CB Airlines and Air Travel Lufthansa

Lufthansa review: 1 bag broken, 1 bag missing for 6 days on one trip

Robert van eerde of NL

Mar 27, 2026 1:51 pm EDT

Verified customer

Featured review

filled in two forms 1 for broken bag 1 for missing bag. impossible to communicate .The bag issue was dealt with but inadequately only 150 euros and i told them I am waiting for the reply why my bag was missing for 6 days plus items must have fallen out of my broken bag which was taped up and acknowledged by your department but told me to put in another claim ,. it is hopeless just working the website . I am now still waiting for reply. you can not call, the chat does not work . My bad was located within the one day but I received an email to say they were too busy to deliver ! then nthewre was confusion and the bag was going to be sent back to Miami but they managed to stop this from happening. There is a total lack of communication for the people dealing with lost luggage . So I have put a reimbursement claim in as in the customer feedback with all the receipts total Euro 2154.72 ...MyFeedback reference : FB ID C-360403-K0W7, missing bag reference FCOLH75352. Sent all documents in PDF attached letter to lufthansa.

Claimed loss: I have given all the receipts total loss euro 2154.72 . i was offered 150.00 euros for the broken bag which is unacceptable and have not used this claim.

Desired outcome: I need to be reimbursed . I have given all the info and cannot keep waiting and no one saying anything . Please deal with asap.

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Lufthansa - customer service 11

Resolved

Lufthansa - lost luggage / claim for reimbursement of replacement purchases 4

Resolved

Lufthansa - offered insulting $500 for $2949 lost baggage claim 7

Lufthansa - reschedule my flight 1

Lufthansa - complaints letter got no where to send 4

Lufthansa - lufthansa name the a380 competition: total scam

Lufthansa - lost bags

Lufthansa - complaint

Lufthansa - stolen items from bag

Resolved

Lufthansa - recuperare daune din cauza unui bagaj de cala pierdut

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Lufthansa Contacts

Lufthansa phone numbers

+49 69 867 99400

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Germany

+43 120 609 2773

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Austria

+41 22 761 4522

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Switzerland

+34 910 900 700

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Spain

+39 2999 539 20

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Italy

+33 387 130 113

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France

+352 34 2080 8063

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Luxembourg

+32 2700 6452

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Belgium

+31 70 770 9396

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Netherlands

+44 15 1237 3300

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United Kingdom

+45 433 14 889

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Denmark

+47 230 249 69

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Norway

+30 21 1198 6230

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Greece

+1 (954) 635-4549

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USA

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Lufthansa address

Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, 60546, Germany

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Apr 04, 2026
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