We (the employees) placed our first order online from ABC and paid via debit card. When the items arrived, there was a catalog from LTD, so I called LTD and asked how they were affiliated, etc.
I was told they were a sister company and since we had prepaid for ABC, use the same acct number, and fax in the LTD order, and we would be billed under the net 10 day billing.
After a bit, people started asking about their orders, so I called that Friday and was told a request to bill would be put in (status online stated 'credit review').
The following Monday I called to check again as status remained the same online. I was transferred to the credit dept, and after going over everything with the lady for about 30 minutes (on my business line), she finally put me on hold to get final approval to bill us. She was kind, but not quick to get us approval, until I had explained everything from front to back, and what had been explained to me thus far.
That's where things went haywire. While on hold, another lady picked up and asked if she could help me. I was transferred to someone who transferred me back to the credit dept, who was very rude.
I briefly explained the happenings, and that I was waiting on confirmation for final approval. She would only say I'm sorry, we can't do that, and would interrupt every time I tried to say anything with "would you like to prepay with credit card or pay by check?"
I am very patient and polite, but at this point I am becoming annoyed, to say the least, as I was already way past the 'you must pre-pay' spill and was merely waiting on approval and change of ordering status, so I asked to speak to a supervisor.
After a pause (I actually thought she had hung up on me), she told me to hold. A lady picked up and went right into we have to build up payment history before we can be billed.(But could not tell me for how long)
By this time, I have heard 'we don't do billing at all anymore', to 'let me get you approved', to 'you must have more history'. Nobody had the same answers, nor could they give me a time, if ever, (depending on the particular person I was speaking with at that time) we would be allowedbilling.
The main reason we ordered from them to begin with was the convience of billing. Other than the first lady in credit, no one was the least helpful.
We are a State agency, with all business contact info correct and verifiable. Without the added billing convience, the hassle is just not worth it.
We may as well order from a regular catalog, such as Collections, Etc., who has more of a selection, if we are going to have to pay upfront anyways.
We may not have placed the largest, or most expensive orders, but we surely would have been placing steady and promptly paid orders.
As so many have previously stated, although we may not matter much to them in the grand scheme of things, they have lost more customers, and will certainly not be recommended to any of our associates.