LuckyLand Slots
reviews and complaints

I've been trying to get my withdraw for over 15 hours now. I understand it takes 24 hours but mines keep getting rejected after I have them the information they even asked for. I feel like they are purposely not letting it pass. I used the same account for withdrawal before and had the same problems. And in the end the finally accept it. This time they are making it even harder and taking forever

I won $200 on the game and redeemed it to go to my bank account. They deactivated my account with my redemption prize still pending and money still on the game to be played with. I have sent my bank information and my ID twice I have verified the right account so I can get my prize redemption but they keep telling me I have to sign my transactions through zendesk and I don't even see my transactions or an attachment for my transactions to be sign to get back into my account. I haven't even got my $200 I won. And I still have money on the account that I can play games with. Please help.

When i went to collect my lucky land sweeps coins that you provide i went to the game and up in the right-hand corner to redeem my sweeps coins, i clicked on my Sc and it said this # already exist I don't Know why i am having this problem could you please let me know what we can do to fix this problem from recurring. i just wanted to use my sweep coins to play the game

Thank you

. Sandra Reynolds

. [protected]

I've spent alot of money with luckyland I recently just won 457.00 and they gave me the run around all day today making me send multiple documents picture ID and they kept saying they couldn't open my documents I sent 10 different ways then they deactivated my account I have all the proof the money I spent with them all the emails I have how much I won and never received what do I do

My account got deactivated n I emailed n told them I would delete my account once I get done with the money on my account but they deactivated my account I email them they ain’t respond back so I sent them a email from a different account they went right on n respond when I told them who I was they stop emailing me I lost over so much money on this game

On May 26th, 2023 around 9 am Pacific Standard time I was playing Clover Cash in 3d for $.20 sweep coins per spin after one spin I had triggered the bonus where you pic from different treasure chests I was rewarded about 2600 sweep coins and when my bonus ended I had a balance of $26-$28. I then raised my bet to $.60 sweep coins per spin made one spin and saw my balance was now at $.37 . I am not great at math but I knew that wasn't right so I did not spin again. I filed a report with the Luckylands "customer support" team I quickly received a email saying they received my report and would be contacting me shortly .

I then traded several emails with them with them saying that they found 3 accounts in the system and they would keep 1/3 open.. I replied that I thought that I had all ready discussed this with one of their team prior to this incident and that's why I had only been using the account I was on when the issue with my balance occured. None of these 4-6 emails from them stating what I described above had any mention of what they were doing to fix my balance. Just those emails saying they had been alerted to the 3 accounts.

Once they finally figured out what I had thought had all ready been taken care of with which account I use. They then asked me for the basic info of what game I was playing, what time, etc.which I had all ready included in my original report and another report from an unregistered email. That they knew about. Instead of getting that information from those reports themselves. Still no mention of fixing my balance... The next email I received told me to clear my cookies and data cache to make the site run better but still no mention of adjusting of my account balance.

This has been going on 4 days going on 5 and now their emails tell me be patient and thanks for understanding they have a team looking into it. Well I am out of patience and understanding at this point. I don't have the money I won and going forward unlikely will not be using them and suggest others do the same.

My identity has been stolen and and they have managed to drain my account with all the different online casino games that have been played. Accounts are being set up in my name and my debit card used to purchase coins. I have $5877 worth of transactions (which took place over a weekend and I had no cell service to even know what was going on until Monday). My bank has denied my dispute due to the fact that Luckyland does give banks or credit unions the rights to disputes. Told me to contact Luckyland. Contacted them and now being told by Luckyland I need to contact my bank. Getting the run around or just getting denied. I need money back. Now. And don’t know how to or where my next step is.

On May 12th between the time frame of 5:00 and 7:30 at night I purchased several purchases through lucky land casino the biggest one was $299 the smallest was $49.99 most of them were back to back and all of them was within an hour I wrote several complaints in between each purchase file complaints and even email them that it would purchase it take it from my account show on the screen but the instant you push play to try to use the money the system with glitch it would say that it lost signal and restarting it would take you right back to where you were but now your balance keeps going back to 16 cents every time I don't even know what the 16 cents came from I have not got to spend one time not one spin on the out of these purchases and yet I cannot get them to respond I cannot get them to refund I cannot get them to even credit on their website I am out close to $1,000 and if I was to have lost it that's okay because I got to play but I didn't even get to spend a penny of it so you can see my concern false advertisement fraud and I feel like they stole from me on top of terrible customer service I have been a loyal customer to this website for over a year I make purchases if not daily at least a couple of times a week I feel like I've been a loyal customer and they are ignoring me and refused to give me the product I have paid for I'm going to get to a point of contacting authority and the better Business bureau if something is not resolved they did send me an email at the beginning of the issue telling me that they were having a problem with their system that all of the transactions would be replaced have not.

I made a purchase of 5.49 and started to play a game. Lost connection and when it reconnected it took my $5 away back to the original $0.19 on my account before the $5.49 purchase. So I again made another purchase of $5.49. And it did the same exact thing. The money has been taken from my cash app account. Two purchases of $5.49 to lucky land and slots. I need this fixed or money credited/refunded back to my cash app account. Immediately!

I played the game & wone 60 I was sent a email that said send id account & routing # witch I did but still haven't received my 60 dollars but they don't have a problem taking my money whenever I percheres to play but not sending my money I would like to receive my funds so I can continue playing my name is jurmar williams & my phone # is [protected] if y'all have any dout about anything that I am saying

I have played with lucky land a while I redeemed a prize for 456 on April 1st and all I get are back and forth emails that their working on it I think if they can't do what they say the gaming board should shut them down I'm not the only one we pay a lot of money to play.they make a promise to pay.so I think they should have to hold up to that promis

That's pretty much. Charge me over 500. Double charge. It says it right there cause there's no way in h*** that I possibly well. No there's no way I? Possibly in. One? Minute. Or in 2. Minute? Lost $50 they charge me back-to-back. But in order for me to receive my money back. They want me to do the impossible when I shouldn't have to do a g****** thing because a with ones that charge me.

My name is Marie lovette my email is [protected]@gmail.com i won 50.00 dollars almost two weeks ago i had it to go to a cash app card when it never went on there i used my chime card and so far nothing when i checked it this morning someone has changed the email to [protected]@gmail.com but that's not my email i don't know who did that or why but all i want to know is am i gonna get my money or not because if not I'm deleting the game and I'm putting it on Facebook all social media that y'all don't pay off

I put in for redemption for my prize money, they said it would take 3 to 7 business days 10 business days and the rarest cases for my bank to have it. It’s now been 15 business days. I can send email after email to luckyland slots who doesn’t have a contact phone number to call anybody so you have to do everything by email. They keep sending me an email getting frustrated with me saying that they processed my money and it was sent to my bank and when I called my bank they told me that’s not true they haven’t received anything from them. There’s nothing in there and I have to call them back and I’ve been playing this game every day now for a week every day and no matter what I do I can’t get through to anybody lucky land slots, other than somebody emailing me saying that the money is been processed. This is so freaking aggravating.

Hello my name is Latiash Keal this is urgent I need someone to contact me concerning an issue with my credit card was stolen and is being used online lucky slots was one of the online purchases of 568.00 being used online my contact information is [protected] and my email is keal. [protected]@gmail.com I need the name of the person who made these purchases on my debit card ending in 0845

I had put in a redemption of $8000. They allowed someone to fraudulently change my registered email. Upon that party doing so, they canceled my redemption that was going into my checking and cashed out all 8 thousand into gift cards that were then sent to new unknown email. Mind you, this all happened within hours of me winning the money, putting my redemption in and I didn’t notice the fraudulent activity until a day later when the money never hit my account. They have continued to not be of help. Luckyland thinks this is going away but I have spoken to a lawyer and he says it is clear that they know what happened and are trying to sweep it under the rug. My lawyer is determined to get me back all winnings and then some if they don’t act soon. I feel like I owe my fellow gamblers this win. Luckyland and the VGW family will be held accountable for their fraudulent activity!

One of the most CORRUPT sites I have ever dealt with. I am so glad I never used my own money. I won $100 dollars a few weeks back and I have fought with them for weeks trying to get the money I WON.

They have asked for my checking account Routing and checking account numbers; which I provided. They then wanted a picture of a check, which I provided. They then wanted a picture of my Drivers License, which I provided. Then they come back and say they want me to hold my License and take a Selfie with it, which I did. Then they say we want a Selfie but don’t hold my ID so they can see every millimeter of my Drivers License; which I did. They then say they will not take my checking account, because it is in my Trust’s name, which I am the SOLE participant and the only person listed on my checking account.

I told them; what the hell does that have anything to do with this, anyways, as I requested a LOWES Card.

Screw these, Crooks. I plan to comment on any / all social media ad’s they run. And it won’t be positive posts. I start tomorrow on their FB ad’s. I will proceed from FB to all other social media sources. I am also going to file complaints with the Gaming commissions.

Upon winning $1500 I go to cash out. It was my 1st claim so I had a verify myself upon submitting all documents and I jump through all the hopes that have explaining everything They close my account and gave me no information they said when asked The I violated their terms specifically number 20.3 and upon further reading of this I then asked for more information and proof of whatever the accusation was they declined and said that they needed a part ways I am now contesting all charges through my bank to get my money back and I would also like to have lawyers Sue for a class action lawsuit because they are literally just annoying people to keep the money themselves

Me and my son have continued to put money on this app and we do go up a couple of dollars but doesn't matter you have to reach 50 to cash out, thing is when you start to go up pay attention to the slots and how they start rolling you see the slots you need coming up and slowing down and then all of a sudden it jerks right past you and I mean jerks if you check it out you will see what I'm saying is true this is a scam

Lucky land slots had emailed me

Last week in January 2023 and said that I was good to go and that my information was verified and that I would have to wait 3 to 7 business days to get my redemption money. I just emailed them to check on it today which is February 2 and they said that they needed my ID again because I had cropped it but then they never told me that before they said that everything went through and that I wouldn’t have to verify myself every time I redeemed money anymore. So then I asked them why they needed my ID again when you guys just told me that I was OK and everything was verified and my redemption money will be in my bank account in 3 to 7 business days and then the lady emailed me back and said that this account will be closed or something and I’m like you guys owe me money. How are you just gonna close my account. So I need someone to reach out to me like as soon as possible to get this figured out. My email address is [protected]@yahoo.com I also have multiple different emails that I verified with lucky land slots and I had verified 10 other things with lucky land slots to make sure that they knew that it was me and not some scam person getting my money. So I just need help with this please I don’t want my account to be disconnected or deactivated because of no reason.