa review: Flight delayed over 9 hours

USAF1980FE of US

Sep 24, 2026 9:40 am UTC

Verified customer

Featured review

We had taken off from Munich (MUC) en-route to Lisbon (LIS) on 21 September 2026 at 20:20 flight LH1780 and we were supposed to land in Lisbon at 22:45, half an hour into the flight the cabin crew smelled smoke. We returned to Munich and Lufthansa got me a room at an airport hotel for the night (only 5 hours to sleep and no dinner or breakfast was offered). We were then supposed to depart the next morning 22 September 2026 at 08:15, but this flight was delayed until a 09:30 takeoff. We arrived in Lisbon (LIS) o 22 September 2026 at around 11:30 local time. It was too late to cancel my hotel reservation in Lisbon for the night of 21 September so I would like compensation for that expense as well.

Desired outcome: Please provide compensation for over 9 hour delay, EU Regulation No 261/2004, as well as compensation for my hotel in Lisbon at Hotel Ibis in Lisbon Booking number: R6566357592 for 115 Euros

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Lufthansa - Flight delayed over 9 hours - Photo 1

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Lufthansa Contacts

Lufthansa phone numbers

+49 69 867 99400

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Germany

+43 120 609 2773

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Austria

+41 22 761 4522

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Switzerland

+34 910 900 700

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Spain

+39 2999 539 20

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Italy

+33 387 130 113

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France

+352 34 2080 8063

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Luxembourg

+32 2700 6452

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Belgium

+31 70 770 9396

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Netherlands

+44 15 1237 3300

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United Kingdom

+45 433 14 889

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Denmark

+47 230 249 69

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Norway

+30 21 1198 6230

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Greece

+1 (954) 635-4549

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USA

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Lufthansa address

Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, 60546, Germany

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