Lowe's

I had gone to Lowes after having gone to Home Depot to purchases some ladders. I picked up some Husky ladders for my crews (home and commercial renovation) and man was I dissapointed. These pieces of junk broke down within a week and they're made in China. I could have gone with a good ladder made in America (like I thought Husky was) and paid about the same, but I made a bad decision and bought from these guys. They don't care about the quality of their products and I had to go elsewhere to get some quality ladders. I'm tired of big box stores that have all these Chinese products. Never again.

January 13, 2013

Dear Lowe’s Corporate Office Staff,

My name is Sam Campbell, a dedicated employee since April 2005, of which I have worked as a Commercial Sales Specialist for the last six years in Dedham Store 1914. During this time I have had over 55 senior managers of which I have always had the greatest respect for them and their positions. The management focus has always been that customer service is number one. Our Dedham store gone GOLD the last three consecutive years based on the senior management survey, the Pro Services has increased budget and comp for the last five years, with the exception of this year.

On December 20th I had a yearend performance meeting with our new Zone 3 Manager (Tom Y) who came on board in September 2012. During the meeting we were discussing operational procedures, how to increase Sales and my commercial accounts, when our of the blue he leaned back in his chair and stated “ If things didn’t change in Pro Services, you could be a cashier in the three months”. He failed to elaborate on any specifics and after an exchange of views I felt intimidate and disrespected and stated that the next meeting would be with Mike.

On December 21st, 2012, I had a meeting with Mike the Store Manager and share the information concerning my meeting with Tom and he informed me that he would take care of the situation. At this point I felt that the issue was being resolved.

After my meeting with Tom, I over heard a rumor stating that Tom had said that he is going to get rid of me .When I heard this it confirmed my previous feelings that he was a racist and would use any excuse to rid of me.

On personal note, it took me seven month to decide to donate a kidney to a non family member to save a person’s life, which I felt good about. I request medical leave for six weeks to start after January 11th, 2013. Tom was informed that I would be going out of on medical leave. My operation for the Kidney donation is scheduled for January 15th, 2012.

On January 11th about 2:30, the last hour of my job shift, Tom stated that he was writing me up for poor performance. Out of the eight years that I have been working for Lowes, this is the first write up I have received.
I feel that this write up was inappropriate and invalid and the results of my requesting a meeting with Mike.

He stated the reason why I was written up because I have 35 managers account which were currently updated, that I have made several attempt to contact customers, which is his excuse to write me up.

After eight years with Lowes as a dedicated employee, why would a manager write you up on the last hour of work when you are going out on medical leave to donate a kidney. This is not the image that I have of Lowes during my employment and that Tom projected a invalid image of Lowes. I feel that this matter has been mismanaged due to Tom’s lack of management experience, which is why I am bringing this matter to your attention.
Thank you

Sincerely yours,

Sam Campbell

My business partner opened a credit account at the store. We asked for a revolving charge. What was set up was a pay in full account. We did not get a bill for 60 days. My office manager had to call to have them fax over a bill two months in a row. Four months pass (yes should have called sooner) and I call to get changed to revolving charge. I was told that was not possible. So I asked to make payment arrangements so the account would not go to collections in three weeks. I explained that we worked Hurricane Sandy and the insurance companies have not paid us yet and when they did we would pay in full but in the meantime I was able to make weekly payments if that would keep us out of collections. I was told they would accept my payments (of course) but could not guarantee it would not go to collections. I explained I was trying to work with them to get this paid but I was not being given any options. Regardless of my proactive efforts to make arrangements and despite the STORE EMPLOYEE who told us it would be a revolving charge, I was basically told 'm screwed unless I could pay the full balance of the account. I spoke to a 17 yr credit supervisor who was obviously not empowered in the LOWES SYSTEM to accommodate a customer willing and wanting to take care of this account. Terrible customer service in the credit department and has a store employee that did not follow thru or inform us correctly. I will now pass my business to Home Depot from now on.

We purchased a Harbor Breeze ceiling fan with light kit for use in our boys bedroom. Within the first month of the fan being installed, one of the bulbs literally exploded showering glass all over the beds. A few weeks later, another bulb exploded -- then the protective bulb covering exploded. At this time, we have been unable to find anyone from either Lowes or Litex (the manufacturer of Harbor Breeze) to address this problem.

Lowe's, a large credit card service (working through GE) does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowes does not allow online automatic or even allow one to submit recurring payments through a bank through ebills. As they accept online payments, they have all the information needed and the capability to allow the scheduling of automatic payments but refuse to do so. This increases revenue through late fees and interest also charged on deferred-interest promotional periods. This is disgusting, unethical business practice.

I purchased del conco tiles from lowes, lincoln street, worcester, massachusetts. I ran short on tiles that I need to finish the floor in my kitchen and lowes will not, I repeat will not get me more tiles, even though they have them in another store. They told me to get in my car and drive 700 miles if I wanted them or needed them. What a way to do business with someone who buys everything from trash bags to siding to flowers for there home. Now I will start doing business with home depot. Lowes is aweful to do business with. They have the product at one of there stores, but they will not send me two cases of tiles so that I can finish the project that I started. I sent emails and have made phone calls and know of these folks will back the product that they sold me. Once you buy from them thats it, you can't go back and say I need more.

Lowes needs to educate there employees on policy. Talked to 6 different employees (Some supervisors) in a 24 hr period. Three said they do not honor other competitor s coupons, 3 said yes they do. The day before they let my friend use his home depot coupon. I came back the next day with my measurements to make purchase. Product was not in stock either was my other 3 needed items. Shop store for additional 45 mins to use my savings pass. Went to checkout denied said they dont match other stores. I told them who told me it was matchable. Basically was told to call corporate and have them call the store. My friend could not believe it. I will call corporate also tv consumers reporters and ohio attorney general office. You think I am going away daniel p. Sorry I will be your new best friend or nightmare. As a supervisor teach your employees your policies.

Dear Lowes,

I am writing to express my profound disappointment in your Lowes Store (number: 1035), 2194 State Route 35, Holmdel, NJ 07733, [protected]. As you may be aware, the Northeast United States is preparing for Hurricane Sandy and the expectation is that New Jersey is going to receive a direct hit. As a result, many citizens are making their preparations for this storm and are visiting your stores to purchase many needed items, to include gas generators.

At approximately 3:30 PM today (Oct. 27) the Holmdel Lowes received 240 gas generators, and as you can image, a large line formed (from front to back of store) and MANY people hoped to purchase one of these gas generator. Needless to say the demand was high; however, your Lowes store chose to allow contractors to purchase large quantities (multiple units) of these gas generators and caused many people to to go without.

I am completely disgusted by the actions of your store. It would have been fair to allow one gas generator per customer. I know that the cost of these generators were approximately $800; however, I am now seeing them being sold in the local area on Craig's List for $1, 500 to $2, 500 dollars each. I expected much more from Lowes, but now I am disgusted by what I saw and will not be shopping there any more. See Attached Photos!

The stove was delivered on Saturday. The delivery personnel were supposed to connect and make sure the new stove worked, etc. The stove was not connected because they did not have the right size connector needed to hook up to the gas line; said the one I had on the old stove was too old and not the right size. Told me to call a plumber. No ability to cook any meals Saturday, Sunday and until I can get a plumber. Any money saved by buying from Lowe's is now a moot point because I now have to pay a plumber to hook up the stove. No one gives a rats behind, but I appreciate being able to state my complaint here. Thank you My new range that Lowe's got paid for 2 weeks ago looks good, sitting in the kitchen just taking up space. Good thing I have a coffee pot and microwave.

Lowe's treats their own employees like crap, so it's no suprise that they don't have good customer service. Plus huge emplyee turnovers, and lousy managers..

Don’t ever order from Lowes of Larne. I bought a car from them. They provided me with all the documents. There was said that car is in very god condition. I drove it 2 times and appeared some problems. I took the car to car service and they told that repair will cost $2000. Fake documents.

I purchased a Bosch dishwasher from Lowes and the salesman sold me the installation deal because it was offered free as in rebate free from Bosch during that period of time. The installer was great but when I asked for a copy of the installation signed paper he told me he never gives that.
Now I have no means to send back or turn in the copy to get my $184 back. I have paperwork from Lowes but no where on the 7 pages does it say where to mail it or how to get my money back. I have been dealing with them for almost a month and no one can give me an answer.
One manager said it was on the receipt, NOT!. They don't know what they are doing there so I will never ever have them install anything again unless it it

Purchased a front loading "Maytag" now made by "Whirlpool" washer less than 3 years ago, along with an EXTENDED 4 year warranty. The washer died, service tech came out and replace one part, which did not fix the problem, turned out the cpu/brain/computer needed replaced. Waited a week and a half to find out that they considered it "uneconomical to repair" and were going to refund my money on a Lowe's gift card so I could purchase another one ... Well for starters warranty to me means repair or replace not refund, and I purchased it during a "black friday sale" after Thanksgiving, so the amount they're refunding won't allow me to purchase another one of the same caliber, is this how they treat everyone or just disabled senior citizens who are now on a fixed income ?!

After spending a substantial amount of money on kitchen cabinets, not too mention the number of times I needed to go to the store to meet with their kitchen planner I am very disappointed with the service and commitment to make sure the cabinets were installed as they should be. I also feel the planner steered me into more expensive options that were unnecessary and in some cases impractical for the space. This and a number of other instances at Lowes in the Nashville market have convinced me that I should have remained a loyal Home Depot customer.

In early June I purchased a John Deere tractor D130. It had been reduced because it had been returned and I was concerned that there might still be something wrong with it but the salesman assured me that the problem was minor and that they did a complete over haul on the machine and it was a good machine. It only had 12 hours on it. I bought it and when it was delivered it wouldn't start so they put a new battery in it. I ran it and put 10 more hours on it and it died. I don't want it repaired cause I believe I have a lemon so I want to return it. I called the store and was transfered from person to person. Sometimes talking to someone they had already forwarded me to. Finally they told me that the person that needed to make the call about the machine was with a customer and that as soon as he was done he would call me. That was yesterday morning and I've heard nothing. I was even disconnected once after being on hold for a very long time. Does Lowes Stand by it's product? If so please get this machine out of here. Two additional problems. One they want me to pay for another pickup and two, I've already made a payment on the machine and I'm not sure that I want store credit on what I've paid because if this is the way your service is run I probably won't be back. That depends on how this situation is handled.

Sincerely
William J. Held Jr.
1910 State Route 130
Jeannette, Pa. 15644
home [protected]
cell [protected]

I have spent a substantial amount of money at Lowes over the last several years and had more than one issue arise from this store. The common thread between the issues is the lack of customer service you receive when there is an issue. I realize that sometimes there are policies and other restrictions that might prevent a situation from being resolved the way a customer feels it should but I would think that there should be an attempt to treat the customer with dignity and respect and at least try to resolve the issue. My most recent experience with Lowes occurred today, 8/19 and involved a bath tub. I had purchased this tub a while back and it had been installed during a very large remold project in my home. One week after the tub was installed the bottom of the tub began to chip apart and show rust forming in the chips. Since I had just had new drywall, flooring, a tile surround, sink, toilet, etc. installed in that bathroom we do not want to ruin the other work and waste more money. We decided to leave the tub in and try to repair the chips/cracks with pool paint (from Lowes). The repair didn't last and not only did the paint peel but the bottom of the tub continued to chip. Finally I was so disgusted with the look of the tub that and the danger of the rust that I mentioned it to one of the store associates (not a manager) that I often see while I'm shopping there. He indicated that I would need to bring the tub in to have anything done about it and speak to a manager. About two months later my husband finally had a weekend off and he removed the tub from the bathroom. Although he was careful, parts of the tile wall, drywall, and tile floor were damaged. When we went to the store there was an immediate attitude displayed by one of the lower level managers and I then request the highest store manager available. She proceeded to call another manager on the phone and to tell her what she had told me (with attitude) instead of just explaining my concerns and allowing that manager to make a decision. In the meantime another manager (at a higher level) happened to be walking up to customer service and had a disgusted look on his face as he literally glared at the tub. Yes the tub was beat up and dirty, the edges were damaged as it was removed and there was dirt in the tub from the drywall. I had to interrupt his glaring to explain that "the tub is like this because it was ripped out of our bathroom and that my entire bathroom is a mess due to this low quality tub." They attempted to look up the purchase on three of my credit cards and then the manager proceeded to brush the dust away to "see" where the finish was chipping. He noticed the paint peeling and said "something isn't right about this, it looks like the tub was refinished and that is peeling." Yes, pool paint from Lowes had been applied OVER the chips and cracks so I could give my child a bath in the tub without her delicate skin sitting on cracks and chips with rust. I take tetanus very seriously and I did not want to risk exposing my 17 month old child to that. I was not just the fact that nothing was done and that my time and money were wasted, I do not appreciate the attitude displayed by 2 of the 3 employees in "management" roles. There was such a negative and outright rudeness during this visit I could not even explain my situation in detail to the manager who walked up and glared. Even when I was telling him the story about the conversation I had with the other employee 2 months prior he said “don’t you think you should have spoken with a manager first?” No, I didn’t think that, I assumed that the store would stand by their products, my mistake. Why have a chip on your shoulder instead of just trying to look up the purchase and fix the issue? Why glare at the tub in disgust instead of walking right up to the customer, introducing yourself, and asking them what happened? Why sell low quality products with "7 year warranty" printed on the boxes (the store selects their vendors and can decide not to sell these items)? I have never had an issue at Home Depot that hasn't been immediately addressed and I am always treated with respect in that store. I will not tolerate this unacceptable behavior from employees at places where I am choosing to give my patronage too. As a human being to another human being, this behavior is absolutely unacceptable.