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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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12:01 pm EDT
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Lowe's carpet installation

Spent $1700 on carpet for our living room. Had free install for buy Stainmaster carpet and padding. This was installed on the 20th of Sept. On Sept 28th, we noticed the seam down the middle of the living room. We called Lowes, said they would get a work order in. On the 30th, called Lowes again, the lady said it had been turned in and should hear from the installers that day. Today is Oct 2nd and I just called Lowes again. They said they would have someone call me today. They got their money and now they are running. They better run fast cause my attorney told me if they do not call me back today as promised, he'll take care of everything, including correct installation and money back for the trouble. By the way, this is the Lowes on Emerson Ave. Beech Grove, IN

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Linda Cadle
, US
Jun 04, 2022 11:32 am EDT

I ordered carpet April 21st, 2022, it was supposed to be a 72 Hour Program Install. Today is June 4th, 2022. I had to go thru corporate Lowes HR to file a complaint. My carpet became unavailable and I had to choose a new carpet and now due to problems with Servpro Installers, I am put off now until June 27th. Lowe's has my money, the Installer, Servpro has my carpet and I can do nothing but wait until they find new people. I warn anybody ordering from Lowe's in the Beckley, WV or Lewisburg, WV area to go somewhere else.

Among the worst...

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d.elmore
, US
Nov 02, 2014 6:23 pm EST

we just had carpet installed last week our installers were keller interiors and the mexicans they sent could not speak english when my wife showed them of the multiple problems they just smiled and left now we are arguing with lowes on these problems i would not recommend lowes to buy toilet paper to wipe my ###.

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rex lindsay
indianapolis,indiana, US
Jan 17, 2014 1:27 pm EST

we had the same problem with tnhe installers do you know the name of the installers ours was done 3 years ago and they have replaced our carpet once and still having problems

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10:17 am EDT
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Lowe's suboptimal warranty protocol

bought my house in 2007 brand new with new fans...had a harbor breeze fan motor start making grinding sound. i checked and tightened screws on fan blades next turned it on to see if sound was fixed...it was not. Next i took the light kit off and the blades and ran the fan with just the motor the sound was still there. I tried to oil the motor but with no avail. Called lintex industries who i guess takes care of this problem. They said i could ship it back at my own cost and if there was something wrong with it they would fix it or send me a knew motor. They said i must send the light kit back as well (increased shipping weight for no reason). I asked how long it would take to get the replacement which the rep said 3-6 wks. I said that seems a little excessive, i will be without and light and a fan. He didnt seem to care much b/c im sure his works fine :o). Anyways i said this policy seems to deter anyone from ever making a claim. He says sir if we paid to ship back everyones product we couldnt sale the fan for 150 dollars...at which point i said is it a common problem to have to replace the fan motor in 6 or 7 years? He says no. So i guess his point of having to do it all the time is a mood point. I asked if Hunter fan had a similar warranty procedure...he says well they will do a one time fan replacement then wash their hand of the situation. He acted as if that was a bad thing. I said that sound logical, they cover the warranty on the item you bought...they replaced it. I dont expect them to continue to replace a replacement. I have 5 fans in my house if i am replacing the motor on each one every so often that will get expensive...at least hunter honors it up to one time. I asked the representative a question...If lowes sales this product why cant a complete the warranty claim thru them for an expedition of the process...I am not very happy with harbor breeze warranty, beware.

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11:36 am EDT
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Lowe's late charges

I make monthly payments on a Lowe's purchase thru "BillPay" offered by my bank Advantage Bank. Each payment is due the 15th of the month. I make my payment every month to arrive at Lowe's/GECRB by the 14th of each month. The last 3 months I realized I have been charged a $35.00 monthly late fee They GECRB, informed me that they are not receiving the check until a day or 2 later hence, the late charges. That's totally bull %@^%. I called my bank who informed me that CECRB is receiving the check a day or 2 early and that they won't take an electronic funds transfer, but want a physical check. Now I know why. After about 4 hours of my time they did reverse the late fees. I figure that they take in hundreds of millions of dollars this way by these unethical business practices.
Any class action law suits against GECRB? I'll join.

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Update by jbfoto
Sep 05, 2013 9:42 am EDT

That's exactly what I'm doing going forward with GECRB only to avoid the hassles. I have been using Checkfree and Billpay for many years to pay creditors, on the due date and never had any issues. If I owe you money and give it to you on the day it is due then I have lived up to my end of the deal and it's not my business if it takes you 3 days to "process the payment" .

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Lowe's product & customer service

I purchased a special order Jeld Wen patio door 5/30/13 on my visa for around $1700. First door came and was defective, so sent back to Lowes and they reordered. Second door came and it was defective as well. Sent that door back and requested a full refund as I was tired of dealing with them. Salesman and delivery manager and store manage all have lied to me and Lowes manufacturer is incapable of producing a quality door. All this has taken 60 days. Now they tell me they can't refund full amount to my visa and that they will refund $427 to visa and I must take the rest in cash. What?! Talk about shady, this is it. It is not ethical nor is it fair to me. What a bunch of lying, incompetent bozos! Don't do business with Lowes unless you want to be frustrated, cheated and disappointed.

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9:27 pm EDT
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Lowe's extended warranty

I bought my husband a $600 grill 2 years ago & did purchase the extended warranty! Well it's falling apart...called Lowes store #2884 who put me through to the extended warranty dept. They told me to call the company Char-Broil who makes the grill, get ALL of the part number/quantity info & call them back they in turn would send me parts to FIX IT MYSELF! So ok I got all the requested information & called back. They were to send me parts in 7-10 business days. A week later I get an email stating they are just going to send me a gift card to buy a new one! COOL! Well I follow up on that email 2 weeks later when I still had not received the gift card only to be told they were sending a check instead because they didn't have the store number I purchased the grill from! Pfshhh! Ok! Well 2 more weeks still had not seen a check! Follow up AGAIN! To be told well we have to put a stop payment on that one & send you another! Which takes 21 more days! This has been going on since May 25th & is still not resolved!

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6:27 pm EDT
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Lowe's poor management

When applied online, was asked what days/hours I was able to work. Said I was pretty much available 24/7 EXCEPT Sunday mornings as I faithfully attend church and volunteer in the church band, which has been a commitment of mine for years. Was told when I interviewed that was okay. After I was offered the Seasonal Job and scheduled 40 hours a week, within 2 weeks I was assigned to working Sunday mornings. Talked to the manager, Angie Wilson, and she basically said too bad. After a few weeks, she started cutting my and other seasonal employee hours, saying they weren't making enough money. Every couple of weeks the hours were cut more and more. Just in the month of June over ten employees have resigned. This manager yells at employees constantly, doesn't do anything to motivate employees to do better, yet lets some employees do whatever they want (like watch porn on their phones in the breakroom). And to top things off, after all this, found out she was arrested today for embezzling a lot of money from Lowes. NO WONDER they were cutting our hours and couldn't afford to pay us to work. Horribly managed store.

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6:41 am EDT
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Lowe's kitchen cabinets doors

I finally got thee money to do a makeover in my kitchen, i went to are near by Lowe's store#2385, my son worked there at mills pride in sayre pa wilawana rd sayre pa, my brother has worked their, since they put the plant in, and still works their, I took my brother with me to help pick out the best I could get for my money, i placed my order on may the 13the 2012, so happy my order got here at my house at the end of June, in the middle of July we started to tear out the old and get ready for my new kraftmaid kitchen cabinets, gentry cherry roman, with my son, brother and contractor, everything went together great, the first thing we notice, was 6 of the top doors, the most noticeable, the doors were put together back wards, if u opened thee doors, they matched, shut them and they had witch I called saw cut marks, for the first two weeks people came in, and looked at my new kitchen and asked what was wrong with them doors, I did not point them out, you could see it so plane to see, I called Lowe's, I took them 6 doors down, took one down to Lowe's went back to kitchen cabinets, shown the door to the one of the two girls their my door, she said ohh I see what u mean, they were put on backwards, she said she would get the manager and show him, a few weeks went by, then a few more, I called them again, first she could see it, then she can"t, thIs went back and fourth, then they send me 2 doors, I could not believe, they sent me the same doors that were backwards, and these ones had glue around the corners, back to Lowe's I go, no one their to help me, so some guy from a other department, took my complaint, door had saw cut marks and these one have glue on them, Lowe's call we are so sorry WHAT WAS WRONG WITH THE ONES I TOOK BACK, I COULD NOT BELIEAVE ITmonths have gone by MONTHS, kraftmaid in Ohio send me my 6 doors, so happy I can"t wait to get my doors up, first one I opened, SAME THING SAW CUT MARKS DO NOT MATCH MY OTHER DOORS, I CALL LOWES AGAIN, I WAS TOLD I WAS SENT 6 DOORS AND I SHOULD BE HAPPY I asked did they think I was collecting them, they were junk, PISSED TOTALLY, I take all 6 doors back to Lowe's, I put them on a dolly wheel them in, no one again in that department, two guys, I kick off the top one shown him the saw cut marks, well a couple of weeks go buy, I wanted to take them back, I was so mad, people came and went at my house, 6 doors missing from thee top they could not believe it either? so next thing I know my brother tells me were he works will be calling to have me go over there, to pick out the wood grain and they would send it cut back to Ohio and they will but them back together, and I will either get them from Ohio fedx orI might have to go back to Lowe's to get them, , WELL OVER A YEAR HAS GONE BY, I NEED AND WANT ONE MORE CABINET, 34 AND HALF HIGH BY 42IN LONG ONE SLIDE OUT DRAWER WITH TWO PWTER 7054 HANDLES AND TWO OPEN DOORS WITH SLIDE OUT SHELF WITH TWO DOOR KNOBS PWTER 7053, AFTER EVERYTHING I HAVE GONE THOUGH I WANTED A GREAT DEAL, AND I SHOULD BE GIVING ONE, THEY SAID NO, WANTED ALMOST 600.00 DOLLARS FOR THAT ONE ENDED CABINET, REALLY, THATS the best you can do for waiting almost 17 MONTHS, THIS JOKE JUST KEEPS GETTING BETTER, I WANT A HUGH DISCOUNT, AND YOU SHOULD GIVE IT TO ME, THE OPEN END WOULD BE ON THE LEFT SIDE, LOOKING AT IT, WELL IS IT THE BEST, YOU HAVE TO OFFER, AFTER EVERYTHING, WELL THEY STILL ARE NOT HERE YET, AND PLEASE KEEP MY BROTHER OUT OF THIS, THIS IS MY HOUSE NOT HIS, TAMMY BARRY STORE 2385 327 RIVER RD WAVERLY NEW YORK 14892 EMAIL [protected]@yahoo.com phone [protected] afternoon evenings, P.S. WHAT IS RIGHT, IS THE RIGHT THING TO DO, don"t you think. HAVE A NICE DAY

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4:58 pm EDT
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Lowe's poor service. does not care about customer service

Lowes of Monaca Has horrible customer service. From what I heard from employees, is that the store manager (Dolly Cummins) was offered a big bonus if she can drastically cut their employees hours. There is barely anyone in the store, and if I find someone, and ask for help, I always get the response of "Im busy at the moment", or "I have 3 other people that I need to wait on before you." That store is a joke. I do not know why people stil shop there. Obviously Lowe's does not care about their customers, or their employees enough to try to fix this problem. I do not recommend shopping there.

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2:18 pm EDT
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Lowe's accordion doors

OK32-36-3680F Accordion door

I stopped at Lowes at Columbia to decide on the door needed for 36X80 hall door. They showed us the inventory so we decided on this model. It was shown to fit finished entrance of 80 high X 36 wide which could take a regular 36X80 hinged door.
I went back and built the frame stained and completed inside finish of 36X80. We made another trip to Lowes and picked up the door on 6-4-2013. I followed the directions ? which were not very clear on the fixed side, but having done many door and cabinet installations, it was easy to figure out. I did cut off the bottom because of the carpet and that was no problem either.
The problem IS it that maybe it is a panel short as when pulled pretty tight to close there was still an inch gap. Options were limited. So I had to buy a trim filler strip ¾ thick and install. It still was not able to grasp the plates/magnets. I finally backed off the screws on the plates about ¼” so the plates could move out and that barely did it, but they did attach and hold.
The door is a nice door, but saying that it will work on a 36” wide finished opening is in error. Having pulled the accordion this tight to close tells me it maybe a panel short?
Not a happy man

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9:15 am EDT
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Lowe's paid for grill received broken dirty grill now they wont give us a delivery date for new one

We went to the store on May 20th after going two times to front desk and telling them finally if they did not get someone to the grill area to take our order we would not be buying a 500.00 grill from them. Finally someone took the order. We were told we would be getting it deliverd on May 27th between 9am and 11 am...the truck brought us a filthy dirt and scratched grill with the wheel bracket falling off on its way down our driveway. Can I get a date for a new one? Driver don t know. We go to the store and speak with a Manager. Who hasnt a clue we did not get the grill has no idea when we will get another. I will call you tomorrow says the manger that was Monday its now Thursday no one wants to call with the information. I went online and received from [protected]@lowes.com and file number that they would help us... that was on Tuesday...you will get a resolve within 24 hours we have spoken to the head manger on this. No one not anyone wants to tell us when we get the grill we paid 500.00 for. I also have submitted a complaint to Better Business Bureau I would like to see them give me a new grill and I tell them hey one of these days I will pay you for it just wait for my calll yea right. This is awful I will never deal with this company again they have no service for their customers

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1:19 am EDT
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Lowe's samsung refrigerator

Dear Lowes, My name is A. Brockman. I give you my name because your Customer Service Department is very familiar with me. I purchased a new Samsung refrigerator from you in May, 2012, the refrigerator stopped working the middle of April 2013. The refrigerator had a 1 year manufactures warranty and I also purchased the additional 4 year warranty. 5 weeks ago the refrigerator was deemed unrepairable and weekly I have been promised that your company would replace it. As of today it has been 43 days since the refrigerator was reported to you that it had stopped working. I have received nothing but lies from your company on the replacement. I am now entering my 7th week without a working refrigerator. I purchased your product in good faith that If I had a problem that your company would take care of it. I was dead wrong, your company could care less about the customer when they walk out of the door. I want my refrigerator replaced and the contents that were lost in it.

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Lowe's not working

We bought a house that came with a harbor breeze ceiling fan with a dome light and another light feature above it, remote controlled. The remote control was missing when we bought the house and the fan wouldn't work with any universal remotes until recently we found one that worked. It works enough to turn on the light and the fan but you can't change the speed of the fan, and it stays on the slowest setting. It's in the main family room area where we need the most breeze from the fan due to the hot AZ summers. I can't find the fan being sold anywhere - it's been in the house probably for 8 years. I need to get the fan to work to the fullest speed but no one can seem to help or look into it. Any advice?

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DanJones
, US
Mar 29, 2015 2:38 pm EDT

doe cap1020 comes with a fuse. fan is not working house switch is good

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Lowe's returns

What to say ? Lowes ?
all i wanted was to return a couple of parts. store credit was fine.
"no" is not an answer i wanted to get.
the employees tried to do the right thing but the company sucks. I was unable to return items not needed following a job. NO. was the answer.
After contacting corp and several emails, they offered to help me make the returns. not for anyone else, JUST ME ! Make me feel special.
I told LOWES NO! . Not interested in even going there to make a return. No. Please make your manager stop calling me. when i ask for help i get blown off. when i complain i get all the attention but the problem is not fixed.
LOWES ... HEY LOWES ...
i do want to use your stores. i do. I wont though. I will not use a company that changes policies as you choose. to use a company who does not value its customers. to use a company that even irritates small businesses like mine.
Sorry Lowes. thanks for the emails, the calls, the nice notes. Stop calling. too late too little. For the return af $5-10 worth of unused, unopened items you lost a contractors business.

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Why The Long Faces
Why The Long Faces
, US
Mar 23, 2013 9:33 am EDT

Returns are a courtesy and not a right. Stores are allowed to say no. Especially if you did not have a receipt.

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Lowe's hurt on job

I started Lowes on Feb 16, 2013, which is on a Saturday. The following Friday around 30 minutes starting my shift I was unloading some paint in the isle off of a pallet. I done around 12 boxes of 4gallons of paints and I picked one up from the bottom and I picked it up right and about halfway up something pulled in my back. Now I have pulled my back before but this seemed worse. I have never claimed a injury anywhere, not out to screw the company over, I really hurt myself. I tell them and they just look at me with scared stupid look. Go to the office and tell Jeryll, and he was in shock also. So they took drug test and filled out some papers and ask me about going to doctor then. I was in pain but said no, I will see how I feel over the weekend and call you Monday. I stayed in bed all weekend and I was miserable, so when Monday came I called to see about making an appointment to there doctor. The first thing that comes out of there mouth was I have 2 witnesses saying you hurt your back before. Now, I did say I had hurt my back before but not like this. So needless to say he said I needed to come up there asap where he can see me and decide if I need to go to there doctor. I couldn't believe it, I hurt myself on there job, on there time and there treating me this way. I didn't go up there, hell I couldn't even put on my socks and shoes. So I just decided to stay home, they are not a doctor, how could they tell me if I could go to a doctor. I used to buy everything from them but Home Depot just got my business and everyone I come across, because I'm going to tell them how they done me. I always try to do whats right, not to do people wrong and treat people with respect. I am still in" all "about the whole situation. I took this job to do on the side, evenings from 5-9pm, and it ends up costing me a lot more than 1 weeks pay. Its a shame the way things are anymore, enough said. Thanks for reading.

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Update by Bradley Creamer
Feb 27, 2013 4:52 pm EST

What is L&I

Update by Bradley Creamer
Feb 27, 2013 4:24 pm EST

It was 4 gallons in a box, and no believe you me if I would have done it somewhere else I would have known. There was a whole pallet was about 1/3 of the way through it. I have worked in construction for 15 years being a painter, tape and bed, texture, ect. Thought I would make a little side money and screwed me up. I thought maybe it would go away over the weekend, but i was mistaken. I sure am glad you know how I feel, because there is one thing I know for sure is that if it is'nt you, you don't understand. Well I'm only 37 and really had anything wrong, not like this has been hurting. I wasn't unwilling to go to doctor, I asked if it was still bad Monday I would go, then I called them and they didn't seem to want to send me. I never had pain like this before in my back, i honestly thought maybe it would quit hurting in a few days.

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Lowe's i'm tired of big box stores that have all these chinese products

I had gone to Lowes after having gone to Home Depot to purchases some ladders. I picked up some Husky ladders for my crews (home and commercial renovation) and man was I dissapointed. These pieces of junk broke down within a week and they're made in China. I could have gone with a good ladder made in America (like I thought Husky was) and paid about the same, but I made a bad decision and bought from these guys. They don't care about the quality of their products and I had to go elsewhere to get some quality ladders. I'm tired of big box stores that have all these Chinese products. Never again.

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Frank
, US
Jun 14, 2010 11:19 am EDT

Lowes rip off consumer with coupons...check your reciept they won't let you use more than 1 coupon ..and your lucky if they do that right...after 3 attempts of using manufacturers coupons along with a 10% off Lowes coupon...it just didn't save me any money - I am tired of arguing with the customer service desk. One time the cashier actually added the cost of the coupon to my purchase instead of deducting...stay away from Lowes..pricing is way too high..long live Home Depot.better pricing and service.

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Jeannie
, US
Jul 08, 2010 12:54 pm EDT

One of the worst rider mower ever built by MTD. Its a piece of junk and is not worth it

The machine is build very poorly by substandard workmanship. Bought mine from Lowe's and ran for 1/2 hour and broke down. Was told to call 1-800 number and schedule a repair. They had local authorized dealer picked up the unit and after two weeks told me that the warranty would not cover the cost of repair because the brake padel was pushed too hard causing safety switch to break. The cost $150.00 for repair and pick up and drop off. Lowes would not pay the charges. Secondly ran for 1 hour and then would not start, had the dealer pick up and found out the safety switch on PTO was faulty. They repair the switch and brought it back. It ran for one more hour and would not start.

In the mean time I have been in constant contact with Lowe's local store and corporate office but no one will call me back only to promise that someone will contact you.

I finally picked up the phone and call me credit card company and put all charges on DISPUTE. Within 24 hours I get a call from local store and manager wanting to make a deal and asked me to come down and upgrade the rider to John Deere LA115.

These are the same people who claimed to be so customer service oriented but do not stand by it.

I have decided not to ever shop at Lowe's

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Lowe's employee

January 13, 2013

Dear Lowe’s Corporate Office Staff,

My name is Sam Campbell, a dedicated employee since April 2005, of which I have worked as a Commercial Sales Specialist for the last six years in Dedham Store 1914. During this time I have had over 55 senior managers of which I have always had the greatest respect for them and their positions. The management focus has always been that customer service is number one. Our Dedham store gone GOLD the last three consecutive years based on the senior management survey, the Pro Services has increased budget and comp for the last five years, with the exception of this year.

On December 20th I had a yearend performance meeting with our new Zone 3 Manager (Tom Y) who came on board in September 2012. During the meeting we were discussing operational procedures, how to increase Sales and my commercial accounts, when our of the blue he leaned back in his chair and stated “ If things didn’t change in Pro Services, you could be a cashier in the three months”. He failed to elaborate on any specifics and after an exchange of views I felt intimidate and disrespected and stated that the next meeting would be with Mike.

On December 21st, 2012, I had a meeting with Mike the Store Manager and share the information concerning my meeting with Tom and he informed me that he would take care of the situation. At this point I felt that the issue was being resolved.

After my meeting with Tom, I over heard a rumor stating that Tom had said that he is going to get rid of me .When I heard this it confirmed my previous feelings that he was a racist and would use any excuse to rid of me.

On personal note, it took me seven month to decide to donate a kidney to a non family member to save a person’s life, which I felt good about. I request medical leave for six weeks to start after January 11th, 2013. Tom was informed that I would be going out of on medical leave. My operation for the Kidney donation is scheduled for January 15th, 2012.

On January 11th about 2:30, the last hour of my job shift, Tom stated that he was writing me up for poor performance. Out of the eight years that I have been working for Lowes, this is the first write up I have received.
I feel that this write up was inappropriate and invalid and the results of my requesting a meeting with Mike.

He stated the reason why I was written up because I have 35 managers account which were currently updated, that I have made several attempt to contact customers, which is his excuse to write me up.

After eight years with Lowes as a dedicated employee, why would a manager write you up on the last hour of work when you are going out on medical leave to donate a kidney. This is not the image that I have of Lowes during my employment and that Tom projected a invalid image of Lowes. I feel that this matter has been mismanaged due to Tom’s lack of management experience, which is why I am bringing this matter to your attention.
Thank you

Sincerely yours,

Sam Campbell

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Lowe's account to collections

My business partner opened a credit account at the store. We asked for a revolving charge. What was set up was a pay in full account. We did not get a bill for 60 days. My office manager had to call to have them fax over a bill two months in a row. Four months pass (yes should have called sooner) and I call to get changed to revolving charge. I was told that was not possible. So I asked to make payment arrangements so the account would not go to collections in three weeks. I explained that we worked Hurricane Sandy and the insurance companies have not paid us yet and when they did we would pay in full but in the meantime I was able to make weekly payments if that would keep us out of collections. I was told they would accept my payments (of course) but could not guarantee it would not go to collections. I explained I was trying to work with them to get this paid but I was not being given any options. Regardless of my proactive efforts to make arrangements and despite the STORE EMPLOYEE who told us it would be a revolving charge, I was basically told 'm screwed unless I could pay the full balance of the account. I spoke to a 17 yr credit supervisor who was obviously not empowered in the LOWES SYSTEM to accommodate a customer willing and wanting to take care of this account. Terrible customer service in the credit department and has a store employee that did not follow thru or inform us correctly. I will now pass my business to Home Depot from now on.

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Lowe's exploding fan light kit

We purchased a Harbor Breeze ceiling fan with light kit for use in our boys bedroom. Within the first month of the fan being installed, one of the bulbs literally exploded showering glass all over the beds. A few weeks later, another bulb exploded -- then the protective bulb covering exploded. At this time, we have been unable to find anyone from either Lowes or Litex (the manufacturer of Harbor Breeze) to address this problem.

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Lowe's unethical practices to increase revenue

Lowe's, a large credit card service (working through GE) does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowes does not allow online automatic or even allow one to submit recurring payments through a bank through ebills. As they accept online payments, they have all the information needed and the capability to allow the scheduling of automatic payments but refuse to do so. This increases revenue through late fees and interest also charged on deferred-interest promotional periods. This is disgusting, unethical business practice.

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Update by sgim43
Dec 13, 2012 12:25 am EST

Tired_of_Stupid: It appears you're the stupid one when you can't see what the point of the post is. It is NOT about ability to pay a bill that is not automatic. As said, It's common practice now and all the information needed is already given by the customer and they do have the capability.
Say 20 years ago one of the largest hardware chains decided not to except MAIL and required it to be hand-delivered to the store to make it more inconvenient and thus get more money. It's the same thing. Yes, when I have everything set up autopay, (about 20 different payments) it's annoying when this one company won't, but the point is the REASONING! If you want to make a relative comment on the post why don't you all comment to that - what's the REASON in them doing this. If anything... it's AT LEAST poor customer service. And yes, definately their ethics are called in to question as well...

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geogeog
Rome, US
Dec 17, 2012 4:43 pm EST

Lol - You're right on that one. Couldn't help but look also, every things negative until the last one – actually a comment that doesn't sound like he's a complete ###! Looks like you had an effect on him! Oh wait, I'm probably a stalker now too…

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Flos Muz
, US
Sep 06, 2017 9:51 am EDT
Replying to comment of geogeog

not sure who you're talking to. but, are you complaining about negative posts on a complaint board? lol.

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RarelyComplain
Warren, US
Dec 02, 2012 8:45 pm EST
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There is nothing ethical about the banking or credit industry these days. And any GE credit line is to be totally avoided. They've mastered all the methods for making your payments late - one way or another. Never ever deal with them.

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Lowe's weeds growing through artificial grass

how about this, my synlawn was installed by a SYNLawn professional install team and i paid $4, 665 for the installation techniques, two months later i have weeds growing through synlawn. i called and Matt Price of synlawn told me by email that clover is blown in and grown from top down so hand pick it or use round up. what weeds are not blown in and germinated from top? when you synlawn and lowes advertise warranty and no maintenance synlawn, did you tell customers weeds like clover can grow through synlawn, when that happens, please hand pick them or use round up? this is ridiculous. the roots are under synlawn, i cannot pull the roots out. if i have to use round up, why pay thousands of dollars to install synlawn. this is only after 2 months, imagine what happens after a year when the warranty is out, i will be happy to share pictures with those who are interested in synlawn, i have never seen this with my neighbors who used other artificial lawn. clovers are growing in the middle of lawn, plus all other types of weeds growing along the perimeter which Matt expects but i was never told that before I paid. lowes did not do anything helpful.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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