CB Airlines and Air Travel Lufthansa

Lufthansa review: Disrespect towards the customer and a damaged bag

Ljiljana Ristic of US

Mar 04, 2026 8:54 am EST

Verified customer

Featured review

I had an unpleasant situation when issuing my boarding pass in Barcelona (BCN to FRA LH 1133), where the lady at the desk in the airport asked me to check in my bag even though I had a ticket with cabin baggage. My insistence not to check in the bag led to a heated argument, which really upset me because I did not expect such behavior. In the end, I agreed, but my bag was damaged, and I am attaching a photo as evidence. I kindly request a refund for a new bag

Claimed loss: 250 euro

Desired outcome: 250 euro

Confidential Information Hidden: This section contains confidential information visible to verified Lufthansa representatives only. If you are affiliated with Lufthansa, please claim your business to access these details.

Lufthansa - Disrespect towards the customer and a damaged bag - Photo 1

View 0 more photos

0 comments

Add a comment

Lufthansa - customer service 11

Resolved

Lufthansa - lost luggage / claim for reimbursement of replacement purchases 4

Resolved

Lufthansa - offered insulting $500 for $2949 lost baggage claim 7

Lufthansa - reschedule my flight 1

Lufthansa - complaints letter got no where to send 4

Lufthansa - lufthansa name the a380 competition: total scam

Lufthansa - lost bags

Lufthansa - complaint

Lufthansa - stolen items from bag

Resolved

Lufthansa - recuperare daune din cauza unui bagaj de cala pierdut

View all Lufthansa reviews and complaints

Lufthansa Contacts

Lufthansa phone numbers

+49 69 867 99400

Click up if you have successfully reached Lufthansa by calling +49 69 867 99400 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +49 69 867 99400 phone number Click down if you have unsuccessfully reached Lufthansa by calling +49 69 867 99400 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +49 69 867 99400 phone number

Germany

+43 120 609 2773

Click up if you have successfully reached Lufthansa by calling +43 120 609 2773 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +43 120 609 2773 phone number Click down if you have unsuccessfully reached Lufthansa by calling +43 120 609 2773 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +43 120 609 2773 phone number

Austria

+41 22 761 4522

Click up if you have successfully reached Lufthansa by calling +41 22 761 4522 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +41 22 761 4522 phone number Click down if you have unsuccessfully reached Lufthansa by calling +41 22 761 4522 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +41 22 761 4522 phone number

Switzerland

+34 910 900 700

Click up if you have successfully reached Lufthansa by calling +34 910 900 700 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +34 910 900 700 phone number Click down if you have unsuccessfully reached Lufthansa by calling +34 910 900 700 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +34 910 900 700 phone number

Spain

+39 2999 539 20

Click up if you have successfully reached Lufthansa by calling +39 2999 539 20 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +39 2999 539 20 phone number Click down if you have unsuccessfully reached Lufthansa by calling +39 2999 539 20 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +39 2999 539 20 phone number

Italy

+33 387 130 113

Click up if you have successfully reached Lufthansa by calling +33 387 130 113 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +33 387 130 113 phone number Click down if you have unsuccessfully reached Lufthansa by calling +33 387 130 113 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +33 387 130 113 phone number

France

+352 34 2080 8063

Click up if you have successfully reached Lufthansa by calling +352 34 2080 8063 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +352 34 2080 8063 phone number Click down if you have unsuccessfully reached Lufthansa by calling +352 34 2080 8063 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +352 34 2080 8063 phone number

Luxembourg

+32 2700 6452

Click up if you have successfully reached Lufthansa by calling +32 2700 6452 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +32 2700 6452 phone number Click down if you have unsuccessfully reached Lufthansa by calling +32 2700 6452 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +32 2700 6452 phone number

Belgium

+31 70 770 9396

Click up if you have successfully reached Lufthansa by calling +31 70 770 9396 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +31 70 770 9396 phone number Click down if you have unsuccessfully reached Lufthansa by calling +31 70 770 9396 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +31 70 770 9396 phone number

Netherlands

+44 15 1237 3300

Click up if you have successfully reached Lufthansa by calling +44 15 1237 3300 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +44 15 1237 3300 phone number Click down if you have unsuccessfully reached Lufthansa by calling +44 15 1237 3300 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +44 15 1237 3300 phone number

United Kingdom

+45 433 14 889

Click up if you have successfully reached Lufthansa by calling +45 433 14 889 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +45 433 14 889 phone number Click down if you have unsuccessfully reached Lufthansa by calling +45 433 14 889 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +45 433 14 889 phone number

Denmark

+47 230 249 69

Click up if you have successfully reached Lufthansa by calling +47 230 249 69 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +47 230 249 69 phone number Click down if you have unsuccessfully reached Lufthansa by calling +47 230 249 69 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +47 230 249 69 phone number

Norway

+30 21 1198 6230

Click up if you have successfully reached Lufthansa by calling +30 21 1198 6230 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +30 21 1198 6230 phone number Click down if you have unsuccessfully reached Lufthansa by calling +30 21 1198 6230 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +30 21 1198 6230 phone number

Greece

+1 (954) 635-4549

Click up if you have successfully reached Lufthansa by calling +1 (954) 635-4549 phone number 0 0 users reported that they have successfully reached Lufthansa by calling +1 (954) 635-4549 phone number Click down if you have unsuccessfully reached Lufthansa by calling +1 (954) 635-4549 phone number 0 0 users reported that they have UNsuccessfully reached Lufthansa by calling +1 (954) 635-4549 phone number

USA

More phone numbers

Lufthansa address

Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, 60546, Germany

Lufthansa social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Mar 05, 2026
View all Lufthansa contacts